I am done with Verizon after 13 years.

When my husband started his new job it required him to provide his own cell phone with no allowance from his company. I had our usage reviewed and all the plans were explained to me. When I realized we were cutting it close I inquired about upping our minutes but the only other option was more than we could afford. I was told that alerts were available to let me know when we were approaching overages and that we could adjust the plan if it became necessary and those days would be prorated. Sounded great that is perfect I said. So imagine my surprise when we were presented with a $900 phone bill. My further surprise that during that time we were sent no alerts. But what really upset me the most is that during this time a plan became available that would have LOWERED our bill and not only were we not contacted to let us know in any way whatsoever when we asked why the answer was incredulous. First he said "well it has been advertised everywhere don't you read your bills?' Did he mean tThe online version of my paperless bill that could not even indicate which calls caused the overages tat did not connect me to a notification that said "Oh by the way we can charge you less and you can get more than you get now". I could go on and on but the botom line is that despite our efforts to make sure this did not happen no notifications of any kind was received, we are stuck with a bill we cannot afford to pay and despite the fact that we have had our phones with Verizon for over 13 years and 2 hours on the phone trying to understand how it happened the resolution we were offered was insulting and the customer service appalling. Full of contradictions, veiled ridicule and no desire to retain our patronage.
Since then I have checked with several family members and friends who are existing customers and not a single one was aware that the new plan was available and that it would LOWER all of their phone bills. Some of them by 50%.
Good luck with all of the new customers you get Verizon. This "old" customer is patiently waiting for her contract to expire so she can switch to a provider that does not require a contract. I hope the $900 was worth losing an "old" customer who finally reached her limit. You could have had a positive outcome and agreed to adjust our bill to what the new plan offers. Not only are we currently homeless and need our phones to keep my husbands job that pays the bills but we have 3 children who depend on every penny we have to keep them fed and clothed. Enjoy the profits you have made from this. I know I will not hesitate to tell this story to every Verizon customer I come in contact with and anyone who is considering your service. If I could avoid your outrageous contract cancellation fees I would be with a different carrier right now. It may have cost us $900 but I will make sure it costs Verizon much more as I convince all my friends and family that deserve better and that I have found options that are better.

ppagemurray wrote:
When my husband started his new job it required him to provide his own cell phone with no allowance from his company. I had our usage reviewed and all the plans were explained to me. When I realized we were cutting it close I inquired about upping our minutes but the only other option was more than we could afford. I was told that alerts were available to let me know when we were approaching overages and that we could adjust the plan if it became necessary and those days would be prorated. Sounded great that is perfect I said. So imagine my surprise when we were presented with a $900 phone bill. My further surprise that during that time we were sent no alerts. But what really upset me the most is that during this time a plan became available that would have LOWERED our bill and not only were we not contacted to let us know in any way whatsoever when we asked why the answer was incredulous. First he said "well it has been advertised everywhere don't you read your bills?' Did he mean tThe online version of my paperless bill that could not even indicate which calls caused the overages tat did not connect me to a notification that said "Oh by the way we can charge you less and you can get more than you get now". I could go on and on but the botom line is that despite our efforts to make sure this did not happen no notifications of any kind was received, we are stuck with a bill we cannot afford to pay and despite the fact that we have had our phones with Verizon for over 13 years and 2 hours on the phone trying to understand how it happened the resolution we were offered was insulting and the customer service appalling. Full of contradictions, veiled ridicule and no desire to retain our patronage.
Since then I have checked with several family members and friends who are existing customers and not a single one was aware that the new plan was available and that it would LOWER all of their phone bills. Some of them by 50%.
Good luck with all of the new customers you get Verizon. This "old" customer is patiently waiting for her contract to expire so she can switch to a provider that does not require a contract. I hope the $900 was worth losing an "old" customer who finally reached her limit. You could have had a positive outcome and agreed to adjust our bill to what the new plan offers. Not only are we currently homeless and need our phones to keep my husbands job that pays the bills but we have 3 children who depend on every penny we have to keep them fed and clothed. Enjoy the profits you have made from this. I know I will not hesitate to tell this story to every Verizon customer I come in contact with and anyone who is considering your service. If I could avoid your outrageous contract cancellation fees I would be with a different carrier right now. It may have cost us $900 but I will make sure it costs Verizon much more as I convince all my friends and family that deserve better and that I have found options that are better.
If you are homeless, how did you come up with 900 bucks for your cell phone bill? 2. If you are homeless, what bills are you guys trying to pay? Just curious. 3. If you are homeless, why do you have more than one cell phone? 4. What is this mysterious plan that saves 50%? I want in on this.

