I took my computer in for service just before the warranty expired now I have one question and can't get any help. The sound buttons on my keyboard no longer work

I installed the new Mavericks update on my MacBook Pro when it was released and offered free of charge. After that my computer started crashing on a regular basis, upon the realization that my warranty was due to expire at the end of the year I took my computer in to the Apple Store in Green Hills Mall about 5 days before Christmas. To anyone not familiar with Green Hills in Nashville TN the traffic is horrendous at all times let alone 5 days before Christmas. They had to send it off for service and it was shipped back to me on Christmas Eve. Through the holidays I haven't used it much. I usually just use it at work between customers and most of the time just leave it here. Friday evening I played videos with no problems, when I came back in on Monday and played a video the sound had decreased dramatically and the volume control keys on my keyboard would not work. I don't know if they were working before because I don't remember if I used them or not since Monday was the first time the volume was so low. Now my warranty is expired and I am very poor ( The I have a job, a roof over my head and food to eat but a negative balance in checking account and bills still to pay kind of poor) so I am hoping that someone out there knows what's causing this and how to fix it.

Mavericks has had a lot of compatability issues and are slowly being fixed. This is why I haven't upgraded yet.
Either downgrade back to Mountain Lion or just wait for a software fix.

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Creative cloud app has gone and i can't open programme. have client waiting for tiny amend to ai file and can't get any help! please help! this has taken me over an hour trying to get anything to work again...

Oh the infinity symbol has disappeared (It was there at first but then when I tried to log in it froze up and I had to quit) Opening the programme Ai just brought up a bouncing ai icon which quickly turned to adobe updater - which did not respond. so i have read on the boards you need to delete update which i have done but now it just says i need it…. i can't log in… am very worried as i have to urgently sort something by half five and have no help from previous messages and am currently still on hold (have being transferred from you instantly asked sales line) waiting for help… please help!

Nobody can help you without proper system and version information or other technical details. if the update is botched, then run the cleaner tool and reinstall from scratch.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

I have been use all computer de authorise option just few months ago but now i have exceed 5 pcs with my id now what i can do to de authorise all once again

I have been use all computer de authorise option just few months ago but now i have exceed 5 pcs with my id now what i can do to de authorise all once again please help me

iTunes Menu, choose "Store", then you should see the "deauthorize all" selection.

Just recieved an unlocked iphone 3 from a family member and can't get it to restore it because of an error message

Just receive an unlocked 3gs iphone from a family member and can't unlock the screen. Can't restore iphone because of error message.Now what do I do?

What do you mean by unlock the screen? Is there a passcode set on the iPhone? If so and this is from a family member, can that family member give you the passcode? If it has been forgotten then you must retore from recovery mode per http://support.apple.com/kb/HT1212

I had microsoft exchange added and when I synced I lost all of my prior contacts. Also, thenames all turned to numbers. Example when you get a text from a contact, their name appeared. Now just a phone number. What did I do wrong and can I get it back?

Since adding microsoft exchange I sunced my phone and lost all of my old contact, notes. etc. Also, when I do get a text message it appears as a number instead of a name. What did I do wrong and can I get my old info restored. When I tried restoring it only gave me the same thing.

That number is for an apple server in the UK that is used for iMessage activation. A hidden SMS is snet to that number when you turn iMessage on and is used to verify your phone number. I suggest you turn iMessage off. In settings/phone turn on dial assist. Check with your carrier to see if you can send an international SMS as you end that possibility to activate iMessage. Rest your phone (Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost).) then turn iMessage back on.

Upgrading to Lion, used cloud, now my apple mail no longer syncs on my computer. Can't get any apple mail to come in. Mail window not working properly. Connection to Internet fine. Anyone know how to fix this issue? All worked fine until I opted for Cloud

Hello,
I am using a MacBook Pro. Bought in April 2011. Upgraded to Lion, OSX 10.7.3
I have an Apple mail account that synced with a gmail account in my Mail Program.
I then chose the CLOUD activation. I can find my mail if I go to cloud.com but I no longer get any Apple mail delivered to my Mail program on my computer. My gmail account syncs just fine. In fact, the Mail program doesn't even open any longer when I double click. I have to go to the Mail menu, select Message Viewer to even view my mail program now. The Internet connection is testing fine using the Connection Doctor. But when the Connection Doctor program just whirs for eternity and never finishes checking the accounts.
Is this a bug? Do you have to set up your mailbox again for Apple mail to get it to sync after having mail hosted on the Cloud? Or does hosting on the Cloud mean I now always have to go the hassle of logging in at the cloud site to even access my Apple mail?
Any ideas out there? I am sure there are Mac geniuses, the real ones, floating around in cyber space and would love to get some intelligent directions to solve this new issue.
Cheers
Anne

I would like to add that Comcast is my internet provider. Perhaps that is part of the issue although the Connection Doctor confirms the mail box is connecting to the internet. No other function processes when Connection Doctor program is used to find the source of the issue. I have read forum posts but am unable to find a way to get my Apple mail to be delivered to my computer. It worked fine up until I chose to transfer mail to the Cloud. My mail account is a .mac account.
Still hoping someone out there can help me.
thanks,
anne

I just upgraded my Book from 5.7 to 7.5 and can nor open any of my Apple 6 files. Is there a translator for this??? or?? any suggestions??

