HT5622 Hi, My IP5 when I answer it at home makes this googling sound and the person ringing gets cut off or cant speak.

Hi, My IP5 when I answer it at home makes this googling sound and the person ringing gets cut off or cant speak.
I have spoken to Virgin and their reply was if it does it again contact Apple.
Wondering if this is a common problen and whether the problem is with the phone or carrier. thx

Hey Bidja,
Thanks for the question. I understand you are having issues with calls on your iPhone 5. The following troubleshooting assistant may help to resolve your issue:
Apple - Support - iPhone - Calls Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/calls/
If you continue to have issues, see the following article:
iPhone: Sound muffled or low from the speaker or when speaking into the mic
http://support.apple.com/kb/TS1631
This article speaks of checking the top microphone for debris. On the iPhone 5, this microphone is located on the back of the phone near the camera flash.
Also, you mentioned this happens when you answer a call at home. I interpret that as it does not happen in other locations, is this accurate? If so, then it may be network related, and you'll want to contact your carrier. If not, the steps included above should help to resolve the issue.
Thanks,
Matt M.

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HT5622 Hi, My IP5 when I answer it at home makes this googling sound and the person ringing gets cut off or cant speak.

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