I am very disappointed in Apple, lousy service!

I used to be a happy iPhone user. In total I bought 6 iPhone's since the iPhone 3. For myself, for my wife and for my son. I invested in quite a number of App's. I have done numerous iOS upgrades. None of those upgrades to my regret. Apart from the upgrade toward iOS 8.0. One of my favourite App's no longer works, my iPhone 4S is considerably slower and consumes the battery faster. I read about the bugs in iOS 8.0 and about an upcoming fix in iOS 8.1, so I decided to give Apple a chance. But iOS 8.1 did not fix the problem. Worse, the core business of a phone, in my humble opinion, making phone calls got worse. Once I have my phone in the screen saver (and I want that to extend the poor battery life of my battery that I had replaced only 2 months ago), I can not answer incoming calls. All the swipe to answer a call does is show me the "hang up" button. I can not talk to whoever tries to call me, the phone keeps ringing and only gives me "hang up" as an option.
Loads of people told me that iOS 8.1 is not really designed for an iPhone 4S. So why the BLEEP did I get this red ball with a 1 in it in my settings Icon, reminding me of an upgrade that was waiting for my approval? Apple should not have iPhones indicate an upgrade is needed if the think that those models are actually too old to withstand such an upgrade in their opinion (my phone is only 2 years and 4 months old, it has cost me over € 700,- I think it is a disgrace if Apple considers that iPhone as too old, what about sustainability? What about care for our planet? My phone does not have a scratch, I should be able to use it for at least another 2 years!)
Thinking Apple would recognize their flaw (having my iPhone telling me I should upgrade to an iOS that is actually not really good for my hardware), I Googled the option to downgrade to iOS 7.1.2. Turns out Apple blocked that way. I should have done that earlier. Wait a minute! Apple told me and other people they recognized iOS 8 to be bugged and it would all be fixed in iOS 8.1! Now that it turns out that this latets version is still flawed (when it comes down to using it with an iPhone 4S), they should immediatly sign the iOS 7.1.2. again for at least iPhone users with models older than the iPhone 5.
Should the Apple Store not be able to restore my iPhone 4S to iOS 7.1.2, they will have lost another customer in me. I am deeply dissapointed in how Apple works around. In my opinion, they sabotaged a perfectly good working iPhone by sending it instructions to let me update it to an iOS that is beyond the capabilities of my hardware. Thereby forcing me to buy a new phone. Most likely, they are hoping that most customers who stepped in their trap will buy themselves brand new iPhone 6-es. Well, not this one! For their sake, they better help me out or I'm switching to either Samsung, Nokia or Sony. To never come back to the Apple Camp again.

Use feedback http://www.apple.com/feedback/
This forum is user helping users we are not apple

Similar Messages

Very disappointed with Apple! ...about my power adapter!

Hi,
My power adapter of my MacBook PRO failed 10 days ago. I went to the only Apple shop in the town and tried to buy one (Monday)... they told me that do not have it! They had all of that junk... but not a power adapter for my MacBook PRO 17 inch...
They told me that they will be getting some on Friday... I waited for 5 days... When I went to the shop on Friday... they told me that they did not get any... What?!
After spending 5 days without power... borrowing different adapters from my friends... I called a service point and managed to order one single power adapter after a 15 minute phone call... the adapter will be here on Thursday?!
11 days... without power... I am very disappointed in Apple... I have been using apple products for a long time... I did not know that they are that bad in any kind of support...
In my class... 4 people bought brand new MacBook PRO laptops in 6 months... Apple is growing... But I am very very disappointed...
I want to send an e-mail about this issue to a customer support service or something like that... What should I do... Could you please help me?
Thanks.

Why didn't you just call the apple customer service. I would've done that the first day. Why do people insist on complaining about something they could easily fix with common sense and one phone call.
Not to mention they are bond to be out of things like that since the demand for 15-17" Pro's are so much higher than that of the 13".

I do not what tech. is lacking in iphone 4 that prevents it to be able to support turn by turn navi. I do not see any difference btw 4 and 4s and yet 4S can support turn by turn. very disappointed with apple and i will not purchase iphone5.

