I am trying to open my files and I get the message that the file is invalid. The index sml file is missing

I am trying to open my files and get a message saying that the file is invalid. The index xml file is missong

Tell us the whole Story in detail about what App (if any), version, any changes you have made recently and Importantly, the exact message - verbatim - a screenshot of the entire display would be very helpful - ÇÇÇ

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I have currently 4.9 pages and I tried to open a document and I get a message that I have to purchase an upgrade of $19.99 is this correct?

I have currently 4.9 pages and I tried to open a document and I get a message that I have to purchase an upgrade of $19.99 is this correct?

You have 2 versions of Pages on your Mac.
Pages 5 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5/5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
Pages 5.1 sometimes can not open its own files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has not only managed to confuse all its users, but also itself.
Note: Apple has removed over 95 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter

HT1689 I'm trying to update my apps and keep getting a message that says "cannot connect to the iTunes store", why? How do I fix?

Why can't I connect to the iTunes store to update my apps anymore?

Hi Grneyedtiffster,
If you are having issues accessing the iTunes Store from your iPad, you may want to take a look at the troubleshooting steps in the following article:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

I'm trying to make a purchase and I get a message that the information does not match with the bank. What can I do?

I'm trying to make a purchase and I get a message that the information does not match with the bank. What can I do?

Go to the APP store or Itunes. On the bottom of the mainpage, tap your apple id, view account. Then you can edit the payment information. Or you can do it(if you encounter a problem there) on Itunes on computer. Just go to the store, select your name and edit information. Make sure everything matches...exp date, name as appears on card etc..

My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."

My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying

Why does illustartor CC open then crashes and i get a message saying windows don't know the prob?

why does illustartor CC open then crashes and i get a message saying windows does not know what the problem is. everytime i open it, Now i know it works on my computer becuase i've used illustartor plenty of times on my current desktop but ever since today its been acting wierd and work so i've unistalling and reinstalling but still nothing works then i tried installing on another hardrive still did not work and i cleaned out my registryies, optimized my disk, and cleaned temp files tooo so i just do not know what went wrong and i really need help i have class assignments that i have to get done in illustartor so if anyone can help me and let me know what the problem is and what i have to do i would really apreciate it.

Hi J,
- Do you see an AICC splash screen? If yes then could you please let us know where exactly it crashes i.e. while loading which plugin or font?
- Do you have any 3rd party plugins installed? Can you please remove those (do take a backup of them) and see if AI launches fine? This way you would be able to find the plugin creating the problem.
- Did you install any OS or Ai update after which it started showing the problem?
- Please check if you have all the Verdana family fonts installed.
Let me know if any of these work.
Thanks,
Dhirendra

Trying to dowload the latest version of itunes and I get a message that it can not remove the old version

I bought a new touch and tried to plug it into my pc. itunes said I need the 10.5 version with new ipod. I downloaded the latest version and when I try to install it to my pc it gives me the message that it can not remove the old version and contact tech support. Please help.

A window pops up when I try to install that says the old version of itunes can not be removed contact tech support. Then another window pops up that says the feature you ar trying to use is on a network resource that is unavailable.
perfect, thanks.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunesentries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Have misplaced my photoshop elements 10 install disk and now getting a message that I need to reinstall the program. I got the application in dec 2013 as a gift. is there any way to contact adobe by phone to see if i can download it on line ??

I need to contact adobe by phone to see if i can download photoshop elements 10. I have lost my original disk and i am getting a message that i have to reinstall the application !

The installer is available from the Adobe website
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
Download, install then enter your serial number.

I recently traveled in Egypt with my iPad. Iam back in the US, but I wanted to download an app, and I get a message that I cannot download from the Australian store, and I need to switch back to the USA how do I do this?

I recently visited Egypt with my iPad. I am now back in the USA. I tried to download a new app, and I got a message that I could not download from the Australian store. I was told I need to switch back to the USA store. I did not deliberately switch to the Australian store. Why doesn't the iPad automatically switch back to the USA.

Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the country/region where you are located.
9. Tap "Done".
Note: If the change doesn't take effect, sign out of account and sign in again.

I can't open Adobe files and keep getting this message: "Adobe failed to connect to the DDE server" - anyone got a fix for this? I'm Windows 7, 64bit running Office 2010 Pro Plus - anyone got a fix for this?

Forgot to mention I'm using Firefox V.4

Hey Jorge,
I've checked Reader, and there are no updates. I've run a Windows version compatibility test - although it only goes up to Vista, and not Windows 7.
Anyway, it appears I can now open Adobe files - but I've found another issue: when I right-click on a file and scroll down to the 'send to email recipient', it doesn't automatically open an Outlook email with the file as an attachment - in fact it doesn't open Outlook at all, let alone automatically?
Any clues?

Trying to sync my ipod and am getting a message that says "this ipod cannot be used because the Apple Mobile Device Service as not been started". Does anyone know what this means?

What does "this ipod cannot be used because the Apple Mobile Device has not been started? I am trying to sync to itunes and the ipod is turned on????

http://support.apple.com/kb/ts1567
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

I am trying to delete an XLS file from a network drive and am getting a message that says the file cannot be deleted because it is in use. I can't see where it is in use and have tried to reboot the computer to no avail.

I am trying to delete an XLS file from a network drive and am getting a message that says the file cannot be deleted because it is in use. I can't see where it is in use and have tried to reboot the computer to no avail. I can delete other files but several XLS files are giving me this message.

You said it was a network drive. So is someone else on the network using that same file or may have have left with excel still accessing it on their system?

How do I upgrade the iOs on my ipad1 to version5? I've tried through itunes many times, but I get a message that says that the download was interrupted and i should try again later. Can i download the iOS file to my PC and transfer it to the ipad?

How do I upgrade the iOs on my ipad1 to version5? I've tried through itunes many times, but I get a message that says that the download was interrupted and i should try again later. Can i download the iOS file to my PC and transfer it to the ipad? How should I do that?

Thank you!
Disabling firewall and AV did the trick!
Kudos.
Alex

I'm trying to install iCloud on my PC running Windows Vista with Service Pack 2 and I get a message that the set up program is not a valid win32 file.

I'm trying to install iCloud on my PC running Windows Vista with Service Pack 2 and I get a message that the set up program is not a valid win32 file. Can anyone help me with this?

What is the exact error message?

I have not been able to open PDF Files and i get a message saying Missing Plug-ins

I have not been able to open PDF Files and i get a message saying Missing Plug-ins

The message may be refering to Adobe plug-ins. To use Apple Preview to view PDF, right click on any PDF you have/Get Info. In the Info Window/Open with: Select Preview > Select Change All

Tried to open an app and my iPad gen one froze. It only shows the apple on black screen and will show the operating wheel sometimes and while plugged in it will beep every few minutes. Will not load one show anything on screen but the small white apple.

Tried to open an app and my iPad gen one froze. It only shows the apple on black screen and will show the operating wheel sometimes and while plugged in it will beep every few minutes. Will not load one show anything on screen but the small white apple.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I am trying to open my files and I get the message that the file is invalid. The index sml file is missing

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