After 10 years I am upset with Verizon

So here is my store,
In July my husband and I upgraded our phones to the ( At the Time New) Nokia Lumia 928. We were so excited to have something new until issues started to happen. Every couple of days my phone screen would freeze, because of how the lumia is laid out I was unable to restart the phone to unfreeze it. I would have to wait until the phone died in order for me to restart the phone. My husbands Lumia Had the issue of not wanted to download or update anything. After my screen froze for the 3 time, I decided it was time to call Verizon. Well of coarse we had to do a hard reset. Once this happen I was stuck on the "Loading" Screen for about 2 day ( that is 2 days with out a phone) until it died and I could restart the thing. A few days later The issue come back, Called Verizon wash rinse repeat. Finally they decided it was time to swap out the phone and try a new Lumia. So I am sending my Brand New phone back to get a " Certified Like New" Phone. All was fine for about a week before the issues arose again..... At this point I call Verizon ASAP let them know what was going on and Sadly they send me another phone. Now this cycle happens 4 time. My husband actually got fed up with his phone and went back to his old Iphone 4 until we could get this resolved with our phones.
Once the 4th swap was getting ready to happen, I asked if we could get a different phone all together. Having to get manager permission they decided that they would send us iphone 4's because it was equivalent to our Lumias, Well I just Laughed in the ladies Face and told her she was out of her mind. So she said How about the IPhone 4s, and again I laughed. So after a bunch of supervisors I said the only thing they could do for us was to send us a Samsung S 3 because Value wise they were equal. So I said Forget it and just took it.
Well in the mix of getting the new phone which had no back cover, batteries, or chargers, and sending our Lumias my husband brakes his screen. So we Pay $90.00 to the Insurance get a brand New Lumia to send back to Verizon. Now here is where my anger comes from....Well I just received our bill and its for over 900.00s ( normal bill runs 230.00) and my first thought is What??... so I look and see they charged us 649.99 because they didn't receive my husbands Lumia back, well the short store on that is they had the wrong ESN/MEI number no biggy. However if they charged us 649.99 for the Lumia, My first thought was there is no way the Samsung s3 with no battery, No charger, and headphones, and no Back cover is worth 649.99. After reviewing Verizons website, sure enough the Samsung S3 is 449.99 now thats a 200.00 difference. That means I could have gotten and Iphone 5, Samsung Galaxy S4, Moto X or Motarolla Max, and so on. So while im on the phone with the billing department taking care of this 649.99 charge I mention to them my feelings on this issues, Well the love Billing Guy transfers me to Tech Support in which that guy tells me there is nothing he can do and that I need to post my issue on this Forum......
What I am most made about it the money that I have lost in all of this.
Upgrading cost 150.00 x 2                                                             300.00
Cost of a battery x 2                                                                        80.00
Cost of a back plate x 2                                                                   10.99
Cost of a charger x 2                                                                        20.00
Plus the different in price on our phones x 2                                      400.00
                                                                                                      810.00
The worst this is , is now im out that money and there is nothing no one is willing to do about it. they told me to go upgrade my phone which again would cost me a lot of money....
They only thing I would like to see is either 2 brand new phones that equal $649.99 ( each) or $411.00 but sadly I cant get the billing or anyone to work with me. After being a customer for so Long apparently Verizon doesn't care about their customers much anymore. I think once my husbands and I's contract is up, we are going to be leaving Verizon but thats for another year and a half now......
Not to happy..
Ashley
>Personal info removed and minor editing to remove implied profanity<
Message was edited by: Verizon Moderator><

I have been with Verizon since they acquired Altel and they have the worst customer service I've ever seen! My 13 yr old's phone has been acting up since January and now she has no phone at all. Do you think they care? Of course not! They know they have the best coverage so they figure we'll all just stick around...I don't know about everyone else that I am seeing saying they are fed up and tired of poor customer service. I say it's time we all show them we WILL leave. I'm sick of showing them loyalty and never getting any back from them! I am so sorry you've been done that way, someone pretty much tried to force me into that situation last night I'm glad someone convinced me to just hang up and look at other options. Good luck!