I do not know what tech. s lacking in iphone 4 that prevents it to be able to use turn by turn navi. I do not see any difference between 4 vs 4S and yet 4S is able to support it. I am very disappointed with apple as i was when 4S was released. I will not purchase iphone5 becuase i think its nowhere near what apple calls it "perfect". there are plenty of other phone around. Lumia 920 for example is a much better phone. Just disappointed with apple...

http://www.apple.com/ios/whats-new/
the fine print in the map section states that turn by turn is only available for 4S and up.

My disappointment with Apple's Service

Since Apple makes it very difficult to just voice a complaint to them, I'll just post it here.
I had an iPhone 3G and went to answer it quickly one day while it was plugged in and the short charging cable made it slip from my hands and hit the corner of my nightstand.
This happened right around when Apple started the screen replacement program. I brought it in and forked over the $199 to get the screen replaced. I asked if I could get the damaged piece back, or at least the LCD since it was in perfect condition (it was mine after all and I was buying a replacement). They said that I couldn't have it because they had to send it back to apple for research (read: putting it on new touch-glass and reselling). I was also notified that my water sensor was triggered on the bottom of my phone and I told them it had never been near water, and it worked fine. When I got my phone back, the metal was separated from the plastic backing slightly and I asked about it and the worker said that it can happen with the replacements like that. I really didn't care. My phone worked fine and it wasn't a big deal.
The problem: about 1 1/2 - 2 weeks later, my new display started losing pixels. I ended up losing about 6-10 rows all the way across the bottom of my screen. I brought it back in because obviously the screen they gave me was faulty (probably off of someone else's cracked screen phone), and they told me that they couldn't do anything to fix it because it looked like the metal was separated from the backing a bit, and the water sensor was triggered so my warranty was void. I understand my overall phone warranty being void because of the water sensor I suppose, but for my replacement screen which was obviously broken at no fault of my own to not be under warranty 2 weeks after buying it??
I'm very disappointed in the way apple handled this situation because I feel like I was robbed of a perfectly good LCD and $199.
Apple, if you are reading this, you need to do a better job of keeping record of what issues are wrong with a phone when you do a service such as a screen replacement so that people don't get screwed over if your replacement is faulty. Poor customer service. I've been stuck with a bad LCD screen for 8 months now because I don't want to pay to have your mistake fixed. I'll make sure to post this everywhere I can so that you can be sure to see this.

Thank you for the feedback link.
Yes there is a repair warranty, I don't remember if it was 30, 60, or 90 days, but either way I was in the window. That's basically what my complaint is. I paid for a service that should have been covered by their warranty and they voided it based off of damages both caused by the repair, and that were there before the repair.

I have a six months old iPhone 5s, it discharges the battery in 1/2 day without extensive use, 5 trips to the Genius Bar to no avail... Frustrated.. Ready to get rid of the phone, very disappointed in apple support!!

I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...

Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you?

