I bought an iphone 5s from the apple store and paid full price for it. (tmobile) and its LOCKED. how can i unlock it?

this is outrageous. I bought a tmobile iphone from the store to use with my att (i didnt want a 2 year contract) and it ends up my sim cant be used. I paid 800 dollars for a phone i cant use? how am i supposed to fix this. please dont ask me to take it to a att store or apple store because i live nowhere near one. Also it even described the iphone 5s being unlocked.

Buying an off-contract phone does not guarantee that it will be an unlocked iPhone. You need to explicitly request it to be an unlocked iPhone when you purchase it.
As KiltedTim suggests, try returning it to the store where you purchased it in exchange for an unlocked iPhone. If that is not possible, you can try contactign T-Mobile to see what their policy for unlocking iPhones is, they may do that for you (but they may charge a fee too).

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HT4623 I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile netwo

I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile network?

As Ethmoid says, it is still a CDMA phone as I told you earlier, and it will not work with t-mobile. Even if Sprint unlocked the phone, it would only unlock the GSM side for international use. They will not unlock the GSM side for domestic use in the US.

I bought an iphone 4s from the apple store in HK, the model of the phone is A1387. Would it work if I use a sim-card using CDMA EV-DO Rev. A technique?

I bought an iphone 4s from the apple store in HK, the model of the phone is A1387. Would it work if I use a sim-card using CDMA EV-DO Rev. A technique?

Based on this issue, I have contacted Rogers. The procedure was very time consuming as I spent over 4 hours on the phone with multiple service reps, supervisors, and managers. This has cost me over $40 in long distance charges just for this phone call. In addition, they made me aware that I was sold an iPhone 4s that was locked to Rogers. Rogers charged me $57 for this unlock, and they said they could not waive this fee because it goes through apple. The typical procedure when apple sells locked phones, is that a replacement phone would be given to me free of charge by apple. I just do not understand why the service rep told me that the phone was unlocked, when actually the supervisor at Rogers confirmed that this device was originally locked to Rogers (traced from imei). I deserve compensation, and would like to hear a prompt response from apple with regards to this matter.

Dear sir i have i phone 4s model A-1387 EMC-2430 FCC ID;BCG-E2430A IC;579C-E2430A and its locked how can i unlock it even so i bought it of some body not knowing about it and i live now in Jordan

Dear sir
I have i phone 4s model A-1387 EMC-2430 FCC ID;BCG-E2430A IC;579C-E2430A and its locked how can i unlock it even so i bought it of some body not knowing about it and i live now in Jordan

If you mean that the iPhone has Activation Lock - that is, it's asking for the previous owner's Apple ID and password to activate the device - then you will need that information, or you'll need to get the previous owner to remove the device from his/her iCloud account:
http://support.apple.com/kb/PH2702
If you can't reach the previous owner or he/she is unwilling to cooperate, then the device is unusable by you. Return the iPhone for a refund if you can.
Regards.

HT4623 my daughter gave me her old iphone and its locked how can i unlock it without any minutes on it

i have a iphone that my daughter gave me and its locked how do i unlock it with no minutes on it

Ask her for the passcode If she does not have or remember it restore it as new phone. All data on it will be lost

I have a four month old Iphone 4, from the Apple store, And seems like every day something stops working on it. Today I can't hear the person thats calling, but they hear me fine. Anyone know how to fix this?

That is just the most recent problem. Other problems are the screen freezes all the time, and it won't scroll or do anything. Another is my keyboard lags as I type. another problem, is with some of my apps are constantly crashing. And It is not the apps itself per se, because my friends can be using the same app, and they are fine. Another would be emails not pushing. I will have some emails that show up, some will say I have new emails, but open to check and nothing there. Then other times i will have like 17 emails all show up at once, with some being sent days before. Another problem is my Wifi turns itself off all the time. Even when I am sitting less than 10 feet away from the router. And When I add new contacts, they are visible for a few days, then all the sudden they are nowhere to be found. Sometimes it will at least save the number in my contacts, and no name or other info. And other times it doesn't save anything. These are just a few of the many problems.
Because I got this phone shortly after the new IOS7 update, I thought since I had read about problems others were having after updating, may have been the reason I was having some initial problems. But they have only grown to more problems, and not getting better.
Has anyone else had these same problems? Do I just have a bad phone? If you have had any of these problems, were you able to get a fix and how? Any help would be greatly appreciated.
Thanks

I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

If i got my iPhone 4 from the Apple store (UK) will it be open on all networks or will i need a unlock code from Apple!

will an iphone 4 be open to all networks if purchased from the applestore (uk) or will i have to get a code from apple or my current provider !

