I am trying to get itunes to burn a disc on a Samsung external drive but I get a message disc burner or software not found. Itunes 11.1.5.5 does recognize a bought disc in the drive.
I am trying to get itunes to burn a disc on a Samsung external drive but I get a message disc burner or software not found. Itunes 11.1.5.5 does recognize a bought disc in the drive.
Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2
Similar Messages
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When trying to burn my playlist, I keep getting error message saying cd/dvd software not found.. I've tried uninstalling and installing itunes over and over.. and I still get the same message . I can burn in Windows media player but not in itunes. Please help!
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.) -
Trying to synch music files to an ipod shuffle. Have restored ipod but still get message that there is no file found. Help,please?
Recover media from iPod
See this post from forum regular Zevoneer for options on moving your iPod data back to your computer.
tt2 -
Disc burner software not found (iTunes 10.1.2)
I am using iTunes 10 and have just started having problems in burning CDs within iTunes. I am trying to burn some podcasts on the CD (in audio CD format) and every time I try, I get an arror message that the disc burning software is not found.
Can anyone help in rectifying this?
On a different note, does anyone know how to mark a podcast as 'listened to' without listening to it via iTunes? When I burn a podcast to disc, it's not marked as listened to on iTunes and then after about 4 or 5 downloads, it suspends downloads as it thinks I'm not listening to them.
ThanksThis is interesting -- I have tried to burn the disc again and now iTunes is working fine.
I'd say that perhaps I just overworked the drive, but that seems like too easy a solution. I've been noticing some oddities with my video drive lately, so maybe it is related.
Either way, thank you for your help so far -- I hope it doesn't relapse! -
Disc burner or software not found (itunes 11.4.0.18)
Hi --
I have just recently starting getting this message -- no change to iTunes version; adobe pro/other adobe sw installed. I can read cd's (purchased or burned on the exact same external HP CD). Windows 7 can burn the cd fine (at least in one test).
I'm curious as to what causes this and how to tell what the fix would be. I have seen other items while searching, but they're usually of the 'try one of these three things - the Gear is pretty involved, not hard, just a bit more than I want to do to find out it doesn't work. So -- any thoughts on the cause and how to tell what the fix would be?
Here's my diags:
Microsoft Windows 7 x64 Enterprise Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP EliteBook 840 G1
iTunes 11.4.0.18
QuickTime 7.7.5
FairPlay 2.6.16
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.0.23
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0034BC4811C6CCC8
Current user is an administrator.
The current local date and time is 2014-10-10 10:55:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 3d3f3c57c096e29e13e0b01b82dafe7a
The drive D: hp CDDVDW GP60NB50 Rev RP02 is a USB 1 device.
iPodService 11.4.0.18 (x64) is currently running.
iTunesHelper 11.4.0.18 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: iaStorF (12.8.0.248),
UpperFilters: GEARAspiWDM (2.2.3.0),
D: hp CDDVDW GP60NB50, Rev RP02
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.Thanks Bobbindale.
So, it's the lowerfilter having a value that's causing my problem (my upperfilter matches the article you listed)? How did this get set to iaStorF (or what software sets this)? I'll try removing that and restarting and see what happens, but I typically like to know why I'm doing something, especially when the article says "If this resolves the issue"...
The first 3 bullets of the article aren't in the problem I'm seeing. -
Burner software not found itunes 11.0.4
help please
It's there - you just need to create a playlist, then make sure you have the playlist section open in itunes ; then right click on your playlist that you want to burn... the option to burn is there.... bit of an annoying setup!
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I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?
Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2 -
Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc. Windows 7
Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M. -
When trying to burn a CD I get the message "Disc burner or software not found"
Itunes is not recognizing my CD burnner. I have no trouble importing music nor do I have any problems burning CDs outside of itunes. I have actually been having this problem for some time now. I kept hoping that it would be fixed in an update but alas the problem has persisted. Strangly I noticed in the diagnostic it says the the user in not an administrator which is odd since I am logined in as an Admin. Can anyone help? Here is my diagnostic:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L305D
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 002CAAD00BAA7700
Current user is not an administrator.
The current local date and time is 2011-07-25 23:04:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon X1250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2 -
Each time I try to burn a cd from a playlist, I keep getting the message 'disc burner or software not found' I haven't changed anything recently. Why has this suddenly started happening?
It's c. 14 months old and sometimes it gets hot...
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Keep getting Disc Burner or software not found when trying to burn a CD
I am not able to burn a playlist to a CD and get an error at the top of Itunes window "Disc Burner or Software Not Found". I have been able to burn CDs in the past with this same computer but had some issues with songs in itunes. Support had me uninstall Itunes and reinstall. I have also uninstalled the device in the device manager and re-installed it. I really don't know what to try except to ask for help here. I would appreciate any direction I can get. I have a Dell desktop XPS running on Windows 8.
Hi daurel,
Thanks for participating in the Apple Support Communities.
It sounds like you receive the error "Disc Burner or Software Not Found" when trying to burn CDs. You mention that you've already tried removing and reinstalling iTunes, and other drivers, and these are good steps.
If the situation continues, be sure to try the tips in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support
Sincerely,
Jeremy -
I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.
The results to the diagnostics test are below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 5520
iTunes 11.0.4.4
QuickTime 7.7.4
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0035BB400AFA2018
Current user is not an administrator.
The current local date and time is 2013-07-14 17:29:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16002)
Video Display Information
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have a Mac Book Pro 2.4 GHz Intel Core i7; Memory 4 GB 1333 MHz DDR3
Mac OS X Version 10.7.5
I updated to iTunes 12.0.1.26 and I am trying to burn a playlist and I get the following message: "Disc burner or software not found" . I have burned lots of CD's and DVD's before and this is the first time I get this message and cannot burn anything. Can anybody help me, please?Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have ensured I have installed the latest version of iTunes and conducted everything to the point of burning from a playlist to a CD. When I do this the iTunes window states "Disc Burner or Software not found" "CD/DVD doesnt have connectivity to burn via iTunes".
I have checked my drive and it reads a pre-recorded disc correctly. Any help please ???I have the same problem as simtagman. Would you mind looking at my diagnostics?
Microsoft Windows 7 Home Premium Edition (Build 7600)
Dell Inc. OptiPlex 745
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00**********DA0
Current user is not an administrator.
The current local date and time is 2013-01-30 20:37:00.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Intel(R) Q965/Q963 Express Chipset Family
Intel Corporation, Intel(R) Q965/Q963 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.1.12 is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
D: SONY DVD-ROM DDU1615S, Rev EDS3
Audio CD in drive.
Found 12 songs on CD, playing time 47:22 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:58:33
Track 3, start time 08:07:13
Track 4, start time 11:52:03
Track 5, start time 17:18:13
Track 6, start time 20:39:28
Track 7, start time 23:42:71
Track 8, start time 28:40:61
Track 9, start time 32:44:72
Track 10, start time 37:00:26
Track 11, start time 40:09:35
Track 12, start time 43:05:43
Audio CD reading succeeded.
Get drive speed succeeded.
<Edited by Host> -
TS1436 i keep getting the comment disc burner or software not found?
keep getting the comment disc burner or software not found?
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard MCP67
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0014B9500B3C63C0
Current user is not an administrator.
The current local date and time is 2013-12-15 08:09:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 7150M / nForce 630M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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