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Very very upset with Verizon service and tech support. Ready to cancell

I have been on the phone and live chat for over 10 hours with several different tech people. Each one says they have fixed the problem but to no avail. I am really really upset about this and would like to talk to some who can FIX the problems. I am ready to cancel Verizon all together.

My email was hacked. So I did live chat and they told me that I needed to change my password. So I did. When I went to sign on again it wouldn't let me. So I did live chat again they tried for about an hour via access to my computer, could not figure it out. Then I was told that Verizon is no longer going to associate with Yahoo that I need to just go thru Veizon. This person did not know how to do that so I called and talked to a Rich {edited for privacy} he tried to fix this again via access to my computer to no avail. He told me that he would have someone call me back the next night who could fix this. No one called me the next night. I called again I tried to get back with Rich but the person said I could not do that. So I began again explaining my situation, this person said that I would need to update my router, but of course it was going to cost me an additional $10.00 a month. So I ordered the new router. I was then transferred to James {edited for privacy} he transfered everything from my Yahoo account and was going to set it up under Verizon. He could not get the information transferred so he told me that someone would call me back the next night to help me. No one called me back. I received a phone message from Jack that he cancelled my Yahoo account but I couldn't understand what he was saying because he was cutting in and out. Called again and told the person that I was having trouble again and that I been having the same problem for awhile and wanted to talk to a supervisor. I was told that she would send me an "escalation email" and I would be able to get help right away. When I tried to download this email it takes me to Photo Shop??!!! Was then transferred to Dan. He told me that my files, contacts from Yahoo were gone. He tried via access to my computer and said there was no way to get my files back. He told me that this should not have been done like this. After about 3 hours on the phone with him he was able to get my files back but all my contacts were gone. I now have Verizon email but is not working properly. My phone is no longer connected to my computer all my notes are gone, etc. I was told my router would give me faster internet speed 75/75. My computer is slower now then it ever has been, just signes out in the middle of doing something. I did live chat again to question my internet speed and was given a link to check my speed. It came back as 47.48 dowload and 44.78 for uploading. When I questioned why it was not 75/75 he said something must be wrong.
I have ask several times for a person to come out and fix my computer but am told it must be fixed on the phone by tech support. I have tried several times and it is not working. I have been a customer for over 15 years and I have never had such poor customer support. I just want my computer back to the way it was before.

After 11 years with Verizon, they are trying to get away with ripping me off... Edge program...

Signed up for Edge in May, somehow VERIZON "accidentally" cancelled my Edge program for 5 months, and then sent me a letter saying they were fixing the problem. I never noticed that it had been cancelled, and have never in 11 years had a problem with Verizon. My bill when on the edge program with the incentives, is about $180 for both phones. When it was not on the Edge program due to Verizon's mistake, my bill was $185 per month for those months. So basically, it was pretty much the same price, because of the incentives we received for adding the Edge program, and we were able to get 2 new phones. After HOURS of speaking on the phone with agents trying to correct this issue when my bill hit over $300 in October, we were finally able to fix the money problem and I wasn't "overcharged". However, there has been no one in this company that has been able to help me fix the other pretty big problem with THEIR error. Since they "fixed" the problem in October, they started my Edge program over, and basically shafted me out of 5 months and payments towards the 2 phones. The only reason we agree to do the edge program was to upgrade phones every 12 months, but now because of VERIZON'S MISTAKE, we are going to have to make 17 payments to reach that halfway point. All they keep telling me is that I wasn't on Edge for those 5 months, so I wasn't paying for the phones, but what noone understands, is that if they never screwed up and canceled my edge on accident, then I would have been paying basically the same amount of money every month, except I would be 5 payments further on my plan. I don't care where they allocated my payments, this was VERIZONS mistake and they need to go back those 6 months and fix every bill to show that I was on the edge program and they need to update my account, but refuse to help me. WHO SHOULD I CONTACT FOR HELP? News companies, better business bureau?? I'm so frustrated.

