I am trying to set up my newly purchased Apple TV but when I enter my network password while setting up, I am not able to enter the Submit button, any idea how to hit the visible submit button that is visible on screen but not responding?

You need to use the right arrow on the remote to go all the way to the right. The submit button will be highlighted and you can then press select on the remote to proceed.

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I spilled water on my laptop and my "i", "j" and "k" letters don't work on my laptop. However my main problem is that my password contains an "i" so i am locked out of my computer. Any ideas how I can get around the password and login.

I spilled water on my laptop and my "i", "j" and "k" letters don't work on my laptop. However my main problem is that my password contains an "i" so i am locked out of my computer. Any ideas how I can get around the password and login. I tried the method where you go into single user mode and type in commands, however that method uses some of the letters that are not working on my laptop.

You didn't mention which version of OS X your running but there are password reset utilities provided OS X: Changing or resetting an account password (Snow Leopard and earlier) - Apple Support or OS X: Changing or resetting an account password - Apple Support
Alternately you can use an external keyboard to log in and change the password. Make a backup if you don't have one, it's likely that your problems aren't over. If that water continues to migrate downward and fries the logic board your macbook will be toast.

I am being asked to verify my Apple ID. When I enter the password I get the message it is wrong. It says the e-mail address is already verified for another Apple ID and then it says it is sending an e-mail to my e-mail account that I then never receive.

I am being asked to verify my Apple ID. When I enter the password I get the message it is wrong. It says the e-mail address is already verified for another Apple ID and then it says it is sending an e-mail to my e-mail account that I then never receive. How do I resolve this?

This is most likely caused by an iCloud sign up (which forces you to use an email address as Apple ID).
Here's the workaround fix I found after some online research:
https://discussions.apple.com/thread/3656336

HT3702 Hello, I'm visiting in the USA and i bought an iTunes card. But when I enter the number it says that its not compatible with my Canadian account...What can I do?

Hello, I'm visiting in the USA and I bought an iTunes card. But when I enter the number it says that its not compatible with my Canadian account...What can I do?

Return it or give it to someone in the U.S., then buy one in Canada when you get home.

When saving down an Illustrator CC file to Illustrator 3 I am getting a meta data error. Any ideas how to fix this??

Unfortunately, I have a printer who is working on Illustrator 3 (Don't ask). Any work arounds that you know of that can fix this issue? I can save all of the way down to CS without issue, but anything prior is giving me the following message:
Cant Open the Illustration. The illustration contains an illegal operand.
Offending operator: {ps_metadata_stream}
Context:
I am at a loss right now. I've removed metadata using Bridge and Acobat to no avail.

Are you trying to open the AI3 file or is the printer? Who is getting the error message?

Firefox fails to import history, cookies, favourites etc. from opera; cookies etc. are not listed in the space where you can select the items you want to import any idea how this comes? thanks!

In the importing operation Firefox detects Internet Explorer and Opera as installed browsers. When i select Internet Explorer cookies, history, favourites etc. are listed in a box where you can select the items you want to import in Firefox. When i select Opera no items are listed that can be imported. Any idea how this comes?

Hi,
I think that what you are searching be in Tools >> Options >> Privacy >> On Firefox will: change to "Use custom settings for history" then Button Show Cookies will be allowed and you will see the cookies in your browser in the next window
If you uncheck "Accept cookies from sites", probably the sites that need cookies will alert you that you need active the storage cookies

Hi, after installation of itunes software from Apple website, After installation, when i enter the "Accept" Button in the Software Licenece Agreement Terms

Hi, after installation of itunes software from Apple website successfully, when i enter the "Accept" Button in the Software Licence Agreement Terms & Conditon, I get error message "Tunes has encountered a problem and needs to close. We are sorry for the inconvenience". I am having windows XP in my PC. I have tried to remove & reinstall, temporarily suspended by anti virus software, but still getting the same error message

Tunes has encountered a problem and needs to close. We are sorry for the inconvenience
Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead.

After using my I pad 2 last evening it remained black this morning , cannot switch on, cannot recharge, screen is just dead, any idea how to give it a kick start ?

after working with my IPad2 last evening this morning the screee just remained black, no reaction at all, cannot recharge , just a black screen and a dead mashine. Any idea how to kick start it ?

