I am trapped in Warranty He!! my laserjet is broken and I cannot get any help

I have never had an experience like this one, except with my dell m1330, but I digress. I have an M1319f MFP. I purchased it on march, but last week the fax died. I did not have the original receipt in my possession, but the HP website said my warranty was in force. I faxed the info to the warranty verification people as requested. In the meantime the service person initiated the order to send a replacement. I have an order number, a service number. I secured the original receipt from office depot and faxed it to the number I was told to. Fortunately, I have a second fax machine. I called support again and I was told that it takes up to 48hours to process the receipt information. The lady I spoke with basically told me I had no alternative, but to wait. I asked her if there was an email address I could send it to so she gave me one. I suspect it goes directly to file 13. It has been 72 hours and when I go to the shipment tracking link it still says that HP is trying to contact me. And that the fax containing the original receipt failed or was not received. I have literally spent hours on the phone with HP and it does not seem I am any closer to getting my problem solved. any suggestions? I have also spoken to supervisors, but that doesn't seem to help either. Out world has turned into an awful place! Companies hide behind websites and 800 numbers that ring all over the world connected to people whose job is primarily to tell you NO! or too bad! I had expected better from HP I really need my fax any suggestions?

While it's plugged into the wall try resetting the iPad (hold down the power and Home button together until you see the Apple logo). Your iPad really shouldn't be doing this. If the reset doesn't fix it - try a restore.

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Mavericks has had a lot of compatability issues and are slowly being fixed. This is why I haven't upgraded yet.
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I recently migrated from MacBook Pro to MacBook Pro retina. Now my macbook will not print to my LaserJet3200 printer. I downloaded the drivers but still only prints a line of gibberish per page, and endless pages, when i send printer a print job. Any recommendations on how to correct this so the printer prints properly again?

Hi
where can I find the "generic PCL driver" you referred to Greg?
Also, I searched for a LJ 2100 d4river and found these. should I be working with the HP website? or an apple website? my Apple software update is current.
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HP LaserJet 1018 printer and windows 7Ultimate 32bit

I have HP LaserJet 1018 printer and it hasn't any problem when I used windows 7 professional but problems started when I replaced it with windows 7 Ultimate 32bit , In the beganning the windows didn't detect its existance so I ran the Hppsdr tool but it didn't help so much it convinced me that the problem in the USB cable so I bought another one and another for the power and the I downloaded the driver and even a setup called hp laserjet solution but it also doen't help so much the chance that the problem related to the hardware is imposible because I visit the maintance shop and the Beleive or Not it worked so fast without any mistakes , Now the problem definetly related to the software especially that the windows detected the printer and when I start to give the print order it stuck in the queue for a long time even if it the test page by the way also I tried to use the cleaning utility but it doen't work also as it encountered an error I don't now . The printer seems so dead now .....Help me please.

Hi,
Looks like there is a driver conflict on the computer....
What i would suggest is to remove all of HP printer S/W and install it back...
Go to control panel>add or remove programs> uninstall any program related to the HP printer....
Restart the computer and reinstall the printer S/W
Hope this works.......
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

How can I use the Warranty on my LaserJet Toner Cartridges ?

I have accumulated a total of 4 malfunctioning LaserJet toner cartridges in the last 6 months and I seem to be stymied trying to do anything. They are for LaserJet models 5, 6p, and 2100, and the failures are each unique print quality problems, move from printer to printer with the toner cartridge and are all completely resolved by using another toner cartridge. Each of the cartridges yielded between 100 and 800 pages before failing, outlasting the 14 day return policy at local Staples where they were purchased. None of the cartridges depleted its toner supply.
The Warranty Return Card in the package is very simple. It says "this toner cartridge is warranted to be free from defects in materials or workmanship during its useful lifetime", and "does not apply to cartridges that have been refilled or to those which are simply empty as a result of normal use."
HP's Limited Warranty Statement at http://welcome.hp.com/country/us/en/privacy/limite d_warranty.html under the heading "HP Limited Warranty Statement - LaserJet Print Cartridges and Imaging Drums" seems simple and straightforward, "HP LaserJet Print Cartridges and Imaging Drums are warranted to be free from defects in materials and workmanship" then a clause excluding cartridges refilled, tampered abused, or simply worn out from use, "To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price."
N.B.: There is no period stated for the Warranty, nor is there any on the Warranty Return Card in the product package. Also, these toner cartridges do not contain any smart chips, toner depletion sensors, etc.
When I tried to return the cartridges to Staples, they called HP and were told by HP I had to have my receipt to prove the cartridges were less than 1 year old, and then that they wouldn't take them back at Staples anyway but that if I called HP would "mail me one". Since I buy a spare to sit next to a printer for when it runs out of toner, I'm not sure they were all purchased within the last 12 months, only that they were put into service within the last 12 months.
When I called HP support they opened up a trouble ticket for my printer and said someone would get back to me within 10 days. I'm half expecting to get an email in 10 days apologetically noticing that HP no longer supports any of these printers. An email to ship them somewhere far away and expect a reply in 90 days is a definite possibility. I definitely don't expect an HP field service technician to arrive at my door to service the toner cartridges in person.
I don't understand how to use the Warranty. I've (over) paid for piles of genuine HP LaserJet Toner cartridges and having 4 fail for quality problems in the last few months got my attention and its enough money to chase it rather than tossing them like the other 6 or 7 defective ones over the last 10 years.
Does anyone know how to actually get a replacement toner cartridge for a defective one? Please tell me the Warranty isn't just smoke and mirrors...