This happened to me to and I feel strongly that Verizon should correct the extension of the end date on 2 phones on my account. I upgraded 3 lines on my account on the same day in April 2014 - one line has continued on the Edge program correctly, 2 lines were taken off the Edge program in error by Verizon and when Verizon discovered their error (and of course caused billing issues that were difficult to work through) and put the 2 phones back on the Edge program, those 2 phones now have a much later end date than the one line that didn't get canceled off Edge (again error by Verizon). During my last conversation with a Verizon rep while correcting the billing issue, I asked if they could correct the issue on the completion/upgrade timeline on the 2 lines Verizon messed up & was told it was a different department I would need to talk to....I am working up the time & patience to spend on a call to Verizon to see if there is anyway they will fix this as they should!

I regret even thinking about signing on for another 2 years with verizon

I have been very stable in my relations with my cell phone providers; however, Verizon has proven to be a big let-down. I started my cell phone usage years ago with Cellular One who I had no issues with concerning plan provisions or bills. Altell bought out Cellular One and I had probably a handful of problems. Now that Verizon has bought out my Altell, I have had to call EVERY SINGLE MONTH for some screwed up something. Yes, I had a lot of problems that the solution always seemed to be "to upgrade to a Verizon phone and plan." And apparently I enrolled in the "surprise plan" from Verizon because every time I get a bill "SURPRISE!" I have been duped on one thing and charged outlandishly for it. I had a gentleman from a local provider talk me into recontracting with Verizon to upgrade my phone and he ensured he would personally see to it that I was taken care of and the problems as before would not burden me any longer. Seems, however, that even he can't fix it all. Some of the issues are so deep-seeded in the company's greed for a monopoly, that they are untouchable by the employees that actually care about their customers' satisfaction. I have been billed time and time again for services that I never used and billed extensively for services that were free thru Altell (Verizon omits these differences in their sales spill). I am aware that this message will probably not get posted, so for those who do read this, think strongly about making things right by the customers that otherwise would be loyal and sing your praises. I am the type of person who likes to post positive reinforcements about products and services and it breaks my heart that I have nothing positive to say about this company.

I had a similar experience with Suncom (later bought by AT&T). I was about to start school in Blacksburg, VA. The salesman asked me what the nearest city was and I told him Roanoke. He looked at his list and said yes, they have coverage in Roanoke, so I didn't have to worry about roaming - I would always be on the network.
Well, Blacksburg is 20 minutes from Roanoke and, of course, they did not have coverage in Blacksburg. By the time I found out, it was past the 30 days (and I'm not sure I even knew about the 30 days at the time anyway.) So I wound up having to pay $10 or $20 extra per month for a pool of 200 roaming minutes until they got coverage in Blacksburg about six months later. They further antagonized me when, even though I had it setup for them to bill my credit card automatically, they would send me late notices. It was ridiculous - they could bill my credit card whenever they wanted to so if it was late, it how in the world was it my fault?
After a year of putting up with it and getting angry every time I talked with one of their support people, I switched to nTelos. They were dirt cheap, but their signal quality was horrendous. When out in the middle of nowhere, I was often having to borrow a phone from someone with Verizon.
Finally, I bought a Droid and switched to Verizon and between Verizon wireless and FIOS for my house, I'm paying less than I was all together with my old cable provider + nTelos, so I'm very happy with Verizon.
TedKord wrote:
Fifteen or more years ago, when I went to get my family's first small cell phones (I had a bag phone prior-whadda convenient thing to own!! ) I picked up two clamshell phones on the ATT network. This was back in the days or mucho roaming.
The salesman assured me that ATT's coverage in our area was perfect. He also told me that there was a 50-mile radius around my home address in which there would be no roaming charges.
Well, needless to say, the coverage was awful. Once, my wife was in her car with our daughter. I was in my car about 2 miles away when her car broke down. She couldn't call me. No signal.
So, I called within the 30 days to cancel the contract, as was allowed. The ATT CS rep took down my information, made some token offer to keep my service, then told me how much I owed. There were over $100 in roaming charges. I had never been more than 10 miles from my home address since I'd gotten the phone.
I told her that there should be no roaming charges, I was within the 50 mile radius no-roaming area. She told me that there was no such provision. I complained that I couldn't get a signal almost everywhere I went with the phone. She informed me that ATT had no cell towers in my area, so I shouldn't expect a signal. I asked her why they sold service in an area where they had none, and told her that the salesman had assured me that ATT coverage saturated my area and that there was no roaming within 50-miles of my home.
She informed me that ATT wasn't responsible for what their salesforce said. I informed her I wasn't responsible for the roaming charges, and I wasnt paying a penny of it, so she might as well send me to collections right now. After another 40 minutes of arguing on the phone, she erased the charges. I returned the phones, got two from Verizon and have been with them ever since. (Probably going to be with Sprint come Feb. 2011)
Dishonest behavior isn't limited to one carrier. All have unscrupulous people, and good people, too.

