Hi I can't purchase in itunes, I don't know the security questions! The email set up to recover is not a real email my daughter set it up please help how can I fix this?

Hi I can't purchase on itunes as I don't know the security questions, the email to retrieve answers is not a valid email my young daughter set it up wrong please help!

You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to udate your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • Can't purchase songs because I don't have my security questions

    I have been trying to purchase songs on my iTunes and it will not let me because I do not have my security question answers. I have tried multiple times to reset them and I haven't received my email. I checked my spam, I checked other emails and I have not received anything.  This has happened multiple times. Does anyone know how to receive the email to get the security questions either reset, or the answers sent to me?

    If you aren't receiving the reset email to your rescue email account then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset check that you've spelt your rescue email address correctly for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT1751 Consolidating ITunes Library Failed - message received: "Copying files failed. The file name was invalid or too long" . Please help - how to i fix this issue?

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  • HT5312 im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

    im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98991)

  • I have windows 8 and I got this error "Adobe Photoshop has stopped working" whenever I start a program. please help. how can I fix this problem? many thanks

    i have windows 8 and I got this error "Adobe Photoshop has stopped working" whenever I start a program. please help. how can I fix this problem? many thanks

    Please read these and proceed accordingly:
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    If the entire system hangs or locks up (for example, if the system clock freezes and stops counting up), you may also be experiencing some variety of Kernel Panic. If that is the case, you may also find this article useful:
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  • HT1918 Please i cant get rid of credit it's not enough to spend and i'd like to switch stores how do i fix this

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  • HT4798 If I don't know my security questions how can I reset it?

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    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (80618)

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