I can't bye movies or anything and plus I can't remember my security question please help I put £25 pound today and I cnt use it cos ov tht

Please help

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103970)

Similar Messages

HT201303 I can't remember my security questions, please help me!

I have been trying to remember my security questions and I keep getting them wrong. I obviously didn't register with a rescue e-mail. Could someone please tell me how to reset these??

Security Questions
https://discussions.apple.com/thread/5232504?tstart=0

HT5312 My rescue email address no longer exists and I can't remember my security questions. HELP

My rescue email address no longer exists and I can't remember my security questions. HELP

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102981)

TS3297 I can't remember my sercurity questions, please help

I can't remember my security questions :( and its not letting me make a purchase, please help

Security Questions
https://discussions.apple.com/thread/5232504?tstart=0

HT201363 I forget my security question and I can't reset my security question please help me as soon as u can.

Hi dear, I want to buy something in app store but i can't buy it because while i'm buy they ask me about security question, I forget the answer pls help me as soon as you can, and I want to reset my answer how can I do? And I don't know where can i click to reset?
Thanks Full,

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90323)

Dad cannot remeber his Apple ID password. I tried to help trying to reset it. He can't remember the security questions. Help!

He also cannot remember the answers to the security questions. I requested an email reset, and he got a message that he could not reset since it was from my computer not his.
He is so upset with himself. He is older, and is excited to "hand me down" this phone. We can't activate it until we "unlink" it to his Apple ID.
Thanks for any help.

I want to thank Allan Sampson and Dr Simie for helping me. I was finally able to reset my iphone 4s. FYI: When I was trying to sync my iphone with my car, I now realize I put a passcode on my iphone which I had never put one on it before. Anyway, I kept working on freeing up more disk space on my computer and to make a long story short, I was up past 2am working on this, but finally my iphone is restored and I have all my stuff. I now have a passcode which I am sure to not forget. Like I said, I've never had a passcode before, but I kind of like the security of it. So I think I'll go ahead and keep it.
So again, I'd like to thank you for steering me in the right direction.

I made my account 6 years ago and can't remember the security questions. I also haven't set a rescue email. It won't let me buy anything until I answer the questions. What do I do?

I can't remember the security questions I created 6 years ago and can't buy anything anymore. I don't have a rescue email either, so I'm stuck.

Click here and request assistance.
(75676)

Hi I just bought an iTunes to card to purchase music but it won't let me download anything because I can't remember my security question I'm trying to get my credit card info off

Hi I just bought an iTunes to card to purchase music but it won't let me download anything because I can't remember my security question I'm trying to get my credit card info off

If you can't get the answers emailed to you, phone Apple from a number listed in article HE57 and ask for the Account Security team.
(95160)

HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

Hi
I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
I have a new ipad and can not buy anything on the app store until i can resolve this.

On your computer or safari on your iOS device navigate to:
For Canada - https://appleid.apple.com/ca.
For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. Can someone help me?

So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. I am getting quite annoyed because apples hours arent the best fitted to my scedule since I have school and work, so I cant call and ask how to get fixed. Please help me all I want to do is buy some music...

Click here and fill out the form.
(90729)

HT2968 I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

Hi AlphaCentori,
If you are having issues accessing the Apple ID that was used to originally purchase those apps, you may find the following article helpful:
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden

Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?

Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?

No. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103501)

My itunes is driving me nuts I can't remember my security questions and my emergency email isn't working.

I have an emergency email and it says on my apple ID that it doens't exist. I need to change my security questions. Does anybody know how to actually reset the emergency email? I can't remember my security questions and it is becoming very frustrating. If you can help please comment.

If you don't have access to your rescue email address (you won't be able to change it,or add one, until you can answer 2 of your security questions) then see if the instructions on this user tip helps you reset the questions : https://discussions.apple.com/docs-DOC-4551

I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I want to buy music but i can't remember my security questions, It says to reset it but the link is not there to reset. It says to contact ap support but I've tried both ways to contact and it says it isn't working.

I want to buy music but i can't remember my security questions, It says to reset it but the link is not there to reset. It says to contact ap support but I've tried both ways to contact and it says it isn't working.

The reset link will only show if you have a rescue email address on your account (an alternate email address is different). If you don't have one (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
How are you trying to contact Support ? You should be able to do so via the following :
Contacting Apple about account security : Contact Apple for help with Apple ID account security
Or if your country isn't on that page then use this form : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

I can't bye movies or anything and plus I can't remember my security question please help I put £25 pound today and I cnt use it cos ov tht

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