Nightmare dealing with Verizon Prepaid

I ordered a CPO IPhone 4 16GB CPO online. The first time I made a call - to Verizon to activate account- there were issues with the calling feature of the phone, i.e. the receiving party could not or barely could hear me. What happened next was a Customer Service nightmare. After days of calling, getting stuck in the never ending automated loop, getting disconnected, being transferred from dept to dept, being given different info. by different people, I finally arrived at what I BELIEVE to be the correct info. Verizon will not send a replacement phone for the broken one. My options are to A) go into my local store and buy another one. But since the local stores cannot sell the 4, it would cost me another $100 to upgrade to the 4s. (Please note, Verizon: Not my fault you sent me a broken phone) B) Send the phone back to them, have them process it for repair, make any necessary repairs or exchanges, then wait for it to come back to me. All the while I am without a phone (Again, Verizon, not my fault you sent me a broken phone) C) Order/purchase another phone, activate with my current # (the one I have had for YEARS and just ported into Verizon 2 days ago), and then ship back the broken phone for refund - but OH, YEA! when the broken phone is received at Verizon, they will disconnect the line and I will be issued a new number by Verizon. (Verizon, do you understand it is not my fault you sent me a broken phone?) The Customer Service I have received over the past few days has been horrible. I will say, though, that except for the two women I spoke with near the end of this experience (one of which was an Internet Order Sales Manager) everyone has been understanding of my frustration. (Two of them got frustrated themselves after getting the same experience with they tried to help me by transferring me to the right dept and getting stuck in the same loop of auto system and transfers.) I have told all of them that my frustation it not with them, but with the Verizon Prepaid system. The Manager I spoke to actually accused ME of being unprofessional - after everything I have been through with Verizon??? I'm unprofessional?? I have opted for option #4) port my number back to Straighttalk Plan with Verizon towers, who has always done what they said and given me good customer service, and who I only left in order to get a "good deal" on a CPO Iphone 4. Now I am at Verizon's mercy while I wait to see if Verizon will charge me a restocking fee. Before you buy a Prepaid Verizon service, I suggest you check them out Straighttalk FIRST, or USCellular. You don't hear a lot about them but they have as good a coverage as Verizon or better, at least in my area, have excellent customer service, good prices, AND they have Iphones. I was with them for over 10 yrs previously. Now that Verizon no longer has the monopoly on IPhones, there are a lot of good options available. This has been a nightmare and has cost me 3 days of my life (did I mention that it wasn't my fault Verizon sent me a broken phone?), yet Verizon feels no responsibility to make this right. Their policies and endless automated loops, which sometimes end with "sorry you are having trouble. Goodbye" after being in the loop and on hold for eternity- indicate what little respect they have for their Prepaid Customers.

dontUseVerizon wrote:
... dealing with Verizon is dealing with Gang Members! ...
... I have reported them to fbi [sic] ...
Keep us posted on the FBI's response. Frankly I'm on the edge of my seat.

2011 13" Air average cycles on battery after 1 year?

