HT5312 Can't reset security questions because the rescue email is no longer active... Help?

When I open my iTunes it says I need to verify my identity by answering my security questions. I forgot the answers and the rescue email is no longer active. What do I do?

You need to click the links in the order I described in order to reach the contact page. Alternatively, click here, phone them, and ask for the Account Security team.
(88105)

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HT5312 how do you reset your security questions when the rescue email address no longer exists?

how do you reset your security questions when the rescue email address no longer exists?

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90823)

I currently do not remember the answer to my security questions and my rescue email is no longer active. How will I be able to make purchases without knowing either?

I currently do not remember the answer to my security questions and my rescue email is no longer active. How will I be able to make purchases without knowing either?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT201363 i cannot remember the answer to my security question and the rescue email is no longer in use or accessible. what do i do now

i have a lot of music that i bought while living in aonther country and on another computer. hen i try and play any of it i get a message asking for my old apple id id. it does not accept any of my attempts. i do not know the answer to the security question and the rescue email is no longer in use or accessible. how do i 'activate' my music on my new computer?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I don't remember my security questions but the rescue email I no longer have, how do I change my security questions?

I no longer have the email I have down for my rescue email and its not in my apple id account except for when I went to change my security questions, how do I change my security questions or the rescue email when I no longer have that email?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(119308)

HT5312 How can I reset security questions without a rescue email, or create a rescue email without security questions?

It seems like a crazy catch 22 system. I don't have a rescue email, and I can't remember the answers to my security questions.

AndreasKing wrote:
... I can't remember the answers to my security questions.
1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact

HT5312 how to reset security questions & answer without rescue email?

Please anyone help on this situation where i dnot remember my id security questions Answer.. how to get it reset it .. Also dnot know abt rescue email and how it works... please any one

If you don't already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you won't be able to use that route to get your answers reset - and you will only be able to add one to your account by answering two of your questions, so you will need to get them reset first, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

How can I reset my questions if my rescue email is no longer in use?

Don't have my rescue email anymore got new iPhone can't purchase apps unless I would answer the security questions, but don't remember.

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106269)

I can't make my first purchase because I forgot the answers to my secI can't make my first purchase because I forgot the answers to my security questions. plus, my rescue email is no urity questions. plus, my rescue email is no longer active. What to do?!

I can't make my first purchase because I forgot the answers to my security questions. plus, my rescue email is no longer active. What to do?!

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97600)

HT5312 Is it possible to reset security questions without a rescue email ?

I'm trying to buy some apps, but I need to answer the questions...Is it possible to reset security questions without a rescue email ?

Click here and request assistance.
(75046)

HT5312 I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 I do not remember my security questions and the rescue email listed is not any that I know of, What should I do?!!

I just bought an iPhone 5 and when I tried downloading apps I was prompted to enter my security questions, I do not remember the answers and the rescue Email that the reset Instructions were sent to is not one that I know of, What should I do to change the questions and the rescue email ??

See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

HT5312 Please send me security questions to my rescue emails ... i forgot it and your claver website doesn't give option to request sending it to my rescue mail!!!!!!!

Please send me security questions to my rescue emails ... i forgot it and your claver website doesn't give option to request sending it to my rescue mail!!!!!!!

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you had a rescue email address (which is not the same thing as an alternate email address) then you would get the reset link on your account - if you aren't getting the link then you don't have one, and you won't be able to add one until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 I forget answers to security questions,on the other hand rescue email address that Apple use to send me email is not correst,how I can reset security questions or change rescue email ?

I forget answers to security question , on the other hand rescue email address that Apple use to send me email is not correct , how I can reset security questions or change and make correction for rescue email address ?
Please send me answer to [email protected] or [email protected]
Thank you

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87669)

HT201363 I don't remember the answers too my security questions, and the rescue email address is no longer active, is there any other way to reset the security questions?

I added a voucher to my account and now i cannot spend the money on it as it asks me to answer security questions, i have not used the iTunes store in many months and so i have no idea what the answers are to them. And the rescue email i setup is no longer an account I use so i cannot acces it to reset the questions, am i stuck or is there a solution?

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86477)

HT5312 Can't reset security questions because the rescue email is no longer active... Help?

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