I'm now using Open Office. It can not open Apple 6 files - I'm thinking translator.

Colin, I'm tninking that there is no single step upgrade from 10.5 to 10.7, how did you do that? AW6 wp and ss files should open in Pages and Numbers I believe.
Or you could take a look here
AppleWorks for the modern day, a migration tip

I just recently got a new laptop and transfered everything over and it seemed to be ok but now having issues playing videos and can't edit any of my song info in music files

I just got a new laptop so I had to transfer everything over and I thought everything would be ok but I'm having some strange issues especially with my purchased tv shows, movies, and music videos. They just wont play. Sometimes I'll get lucky and a tv show will play but if I stop it and try again it wont. If I open in Quicktime it works fine. The computer is authorized so that shouldnt be it especially if it plays in QT and like I said sometimes I'll get lucky and one will play. Now the other thing I just noticed is all my music files play fine but when opening and looking at the info of the music file I can't edit anything for example song title or artist the area seems shaded and won't let me do any editing. So I'm having those 2 issues. Video files not playing ones that I have purchased. movies, tv shows and music videos. Also like I said if I just sit there and click one after another I may get lucky and one will play but if I stop it and try again it will not play again. And I can't seem to edit any music file which play fine. I have a new Dell with windows 7 and I have never had this happen any help would be great. The computer is authorized for i tunes so it cant be that.

Right-click on your main iTunes folder and click Properties, then go to the Security tab and click Advanced. If necessary grant your account and system full control to this folder, subfolders and files, then tick the option to replace permissions on child objects which will repair permissions throughout the library. This is the XP dialog but Windows 7 shouldn't be too different.
tt2

In ITunes I don't have a listing in the column for "Devices" so I can check to see if I have sync all ringtones. I have one downloaded but can't get it synced to my Iphone.

In Itunes I don't have a listing in the column for "Devices" so I can check to see if my Iphone can sync all my new ringtones. I have one ready to go but cannot get it downloaded to my Iphone. Where is my "Devices" heading in the column on the left side of my Itunes page?

Connect your device to computer. In iTunes left Pane, select your iPhone under 'Devices'. Then on th right Pane, select Tones tab.

My admin status has been changed to standard after the yosemite software update,now i have no admin and can't tso anything as before doing anything it asks for admin username and password,which i don't know as there is no admin!

admin status changed to standard,currently no admin,what to do!?

Please take these steps to restore administrator privileges to your account. This somewhat tedious procedure is only necessary if you've confirmed that no administrator account exists on the system.
If you don't already have a current backup of all your data, you must back up before taking any of the steps below. Ask if you need guidance. You won't need the backup unless something goes wrong—which is always possible.
Step 1
Start up in Recovery mode. The OS X Utilities screen will appear.
Step 2
Take this step only if you use FileVault 2. Launch Disk Utility, then select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.
Step 3
Select
          Utilities ▹ Terminal
from the menu bar. In the window that opens, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window opens. Select your startup volume if not already selected. Pull down the menu labeled
          Select the user account
and select
          System Administrator (root)
Follow the prompts to set a password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9. I suggest you write down the password. If you don't write it down and forget it, you'll have to start over from Step 1.
Select
           ▹ Restart...
from the menu bar.
Step 4
This step, like Step 2, applies only if you use FileVault. Log in as usual, then select
           ▹ Log Out...
from the menu bar, or press the key combination shift-command-Q. Don't restart. You'll be returned to the login screen.
Step 5
At the login screen, click Other... Enter "root" (without the quotes) in the Name field, and enter the password you set in Step 3 in the Password field. You should now be logged in as root. This is a potentially dangerous condition. Do nothing while logged in as root except as indicated below. You'll be fine as long as you don't deviate from the plan.
Open the Users & Groups preference pane. Select your usual administrator account in the list of users and check the box marked
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You'll be prompted to restart. Do that and log in as yourself—not as root. Your administrator status should now be restored.
Step 6 (optional, but recommended)
Follow the instructions in this support article under the heading "Disable the root user." You must authenticate in Directory Utility as "root" with the password you set in Step 3. Authenticating as another administrator won't work.
Credit for this idea to ASC member wessongroup.