Disappointment with Apple customer service's response to my iMac G5 issues

The following is a copy of the letter that I will be sending to Apple in regards to my recent dealings with customer service. What do you guys think I should do?
To whom it may concern:
Let me begin by saying that I have been a loyal and avid fan of the Mac since 1999. I have converted several of my PC friends to the Mac, and I would consider myself to be the quintessential Mac "geek" (posters, T-shirts, you name it). I have owned a Macintosh LC 575, Power Macintosh G3 (Blue & White) and Power Mac G4 Cube, in addition to my current machine, an iMac G5. However, my recent experiences with Apple customer support have left me thinking that maybe the Mac way is not the smooth, customer-first experience that I thought it was.
As I mentioned, I currently am using an iMac G5 (rev. A, 20" 1.8 GHz). Unfortunately, the iMac was a victim of the well-documented power supply issue (http://www.apple.com/support/imac/re...ensionprogram/) several months back. The power supply would heat up to such high temperatures that it eventually burned out, and I could not power on the machine. I brought it in to my local Apple Store (Oakbrook, IL), whereupon they wrote up a repair order, and I had my Mac back within 4 days, all without paying a penny. "Wow, excellent no-hassle service," I thought, and rightfully so.
Over the last couple of months, my iMac has further developed a couple of smaller, but still annoying and "not-very-Apple-like" issues. First, the fans have developed a consistent, cricket-like squeak - that is, you can hear the fans turning, sort of like an old wheel that needs oil. In my quiet office, it is VERY obvious, and is especially distressing when I'm trying to do audio and MIDI work. The second issue is that the slot-loading Superdrive has gotten to the point where discs that are being ejected often fly out of the slot and do not stop, falling onto the top of my desk, or occasionally clear off the desk onto the floor.
A few days ago, I decided that I had had enough with both issues, and decided to initiate a chat with a support agent on Apple's iMac support web page. After explaining the issues to the agent, I was transferred to a "specialist," to whom I then had to re-explain the issues. Further irritating me was the fact that they provided me no solution other than to visit my local Apple Store, and they would further diagnose the system.
So tonight I headed over to the Apple Store Oakbrook with the iMac in tow (mind you, not the lightest thing to be carrying around, and a pain to have to disconnect peripherals etc.). I had made an appointment prior to showing up...in fact, Apple's new Concierge system seemed very elegant and user-friendly, and I was able to make a 7:20pm appointment at around 2:30pm. I made it to the Apple Store at about 6:50pm, and saw my name listed on the Genius Bar screens as being 2nd in line. There was a man with a 15" PowerBook that was being helped by the Genius behind the bar, so I sat and waited patiently. About 40 minutes into my wait, a woman with an iPod mini walked up to the bar, seemingly waiting for assistance. Within two minutes, another Apple employee approached her, briefly looked at me and asked if I was waiting for help. When I said I needed assistance with my iMac, he told me that I would have to wait for the next Genius, turned to the woman with the iPod mini and proceeded to diagnose her problem.
Further irritated, I waited another 10 minutes or so, at which point the same employee turned his attention to me. I explained the fan and Superdrive issues to him, and he took the iMac to the back room for another employee to take a look at it. About 10 minutes later, he came back out with the iMac and said something to me that just floored me. He told me that his colleague that looked at it could not find anything inherently wrong with the fans, and that "since it's not a Pro desktop, there are bound to be squeaks in the fan system" (almost verbatim what he said). He said that they cleaned the fans, and tightened the eject mechanism in the Superdrive, and that if I continue to have issues with it to bring it back in and they will further diagnose it.
The message I have taken from this experience is two-fold. First, Apple has officially gone from being a computer company to a consumer electronics company. The fact that I literally was skipped over after waiting 40 minutes and pushed aside for an iPod user who had waited TWO minutes and was not in the Genius Bar queue shows that Apple's priorities have shifted. Secondly, Apple does not truly back the quality and craftsmanship on which they pride themselves. Just because I do not own a "Pro desktop," that should not mean that a squeaky fan system is an acceptable situation. I bought an $1,800 computer that was advertised as "whisper-quiet" and I should not have to pay $3,000+ just to be reassured that I will be taken care of. I expect excuses and glancing over of issues by companies like Dell that make cheap bare-bones systems. I do not expect that from Apple - if Apple is going to hold themselves to a higher standard, they should back up that talk with true customer-first service.
So I am now sitting in front of my rickety-sounding iMac, wondering what my next step should be. I appreciate you taking the time to read this, and I would further appreciate a follow-up and resolution to this situation.
Thoughts?

Send it. I feel for you, but the most sympathy you'll get is from fellow users on this board. These forums were one of the best ideas by Apple. Whoever thought it up is probably getting 1% of iPod sales as commission. Besides users helping users so Apple doesn't have to handle nearly as much tech support directly, this board is also a place for people to vent so Apple doesn't have to address your concerns. I'm not saying these boards are a bad thing ... they are very helpful, but you have better odds at winning the lottery grand prize than you do to get a reply back from Apple from a letter like this.

