HT5312 What if I forgot my rescue email? I got locked out of the Password & Security section for trying my questions too many times.
I got locked out of the Password & Security section for trying my questions too many times. I was just trying to buy an app and it completely locked me out. Do I have to call iTunes?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID
Similar Messages
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HT5312 What if I forgot my rescue email?
I am wanting to buy a ringtone, but forgot my security answers and my rescue email?
You won't be able to view and/or change your rescue email address until you can answer your questions, if you don't know what it is then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
i really need help on reseting my security questions i tried sending in my rescue email but the rescue email is not showing up on the password and security tab and i'm positive i don't know the answers this is really getting annoying
If your rescue email is not working and you cannot remember even one answer, then you only have one option - call Apple.
http://support.apple.com/kb/HT5665 -
HT5312 What if I had no rescue email?
I forgot my answers to my security questions and I have no rescue email.
If he isn't get the send reset info link then he doesn't have a rescue email address (a secondary/alternate email address is a different setting/address). He won't be able to add one until he can answer 2 of his security questions, so he will need to contact iTunes Support or Apple to get the questions reset.
e.g. he can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset he can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use. -
HT5312 how do i set a rescue email address if i cant remember the answers to my security questions?
how do i set a rescue email address if i cant remember the answers to my security questions?
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The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Idk what's wrong..
If you aren't getting the reset link then that implies that you don't have a rescue email address set up on your account - you're sure it's not an alternate email address ?
You will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use. -
HT5312 What if i forget my rescue email?
So i forget what my security questions where since I made my accound over a year ago and i cant remeber my rescue email because i had made so many. Is there any other way i can purchase items or find out my rescue email? PLEASE HELP!!
Click here and request assistance.
(75699) -
i forgot my password to my new gold 5s iphone got it 2 days ago. i got locked out after trying mant codes i did one very fast and got in i tried to change the password but i forgot it again! i got locked out again and it says iphone is disable connect to itunes.i tried to reset my phone but i didnt work.
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
what about if you have added a rescue email address and verifyed it and the i forgot my security questions still doesnt show up and i dont no the answers !?!?!?!?!?!?!?! what do i do then because i dont want to phone up !?!?!?! please help !!??!?!?!
If you have just added an address to your account then it will be an alternate email address - a rescue email address can only be added by answering 2 of your questions. You will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
HT5312 Rescue Email has been hacked I cannot rest my security questions what I have to do?
Rescue Email has been hacked I cannot rest my security questions what I have to do?
You won't be able to change the addres until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
I forgot my rescue email address...what should i do?
I forgot my rescue email address...what should i do? Cant access my security answers...
you may t find some help with this
http://support.apple.com/kb/HT5312 -
HT5312 i forgot my rescue email
hi my name is rayan iand forgot my rescue email pls help me
If you can't remember your rescue email address (you won't be able to view and/or change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to view/change your rescue email address for potential future use -
Hello everyone, i need to change my rescue email address in order to retrieve the answers to my secret questions which I forgot. Any clues on how to do that? Thanks in advance
If you can't remember your security questions go to Express Lane , select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
You should get an eMail reply over the next 24 hours. -
hi, i wanna reset my security qns ans but i forgot my rescue email account....so wat i can do ...? ty very much
Click here and fill out the form. You'll probably be told to use a nearby country's phone number.
(105296) -
i forgot my rescue email and my security questions since i have created them since a long time, i want to change the rescue email is it possible?
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.
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