I am unable to download i tunes. After seemingly installing and looking like it was going to run, I got an error message that process could not be completed due to "system has not been modified". Help!

I am unable to download itunes due to an error message that popped up after installing (or so I thought) was completed. It said it could not complete the process because "system has not been modified". What?

OK, can anyone explain how am I supposed to deal with this reply from apple? (I used a report a problem of a song purchase to ask why I can no longer access USA content)
Quote
Dear Darren,
Greetings from iTunes Store Support. My name is Subramani and I am happy to assist you today.
I understand that you are unable to make the purchases from your iTunes store account. I know how important this is for you and I am glad to provide you with the necessary information.
Darren, you are not authorized to obtain content from the United States iTunes Store. We are unable to provide further information regarding this situation. I apologize for any inconvenience this has caused.
For more information on Apple's requirements for using the iTunes Store, please refer to the iTunes Store Terms and Conditions:
http://www.apple.com/legal/itunes/us/terms.html
Thank you for being a valued iTunes Store customer. Have a nice day!
Unquote
Nice day? W-T-F?? They cannot tell me why I can't access USA content with my USA based account?
Anyone?
Thanks
Darren

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