HT5622 My security questions are being emailed to an account that is not mine

My account has been acting funny.
I log on to change mt password and then goto security questions to change those and the answers are wrong... so I use the email me to rest option and it's sending to an address that is not mine.
HELP

If you don't have access to what your rescue email address is currently set to (you won't be able to change it until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses.
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID.

Similar Messages

  • The email where security questions are being sent is invalid.  How do I change it

    The email where security questions are being sent is invalid.  How do I change it. 

    You cannot change your Rescue email address after you have forgotten your Security Questions. Once you get everything reset, you will be able to change it. For now, you are going to have to contact Apple Support to get them reset:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • My security questions are blocking me from my account!

    The three security questions are blocking me from my account and I'm so frustrated. Apple is saying to reset them I need to pay them $20.00. That's crap. Can someone help me figure this out?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.

  • To verify my iCloud account the phone tells me to check my email at an address that is not mine.  How do I fix this?

    iCloud on my pone states the account is not verified, but then directs me to check my email at an address that is not mine.  How do I correct this?

    Welcome to the Apple Support Communities
    That's a problem that all users of a second-hand Mac released after the OS X Lion launch have. OS X, iPhoto, iMovie and GarageBand are registered to the Apple ID the first owner used to register the computer, so you can't use them legally without repurchasing them. Furthermore, there's a bigger problem: you have to get iPhoto, iMovie and GarageBand on a DVD, because the App Store makes impossible to purchase these applications on a second-hand Mac.
    Nothing will happen if they are already installed, but you won't be able to reinstall and update them, so I recommend you to delete them and buy iLife '11 on a DVD to install the applications from there. Also, take note that you can't also reinstall OS X, so if OS X gets damaged, you will have to take your computer to an Apple Store.
    Open  > About this Mac, and tell us the OS X version you have. If you are using OS X Lion, you can upgrade to Mountain Lion with your Apple ID, so then you will be able to reinstall OS X

  • I want to reset the security questions, but the email it sends it to does not belong to me, and I only have one email registered.

    I went to purchase a book and it asked me 2 security questions that I do not even remember setting up. I went to click "send reset email", but I did not recognize the email. The email was f********@yahoo.com, and I even checked to make sure that I had only one email, i*****@rocketmail.com. Where did this other email come from and how do I fix it?

    Are you sure that you never set up a rescue email address on your account ? I'm not sure where you checked as that is the only place that the rescue email address appears on your account (apart from if you answer the 2 questions, in which case you can then edit/remove it).
    If you don't recognise the email address then see if this user-tip helps for getting the questions reset : https://discussions.apple.com/docs/DOC-4551

  • Hi I can't purchase in itunes, I don't know the security questions! The email set up to recover is not a real email my daughter set it up please help how can I fix this?

    Hi I can't purchase on itunes as I don't know the security questions, the email to retrieve answers is not a valid email my young daughter set it up wrong please help!

    You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to udate your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 rest security questions ,no rescue email in my account despite I have added alternative verified  email

    I forget my 2 security question
    I need to rest them
    despite I added verfied email in my account ,no option to send a rest link
    how to contact apple id support

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    An alternate email isn't the same as a rescue email.
    (102154)

  • HT201363 I forgot the answers to my security questions and the email it sent the answers to is no longer active. How can I find out my answers or change my questions.

    I forgot my security questions and the email it got sent to is not active anymore. Help please

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • I need to update my security question , but the email that the reset is being sent to is wrong how do I fix that

    I need to update my security question , but the email that the reset is being sent to is wrong how do I fix that

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • Im am trying to send the reset information for my apple security question to my email, they are not be received and it says it is sending it to a email that starts with c

    Im am trying to send the reset information for my apple security question to my email, they are not be received and it says it is sending it to a email that starts with c

    That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/

  • Apple ID rescue email is wrong and security questions are too old to remember

    The apple ID email is completely wrong to the point where ive never owned that email address. I cant change that email because my security questions are from 7 years ago so how do i fix this problem?

    You will have to try to recover the password or contact Apple for help.
    https://iforgot.apple.com/
    IF you still cannot recover it, contact Apple according to the instructions here.
    Apple ID: Contacting Apple for help with Apple ID account security - Apple Support

  • May I just begin by saying that the security questions are ridiculous. Is there an ITunes support person I can email?

    Is there anyone I can email for help one on one?

    We are just Apple users here, but I strongly disagree with your contention that the security questions are ridiculous.  It makes perfect sense to have a question like "What color was your first car?" or "What was your maternal grandmother's first name?" These are questions that you would know the answer to but I would not.
    This article should assist you:
    http://support.apple.com/kb/HT5312

  • Forgot apple id security question answers - reset email is not being sent to email addresses

    forgot apple id security question answers - reset email is not being sent to email addresses

    Hi there,
    Why dont you just change your Apple ID (your email)? Make a new Apple ID and do the security questions that you will remember. Also, make sure you write down all the info with your Apple ID for later refrence.
    To create a new Apple ID, follow the easy steps below:
    Settings > Itunes and App stores > Tap "Apple ID: (YOUR APPLE ID IS HERE!)" > Tap "Sign Out" > Tap "Create New Aple ID"

  • Lost the security question and safety email, but there are 3000Yen in the acc, How can I get it back or how to reset the question?

    I can't remember the answers of my security questions and i lost my safety email as well. Unfortunately, I just add 3000YEN into the acc. How can I reset the security questions? or how can I get that 3000YEN back ? anyone can me with this situation T.T 

    You won't be able to view and/or change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?

    My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.

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