I bought a 1:1 training package for one year. I'm trying to sign up for multiple training at multiple stores. Is one limitation the fact that you can't book a second group or open training until you have finished the first one? Even if it's different stor

Hi Everyone:
My name is Mark. I'm new to the Mac World. I purchased a MacBook Pro with Retina Scan, as I'm going to make multi media self help books (I'm an author and psychotherapist). I have been getting a number of inconsistencies in answers to the same questions.
1 - Can I do a 1:1 by phone? When I bought my 1:1 the salesperson told me yes.
Now I find out the answer is no.
2 - I've started signing up for group, individual, and open training.
It seems that I cannot sign up for a second one until I have taken the first of any of these trainings.
So if I want to sign up for 3, 1:1's in 3 different stores, on 3 different days I can't (if I read the terms and conditions properly.) until I have my first 1:1, open, or group training.
I was told when I purchased my 1:1 that I could have as many trainings as I wanted to, and as much as I wanted. I could even spend a whole day going to different training at the same store on thew same day.
Have others found inconsistencies in what you are told by sales people and what the rules are?
Thank you for any help you can give me.
Mark Dworkin LCSW P.C.

1) The One-to-One program is in person in an Apple Store. I've never heard of any phone-based training. Perhaps the salesperson was confusing that with AppleCare which extends the phone support on your product.
2) Here is the relevant part from the official terms:
Members may have no more than one (1) Personal Training, one (1) Group Training and one (1) Open Training session reserved at any given time. After the completion of your session, you may schedule your next.
http://www.apple.com/retail/learn/one-to-one/terms.html
If the saleperson gave you incorrect information that makes the One-to-One service unusable, talk to the store manager and tell him or her what information you were given incorrectly, and ask about a refund of the cost of the program.
Regards.

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