I am getting an error message after 2 years saying my Windows 7 in not authentic, error code 7601.
I need baby steps to understand where to go and what to do. I can't figure out how to do a diagnostic report. Seems like Windows would have links to click and open? Do I type the information in the address bar or what? Then, how do
I submit the report or is it even necessary? I am frustrated and feel it isn't right for me to have to repurchase Windows 7 just to get it to be 'authentic'. It was authentic, is authentic, but somehow I must have downloaded or deleted something
that messed it all up.
I hope you can deal with my slow mentality. I had surgery two weeks ago and I'm not at my best, but even at my best I'm not very computer savy. Thank you so much.
Pam
Hi,
Apologize for the late reply.
Regarding Windows error code 7601, we need to change the product key or activate it from phone, we may follow the steps mentioned by
george1009 in this thread:
Windows 7 Build 7601 - Error Code 0xC004F063, a month after reinstall
Best regards
Michael Shao
TechNet Community Support
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