Just bought a used 2011 "13 for a super deal and the battery cycles say 495. Does this sound a bit high? Health is 89%. I haven't done a recalibration after doing a fresh install and pram and SMC reset. What are yours saying after a year of use?

Yea seems like it from my research on average cycles. Nothing bad though it is showing 6:30 hours after a 100% charge and lasts about that long. I got it for $700 and it is in perfect cosmetic and mechanical condition. So even with battery replacement factored in its not that much. How long does yours last after a years worth of use with light duty use?

I am done with Verizon after 13 years.

When my husband started his new job it required him to provide his own cell phone with no allowance from his company. I had our usage reviewed and all the plans were explained to me. When I realized we were cutting it close I inquired about upping our minutes but the only other option was more than we could afford. I was told that alerts were available to let me know when we were approaching overages and that we could adjust the plan if it became necessary and those days would be prorated. Sounded great that is perfect I said. So imagine my surprise when we were presented with a $900 phone bill. My further surprise that during that time we were sent no alerts. But what really upset me the most is that during this time a plan became available that would have LOWERED our bill and not only were we not contacted to let us know in any way whatsoever when we asked why the answer was incredulous. First he said "well it has been advertised everywhere don't you read your bills?' Did he mean tThe online version of my paperless bill that could not even indicate which calls caused the overages tat did not connect me to a notification that said "Oh by the way we can charge you less and you can get more than you get now". I could go on and on but the botom line is that despite our efforts to make sure this did not happen no notifications of any kind was received, we are stuck with a bill we cannot afford to pay and despite the fact that we have had our phones with Verizon for over 13 years and 2 hours on the phone trying to understand how it happened the resolution we were offered was insulting and the customer service appalling. Full of contradictions, veiled ridicule and no desire to retain our patronage.
Since then I have checked with several family members and friends who are existing customers and not a single one was aware that the new plan was available and that it would LOWER all of their phone bills. Some of them by 50%.
Good luck with all of the new customers you get Verizon. This "old" customer is patiently waiting for her contract to expire so she can switch to a provider that does not require a contract. I hope the $900 was worth losing an "old" customer who finally reached her limit. You could have had a positive outcome and agreed to adjust our bill to what the new plan offers. Not only are we currently homeless and need our phones to keep my husbands job that pays the bills but we have 3 children who depend on every penny we have to keep them fed and clothed. Enjoy the profits you have made from this. I know I will not hesitate to tell this story to every Verizon customer I come in contact with and anyone who is considering your service. If I could avoid your outrageous contract cancellation fees I would be with a different carrier right now. It may have cost us $900 but I will make sure it costs Verizon much more as I convince all my friends and family that deserve better and that I have found options that are better.

ppagemurray wrote:
When my husband started his new job it required him to provide his own cell phone with no allowance from his company. I had our usage reviewed and all the plans were explained to me. When I realized we were cutting it close I inquired about upping our minutes but the only other option was more than we could afford. I was told that alerts were available to let me know when we were approaching overages and that we could adjust the plan if it became necessary and those days would be prorated. Sounded great that is perfect I said. So imagine my surprise when we were presented with a $900 phone bill. My further surprise that during that time we were sent no alerts. But what really upset me the most is that during this time a plan became available that would have LOWERED our bill and not only were we not contacted to let us know in any way whatsoever when we asked why the answer was incredulous. First he said "well it has been advertised everywhere don't you read your bills?' Did he mean tThe online version of my paperless bill that could not even indicate which calls caused the overages tat did not connect me to a notification that said "Oh by the way we can charge you less and you can get more than you get now". I could go on and on but the botom line is that despite our efforts to make sure this did not happen no notifications of any kind was received, we are stuck with a bill we cannot afford to pay and despite the fact that we have had our phones with Verizon for over 13 years and 2 hours on the phone trying to understand how it happened the resolution we were offered was insulting and the customer service appalling. Full of contradictions, veiled ridicule and no desire to retain our patronage.
Since then I have checked with several family members and friends who are existing customers and not a single one was aware that the new plan was available and that it would LOWER all of their phone bills. Some of them by 50%.
Good luck with all of the new customers you get Verizon. This "old" customer is patiently waiting for her contract to expire so she can switch to a provider that does not require a contract. I hope the $900 was worth losing an "old" customer who finally reached her limit. You could have had a positive outcome and agreed to adjust our bill to what the new plan offers. Not only are we currently homeless and need our phones to keep my husbands job that pays the bills but we have 3 children who depend on every penny we have to keep them fed and clothed. Enjoy the profits you have made from this. I know I will not hesitate to tell this story to every Verizon customer I come in contact with and anyone who is considering your service. If I could avoid your outrageous contract cancellation fees I would be with a different carrier right now. It may have cost us $900 but I will make sure it costs Verizon much more as I convince all my friends and family that deserve better and that I have found options that are better.
If you are homeless, how did you come up with 900 bucks for your cell phone bill? 2. If you are homeless, what bills are you guys trying to pay? Just curious. 3. If you are homeless, why do you have more than one cell phone? 4. What is this mysterious plan that saves 50%? I want in on this.