Similar Messages

I am done with Verizon for their inability to update Android in a timely manner. When my contract is up, after 10 years, I am gone.

Verizon,
Nobody.. and I mean NOBODY is buying your crap. You don't update to the latest software in a timely manner. The entire planet has the KitKat update for Android and you don't under the guise of better experience. That is crap, everyone else can do it but you, you are inept.
Additionally, you are the most expensive by far and the guise of biggest network. I really don't care about the biggest network, I use a very small percentage of it so this is no excuse. AND if you are the biggest how come EVERY carrier can beat you on price and get updates out faster?
Your new tiered plans "Family Share" crap.
I do how you still charge me for data, voice, and text.. even though at the end of the day these are all just data packets across your network. I love being charged three times for the same service though.
You want to really be the best, then change your ways.. but I am done waiting around for you.. this contract ends and I am gone.

After 20 yes TWENTY YEARS being with Verizon I to am done with their cell phone business. I have had nothing but problems with my "new" Droid, which I was "steered" to by a tech who told me what I should have not what I chose, my weakness was to still trust the employee had the best interest of their customer at heart. Brewhahaha! Boy what a error that was on MY part. I got a phone that has been defective from the moment I turned it ON.
I first had home service with Verizon for many years...then wifi....then the bundle. Great, all I can say is as this company has grown, they have fallen apart on their customer service and their policies. Their nothing more than yet another CORPORATE mentality company whose bottom line is PROFIT.
My droid arrived, it would not hold a charge...it would not always take a preference I chose...it would change things on preferences on it's own (wondering if my phone is like that car in the movie "CHRISTINE") and was encouraged to keep using it, I just either didn't understand the "smart phone" ...or my age was allowing them to think I could no longer learn to use anything other than a rotary phone. One tech actually told me to take the battery out and reset the phone, hmmm...sure right and ruin the phone? RIGHT...who trains these people???
Verizon is no longer any resemblance of the once good company it just to be.
Today my day was horrible. (your just lucky I told blab on about the last three months dealing with them!)
Having just spent the majority of my day being transffered from one department to the next (seems they now have to transfer you if there is something as simple as adding an e mail to the order that was cancelled in error by the way to replace the lousy dysfunctional Droid I got) no one person can do what ever your account needs. Half way through my completely messed up day, I got so tired of this syrupy fake responses telling me to have a wonderful day and enjoy the rest of my day..and it was a pleasure to serve me.... after way to many transfers to other departments...they started sounding like they were recorded bots...or flight attendants. I just had to ask them if they served peanuts and cold drinks. HARD LIQUOR?
So now I am waiting for my "reburbished" droid. (again)..checked on why I had not gotten it...it was cancelled flagged by "fraud". WHATTT? Fourth time I have ordered something and this has happened, and no e mail asking me to contact them. I live in a senior gated community and they are trying to tell me "someone in your gated community attempted to commit fraud" so MY order gets flagged. (half the seniors in this gated community are half dead the others are either in Palm Springs or traveling...and the one who are slightly mobile...might not remember how to even get to the mail room .and back to their house..granted UPS requires I SIGN for the phone...but impossible since they flagged and did not send the phone out. So, here I sit, wondering after three months of dealing with these (not so funny) clowns and gain absolutely NO satisfaction, except to say....adios...when my contract ends. AT&T hopefully is better, but who knows..this phone situation may be the death of me yet..and in the end VERIZON will not longer have to waste their time or mine transferring me to try to get a 1. working phone 2. my order actually processed correctly 3. have to re-educate their techs.
I no longer TRUST Verizon, I no longer believe they have the interest of their customers at heart. (what heart?) and about the only thing I don't understand is they sell me a phone, then a package to buy time...but also $30.00 a month fee to connect to their lines? Shouldn't that rather come with the package deal??
Signed..done with Verizon squeezing me two ways to Sunday. I just hope some other company comes in with a plan to beat the socks off these top providers of cell services in the states...and I'd like to just sit back and watch the huge exodus of people leaving. The pickens are ripe to do just that.

What to do with it after 2 years?