Case flaw - Very Disappointed by Apple Technicians at Apple Retail Store

IIn the last month I have purchased approximately $12,000 worth of Apple computers all with AppleCare.
Among them is an Apple MacBook Pro 15" Glossy (S/N: RM8193*** <Edited by Moderator>), which is the subject of this posting. When it arrived I felt that the bottom half its case was mildly flawed. To be precise:
i) The left speaker grill is slightly bubbled;
ii) There is a more than acceptable gap between the keyboard bezel just left of the left speaker grill and the bottom case;
iii) All visible case screws (4 on the left, 4 on the right, 2 on the back, and 4 on the bottom) are counter-screwed rather than flush. In addition, the screw heads look slightly indented, in my opinion due to a bad screwdriver.
This MacBook Pro was ordered on May 11, 2008 and was delivered on May 15, 2008. I reported the flaws and my concerns to AppleCare via telephone on May 19, 2008. The support representative apologized for my inconvenience and told me that he could set up an appointment for me to go to the store to see an Apple Genius. I told him I was unable to go immediately but perhaps next week. He further, advised me that I have AppleCare until May 2011 and that I could logon to the Apple website to setup an appointment.
Anyhow, yesterday (June 15, 2008) I went to the Apple retail store at Alderwood Mall in Lynnwood (WA) and spoke to a technician, Jared, who told me that since I bought a refurbished MAcBook Pro (directly from Apple, might I add) there are going to be some flaws. Now if I had known about this in the very beginning, I probably would have spent another few hundred dollars to buy a brand new computer or might have insisted on exchanging back on May 19, when I discovered the flaws.
Hearing Jared made me a bit upset and I asked to see his supervisor. Lead Technician, Steven, came out inspected my MacBook Pro and told me that he believes that in his opinion everything looks within tolerance; though he agreed that the screws are slightly sunk-in (over-tightened). However, he declined to fix it stating that this is not a functional problem and more so an aesthetic issue. In my opinion, Apple products have a lot to do with aesthetics. If I wanted a functional notebook with low quality control I would have purchased Dells.
For my (your customer’s) satisfaction, I need you guys to replace the bottom case, the keyboard bezel and all case screws.
Hope to hear from you folks soon. It is a clear issue of Quality Control & Customer Relations.
Thank you!
Message was edited by: Omer (WA)

Hi Omer;
You are NOT talk to Apple here. You are talking to other users just like yourself. So there is absolutely nothing we can do for you. I would suggest you call Applecare and ask to speak to Customer Support. They might be able to help you with your problem.
Allan

Very disappointed in apple....

iphone 5... less than 18 months old...
battery is starting to fail.....
now at 80 dollars to replace a battery...
my BB and Galaxy s3 are older..without these issues...

when compared to how much the typical person pays for a subsidized iphone.
Just FYI, you pay hundreds of dollars for such a phone. The final cost is just disguised in the monthly contract price. So the cost of replacing a battery in an iPhone is a small fraction of the total cost of the phone.
As to the battery, even battery engineers can't tell you when any given battery will fail. Battery technology in that regard has not changed at all over the last several years; failure time is for a specific battery is unpredictable. . Some batteries will last years, and some fail very quickly. We've had the batteries in iPads and iPods last years, while we've had the batteries in Android and Blackberry devices fail within months, so it's not something that is an issue solely limited to Apple products. I understand the frustration, but any battery-powered device may have the battery fail at a time that the user will consider to be premature. With millions of iPhones out in use, some are going to have premature battery failure; that's simple statistics. If you read the Android or BB forums, you'll see similar complaints.
It's up to you how you wish to proceed. If you think some other device will serve you better, you can probably get a good price for your iPhone on the used market.
Regards.

Very disappointed with Apple....

I purchased a 20" iMac upon release, had the mid plain replaced five months ago. A week ago the computer wouldn't turn on. No problem, they sent me a new power supply. After installing and turning the computer on, I was treated to a flashing question mark and folder. I attempted to use disk utility and disk warrior but they would not mount. I re installed the OS and noticed no option to archive and all the hard disk space was free. Sure enough, after install everything was gone. Hundreds of hours of work, pictures, music, documents, programs, all of it gone.
I called Apple, talked to the tech person then talked to a product specialist and explained I was no longer comfortable using this computer after two repairs and now worse case scenario, a total wipe of everything, and would like a replacement computer. He said no, since it works fine now and it doesn't fall within the criteria for replacement. I attempted to offer paying money and share the cost of a new computer. I was told if I wanted another computer I's have to pay full price.
This is my first experience with a Mac and I am a little more than disappointed. I just bought a OWC external hard drive and a copy of data rescue. 80% of everything is gone. I now know I should have had an external but never needed one in the 10 years of owning a PC and certainly didn't think of buying one for the Mac. Lesson learned.
Do you think I am being unreasonable asking for a replacement? If not, should I call back and speak to someone else? Any other thoughts?