I am done with Verizon for their inability to update Android in a timely manner. When my contract is up, after 10 years, I am gone.

Verizon,
Nobody.. and I mean NOBODY is buying your crap. You don't update to the latest software in a timely manner. The entire planet has the KitKat update for Android and you don't under the guise of better experience. That is crap, everyone else can do it but you, you are inept.
Additionally, you are the most expensive by far and the guise of biggest network. I really don't care about the biggest network, I use a very small percentage of it so this is no excuse. AND if you are the biggest how come EVERY carrier can beat you on price and get updates out faster?
Your new tiered plans "Family Share" crap.
I do how you still charge me for data, voice, and text.. even though at the end of the day these are all just data packets across your network. I love being charged three times for the same service though.
You want to really be the best, then change your ways.. but I am done waiting around for you.. this contract ends and I am gone.

After 20 yes TWENTY YEARS being with Verizon I to am done with their cell phone business. I have had nothing but problems with my "new" Droid, which I was "steered" to by a tech who told me what I should have not what I chose, my weakness was to still trust the employee had the best interest of their customer at heart. Brewhahaha! Boy what a error that was on MY part. I got a phone that has been defective from the moment I turned it ON.
I first had home service with Verizon for many years...then wifi....then the bundle. Great, all I can say is as this company has grown, they have fallen apart on their customer service and their policies. Their nothing more than yet another CORPORATE mentality company whose bottom line is PROFIT.
My droid arrived, it would not hold a charge...it would not always take a preference I chose...it would change things on preferences on it's own (wondering if my phone is like that car in the movie "CHRISTINE") and was encouraged to keep using it, I just either didn't understand the "smart phone" ...or my age was allowing them to think I could no longer learn to use anything other than a rotary phone. One tech actually told me to take the battery out and reset the phone, hmmm...sure right and ruin the phone? RIGHT...who trains these people???
Verizon is no longer any resemblance of the once good company it just to be.
Today my day was horrible. (your just lucky I told blab on about the last three months dealing with them!)
Having just spent the majority of my day being transffered from one department to the next (seems they now have to transfer you if there is something as simple as adding an e mail to the order that was cancelled in error by the way to replace the lousy dysfunctional Droid I got) no one person can do what ever your account needs. Half way through my completely messed up day, I got so tired of this syrupy fake responses telling me to have a wonderful day and enjoy the rest of my day..and it was a pleasure to serve me.... after way to many transfers to other departments...they started sounding like they were recorded bots...or flight attendants. I just had to ask them if they served peanuts and cold drinks. HARD LIQUOR?
So now I am waiting for my "reburbished" droid. (again)..checked on why I had not gotten it...it was cancelled flagged by "fraud". WHATTT? Fourth time I have ordered something and this has happened, and no e mail asking me to contact them. I live in a senior gated community and they are trying to tell me "someone in your gated community attempted to commit fraud" so MY order gets flagged. (half the seniors in this gated community are half dead the others are either in Palm Springs or traveling...and the one who are slightly mobile...might not remember how to even get to the mail room .and back to their house..granted UPS requires I SIGN for the phone...but impossible since they flagged and did not send the phone out. So, here I sit, wondering after three months of dealing with these (not so funny) clowns and gain absolutely NO satisfaction, except to say....adios...when my contract ends. AT&T hopefully is better, but who knows..this phone situation may be the death of me yet..and in the end VERIZON will not longer have to waste their time or mine transferring me to try to get a 1. working phone 2. my order actually processed correctly 3. have to re-educate their techs.
I no longer TRUST Verizon, I no longer believe they have the interest of their customers at heart. (what heart?) and about the only thing I don't understand is they sell me a phone, then a package to buy time...but also $30.00 a month fee to connect to their lines? Shouldn't that rather come with the package deal??
Signed..done with Verizon squeezing me two ways to Sunday. I just hope some other company comes in with a plan to beat the socks off these top providers of cell services in the states...and I'd like to just sit back and watch the huge exodus of people leaving. The pickens are ripe to do just that.