Hi
I don't have an iPhone yet, but I really think about buying it at friday!
I was just wondering, can I use the iPhone if I decide, after 2 years, that I want to change the network provider?
What would u say is it reasonable to buy the iPhone or does it have to many problems?
Felix

To be honest, in two years time things will have moved on/changed a lot and you might not want to use your current iPhone.
Although you can usually unlock a phone from its carrier after the initial contract the iPhone is slightly different. One of those reasons, especially with the current model is that it really requires a provider with EDGE and since a lot of providers either don't have it (in the UK anyway) you'd be stuck with GPRS.
In addition to that, there are other features, particularly the Visual Voicemail that is carrier specific, plus I imagine in the lifespan of the phone, once the development kit is released, that other carrier specific functions may appear. If you want to use another carrier, your better off with a different phone anyway.

Done with Verizon - BTW, TY Smith6612!

Well, I gave Verizon another two weeks while I called up Comcast to get another line setup and as to be expected, next to nothing was done on Verizon's end to fix the issue. I noticed that my speed went down on speedtest.net which is likely why I haven't been experiencing the frequent disconnects, but now my internet connection is so slow that whenever I go to utilize my banks website, it alerts me that my internet is so slow that I should consider utilizing the mobile site through my phone. Impressive, Verizon.
Verizon, I hope you read this (and will make sure to give an identical speech to the sales rep that closes my account here). Every experience that I've ever had at any capacity with Verizon has been utterly unsatisfying. I've had my forum posts closed to where they've been "escalated" and more or less, nothing was done. No phone calls, no action taken, nothing. I don't enjoy having a 2500 ms response time between myself and google and I really don't appreciate being kept in the dark throughout this entire experience.
To end on a good note though, this forum has been extremely helpful...much more helpful than Verizon's customer service. I'd like to give a special shoutout to Smith6612 for looking over a few things for me and attempting to help as much as possible. Much appreciated my good man.

Hi gdalemoore,
In order to re-open your escalated issue, please go to your profile (by clicking on your name at the top left of the page), in the center of your profile page you will see a link to your Private Support Case. Please respond to the case thread and fill out the form. A Verizon employee will get back to you regarding your issue.

Switching Service Provider!! Done with Verizon

With this Lack of Response from Verizon I am switching Service Providers.
There are
AT&T
T-Mobile
Wal-Mart
Cricket
Net-10
Sprint
Just to name a few

You are so right about verizon being a lowsy company...
I too had been a customer for over 12 years... actually when they were primeco, and turned into verizon.
Was good for a while, then it got worse and worse as the years went on. I have changed carriers on my phone as of August this year.
I had to suffer thru the last several months of the "agreement" for my sons' phone before I could also change carriers for his phone. I had to log in to pay the last little bit!!
Just had to access the part where I could agree on peoples complaining about verizon, and let everyone know NOT TO GET MIXED UP WITH VERIZON !!!!
Too many problems to write about, just majorly sick of the %&^$#@#(^%
GOOD BYE VERIZON... you crappy group of individuals!! LOL

Issues with Verizon after I edged up to a new phone

I had an iPhone 5s on Verizon Edge. Once I was eligible, I edged up to a Galaxy Note 3. When I got the Note 3 it came with a return label, bag and instructions to send the iPhone back within 14 days so I would not be charged the remaining edge balance on it. I did send it back and it was confirmed via tracking number that the phone was delivered a week after I got the Note. I got an email from Verizon two weeks ago stating that since they never received the iPhone they were going to charge me the remaining balance on it to my account. I reached out to Verizon via Twitter. The first time I spoke to the rep they got the tracking number and my info and verified the phone was delivered. They told me they would correct this so that I would not be charged. A week went buy and my new bill generated and the charge was still there. Again I reached out to support. They told me that after the phone was delivered it takes 14 days for the device to be inspected and cleared. Now this makes no sense as when you edge up it clearly states you have 14 days to return the phone. So basically what Verizon told me was that even if you send the phone back as soon as you receive your new edge phone it takes 14 days after they receive it to clear the phone so they will charge you the remaining balance then you have to deal with them to get this problem corrected. I have been a loyal customer for 10 years. I always pay my bill and have never had any problems in the past. I do not want to keep contacting them to get this charge removed that should have never been applied to my account. If I cannot get some resolution I will be looking elsewhere for my cell phone services.