Christopher:
It's a simple matter of seeing what their return/price matching policy is. Maybe they'll do something, or you may consider their restocking fee (if any) to be acceptable for the upgrade.
I too purchased a new iMac (though I got a display model from a retailer at what then seemed like a good price. Because of the good deal, I pounced, because I had seen nothing on the Mac rumour sites that indicated a new iMac coming out.
Sure enough, here it is. In my case, day 13 of the 15 day return policy (and 30 day price matching). I spoke to the retailer, fully prepared to return my iMac tomorrow for a full refund and buy a new one direct from Apple, but he gave a substantial reduction on the already reduced price.
I'm quite happy. The new features would be nice, but I determined that for me, they're not quite necessary. The refund on my CC is nice enough, thank you.
No computer retailer or electronics manufacturer announces updates like this, as it would completely halt purchases of the current line. It's SOP. However, I would doubt the Apple Store knew absolutely nothing about it, if it was a corporate APPLE store.
Should you be upset? I don't think so. Frustrated, maybe, but it's much like choosing which line to pick at the supermarket checkout - the other one always moves faster.

Very disappointed by apple for the first time...

For the first time I feel realy realy dissapointed by Apple...
My MacBook Pro has 1 year and 1 month, so the warranty is over, suprisely som days ago start to fail the ethernet conection, I took it to authorized repair center and the result was, motherboard fail but because is out of warranty, have to pay $1,000 dlls plus manwork!!!!!!!!!!!!
How is possible that for 1 month after warranty and in on a very expensive Laptop have to pay again more tha $1,000 dlls, today the value of the equipment isnt more than $1200-1400 dlls!!!!!!!!!!!!!!!!!!!
I called customer support and the just tell me that I have to pay that or leave without ethernet the 1 year use MacBook pro!!!!!! I didnt receive even a discount!!!!!!!!!!!!
Isnt fair on a excellent company that always take a lot of care of his users!!!!!!!! I will think twice befero buy another mac equipment because is very sensitive and expensive.........

AppleCare can be added within 1 year of purchase. I did, and at 18 months my HD needs replaced. The biggest problem for me was that the store was very busy and needed 2 days to work through the backlog of existing repairs.

Can't sync outlook data to mac apps, very disappointed in apple!!

This is just another issue that lion seems to have brought on. Don't even get me started with photostream being a POS and the cloud a clunky mess... this might get a little long winded so i appologize.
so here is my question/problem, as a PC user moving over to a mac, i have been running outlook as my email, calander and contacts for a while now on snow leapord (which in my opinion is a superior OS than lion). Now that this really super fun thing called the icloud came along and the new 4s, i thought this would be a great opportunity to upgrade so i can keep my email, calander and contacts up to date on the fly since i'm all over the place with work and often forget to sync my phone each evening and might miss a meeting the next morning since it never got from my computer to my phone's calander. So at the apple store when i purchased the new 4s they said to upgrade to lion so i could use the cloud. So i wasted my money and upgraded so i could use the cloud (now my mac is slower).
Now, i told the genious at apple to sync my contacts, email, calendar with the cloud. 1 hour later my outlook was deleted, i had no emails and my contacts were not merged. Then finally they said, well you can't get your email to sync, we can't get your calendar to sync and your contacts wont sync. They then told me i had to move all my data out of outlook into ical, address book and mail to use the icloud. So i said move it. Mail will not accept the library file from outlook to move all my email data over, so that's a BIG FAIL. Since i can't move the outlook library file over, also i can't move my calendar over, so that again is a BIG FAIL. Then i said move my contacts over since i have several hundred, and they couldn't do that either, another BIG FAIL.
But, what really ****** me off is they kept blaming it on microsoft! my argument is that THEY sold it to me, it is distributed by Apple and has Apple on it and it says OUTLOOK FOR MAC!!! I said they sure did sync manually on snow leapord!
So i wanted them to put snow leapord back on, and give me my money back since the whole reason i upgraded to lion was to use the cloud and that's a fail. They wouldn't!
How in the world do i get my outlook data to sync with my iphone 4s? I find the three seperate apps (ical, address book and mail) to be cumbersome and i enjoy doing all my work from one program! Honestly, the ical works OK and the mail is OK, but address book just plain *****! I have contacts that are on my phone that are not in outlook and i have contacts in outlook that are not on my phone. Try having a client call you in the office as you are walking out and you tell them that you will call them right back, put the contact into your macbook, sync, walk out and get on the road to call only to find out that the contact never sync to your phone!!

