I am trying to update the new OS however, I keep getting an error messaging saying to have my connectivity checked since it is not connected. I ran a diagnostics test and everything passed. Any ideas on how I can to make sure a connection is established?

I am trying to update the new OS system on my iPhone 4, however, when I connect to iTunes and try to download, I keep getting an error message that says the connection is not established. I ran a diagnostics test and everything passed, however, I'm not sure why I keep getting an error message when the software is at the end of downloading.
Any tips?

Disable your firewall/security software.

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When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?

When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?

This is asked and answered many time each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again.

HT1338 I have tried to download the upgrade for months but keep getting an error message to I have go to to the apple store. Cannot find a contact number to resolve this issue?

I have tried to download the upgrade for months but keep getting an error message to I have go to to the apple store. Cannot find a contact number to resolve this issue?

Apple Store Tel: 1-800-692-7753
Best.

I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

I went to Purchases and it worked from there having had the same problem you describe.

When I tried to download the new version of firefox I get an error message that says "you computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment.

When I tried to download the new version of firefox I get an error message that says "your computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment. When I try to uninstall in the control panel, the same message pops up.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

When i try to download the new version of iTunes, I get an error message saying the download was for 32bit and I need the 64bit. How do i download 64bit?!?!

When i try to download the new version of iTunes, I get an error message saying the download was for 32bit and I need the 64bit. How do i download 64bit?!?!

Which I get. But clicking on that link you provided does not give you the option of choosing between 32 and 64 bit installers.
Yeah, that was certainly a 32-bit installer file being referred to in the other message, too. (The 64-bit installer file is called iTunes64Setup.exe.)
Just in case it's an issue with your normal browser not working properly with the system-detection equipment on the page (there's a javascript control that checks for operating system specifics, and is supposed to deliver the correct Mac or Windows installers), let's try a different web browser for the download. If you use Firefox instead of IE (or vice versa), do you get offered an iTunes64Setup.exe instead of an iTunesSetup.exe?

Why do I keep getting an error message saying that I need to check my internet connection when I try to listen to Radio? I ran diagnostics and my internet connection is fine. I can also access iTunes Store no problem??

Why do I keep getting an error message "An error occurred while contacting the radio tuning service.Check your internet connection or try again later." This happens when I am trying to listen to Radio (obviously). I ran diagnostics and it said my internet connection was good. I can also connect to the iTunes Store with no problem. Any ideas?

Hi,
Maybe the radio connection on the other end is not working. Hope this helps.
xxmitchxx90

I Have an Iphone 4 and I am having constant hassles with facetime, I was wondering if anyone else is experiencing the same problems. I keep getting an error message saying bad connection. I have the latest updates installed on my Iphone.

I have constant messages of Poor connection coming up on my phone when I facetime, I am at home and I am using my home wi-fi, Why is this happening.

FaceTime uses Wi-Fi, so you have a weak Wi-Fi connection message. Your Wi-Fi needs to be upgraded.

Trying to download 10. itunes, however I keep getting this error message "An error occured during the assembly "Microsoft VC80.CRT, version =8.0.50727.4053",type ="win32",publickey Tokens="1fc8b3b9a1e18e3b",process orArchitecture="x86"

Hi,
I am trying to download the latest 10.0 itunes, however I keep getting this error message. I have a new iphone 4s so when I plugged it into the laptop it said i need to uninstall and reinstall the latest itunes.
I contacted support which they advised me to uninstall the itunes on my dell laptop, which I have done however I keep getting the same error message. "An error occured during the assembly "Microsoft VC80.CRT, version =8.0.50727.4053",type ="win32",publickey Tokens="1fc8b3b9a1e18e3b",process orArchitecture="x86". Please refer to help and support for more information. HRESULT: 0x800736FD.
Please can you advise on what best to do? The laptop is a 32bit windows 7.

HRESULT: 0x800736FD.
These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 800736fd, or some other number? (If they're another number, what number are you getting?)

I have moved from the UK to the USA and have a new phone, I try to change my country location on the store and get an error message saying I have to cancel my itunes match and have a pass incomplete, any ideas?

I have moved from the UK to the USA and have a new phone, I try to change my country location on the store and get an error message saying I have to cancel my itunes match and also that I have a pass incomplete, any ideas how to fix and change the store. It is becoming a problem with getting some USA aps and content
Thank you
Tom

iTunes match is a subscription that you have in when you were still in the UK. According to the terms & conditions you'll need to wait for the susbcription to end before you can change your country to iTunes Store USA.

I am trying to update to 11.1 on a Windows XP system and I keep getting an error message saying the update can't locate the itunes.msi file...where is that located?

I am trying to update my Itunes software on a Windows XP system and keep getting an error message saying the update can't locate "itunes.msi" where is that file located?
thanks, Judy

The servers are getting slammed by millions of people wanting to upgrade.. just give it some time, and soon enough you'll have your upgrade.

I just downloaded an iphoto update and when I tried to share my photos was asked for email and password. I must have typed in the info wrong because I keep getting an error message. I don't see how to change the info to the correct mistake..

I just downloaded an iphoto update and when I tried to share my photos was asked for email and password. I must have typed in the info wrong because I keep getting an error message. I don't see how to change the info to the correct mistake..

I too added 2nd apple ID when I tried to get Free app from apple store just to get to NONE on the credit card needed. It said it sent confirmation email to my new apple ID email that I have to confirm. Problem is I can not get to the new apple ID email account. On my ipad it logs into my original email account and I see no where to log into another email account. If I go to my laptop, the new apple ID I created does not let me log into email where apple said it was sent to. It did not send to back up email account either.
Can I log into 2 email accounts on my ipad where it says mail at bottom?
Can I have 2 apple ids?
If I created a 2nd apple id to get to NONE on credit card needed, can't I log into it also on another laptop in gmail?
(won't let me)
If I used my original apple id I created when I got my new ipad, it will not let me get free app without credit card, there is no where it says NONE needed. I am too new to apple to start with credit cards etc until I get use to it.

HT4623 I have two iPads one has iOS 7.0.4 the other has 5.1.1 have tried to update the 5.1.1 but keep getting message no update available

I have two iPads one has iOS 7.0.4 the other has 5.1.1 have tried to update the 5.1.1 but keep getting message no update available

The first generation iPad can not be upgraded beyond 5.1.1

HT201413 I am trying to update my ipods and I keep getting an error message saying iTunes could not back up the ipod because a session could not be started. I have followed all trouble shooting advice and still the same message. Any suggestions would be

I am trying to update my iPod touches and keep getting an error message saying iTunes could not back up my iPod because a session could not be started. I have followed all trouble shooting advice found on the apple website, unplugged and replugged the device, restarted my computer, etc. Any suggestions would be much appreciated. Thanks

I have the same issue, except I can't even sync.

Trying to convert Pages to Word doc, but keep getting this error message: TypeError: Object doesn't support property or method 'invalidate' JavaScript console contains more details. Any ideas on how to get past this?

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Right. If you are using delegated privs and sudo, make sure that sudo is configured to pass on the PERL5LIB and ORACLE_HOME environment variables at least.

I am trying to update the new OS however, I keep getting an error messaging saying to have my connectivity checked since it is not connected. I ran a diagnostics test and everything passed. Any ideas on how I can to make sure a connection is established?

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