HT5312 Please send me security questions to my rescue emails ... i forgot it and your claver website doesn't give option to request sending it to my rescue mail!!!!!!!

Please send me security questions to my rescue emails ... i forgot it and your claver website doesn't give option to request sending it to my rescue mail!!!!!!!

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you had a rescue email address (which is not the same thing as an alternate email address) then you would get the reset link on your account - if you aren't getting the link then you don't have one, and you won't be able to add one until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Similar Messages

  • HT5312 Please reset my security questions

    I don't remember the answers to the security questions. Can you please reset.

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (85701)

  • HT5312 how to reset security questions & answer without rescue email?

    Please anyone help on this situation where i dnot remember my id security questions Answer.. how to get it reset it .. Also dnot know abt rescue email and how it works... please any one

    If you don't already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you won't be able to use that route to get your answers reset - and you will only be able to add one to your account by answering two of your questions, so you will need to get them reset first, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 Can't reset security questions because the rescue email is no longer active... Help?

    When I open my iTunes it says I need to verify my identity by answering my security questions. I forgot the answers and the rescue email is no longer active. What do I do?

    You need to click the links in the order I described in order to reach the contact page. Alternatively, click here, phone them, and ask for the Account Security team.
    (88105)

  • How to reset my security question without a rescue mail or contacting apple support?

    I forgot my secret questions, I tried to use online support but the only solution is to contact apple by phone, and i'm unable to do so because i'm from israel, and the system doesn't appect my phone number (i guess there is no phone support here), and since i do not have a rescue mail, reseting my security questions seems like mission impossible, even though i have any other information about my account (including visa card number). what can i do?

    Click here and fill out the form.
    (92082)

  • HT5312 I can't send security question answers to safe email or reset them?

    I just got an ipad 3 for school, i redeemed a 25$ gift card, and it will not allow me to purchase anything on my ipad, it works fine with my phone, it just wont work on the ipad, the app i need is for school and its for ipad, iphone ect. i paid for it on my phone and it still wont let me download onto ipad. when i try to download it, it pops up my security questions that i dont remember the answers to and when i go online on the desktop, it doesnt allow me to send the answers to my rescue email. PLEASE HELP!

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Need help!!!!!! I've forgotten my security questions. My rescue address is not available anymore. So I can't get the instructions to reset my security questions. Please send me this instructions

    Need help!!!!!! I’ve forgotten my security questions. My rescue address is not available anymore. So I can’t get the instructions to reset my security questions.
    <E-mail Edited by Host>

    Contact the Apple account security team for your country for help changing your security questions: Apple ID: Contacting Apple for help with Apple ID account security.

  • I forgot my security question answers but the email to reset wont send?

    I Forgot my security questions answers, so i followed all of the steps and emailed myself the reset link but the reset link wasn't received and i have tried to resend it over 10 times now? I even deleted all of my other alternate email addresses and sent it to only one email but it still wont send. Please help, i just got a $50 gift card and since this is happening i cannot even use it

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (109790)

  • I do not remember my apple id security questions answers or my email they send the aswers to! HELP!

    I don't know why but all of a sudden when I buy things on the iTunes store it asks me to asnwer security questions. I was pretty confident that I knew them, but I guess I'm wrong!!! I don't remember the email they send the answers to either. I just redeemed my iTunes account with money and I want to buy new songs for my phone! PLEASE HELP ME FIGURE THIS OUT!!!!!!!!!!!!!!!!!!

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102779)

  • Hi I have put money on my apple account and since it's my first time using it I have to answer my security question but I don't remember the answer and when I go forgot answer they send you a code to your email but I have also forgotten my email password

    Hi I have put money on my apple account and since it's my first time using it I have to answer my security question but I don't remember the answer and when I go forgot answer they send you a code to your email but I have also forgotten my email password.

    Reset Security Questions
    http://support.apple.com/kb/HT5312
    If you can't solve problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • Please, reset my security questions, I forgot them

    please, reset my security questions, I forgot them

    Read here:
    http://support.apple.com/kb/ht5312
    If nothing works, either:
    Go here, ask for assistance:
    https://getsupport.apple.com/GetproductgroupList.action
    Or, call AppleCare & ask for "Account Security".

  • I forgot my security question answers, but the email address they send help to is wrong.  How can I change the recovery email address?

    I forgot the answers to my security questions.  When I go to the link for help remembering my security questions it sends the email to an email address that is not mine.  And I don't know how to make it send to one of the two correct email addresses I have entered.  Any suggestions?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108925)

  • I forgot my Apple ID password and security question. Also the email I'd is not accessible as the organisation has stopped their email service. How can I now update my applications which I downloaded using this Apple ID. Please help

    I forgot the password of my Apple ID that I used for downloading apps when I newly bought my mac book back in 2011 October.
    Now I forgot the password and also the security question.
    Also the email service provider has stopped their email service and hence m not able to use email authentication as well.
    Now I am lost, how will i update the applications that I downloaded using this Apple ID.
    Please help

    Saunakhvshg,
    contact Apple directly.

  • Urgent!! Please Help! Security Question!

    I have forgotten the answers to my security questions (all three). As i made my Apple ID over 3 years ago, it did not ask me for a recovery e-mail adress. Is there any way i can reset the answers without the e-mail? Please Help!!

    Welcome to the Apple Community.
    ou should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • HT5312 Hi,I want to buy some apps today. While I was ready to purchase , the store ask me to answer my security questions. But I had already forgot my answer ! Now I can't purchase any app, help ! Thanks!

    Hi,I want to buy some apps today.
    While I was ready to purchase , the store ask me to answer my security questions.
    But I had already forgot my answer !
    Now I can't purchase any app, help ! Thanks!

    The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

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