alexfromhigh point wrote:
If apple puts their name on the product, they should stand behind it and make sure if they are putting it on their proprietary machines then it functions correctly and works with their other products as advertised.
I read enough on icloud that was published at the time to make an educated decision.
I know when i purchased my pc it came with a CD to install whatever edition of windows was originally installed on it so i could always reload. And that was only what i suggested to the apple genius when even he suggested that it was wrong that i was sold the products and none of the reasons i purchased the products work!!
Now, with that said, i still like my macbook. I still like my iphone. I just need apple to step up and stand behind their stuff! Just write a patch to fix this data transfer issue. If it's a microsoft problem, work with them to get a fix.
In my opinion, the iphone is the #1 smartphone out there and as of now, outlook is the #1 email/calander/contact software out there. They should sync.
That may be true, but not with iCloud (Outlook 2011 is neither recommended or supported), Use Outlook with Exchange, then your iPhone Outlook combination will work as you expect it to.

VERY VERY DISAPPOINTED IN APPLE

Simultaneous release in 21 countries??? What a bunch of idiots at Apple and AT&T!! It's not rocket science to know that when you're gonna pound the system with 1 million times the normal volume, you gotta PREPARE FOR IT!! What did they do, slap together a couple extra servers the night before New Zealand opened and figured that would be good??
FRIDAY WAS THE WORST BUYING EXPERIENCE I HAVE EVER HAD. THANKS SO MUCH

burnspammers wrote:
Simultaneous release in 21 countries??? What a bunch of idiots at Apple and AT&T!! It's not rocket science to know that when you're gonna pound the system with 1 million times the normal volume, you gotta PREPARE FOR IT!! What did they do, slap together a couple extra servers the night before New Zealand opened and figured that would be good??
FRIDAY WAS THE WORST BUYING EXPERIENCE I HAVE EVER HAD. THANKS SO MUCH
How is Apple's activation system the fault of AT&T? AT&T's system worked flawlessly. I bet they tied every single customer into a 2 year contract without blinking in eye.
I expected Apple to be more prepared.
Don't worry, you're probably young. There are many years of bad experiences in buying stuff ahead.

Dual boot - (Lion and SL) Wifi in SL none in Lion - very disappointed in Apple

I installed a SSD drive in my 15.4 mid-2009 Macbook Pro to be able to daul boot into either Lion or Snow Leopard. I did this because the first time I tried to upgrade to Lion I had no WiFi hardware but after going to Apple we figured it may have been something during the update so we rolled back to SL. I also found out that my optical drive died at the same time - kinda wierd. So I put the SSD in where the optical drive had been and installed Lion 10.7.2. Booted up and no WiFi Hardware installed again. So I booted back up into SL and no problems at all with WiFi. So I took my laptop into the Apple store expecting the usaul Apple care where they would take care of this problem even though I was out of warranty. Showed the genuis guy the problem.
Well they ended up charging me to put in a new WiFi card and told me I was getting a bonus because they replaced the screen - even though when I dropped it off the only problem with the screen was a dent on the outside. So they sent me off charging me $68 for the new card and losing future business from way more than the $68 they got from me. As an IT manager I'm responsible for 15 macs - that will now all be on SL for a long time. I will also be much slower to update the 10 iPhones to the latest versions.
Thank you apple for sending me away as an unhappy customer - not liking the new apple. The old Apple would have just taken care of this issue without a question.