We appreciate all those great years of service with us, Branden88. Let's get you enjoying that new phone without worries of the charges for the old phone. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 with your name so we can get started looking into the return.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

If you buy an ipad mini with cellular - after 2 year contract ends...

can i still use the ipad as a wifi only? or do you HAVE to have cell service?

but what if I don't do even the month to month - even though the ipad is the wifi + cellular, can you still just use it as wifi only? (Hope this makes sense)

What is it with Verizon lately and their lack of concern for customer satisfaction?

I am increasingly frustrated with Verizon and their lack of concern for customer satisfaction. I have been with them since they began and through the years they have become less and less customer friendly. All I want to do is do an early upgrade to the IPhone 6, I have one line that is out of contract, two that will be up in May and one in October. All the lines are eligible for early edge but only if we take a Motorola phone we do not want because they have some contact with them to push phones no one wants. Seriously Verizon what the heck is wrong with you, trying to force people who have been loyal to you to take a phone they don't want because they paid you to do so. I'm not trying to leave for the competition but at this point I may have to. I had even checked back in November when I saw we were eligible for the early edge and was told we could only do the Motorola phone but that promotion would be over Dec 31 and after that we could upgrade to any phone we wanted. Imagine my disappointment when we go to a verizon store to find out that was a lie and they entered into another lame contract with Motorola to push a diffent phone (last years model that didn't sell) and we would be forced to take one. I contact customer service and was told to bad, sorry we lied to you but it's either that phone or wait out your contract. Well maybe it's time to switch because it's very obvious that Verizon no longer cares about their customers, hey Verizon can you hear me now?

I'm not trying to get out of my contract, I have been with Verizon for 15+ years and have always been able to do an early upgrade, we just forgo the discount $50 or $100 we would get off the new phone. I have been told several times by Verizon employees that if I am within 6 months of my contract end I could do an early upgrade I just would not get the additional money off. I was also told in November that I could do the edge up for any phone after Dec 31st. I was lied to and that seems to be happening more and more. Verizon has been changing its practices to the detriment of its loyal customers. One of the reasons I liked Verizon and stayed with them for so long was because they were always willing to work with their customers and Verizon can change or alter their agreements anytime they want. I wish they would train their emploves not to be deceptive and tell people one thing and then do another. I can understand if I was trying to cancel my contract but I am not and would be extending my contract by two years as opposed to leaving in the next 6 months.

I want to run down how dissatisfied I currently am with Verizon Wireless

I want to run down how dissatisfied I currently am with Verizon Wireless; this stated with the pre-order of the iPhones on Friday I like many other customers received the "ecdp" error on the web site and it took 45 minutes to actually be able to place the order. I got the order in and had a 09/19/2014 ship date; spoke with a few Customer Service Reps in various areas such as 611, on many of the 800 numbers available, Internet Orders (including a Supervisor) and even a Social Media Service Rep all who have confirmed this ship date to be accurate.
Well today (09/17/2014) I check the Pre-Order Status page and my date has been changed to 10/14/2014 so I call in to speak to Internet Orders and the Rep advises me that yes my date was pushed back but no reason is supplied, I asked to speak to a Supervisor and was transferred to Howard, Operator # 2431235, who stated that yes the prior rep was accurate and that there was no reason available as to why my ship date changed. Howard continues by stating that as per upper management, Apple reported to Verizon that no iPhone 6+'s would be available at launch for Verizon to ship and that this has been common knowledge, within the company, that the 6+'s were not shipping until 10/14/2014, and that prior Verizon employee's to include supervisors were misinforming me of my shipping date. Howard continued to state that the reason I got the "ecdp" error was because of the company that I work for as Verizon offers a discount so the 'ecdp" error is not something Verizon is currently addressing. Howard then tells me not to worry that with the 10/14 date is a guaranteed delivery date and not to worry, if the phones come in early the order will be filled, I at this point ask Howard to note my account with our conversation to include the fact that he stated the 10/14 was a guaranteed date, at this point he states that while he is telling me this he will not put it in writing as at that point Verizon would be obligated to meet that date at minimum and he was not willing to put his position on the line if the phone is not shipped by that date(this can be confirmed by reviewing the recording of the call as I was advised that I was on a recorded line). I then asked to speak to his supervisor and was told his supervisor went home for the day and that he was the highest level supervisor on at this time. When I then asked for his supervisors contact information to lodge a complaint he said that I would need to call back in on 611 from my handset as Customer Service handles complaints not supervisors.
I did call back and speak with a Representative on 611 who tried to assist but was not able to do much, this rep took my information and is having their supervisor call me to try addressing the way Howard handled the call however this has not occurred at the time of this writing. I did tell this rep that I was honestly considering going to another carrier, (I have been with Verizon 7-8 years and currently have 10 lines of service on my account) I know I will not get the iPhone 6+ on launch day with another carrier which was not the driving factor but rather the way Howard dealt with the situation and the lack of respect that as a customer of Verizon I have always got from other representatives, as you know it takes one person to sour someone on a whole company, Howard even stated that if I want to go to another carrier that was fine with him. However, the Customer Service Rep I spoke with after Howard (I wish I could remember his name) calmed me down not to leave Verizon but did agree that a complaint needed to be filed, personally I would like to file it directly with an Associate Vice President or higher but do understand that there is a “Chain of Command” that needs to be filed
Let this be a warning to anyone who call internet sale and gets Howard, operator #2431235, I would suggest you immediately request a different supervisor that will treat you with respect. As stated above Howard will tell you that the iPhone 6+ was not and has never been available to ship on launch day due to Apple purposely not providing enough units to meet the demand and that Verizon knew this while taking our pre-orders.