If the Apple Store sells unlocked iphone then it will be unlocked.
If they don't, then it won't.
Ask them if they sell unlocked iphones. If they do, then buy one.

HT4623 i bought a iphone 4 from the apple store last week threw verizon and two days later my iphone fell off the counter do to viberating and the screen cracked is it going to be replaced at what cost

my iphone 4 was bought a week ago it was on vibrate on the counter and vibrated off the counter onto the concreat floor and the screen broke . will it be replaced for free

Out-of-Warranty Service If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 5
$229
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax.
When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above. This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.
Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details.

Is there a difference between buying the iPhone 5c from the apple store and T-Mobile.

Will I get better support if I buy it from T-Mobile or will the support be the same?

Same

I bought att-locked but contract-free iPhone 4 from the Apple Store in the mall

Over 9 months ago i bought att-locked but contract-free iPhone 4 from the Apple Store in the mall.
Now i live in Costa Rica so my question is can it be unlocked?

You CANNOT legitmately unlock the AT&T iphone at all.
AT&T does NOT unlocl any iphones at all.
They clearly state this on their website.
"iPhone cannot be unlocked, even if you are out of contract."
http://www.att.com/esupport/article.jsp?sid=KB82027&cv=820#fbid=bQwQp9j4ANP

My iPhone 4 from the Apple store. Now changing provider and it appears locked. Should it be?

I bought my iPhone 4 from an Apple store a couple of years ago and understood it to be unlocked. Now I am changing provider and it appears to be locked. I have tried the new SIM card with other phones and it is okay. Originally I was with Vodafone and have recently moved to GiffGaff as I reached the end of my contract. The iPhone won't start up instead it says "Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier's store to receive a replacement SIM card."Although my number has been ported across I place the old SIM back in the iPhone and it starts up. Can anyone offer any advice?

If you are in UK
Apple sell unlocked but they will also sell an iPhone with a contract
especially back in iPhone 4 days
If you purchased fron an Apple Retail store ( Apple owned) and paid
full price it should be unlocked as your Apple receipt should show
If not , it is locked but (if in UK ) Vodafone do offer unlocking .
Do a deep search of their site and you will find guidance not easy to find

Yesterday i bought this application from the apple store and i was totally chocked when it happened to be in russian. I cant understand it or use it. So my question is, can i turn it back and get a refund ? Or there's no such thing ?

Yesterday i bought a microsoft office app for my ipad 3 from the apple store and it happened to be in russian. Im unable to understand it or work on it, so my question is can i turn it back or get a refund ? Or there's no such thing ?

Get a refund
http://www.labnol.org/software/itunes-app-store-refunds/13838/

I recently bought logic pro x from the app store and now i want to update to 10.0.4 and its saying it wasnt purchased here!!! sort it out apple very annoying!!

I recently bought logic pro x from the app store and now i want to update to 10.0.4 and its saying it wasnt purchased here???!!! sort it out apple very annoying!!

Although there will be many here that will sympathise with your situation, this is a user to user forum. Apple don't come here. The store (if you go to apple.com) now do real time chats. Failing that you'd need to call them to sort your issue out.
Hope this helps

Hello , I want to buy iPhone 5s from UAE Apple stor and I leave in Saudi Arabia, but I'm wondering about Lte work or not, what's the model in UAE

Hello , I want to buy iPhone 5s from UAE Apple stor and I leave in Saudi Arabia, but I'm wondering about Lte work or not, what's the model in UAE
Thanks & awaiting ur feedback

Check this link.
https://www.apple.com/iphone/LTE/

I apologize for my English. I live in Brazil. In December 2013 I bought an iPhone 5S in the Apple store 5 Ave. When you come to Brazil, I upgraded to iOS 7.1, since then my phone never worked right.

I apologize for my English. I live in Brazil. In December 2013 I bought an iPhone 5S in the Apple store 5 Ave. When you come to Brazil, I upgraded to iOS 7.1, since then my phone never worked right.
How to not live in the U.S. and I can not change my Iphone in Brazil, I wonder how do I exchange it for a new one? I was very frustrated when I saw that it was defective.

Ok, thanks for taking my questions. I'm sorry I wasted the USD 700. As I said earlier, I am very frustrated. I appreciate the courtesy of replying in Portuguese

I bought an iphone 5s from the apple store and paid full price for it. (tmobile) and its LOCKED. how can i unlock it?

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