Ive forgotton my answers to the security questions, but when i click send email to reset, I get no emails trough?
I cant remember the answers to my security questions but when i click send email to remind, I get no email.. help?:(
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89839)
Similar Messages
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I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?
Can't you try the email option instead?
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i forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96813) -
I forgot the answers to the security questions. When I get the screen to answer them, the email address listed to send the email procedure is wrong. How do i change this email address?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I am trying to reset my answers to my security questions but it is not sending me the email to do so.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97991) -
I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
I don't remember the answer to the security question, but after i have asked apple to send the verification mail; there is still no email from Apple. What should I do?
You've checked the spam folder on your rescue email account and tried clicking the reset link again to re-request it ? You could also contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
I do not remember my answers to the security questions and when I go in to manage my account the questions come up. There is no place for me to retrieve the answers to get in. What do I do.
That's because you never registered a rescue email address. The only way to resolve this now is to contact iTunes Support. They are the only ones that can help.
http://www.apple.com/emea/support/itunes/contact.html -
i forgot the apple id and email password also the answer to the security question but i have the Serial, part number and imei
Apple ID security issues -
Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.
1. Go to www.apple.com/support
2. Choose Contact Support and click Contact Us
3. Choose Other Apple ID Topics and choose the appropriate topic for your issue
4. Follow the onscreen instructions -
HT1918 what can i do if i have forgotton my answers to the security questions?
recently got a new iphone due to some internal speaker issues with my old one... After getting it all setup and transfering my songs etc... over... when i go into the Apple Store or Itunes it asks me to answer some security questions to verify myself...Its been awhile since ive had to do so...hence i cannot remember the answers i put.. Is there anyway i can go back threw and change my answers to the Security questions so i can start downloading apps and music etc... Any help would be greatly appreciated.
Wait a few hours and check the spam filter. If you haven't gotten the email after that time, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102569) -
How do I get the answers to the security questions if I don't know what they are?
1) Apple ID: All about Apple ID security questions
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
Im trying to reset my security codes but when i click send reset security info it doesn't send
Help!
Hey Winklestoo,
Thanks for the question. If you are having issues with the security questions associated with your Apple ID, follow these steps:
If you forgot the answers to your Apple ID security questions
http://support.apple.com/kb/HT6170
Reset your security questions
1. Go to My Apple ID (appleid.apple.com).
2. Select “Manage your Apple ID” and sign in.
3. Select “Password and Security” on the left side of the page.
4. If you have only one security question, you can change the question and answer now.
5. If you have more than one security question:
- Select “Send reset security info email to [your rescue email address].” If you don't see this link or don't have access to your rescue address, contact Apple Support as described in the next section.
- Your rescue address will receive a reset email from Apple. Follow its instructions to reset your security questions and set up new questions and answers. Didn't receive the email?
After resetting your security questions, consider turning on two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.
If you can't reset your security questions
Contact Apple Support in either of these circumstances:
- You don't see the link to send a reset email, which means you don't have a rescue address.
- You see the link to send a reset email, but you don't have access to email at the rescue address.
A temporary support PIN isn't usually required, but Apple may ask you to generate a PIN if your identity needs to be verified.
Thanks,
Matt M. -
im trying to find out whats my security answer but there sending to a different account that i dont know about but i want them to send it to my email account please help me get my security answers
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I can't get into my iTunes account! My username and password match, my telephone number and address matches, but I can't remember those security questions!! What can I do?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
(93393) -
I'm trying to reset my security questions because I don't remember them. But every time it says they have been sent to me. I never receive them and I know for sure I'm on the right email address. Help!
You can contact iTunes Support and have them reset them:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB
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