I feel your pain Robert. I do believe VZW and Apple knew all along the I6 Plus would not be available on 19 Sep and that it was a way to bolster new contracts, renewed contracts and apple sales stats. It's unfortunate the company wasn't more clairvoyant, most of us would have still pre-ordered but been a little less frustrated.

Seriously, what is wrong with Verizon???

I had a flight to China Friday morning, so got up early and preordered two 6+ phones on the web. Called Verizon to verify all was correct and was told they would ship on Monday -- no worries. Just checked with Verizon and they say now PROBABLY going to ship sometime in October. What the heck -- I could have ordered from Apple and gotten them on Friday 9/19. This is the worst situation ever!!!! Guess I'll just go to Apple store and buy phone -- then when Verizon decides to get around to sending me the phone a month after it was promised, I'll just give it back to them.

I'm not trying to get out of my contract, I have been with Verizon for 15+ years and have always been able to do an early upgrade, we just forgo the discount $50 or $100 we would get off the new phone. I have been told several times by Verizon employees that if I am within 6 months of my contract end I could do an early upgrade I just would not get the additional money off. I was also told in November that I could do the edge up for any phone after Dec 31st. I was lied to and that seems to be happening more and more. Verizon has been changing its practices to the detriment of its loyal customers. One of the reasons I liked Verizon and stayed with them for so long was because they were always willing to work with their customers and Verizon can change or alter their agreements anytime they want. I wish they would train their emploves not to be deceptive and tell people one thing and then do another. I can understand if I was trying to cancel my contract but I am not and would be extending my contract by two years as opposed to leaving in the next 6 months.