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service that didn't work. Verizon advised us that would upgrade both of our phones (to see if that solved the problem). Ok...this is where Verizon has forgotten customer service rules. He order 2 phone...one for himself, one for me. 1st the wrong address on the package..Fedex couldn't deliver...2nd...missing condo number Fedex couldn't deliver again...(2nd call to Verizon)...3rd package was finally deliver with 1 phone...missing my phone. Contacted verizon rep...reorder my phone again..but sorry we cannot give the same price as quoted on 21April...even though...its our mistake...Ok...Ok..what a surprise..but we can do this...after 65 minutes...found a price that was a little bit more...fine...just order the phone....I reordered phone on 28April...on the April 29...no email..so I can Verizon for the 4times in a few days..sorry your order was delay due to our Fraud dept. OK...talked to fraud dept...ok..account is good..will release phone and ship. OK...Next day, no email with deliver confimation. Contact Verizon 5 times now...sorry..your order was cancelled...YES...cancelled again...2nd time now...but we can reorder...OK...sorry but we cannot honor that price that was quoted..really...agent messed up...again...but we can do this for you....I don't understand...your mistake...ALL the times...
Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
I will not be renewing my contact...its time to Cricket Wirless...which my sister-in-law loves for half the cost....

I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

I have been with Verizon since 1995 (I was an employee for years). I attempted to upgrade 2 of the 4 lines on our account today, but couldn't. We have an outstanding balance (though we have received no past due notice via mail, email, or text and make reg

I have been with Verizon since 1995 (I was an employee for years). I attempted to upgrade 2 of the 4 lines on our account today, but couldn't. We have an outstanding balance (though we have received no past due notice via mail, email, or text and make regular payments every month) that I would love to pay, but our bank account number was stolen, so we can't access our account until Monday. Because we were unable to pay our outstanding balance, we were told we can't order the phones today during the special promotion (that ends today). No one can help us, though we have no way of doing anything until Monday when our bank reopens and can reimburse us for the money that was stolen from us. No one in customer service can help us (they can't process the order but not ship until after we make payment on Monday, they won't honor today's promotion on Monday due to our special circumstance, nothing). They stated that "corporate" makes the rules and they have no idea how I can reach corporate to discuss the matter. Without the promotion, we will be charged full price for the phones on Monday, which will cost us an additional $300.00. Any help would be appreciated. Thanks.

I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

After 2 years of trouble free use I can no longer access Facebook on my iPhone4 although I can access it on my laptop which is supposedly synced with my iPhone, anyone out there able to help please.

the clue is in the message title i.e. after two years successful and trouble free use I am suddenly unable to access Facebook on my iPhone 4 whereas I can still access it on my PC which I keep synced with my iPhone. Am I/have I done something stupid to make this happen ANY help would be appreciated.