Many apps are "self-contained" and so can run from any partition. So you could just move the apps to one location so that you can run and update them from either. (As long as the apps did NOT have to be "installed".)
So you partitioned your one internal hard drive? You could also install OSX to an external hard drive. Then turn of that hard drive when not booted to it.
Is there some old apps you need, which is why you must still use SL? If so, SL that is what I would put on the external hard drive. Since it is apps you wouldn't be able to update anyway, putting SL on the external drive just for the things that can't run in Lion makes sense, since you can turn it off when not needed. Otherwise, if you're holding on to SL "just in case", then eventually I suggest to take the leap and move completely over to Lion when you're ready, which obviously removes the need to dual boot.
(I realize you have a Macbook Pro, so an external HD is not ideal. But there are many physically small HDs that aren't too inconvinient, especially if you get a Firewire bus powered drive. And you have a 17" MBP so I'm assuming size and weight aren't an absolute, top-most, high-ranking priority. )

Very disappointed in Verizon's service after being a customer for over 8 years

I bought 2 LG chocolates on the family plan.
From the start the touch feature has been less than satisfactory, when you scroll it scrolls so fast you often can't get to where you want to be.
Recently the touch screen has completely broken down and you can't text, retrieve calls, find a contact using the touch screen because it freezes. This was the case on both phones within the same time frame
I took the phones back to verizon yesterday and told them the problem. They acknowledged that this was a defect with the phones. They told me they would apply a software upgrade which would take abou 20 minutes anth that would fix the problem
I left the store for 20 minutes and when I returned they told me that the upgrade did not work. They said I had insuranceon the one phone but not the other and that they would replace the one but that I needed to upgrade the other.
I argued the point that this was a defect and it should be replaced/fixed as a defect. They told me that when you buy a car, and the warantee expires, you have to pay for repairs.
I said that when a car has a defect, they recall the car and fix it for free. They then countered with the fact that I shuold remove my internet package to reduce payments.. even though I told them I needed to access e-mails.
They then tried to sell me a home phone, which I had not come in to buy, but they refused to address the real issue which was that I had to replace the faulty phone that had a KNOWN DEFECT!!
I am so disillusioned by verizon wireless that when my contract is up I am seriously considering one of the other carriers that provide unlimited calling/texting for much less
To her credit, one of the techs who was helping me did get my connection fee waived because she saw how upset I was, but the other one was completely unheplful.
And one of the other engineers told me I had bought an piece ofold technology garbage .
Yet they were still not willing to help me by replacing the piece of garbage.

Phones sold by Verizon have a one year manufacturer's warranty, and the tech was right, after that time period, unless you have paid for the extended warranty, you are responible for repacing a defective unit. You can look for another carrier, but these warranties are provided in partnership with the companies that actually make the phones. That means that the policies are basically the same across all carriers, because ultimately, it goes back to the same handful of companies that are making the devices.
In general, if you want tech support, don't go to a store. Store employees are trained and employed to sell, sell, sell. That is how they make their commissions, and how their managers earn their paychecks. If you call in and speak directly to tech support, you'll get people who are paid and trained to help you, and who won't have a vested interest in pressuring you to buy additional products.

I am VERY disappointed with apple chat!

The chat intro says they will be with me in about 2 minutes, well I've waited over 22 minutes, with now response!!!!!
Anyway; I can't receive my e-mail on my iPhone. I CAN send e-mail but cannot receive/pick up
I had e-mail issues with my pc and after the TWC chat fixed that , then my iphone would not pick up my mail. They gave me settings and said I should have iphone help me configure those settings for success

That's an estimate, not a guarantee.
You can always get support via email or by phone. Try one of those.
For your mail issue, try delting the account and readding it.
If your email provider gave you the settings, they should also have told you where to input them.
Try this article: iOS: Adding an email account - Support - Apple

I am very disappointed in Apple, lousy service!

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