HT5699 I don't have access to my rescue email and I forgot my security questions. I'm in Egypt now, apple support over the phone is not available here.

I've lost my rescue email and I forgot my security questions. I am located in Egypt now so there's no phone technical support here. I cannot activate the imessage or facetime and cannot download anything from the appstore. I need to reset my appleid password.

If you can't remember the answers to the security questions, then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
More info, like the rescue email address
http://support.apple.com/kb/index?page=search&src=support_site.results.disambigu ation&q=Apple%20ID%20has%20been%20disabled%20for%20security%20reasons

Similar Messages

  • I don't have a rescue email and I forgot my security question + answers.

    I recently just bought a mac and I tried to download pages for school but it required me to put in my answers to the security questions to which I don't remember. I clicked "Forgot your answers" and I didn't get anything in my email. It turns out that I don't have a "rescue" email and I don't know what to do. I have a $100 on the account and I can't even use it.

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I don't have rescue email, and I forgot my security question, what should I do?

    A friend and I decided start a account using gift card, and we kinda got excited and stupid and when we enter our security code, we just totally messed up, and we now forgotten what it was, and can't buy stuff, but weird cause it worked for me when i brought a game on iphone, and they ask for security question when my friend logged on his computer to try to download some songs, please help!

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • How do I recover Icloud password if I don't have access to primary/rescue email and I cannot guess the security questions? (I'm in a foreign country and don't have a phone)

    I just lost my phone and I'm in a foreign country. I'm thinking I won't get it back, but I'm trying to log on to icloud.com to use find my iphone app. However for whatever reason the same Apple ID has a different password for itunes and icloud. I have no way of calling apple or retreiving my forgotten password online. What do I do?

    Without the proper name and password there is nothing you can do.
    Your old passord is needed before you can create a new one.

  • I have selected calendars on my iPhone and macbook to synch with icloud. This works if I enter items on the phone, but not if they are entered on the macbook. Any suggestions why this is happening and how to fix it?

    I have selected calendars on my iphone and macbook to synch using icloud. If I enter an item on the iphone, it appears on the macbook calendar but not the other way round. Any suggestions why this is happening and how to fix it?

    Dartiesdad wrote:
    Hmmmm  Snow Leopard and iCloud.... not usually workable but here is an article that might be helpful.
    http://reviews.cnet.com/8301-13727_7-57511534-263/how-to-set-up-icloud-services- in-snow-leopard/
    10.7.5 is not Snow Leopard so we have to wait and see, the answers to the question I asked will define what it really is.

  • HT5312 So i dont have a rescue email and dont know my security questions amd if i go to add a rescue email it asks for the security question which i dont know

    Need help

    You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5699 I forgot the answers to your Apple ID security questions. and don't see this link or don't have access to your rescue address

    I forgot the answers to your Apple ID security questions. and don't see this link or don't have access to your rescue address

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

    I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (123381)

  • Hi. As to me to deactivate 5 computers on which my account in iTunes has been activated. If I at present don't have access to these computers. And on them I didn't do deactivation. On it I can't activate now the computer!

    Hi. As to me to deactivate 5 computers on which my account in iTunes has been activated. If I at present don't have access to these computers. And on them I didn't do deactivation. On it I can't activate now the computer!

    If you log into your iTunes account you should be able to de-authorise all (which you can only do once every 12 months) - you can then re-authorise the computers that you still have/need : http://support.apple.com/kb/HT1420

  • HT201363 hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

    hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

    Hi Roy,
    Contact iTunes support:
    https://getsupport.apple.com/GetproductgroupList.action
    Select your country, complete the prompts.
    Or you can contact them by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    They usually will get back to you via your regular email within 24 hours.
    Cheers,
    GB

  • How can i buy stuff from applestore if i forget the security question answers and i dont have access to my rescue email?

    I forget my security question answers and i dont have access to my rescue email anymore

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • HT5312 I forget the answers of security questions and i don't have rescue email how can i reset security questions, especially that i don't have a support from apple in my country lebanon to contact with

    I forget the answers of security questions and i don't have rescue email how can i reset security questions, especially that i don't have a support from apple in my country lebanon to contact with

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 I have an Apple ID already but I never made a rescue email when I created my ID and I forgot my security questions, how do I figure that out?

    I have an Apple ID already but I never made a rescue email when I created my ID and I forgot my security questions, how do I figure that out?

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • HT1911 I have changed my apple ID but the phone has not updated I cant see how to change my ID

    I have changed my apple ID but the phone has not updated and I cant see how to change it

    You can log out of your account on the iPhone by tapping on your id in Settings > Store and you can then log back in with the updated version - if you created a new account as opposed to updating the existing account then your current content will remain tied to the old account and it can't be copied or transferred to the new one.

  • I don't have access to icloud stored tunes and movies

    I don't have access to stored tunes and movies. Several movies and songs don't show up and those that do are not accessable by me.  I see them on the previous purchased, but no where else

    Try these links
    https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
    https://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements

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