Sorry to say. TheHP Warranty is worthless. I have a friend witht eh EXACT same problem. DOA cartridges (2 BRAND SPANKING NEW ONES). One fail about half wai the other did not even over 600 pages. At $140 per cartridge (plus tax) that is about 21 cents per page plus the cost of paper. That is color inkjet prices. And that does not take into account cost of electricity, printer, and time wasted to buy the worthless cartridges.
I listen in his last tech call and I had to go out because it was enfurating. The technician even email him prve that the toner had NP time based warranty and still in the same breath said our policy is that the warranty is 1 year. Huh? What the #%^&* ! Really? I mean REALLY? Is like sending you a picture of a perfectly blue sky as proof and telling you that the sky is red with yellow dots. I hope there is class action lawsuit agains HP since they are clearly ripping people off. And the sad part is that some small businesses will also get screw since they sell HP cartridges and some actually say in their web site that the cartridges aare warranted for life.
I would say either:
- Do NOT buy HP cartridges
- Never stock spare cartridges
- or btter yet, buy another brand of printer.
I actually have the same printer simlilar to his and I used generic with no problems. Plus I buy my cartridges for $35 if he had done the same he would had at least $400 towards another printer so even if the toner blows up and destroys his printer he would have enough money to buy a replacement.
Check out this link
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01848047&jumpi...
it actually says:
"There is no expiration date for the use of HP toner cartridges."
This came from the tech guy at HP!
And then he had the guts to say it is a 1 year warranty? This only can happen when you have tech support in India. I guess in India's English no expiration means 1 year. I have not found an Indian English to American English dictionary but I am sure that is what it should be because they guy did not even hesitated for 1 second when he send that and said it.
Welcome to HP!

HP laserjet CP3530 MFP, I can't get this baby to scan to a server or workstation folder

Hey Guys(and ladies),
I have a HP laserjet CM3539 MFP and when I try to set up the scan to folder option, and I click the scan wizard, it asks for me to install the CD that came with this printer. I purchased it on ebay and they don't have a CD for it. I tried downloading that Park admin and it doesn't work in 32bit systems(using Windows 7 Ultimate 64)
Can someone walk me through this or can they copy the CD and I'll pay for shipping and all, I just need this scan to work so my employees can work saving docs on the server again.
Thank you,
Daivd-

Hello Davidshammer,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial LaserJet Forums.
I am aware that you have been already referred to look into posting in the commercial forums, it would be in your best interest to do so. This is HP's consumer forums, we do not have the training nor the knowledge to look into commercial products.
The support page for your product may be helpful in the meantime: HP Color LaserJet CM3530 Multifunction Printer series Support
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Hp laserjet pro m1217nfw and remote desktop printing

hp laserjet pro m1217nfw and remote desktop printing, is there any issues with said function?

whats the problerm you are having??

Am facing issue on my iphone 5s after updating to ios 7.1.1, every while the phone hang after lock it and cannot unlock and even cannot turn on the screen this is so annoying, kindly advice if i have to go back to the store as device still under warranty

Am facing issue on my iphone 5s after updating to ios 7.1.1, every while the phone hang after lock it and cannot unlock and even cannot turn on the screen this is so annoying, kindly advice if i have to go back to the store as device still under warranty, and if its a hardware issue or software ??

Hello HaithamOkeely,
We've an article that provides the following troubleshooting steps that may help stabilize your iPhone.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
Allen

HP LaserJet Pro 200 Color M276nw - Cannot Send Faxes via WIFI

Hi all,
I have a problem sending faxes from my laptop through the HP LaserJet Pro 200 Color M276nw printer.
I can send faxes from the printer device itself if i place a doucment into the feeder.
The problem exists when connecting to the all-in-one device via the WIFI, printing is fine and connection is active though when trying to fax a dcoument from my desktop utilising the FAX driver it complains about the printer being offline and cannot communicate to the all-in-one device?
any help would be appreciated.
Thanks
Jono

Hey @BSA_IT,
Welcome to the HP Support Forum.
I understand you're having an issue sending faxes from your PC through the HP LaserJet Pro 200 color MFP M276nw. I would like to assist you with this.
The following might help:
Click on Start / Devices and Printers
Double click on your printer's Fax icon
Click See What's Printing
Click Printer
If 'Use Printer Offline' is checked as you'll see in the screenshot below, be sure to uncheck it.
Next, try sending the fax through your laptop as before. If you run into the same issue, try the following steps to rule out Windows settings as interfering with fax sending capabilities:
Click on your Start menu
In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboard
When the System Configuration Window opens select 'Selective Startup' and uncheck Load Startup Items
Click the Services tab. Check the box at the bottom for Hide All Microsoft Services
Select Disable All
Select Apply and OK
Restart your computer when prompted
Once the computer reboots, trying sending the fax.
To enable the programs after you've tested the machine, just open MSCONFIG the same way and under the general tab, just click 'normal startup' Hit apply and OK and reboot one final time
Please let me know the result of your troubleshooting by responding to this post.
Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