I have a ibook G4. i tried everything to update it it just says update cannot be installed. i have os x 10.5.8 lion any help will be usfull

i have a i book G4. and i tried everything to update it. it has os x 10.5.8 lion. i am thankfull any help i get

I may be a service to this question, you are at the highest update the iBook will ever run. If you want to make the machine faster a install of Linux may be in order because they still support PPCs and still do current updates, ( I have MintPPC on my iBook and runs well, though im going to install Leopard) and for MintPPC if you have a quick enough machine it may run youtube at 360p.
Cheers - JP

I am being charged on my credit card for things I have not purchaed and can't get where I can talk to someone about it!

I need to talk to someone about charges to my credit card that I have not authorized and cannot get to anybody. I have never been so frustrated in my whole life!

First point of call is to contact your credit card company and put the items in dispute.
Next you need to change your iTunes password.
Next use the following form to contact Apple as they do not have a phone number for iTunes issues:
http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Account%20Security

I can't get any help setting up Firefox 4 beta to rid my Computer of worms and viruses

To All Forum Helpers,
I am not smarter than a computer. I graduated High School in 1969 before computer knowledge became vital to www. I am computer novice at best computer dummie at least. I had an encounter with a demonic person in http://www.paltalk.com. I love playing trivia. I went into Rebels Tonight not nothing it was evil. Evil Rebel from the United Kingdom as He asked a Religious Question ? On what island did St.John write Revelations. I answered Pathos . He said I was wrong it was Patmos. I was brought up believing it was Pathos. He cursed me for not believing His answer. Now My New Webcam I can not use for he has his demonic forces typing in horrible things that happened in world history and I get booted out of rooms. I need to get the Answer for removing him from my computer. He even has gone so far as to disable my administration commands in my entire computer. It is a Windows Vista 32 or 64 bit version,which I had no knowledge about in July 2008. My Aunt Pam did but she moved out July 2009 and ever since than I encounter strange events,nut in the past I could get help since I had a Comcast account . Well I am wireless now and have no support whatsoever. Please Someone Help Me Regain control of my Computer.
Sincerely
Foreverchristianman7
[email protected]
Bob Robertson

Bob,
First off, do you have any virus protection (Norton, McAfee) on your
computer? If so, make sure you are running periodic scans to protect
yourself. If you have not purchased one, consider downloading AVG.
http://www.AVG.com
Secondly, if the person in the chatroom you had a disagreement with is
a moderator of the room, he has the ability to remove you from the
chat. I think it is a tad presumptuous to assume evil forces are at
play. The site might have also disabled your webcam. Have you tried
using it on other sites?
Third concerning your administrative commands from your system, you
need to be more specific. If you are not running an anti-virus
program, viruses will remove/hide aspects of your computer. Viruses
can be described as evil, but I’m not sure they are direct acts of
Satan. Your loss of access might have also happened when your Aunt
moved out. If she deleted her account, it might have somehow
consequently removed your access from certain programs.
Finally, you need to figure out who is providing your internet access.
Comcast is an “internet service provider.” ‘Wireless’ is, well, not.
If you are using a neighbor’s internet, you might have obtained a
virus from here quite easily. This is also illegal if you do not have
permission from the neighbor.
I hope this helps.
Marcus
[email protected]

HT4356 When I try to set up my itouch I get an error message itunes store unknown error 310. I don't have wieless so I hooked the ipod touch up to the computer with the USB port when instructed. But then get the error message and can not get any further.

Error message 310 is happening on my mac book and I am unable to set up my new itouch.

If you are running Tiger, you don't have time machine.
You need to get something like SuperDuper! or Carbon Copy Cloner (sorry, I don't have a handy link for CCC but you can Google it to get their site) to make a clone of your drive on the external and then do incremental backups. The free versions do a lot and you can upgrade to the full-service versions for small change if you need more. The one time I used SuperDuper! for cloning a volume it worked just fine.
(My backup application is the last PPC capable version of Retrospect, which does a credible job, or has over the past ten-twelve years.)

HT4539 Purchased audio book from iPhone 4, now have iPhone 5 and can't get the book back on computer or phone.

I can find the book in my account history from March 2013, but I can't find it as available for download. I have enabled automatic downloads. I tried to purchase it again and iTunes confirms I've already bought it. What am I doing wrong?

You get one and only one download of audiobooks.
It will only be where you put it. If you bought it on your iphone, then you should have transferred it to your computer - File>Devices>Transfer Purchases

I took my computer in for service just before the warranty expired now I have one question and can't get any help. The sound buttons on my keyboard no longer work

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