I can't complete a purchase in a game, even i hv $100 in my app stroe..... why???
I cant complete a purchase in a game, even i hv $100 in my app stroe..... why???
What happens when you try to 'complete a purchase' ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?
Similar Messages
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I comment the app on itunes but I can not complete the purchase of the app ask you just how I can do better
So you want to use the app in a different account than you bought it with. If that is the case you need to contact the Mac App Store support. You will find the link for that in the Mac App Store by clicking Featured - Under Quick Links you will see the Support link. Follow that for help.
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i am trying to download OS X Lion from the app store and it says it can not complete my purchase becuase it needs at least 2GB of space and over 2GB on my computer...any ideas??
That requirement is referring to the need for 2gB of RAM, not hard drive space.
Stedman -
I can't complete a purchase for some gems for a game I am playing but I am 1000% sure I have loads of money on account
You can contact iTunes Support via email via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Can't make any purchase from the AppStore even if it is free ,
Hey There
Can't make any purchase from the AppStore even if it is free ,It always tells me error has occurred. This happens since I upgraded to Mavericks,, Could you please helpLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
I can't get a purchased movie to play, even though it seems to have downloaded properly
I can't get a purchased movie to play, even though it seems to have downloaded properly. Any help?
Hello, Gemma.
Thank you for visiting Apple Support Communities.
I would recommend trying the steps in the articles below. If none of the steps work please reply back with any errors received and which computer operating system you are using.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
iTunes for Windows XP: Troubleshooting video playback
http://support.apple.com/kb/TS1386
Cheers,
Jason H. -
I have posted this question in the "App Store" support community, but received no response. Therefore I would like to try here to see whether someone has any knowledge about this, the original question as follows:
I have repeatedly tried to download a game from App-Store, but always receive the prompt: "We could not complete your purchase. (This Game) doesn't support this computer's graphics hardware.
I have been in contact with the game studio's support, and they say: "This issue has already been fixed and works fine on all computers except yours (mine)". The cause allegedly related to Yosemite 10.10.--.
I've apparently been left to my own devices and decided to try this community.
"This Mac" is a late 2012 iMac 27, 3,2 GHz intel i5 that runs Yosemite 10.10.2. With 1 TB Hybrid HDD, NVIDIA GeForce GTX 680MX 2048 MB and 16 GB ram, which according to Game Studio's is well within specs.
Is there anyone out there who know a way around this or should I just face it and get on with the rest of my life?
Please?Halonk wrote:
"We could not complete your purchase. (This Game) doesn't support this computer's graphics hardware.
Is there anyone out there who know a way around this or should I just face it and get on with the rest of my life?
There is no way around.
Best. -
Been trying to buy an in app purchase all day... it either crashes after payment verification or I get a message saying contact Itunes support to complete this transaction... I've sent them an email but still waiting... this happen to anyone else... Thanks.
What happens when you try to 'complete a purchase' ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
Hi,
I know my Apple ID ( an email and pass code ) good, really
I forgot answers the security questions,which verify my identity,
So it is difficult to complete the purchase process for iTunes Store
On my PC-FUJI'S,I use Windows Vista home premium as Operating
System,so reset my secure questions and the answers of course,
If you please.
With my respect,
A signature,
Mahmoud Fouad El Deeb.Hello Mahmoud,
The steps in the articles below will guide you in setting up your rescue email address and resetting your security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you continue to have issues, please contact our Account Security Team as outlined in this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I updated my I D and now I can't download or purchase an updated game app
I can't update an app for my games since changing my I D and downloading the IOS 6 update. The info box pops up and says that I purchased the original game under an old ID ! Has anyone had this problem and what can I do to get back to my games? Also the rest of my Game apps are frozen!
When I downloaded the new iOS 6 while on holiday in Alberta. Why there you say. My Husband is hunting. Anyway as soon as I updated I immediately had problems. The ID that came was one used when I first bought the iPad before it was changed to my personal ID. Which I have been using for month with no problem. Then with the upgrade it was like it did not exist, So I re-entered my original ID and password. I then tried to purchase a game that I had previously downloaded I like it so wanted to purchase it. Entered my password and was informed that this app was on another iPad and I had to download it again. What bothers me I have downloaded a few games will I have this problem with all of them. And when it comes to updates on games I already have will I not be able to do those updates. Not only that but games I already play have been in frozen mode. I am so upset I was planning on using my iPad while my husband was hunting. There have been a few times I have wanted to throw this thing in the campfire. So any help would be gratefully received.
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Hi,
Can an iPhone 4S purchased in Canada be used in mainland China, and also download apps by using a Chinese credit card?
Thanks.Could it be because the SIM card got damaged while I cut it to fit the IPhone?
Very likely. Hard to believe the carrier in Mexico doesn't have a micro-SIM card available.
Or somehow the Chinese carrier found out and locked it?
No, which is not possible.
What can I do? Get a new SIM and see if it works again?
Get a micro-SIM from the carrier in Mexico that you don't have to manually cut down. If that carrier doesn't provide one, switch to another carrier that is not so low-budget. -
I can not complete a purchase on itunes
When I try to "purchase gems" on my iPad, I receive a prompt that says "Your Purchase can not be completed at this time".
However, I am able to purchase via iTunes on other devices.itunes keeps rejecting my bank details.
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TS1277 when trying to buy in-app i get a massege i can not complete the purchase
when trying to buy in-app i can not conect to itune store
Maybe something here:
http://support.apple.com/kb/PH12305
http://support.apple.com/kb/TS3297
Are you running the latest version of iTunes? Check software updates. Does your OSX (which is not listed in your profile) compatiple with the app you are trying to download?
http://support.apple.com/kb/TS3636
http://support.apple.com/kb/HT4009
http://support.apple.com/kb/HE57
Hope this helps -
I can't complete my purchase in clash of clans
Your support never solves my problem. iPhones are **** but I'm stuck in Japan and its all they have.
<Edited By Host>Click here and request assistance.
(82727) -
HT1725 I can't get my purchases on my games that I downloaded
I can't get my downloads when I purchase from my games
Does the developer's website have a help section with any info on how to download in-app purchases in it ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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