I bought my iphone from australia and i cant use it here in philippines

My husband bought a 2nd hand iphone from Australia for a present. but doesnt work here in philippines.
I try to connect to itunes but looks like is lock. we already call the telstra as what my husband say its working properly there,
but until now, dont have responce.. so what i need to do??

Get the phone unlocked from the carrier in Australia - they are the only ones who can do this and you will then be able to use the phone.
If it is the activation lock, then you may never be able to use this phone unless you get the details from the previous owner of the phone.

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