Assuming that the battery isn't empty (and it can take up to 15 minutes of charging before it will respond), then have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

HT1338 My mail will not delete. When I move it to trash and then delete it within a few minutes it has all bounced back in again. Checked my preference settings and all seems to be in order. Any ideas how to resolve this frustrating problem?

My mail will not delete. When I move it to trash and then delete it, within a few minutes it has all bounced back in again. Checked my preference settings and all seems to be in order. Any ideas how to resolve this frustrating problem?

That sounds like a compatibility issue with an add-on that you have installed, as reported by a number of users in both Firefox 22 and Firefox 23 over the last couple of months. If you would provide a listing of your installed extensions ''(as you were prompted to do when creating this thread)'' maybe one of us can advise you which extension is the mot likely culprit. You will need to re-install Firefox 23 to do further diagnostic testing.
As far as the compatibility of Firefox 23 and Win XP SP3, Mozilla has verified they are compatible and not one user ''(including me on two separate PC's)'' has reported a problem with compatibility.

I'm trying to set my computer back to factory settings, to make it like new. How do I do that?

I'm trying to set my computer back to factory settings, to make it like new. How do I do that?

Throw away any files which may contain sensitive data and securely empty the Trash.
If it shipped with Mac OS X 10.6.8 or earlier, connect its original thumbdrive and restart the computer with the Option key held down.
If it shipped with Mac OS X 10.7 or newer, restart with the Command and R keys held down.
Use the Disk Utility to erase the partition with Mac OS X installed, and then install a new OS onto it. If you used a disk and are going to sell or give away the computer, include the disk with it.
(92603)

I am trying to install itunes on my computer which is running windows 7, sp1, 64 bit. i get the message 'THIS INSTALLATION PACKAGE COULD NOT BE OPENED.VERIFY THAT THIS PACKAGE EXISTS, ETC'. any ideas how to fix?thanks jake

i am trying to install itunes on my computer which is running windows 7, sp1, 64 bit. i get the message 'THIS INSTALLATION PACKAGE COULD NOT BE OPENED.VERIFY THAT THIS PACKAGE EXISTS, ETC'. any ideas how to fix?
thanks jake

Hello tcampbell1549,
Thank you for using Apple Support Communities.
For more information, take a look at:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Have a nice day,
Mario

When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?

When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?

This is asked and answered many time each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again.

I disabled my iPhone 4 and while doing a restore via iTunes, it is downloading and timing out so the download is not completing. any idea how to get past that? I have tried many times and the same error keeps happening.

I disabled my iPhone 4 and while doing a restore via iTunes, it is downloading and timing out so the download is not completing. any idea how to get past that? I have tried many times and the same error keeps happening.

You need to force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808
Sorry, you've already lost all data on your phone.

When launching Illustrator on Mac OSX 10.9 I get an erro that the program is no longer supported on PowerPC. I tried moving the plug-ins to a different folder as the Adobe site suggested but no luck. Any ideas how to get this launched again? Same issue fo

When launching Illustrator on Mac OSX 10.9 I get an error that the program is no longer supported on PowerPC. I tried moving the plug-ins to a different folder as the Adobe site suggested but no luck. Any ideas how to get this launched again? Same issue for Photoshop and InDesign

You will need to uninstall, run the Cleaner tool and reinstall you adobe applications. Adobe apps don't take kindly to inplace updates of the OS on Macs.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

I tried to install up date 3.6.13 and received error message that I didn't have the right permissions on this mac book , but I am the administrator on my Mac Book Air? Any ideas how to resolve this?

I tried to install up date 3.6.13 and received error message that I didn't have the system permissions required to install it. I am the administrator on my Mac Book Air? Any ideas how to resolve this?

* Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
* Trash the current Firefox application to do a clean (re)install.
* Install the new version that you have downloaded.
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

I am trying to set up my newly purchased Apple TV but when I enter my network password while setting up, I am not able to enter the Submit button, any idea how to hit the visible submit button that is visible on screen but not responding?

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