I asked a question - it is in the my contribution part of the support forum but when I click on the URL in the e-mail I get a "Something is wrong" screen???

My first question is not on the "show all" page so no one can reply to it. I hope this one does better.

This question? [https://support.mozilla.com/en-US/questions/828244 When I download a jpg picture to Photoshop Elements Editor the file is stored in Documents & Settings/My Name/Local Settings/Temp but I cannot find this location on my computer.] Since it was posted many hours ago, it's probably a few pages back by now.

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I deleted firefox because of malware; I want to reload it, windows or explorer blocks it before begins; I tried the forum, but when I click on a link I get spammed: I am using Trend Micro Titatanium, but it doesn't seem to be working, can you help me?

I deleted firefox because of malware;I want to reload it but windows or explorer blocks it. I tried the forum but when I click on a link I get spammed. Can you help?

You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

TS3297 Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?!(for 1st time purchase)

Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

Dear apple management, I have purchased I pad mini e few days ago. I need help as follows: (1) Camera: i did take a few photos but something has gone wrong. As i press the camera icon, I get a blank dark black screen. What do you think has gone wrong ?

Dear apple management, apple support communities
I have purchased I pad mini e few days ago. I need help as follows:
(1) Camera: i did take a few photos but something has gone wrong. As i press the camera icon, I get a blank dark black screen. What do you think has gone wrong ? HELP URGENTLY REQUIRED.
(2) How do i sync my pc with I pad mini?
(3)i can read on i pad mini file made in microsoft excel but all numbers are very different from the original document. What is the solutuon?
Dr Uma S Nayak
<Personal Information Edited by Host>

You are talking to fellow users on these forums, not iTunes Support or Apple - I've asked the hosts to remove your phone number from your post.
For the Camera app, try closing it via the taskbar and see if it works when you re-open the app : from the home screen (i.e. not with the Camera app 'open' on-screen) double-click the home button to bring up the taskbar at the bottom of the iPad's screen, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Camera app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't fix it then try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
In terms of syncing, you will need iTunes on your computer - if you haven't already downloaded it then you can do so from here : http://www.apple.com/itunes/download/
You can conncet the iPad to your computer and select it on the left-hand sidebar of your computer's iTunes (you can enable the sidebar on iTunes 11 on a PC via control-S), and use the tabs on the right-hand side of the iTunes screen to sycn your content to the iPad.
Syncing music : http://support.apple.com/kb/HT1351
Syncing apps : http://support.apple.com/kb/PH12315
If you haven't yet synced your iPad to your computer you may also find this page useful : https://discussions.apple.com/docs/DOC-3141
For the excel file, what app are you viewing/editing it in ? If the values are different then it may be that the app that you are using doesn't support all the formulas that are being used in the spreadsheet. Apps that 'support' excel documents include Apple's Numbers app, and from third-parties apps such as Documents To Go ('premium' version) and QuickOffice Pro HD.

Ive forgotton my answers to the security questions, but when i click send email to reset, I get no emails trough?

I cant remember the answers to my security questions but when i click send email to remind, I get no email.. help?:(

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89839)

Why is it that when I go to the search screen to find a particular message in a conversation it comes up with the message but when I click on it it takes me to the conversation where the most recent message was sent and not the message I wanted

Why is it that when I go to the search screen and type in a particular message I want to view, my iPhone finds it but when I click on it it only takes me to the conversation at the most recently thing texted and not the particular message I clicked on?

Never occurred to me you can search messages that way, thanks.
Another way to do it is to scroll from the most recent message to the top of the screen and tap load more messages, repeatedly till you reach the one you want.
I like your method better, but with both methods it refreshes to the most recent message.

I can log into yahoo but when I click mail I get a message saying that firefox can't find my address and asking me to check the spelling. Even plugging in the right address doesn't work though my wife can log into her email just fine.

Ever since removing and updating Adobe Flash Player I suddenly cannot get my Yahoo email page to come up with Mozilla 4.0 or 3.6. I can log into yahoo but when I click on Mail from the welcome page I get an error message saying that it cannot find the email address and asking me to check the spelling. I have tried removing and redownloading 4.0 and 3.6. Same problem. With other browsers--Opera, Chrome, and Safari--I don't have this problem. Please help me solve this problem as Mozilla is my default browser.

Its known issue, see;
* https://bugzilla.mozilla.org/show_bug.cgi?id=713014
please open a bugzilla account and add your email in cc list if you want to follow the bug?
Someone having the problem, but when he upgrade Java runtime, his poblem was fixed, make sure your JRE has been up to date?
Also maybe this bug is fixed in nightly?
* firefox.com/beta

After clicking "yes" to the question "do you want to update itunes now", i waited 2 hours and 15 minutes and it was still "loading". i turned computer off thinking something was wrong. now itunes won't open at all. do i need to download itunes again?

after clicking "yes" to the question "do you want to update itunes now", i waited 2 hours and 15 minutes and it was still "loading". i turned computer off thinking something was wrong. now itunes won't open at all. do i need to download itunes again?