HP laserjet 400 mfp and Laserjet 200 mfp

I have 2 printers HP Laserjet 200 mfp and HP Laserjet 400 MFP. I tried HP phone support. I checked each printer on 2 diffent networks to make sure it was not my setup. When I try and setup both printers with Web Services they both say unable to connect to the internet. I did a firmware update on both printers no help. HP told me that I needed to have a DMZ setup ie. port forwarding I don't think this is right.
Thanks
O.D. Smith (HP Retired)

Hi Smith,
Welcome to Consumer Support Forum.
As per the request you have 2 printer and u want to connect through n.w
In 400 mfp printer, please connect the n/w cabel(Physical Cabel)
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I want you to check the ip of the printer and the ip of the computer are in same range or not, if its in same range
please try to ping the ip through command prompt winodw
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Regards
HP

LaserJet Pro 200 Color M251nw : Cannot find its WiFi broadcast signal

I have a unique problem. I have a PC which is connected to my router via ethernet cable. I also have an iMac which is connected to the network wirelessly. I have a LaserJet Pro 200 M251nw connected to my router via ethernet cable.
I was able to print from my iMac by selecting the printer network and printing, and then switching back to my router to access the internet.
I use VMWare on my iMac in order to use Wordperfect 12. I was printing fine from Wordperfect until there was a power outage.
Nothing was damaged, but now I cannot get the WiFi broadcast from my printer any more. I cannot print from my iMac, my iPad or anything. I am confused as to the wireless direct printing and wireless printing. I am trying to figure out how to get my printer to broadcast its WiFi signal.
I am no where near technically inclined and I cannot figure this out. I did try to restore the defaults on the printer, but with every forum I have visited, I am getting more and more confused.
Can someone help me resolve this issue. If you need any further information, I will gladly provide.
I am in a desperate situation. My work demands a printer, and right now I have no means of being able to deliver.

Welcome to the HP Forums DominoDiva,
I see by your post that you are unable to print over the network through the Ethernet connection.
I can help you with this issue.
Wireless Direct is to connect directly to the printer's network and be able to print.
Wifi is to connect over the wireless network. You can access the internet at the same time and still be able to print.
Since you are connecting the printer with a Ethernet cable to the router the Wifi is automatically turned off.
You can only use one or the other.
With the Ethernet cable still connected to the router, print a configuration page to see if the printer is getting a valid IP address from the router.
Printing a Configuration Report.
Select Method one.
If not, power cycle the router and try another port on the router.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer. If it connects then the printer and the computer are connected.
Type the IP address into your web browser's address bar. (Safari)
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners, then click the + sign.
Select the printer from the list. (make sure the printer listed beside use: shows proper the printer name and not Airprint) Click on the add button. (you might have to click on the dropdown to select your printer)
Test the printer.
If you are having network issues, then add the printer through the IP Protocal.
After clicking the + button, select the IP icon across the top, type in the printer's IP address, select jet direct below and then Apply.
Test the printer on Mac platform to verify it isn't the printer or a hardware issue.
Reinstall the printer in the VMWare if you are still having issues.
You might need to contact the VMWare manufacturer for any possible issues or assistance.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color Laserjet CM1312nfi MFP and OSX Yosemite

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I cannot download a new driver to my HP Color LaserJet 3600n printer (I'm using Windows 7) - help

any help appriciated

@vincepay
Here is a link to the drivers for the HP Colour LaserJet 3600 windows 7 drivers:
HP Color LaserJet 3600 Series Printers World Wide Printing System - 64 bit driver for windows 7
I am an HP employee.
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HP LaserJet 200 color MFP M276nw - cannot connect

Hello,
Installed a HP LaserJet 200 color MFP M276nw on a Windows 7 system with no issues. Then added the "device" / printer on two Windows tablets, with no issues. I was able to print from all three devices. The tablets cannot 'find' the printer.
I then added the printer to another Windows 7 system and now cannot connect from the other systems. I am still able to print from the second Windows 7 system. (I removed the printer from the second Windows 7 system and readded it without issue, and ensured Share the Printer was selected).
Please advise. Should I just return the printer?

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Just installed a HP Color Laserjet CM2320nf MFP printer, at the same time I upgraded to Lion. It prints fine, but I cannot use the scan functions. I downloaded the most recent driver! Any help would be appreciated.

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HP says that the drivers for your all in one print/scanner are downloadable from apple. For the scanner to use preview. image capture or the scan icon from the print driver queue. I don't know how old your HP is, but I know that the newer Os from apple don't support a lot of older printers. You might be able find a third party driver that could work.

I am trapped in Warranty He!! my laserjet is broken and I cannot get any help

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