Have you recently used any midi controller with Logic.. such as a hardware controller or even an iPad app.
If you used an iOS app, power down (Not just put to sleep) your iOS device and see what happens.. If that fixes it you are running an iOS controler in the background and so you will need to close it..
http://support.apple.com/kb/ht5137
Failing that, quit Logic and trash the Control Surface pref file.... restart Logic and see if that cures it..
In the Finder, choose Go > Go to Folder from the menu.
Type ~/Library/Preferences in the "Go to the folder" field.
Press the Go button.
Delete the com.apple.logic.pro.cs file from the preferences folder.

I have an optical mouse that came with my Mac Pro plugged into the USB port on the keyboard. After a year of working normally, the trackball all of a sudden stopped scrolling down. It scrolls up just fine, but not down. Any thoughts?

I have an optical mouse that came with my Mac Pro, the only thing plugged into the USB port on the keyboard. After a year of working normally, the trackball all of a sudden stopped scrolling down. It scrolls up just fine, but not down. Any thoughts?

Well
I tried all of the suggestions, sort of. I did not have alcohol wipes, but I did take alcohol and pour some ona white paper towel and then rolled the mouse touch ball aroound and that finally cleared up the problem. Just inverting it on paper did not do the reick, it needed some help with the alcohol. Of course the probelm is the debris that gets inside and it really needs to come out.
This is a huge problem for RIM devices users too.

HT4528 Good afternoon ... I would like to know how I can do to communicate with Verizone company to see if I can unlock my iPhone 5 which acquired in NY last year, buy it because you sold me released but is totally false ... I welcome your comments ...

Good afternoon ... I would like to know how I can do to communicate with Verizone company to see if I can unlock my iPhone 5 which acquired in NY last year, buy it because you sold me released but is totally false ... I welcome your comments ...

Krawly11 wrote:
That's what they told me at the time of purchase and that's why the team acquired ...
But when I get to Venezuela and introduce NANO-Sim in a line to use the phone here just does not respond to the network ... None of the 3 phone lines we handle here ...
It is a 64G IPhone 5 ...
Regardless, it is not a matter of carrier locking. Verizon iPhone 5 phones were never GSM sim-locked to begin with. Every iPhone Verizon has sold since the introduction of the iPhone 5 has been sold with an unlocked GSM slot, as required in the USA by their agreement with the FCC. They have not been allowed to sell any iPhone 5, iPhone 5c nor iPhone 5s devices with GSM carrier locking in place.
Your connection problems are from some other cause - it is NOT a carrier locking issue.

Verizon doesnt offer the upgrade after 1 year and 8 months anymore?!

I've been with Verizon for a really long time and one of the best things about their upgrades was that they used to allow you to do it a little early. And since you dont really keep up with plan changes until a new phone comes out or you are closer to your upgrade eligibility date, I didnt realize that they changed this. My phone is on its last leg. 2 years is a long time for a device that you use every day, 50 times a day. My upgrade date is a month away and I'm considering moving to a different service and letting them pay for my ETF. I have called Verizon asking if there was anything they could do to allow me to upgrade early and they said no. When did this start happening? They tried to sell me the "Edge" but thats the same as paying 700 dollars.
Has anyone thought of doing the same?

Read the article you linked. The first line states "In the last year, AT&T did away with early upgrades for customers,"
Of course you can get an early upgrade if you sign up for their Next plan, but that would be the same as singing up for Verizon's Edge plan which you said you wouldn't do because you "refuse to pay out the BUTT to do it". Possibly you just don't mind "paying out the BUTT" at AT&T???
I fail to see where you will be getting an early upgrade with AT&T by signing a new 2yr contract.

After several years of use very satisfied with Firefox, recently loaded version (4.0.1) severely slows my browsing, and even my system, especially when there are pictures or videos. I said that this was not the case before and my system is Windows XP SP3.

After several years of use very satisfied with Firefox, recently loaded version (4.0.1) severely slows my browsing, and even my system, especially when there are pictures or videos. I said that this was not the case before and my system is Windows XP SP3.

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

After 10 years I am upset with Verizon

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