Did you actually download the installer from Apple or did you use Software Update. You can download the installer http://www.apple.com/itunes/download/
Maybe I'm old fashioned but I would consider repairing permissions first using Disk Utility because something caused this to go wrong the first time. And of course make a backup of your whole library first. It shouldn't happen but some have complained about their libraries being wiped out by iTunes updates. Better safe...

I can no longer see my pictures.....the screen is white boxes but when I click on the box an exclamation point pops up. Please Help!!!!

I can no longer see my pictures.....the screen is white boxes but when I click on the box an exclamation point pops up. Please Help!!!!

The exclamation point occurs when iPhoto breaks/loses the file path to the original file. So try the following: make a temporary, duplicate copy of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot AND
the option to rebuild the small thumbnails.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

When I try to open the Iphoto it keeps on asking for the software update but when I click on the software update tab, it says that all updates are up to date. I still cant open the Iphoto, what should I do?

When I try to open the iphoto it keeps on asking for the software update, but when I click on the software update it says that all the software in the computer are up to date. I still cant open the iphoto, what should I do?

How old is your Mac? If it's very recent you need to update via the App Store
If you purchased at the App Store you need to update via the App Store
Otherwise you update via Softare Update
If you have moved iPhoto from the default location (i.e. into a Folder) then the updater won't find it. Move it back.
If you have renamed iPhoto, the updater won't find it. Change it back.
Regards
TD

HT201209 I have a credit in itunes account, but when I click on "redeem" it asks me for a gift cared or download code. what are the steps to access the credit I have so I can purchase more music?

I have a credit in my itunes account, but when I click on "redeem" it asks me to enter a gift card or download code. what are the steps to go in and be able to redeem the credit I have? If I go to an album that I want to use my credit on, the only choice I am seeing is to use the credit card on file. Help!

It says   at the top      under Redeem after I touched that:
          $14.73
Account: [email protected]   (my account name)
Enter your Gift Card or Download Coad

HT1386 I just got an iphone 4 and when I go to sync it, it appears in the left hand column but when I click on it there is just a blank screen with the apply logo and a tiny lock.

I just got an iphone 4 and when I go to sync it, it appears in the left hand column but when I click on it there is just a blank screen with the apply logo and a tiny lock.

OK, I think I fixed it.
After trying to restore with an old backup from the phone (it estimated it would take 4 hours) I cancelled and went through the setup menus again, but set it up as a new phone. It then appeared in iTunes and I restored it from the computer, not the phone. It appears to be working, it's syncing my old apps right now.
Summary:
1. Reset settings on phone (hopefully you backed up fairly recently)
2. Set up as NEW iPhone in setup menu on phone
3. Restore from iTunes on computer when it recognizes the phone
4. Cross fingers

When I open the settings and messages of the iPhone 4s I get stuck in a white screen, what should I do? the keyboard to open there is minute, I can not open the settings in any way.

when I open the settings and messages of the iPhone 4s I get stuck in a white screen, what should I do? the keyboard to open there is minute, I can not open the settings in any way.

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray BEFORE doing the reset.

I want to add Narration to my movies. I've watched the Elements Guided Help for Narration. But when I click the RECORD Tab, I get an error message. "Your current audio hardware selection does not have any inout channels." My question, therefore: Do I need

I want to add Narration to my movies. I've watched the Elements Guided Help for Narration, and closely followed their procedure. But when I click the RECORD tab, I get an error message. "Your current audio hardware selection dos not have any input channels." My question, therefore: Do I need to buy an external microphone? I have an HP Pavilion Laptop, running WIndows 8.1. I thought I had a built-in microphone. But ,maybe not. Please help. Also, WHAT KIND of microphone - exactly - should I buy? Thanks for your help.
Mike Moore
Corvallis, Oregon

mikem
Go to Edit Menu/Preferences/Audio Hardware and ASIO tab and click on it.
Under the Input tab, make sure that you have your microphone selected.
Please let us know the outcome.
Thank you.
ATR

Update notification shows there are updates but when I click on the update option it shows a blank screen

The update option on the app store shows a notification that I have 'n' numbers of updates but when I click on the update option it only shows a blank screen. Even after updating the apps individually from the purchased option, the update option still shows a blank screen instead of "All you applications are up to date". Please help.

Many people are having this problem for the last couple of days. According to Fly150in another discussion, this will work.
If you want to update the Apps while waiting for Apple to fix Updates:
1. Go to App Store
2. Select Purchased
3. Select All
4. Scroll down to find the Apps showing update
5. Select update on the Apps
This should update the Apps and get rid of the update count in App Store.

I asked a question - it is in the my contribution part of the support forum but when I click on the URL in the e-mail I get a "Something is wrong" screen???

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