After 10 years I am upset with Verizon

So here is my store,
In July my husband and I upgraded our phones to the ( At the Time New) Nokia Lumia 928. We were so excited to have something new until issues started to happen. Every couple of days my phone screen would freeze, because of how the lumia is laid out I was unable to restart the phone to unfreeze it. I would have to wait until the phone died in order for me to restart the phone. My husbands Lumia Had the issue of not wanted to download or update anything. After my screen froze for the 3 time, I decided it was time to call Verizon. Well of coarse we had to do a hard reset. Once this happen I was stuck on the "Loading" Screen for about 2 day ( that is 2 days with out a phone) until it died and I could restart the thing. A few days later The issue come back, Called Verizon wash rinse repeat. Finally they decided it was time to swap out the phone and try a new Lumia. So I am sending my Brand New phone back to get a " Certified Like New" Phone. All was fine for about a week before the issues arose again..... At this point I call Verizon ASAP let them know what was going on and Sadly they send me another phone. Now this cycle happens 4 time. My husband actually got fed up with his phone and went back to his old Iphone 4 until we could get this resolved with our phones.
Once the 4th swap was getting ready to happen, I asked if we could get a different phone all together. Having to get manager permission they decided that they would send us iphone 4's because it was equivalent to our Lumias, Well I just Laughed in the ladies Face and told her she was out of her mind. So she said How about the IPhone 4s, and again I laughed. So after a bunch of supervisors I said the only thing they could do for us was to send us a Samsung S 3 because Value wise they were equal. So I said Forget it and just took it.
Well in the mix of getting the new phone which had no back cover, batteries, or chargers, and sending our Lumias my husband brakes his screen. So we Pay $90.00 to the Insurance get a brand New Lumia to send back to Verizon. Now here is where my anger comes from....Well I just received our bill and its for over 900.00s ( normal bill runs 230.00) and my first thought is What??... so I look and see they charged us 649.99 because they didn't receive my husbands Lumia back, well the short store on that is they had the wrong ESN/MEI number no biggy. However if they charged us 649.99 for the Lumia, My first thought was there is no way the Samsung s3 with no battery, No charger, and headphones, and no Back cover is worth 649.99. After reviewing Verizons website, sure enough the Samsung S3 is 449.99 now thats a 200.00 difference. That means I could have gotten and Iphone 5, Samsung Galaxy S4, Moto X or Motarolla Max, and so on. So while im on the phone with the billing department taking care of this 649.99 charge I mention to them my feelings on this issues, Well the love Billing Guy transfers me to Tech Support in which that guy tells me there is nothing he can do and that I need to post my issue on this Forum......
What I am most made about it the money that I have lost in all of this.
Upgrading cost 150.00 x 2                                                             300.00
Cost of a battery x 2                                                                        80.00
Cost of a back plate x 2                                                                   10.99
Cost of a charger x 2                                                                        20.00
Plus the different in price on our phones x 2                                      400.00
                                                                                                      810.00
The worst this is , is now im out that money and there is nothing no one is willing to do about it. they told me to go upgrade my phone which again would cost me a lot of money....
They only thing I would like to see is either 2 brand new phones that equal $649.99 ( each) or $411.00 but sadly I cant get the billing or anyone to work with me. After being a customer for so Long apparently Verizon doesn't care about their customers much anymore. I think once my husbands and I's contract is up, we are going to be leaving Verizon but thats for another year and a half now......
Not to happy..
Ashley
>Personal info removed and minor editing to remove implied profanity<
Message was edited by: Verizon Moderator><

I have been with Verizon since they acquired Altel and they have the worst customer service I've ever seen! My 13 yr old's phone has been acting up since January and now she has no phone at all. Do you think they care? Of course not! They know they have the best coverage so they figure we'll all just stick around...I don't know about everyone else that I am seeing saying they are fed up and tired of poor customer service. I say it's time we all show them we WILL leave. I'm sick of showing them loyalty and never getting any back from them! I am so sorry you've been done that way, someone pretty much tried to force me into that situation last night I'm glad someone convinced me to just hang up and look at other options. Good luck!

After 11 years with Verizon, they are trying to get away with ripping me off... Edge program...

Signed up for Edge in May, somehow VERIZON "accidentally" cancelled my Edge program for 5 months, and then sent me a letter saying they were fixing the problem. I never noticed that it had been cancelled, and have never in 11 years had a problem with Verizon. My bill when on the edge program with the incentives, is about $180 for both phones. When it was not on the Edge program due to Verizon's mistake, my bill was $185 per month for those months. So basically, it was pretty much the same price, because of the incentives we received for adding the Edge program, and we were able to get 2 new phones. After HOURS of speaking on the phone with agents trying to correct this issue when my bill hit over $300 in October, we were finally able to fix the money problem and I wasn't "overcharged". However, there has been no one in this company that has been able to help me fix the other pretty big problem with THEIR error. Since they "fixed" the problem in October, they started my Edge program over, and basically shafted me out of 5 months and payments towards the 2 phones. The only reason we agree to do the edge program was to upgrade phones every 12 months, but now because of VERIZON'S MISTAKE, we are going to have to make 17 payments to reach that halfway point. All they keep telling me is that I wasn't on Edge for those 5 months, so I wasn't paying for the phones, but what noone understands, is that if they never screwed up and canceled my edge on accident, then I would have been paying basically the same amount of money every month, except I would be 5 payments further on my plan. I don't care where they allocated my payments, this was VERIZONS mistake and they need to go back those 6 months and fix every bill to show that I was on the edge program and they need to update my account, but refuse to help me. WHO SHOULD I CONTACT FOR HELP? News companies, better business bureau?? I'm so frustrated.

This happened to me to and I feel strongly that Verizon should correct the extension of the end date on 2 phones on my account. I upgraded 3 lines on my account on the same day in April 2014 - one line has continued on the Edge program correctly, 2 lines were taken off the Edge program in error by Verizon and when Verizon discovered their error (and of course caused billing issues that were difficult to work through) and put the 2 phones back on the Edge program, those 2 phones now have a much later end date than the one line that didn't get canceled off Edge (again error by Verizon). During my last conversation with a Verizon rep while correcting the billing issue, I asked if they could correct the issue on the completion/upgrade timeline on the 2 lines Verizon messed up & was told it was a different department I would need to talk to....I am working up the time & patience to spend on a call to Verizon to see if there is anyway they will fix this as they should!

I'm a MB Pro beginner (after 25 years with PC). I have an Iomega ext HD, but how do get it indexed. I'm trying searches in Finder, and it says "searching Iomega drive" - but I don't think it's indexing. How do I force it to index?

I'm a MB Pro beginner (after 25 years with PC). I have an Iomega ext HD, but how do get it indexed?, and it doesn't come up with any results I'm trying searches in Finder, and it says "searching Iomega drive" - but I don't think it's indexing. How do I force it to index?

Well I'm leaning the other way. I think my present MBP will be the last Apple product I buy.
With the way Apple is going, all New Mac computers are sealed unit that don't allow the user to upgrade them in any way. They are getting more expensive initially. They are impossible to fix, even by Apple. All the parts are either soldered to the Logic Board or glued inside the case parts. The add on warranty only covers manufacturing defects and is expensive. And to fix one out of waranty is close to if not more then a new system.
The only thing different in a Mac, and most other products Apple sells, is the operating system and the cases they come in. As for the OS both have their glitches and at this time there are no viruses that infect OS X. There is more software available for Windows. More choices as to what hardware you can use or upgrade to at a later date.
Mac computers are becoming large iPads or iPhones with built in keyboards.
jeremy_from_rome wrote:
And as for the question: PC or Mac, the consensus that I hear from colleagues and friends is just as you state it: stay with Mac, be patient, work at it, and you’ll never look back! Thanks again

After 2 years of trouble free use I can no longer access Facebook on my iPhone4 although I can access it on my laptop which is supposedly synced with my iPhone, anyone out there able to help please.

the clue is in the message title i.e. after two years successful and trouble free use I am suddenly unable to access Facebook on my iPhone 4 whereas I can still access it on my PC which I keep synced with my iPhone. Am I/have I done something stupid to make this happen ANY help would be appreciated.

Have you recently used any midi controller with Logic.. such as a hardware controller or even an iPad app.
If you used an iOS app, power down (Not just put to sleep) your iOS device and see what happens.. If that fixes it you are running an iOS controler in the background and so you will need to close it..
http://support.apple.com/kb/ht5137
Failing that, quit Logic and trash the Control Surface pref file.... restart Logic and see if that cures it..
In the Finder, choose Go > Go to Folder from the menu.
Type ~/Library/Preferences in the "Go to the folder" field.
Press the Go button.
Delete the com.apple.logic.pro.cs file from the preferences folder.

Verizon doesnt offer the upgrade after 1 year and 8 months anymore?!

I've been with Verizon for a really long time and one of the best things about their upgrades was that they used to allow you to do it a little early. And since you dont really keep up with plan changes until a new phone comes out or you are closer to your upgrade eligibility date, I didnt realize that they changed this. My phone is on its last leg. 2 years is a long time for a device that you use every day, 50 times a day. My upgrade date is a month away and I'm considering moving to a different service and letting them pay for my ETF. I have called Verizon asking if there was anything they could do to allow me to upgrade early and they said no. When did this start happening? They tried to sell me the "Edge" but thats the same as paying 700 dollars.
Has anyone thought of doing the same?

Read the article you linked. The first line states "In the last year, AT&T did away with early upgrades for customers,"
Of course you can get an early upgrade if you sign up for their Next plan, but that would be the same as singing up for Verizon's Edge plan which you said you wouldn't do because you "refuse to pay out the BUTT to do it". Possibly you just don't mind "paying out the BUTT" at AT&T???
I fail to see where you will be getting an early upgrade with AT&T by signing a new 2yr contract.

I am done with Verizon after 13 years.

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