I can't seem to install free apps because it keeps asking me for my billing info, but it says it's declined so I can't download them, why would I need to provide this if they're free apps?
It's really annoying because it's only happened recently. I bought something on a game for 69p and now it won't work at all for any free apps, help?!?!
No one here can help you. You'll have to contact iTunes support to see what's wrong with your account & how to fix it:
http://www.apple.com/support/itunes/
Similar Messages
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Why is it asking for my billing info but the app is free how do I turn this off?
Why is it asking for my billing info but the app is free how do I turn this off?
possibly to verify age or perhaps the app has "add on" features that cost and they would need to know where to bill these to if you wanted them
I know you can store your billing details, even a credit card number, securely within your iTunes account to prevent you from getting this prompt for future apps -
I have a I tune account but every time I try to download a free app it's keeps asking me for credit card details but when I put card details in it declines card and I can't turn payment apps off
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I curently have credit on my itunes account. However when I try to purchase an app, it keeps asking me to update billing info. Why is this when I have credit ?
To purchase from iTunes you are required to fill in an address section under the billing info. You don't have to put in a credit card, just a name and address, so that iTunes can send you receipts later.
I had to do this when I first started buying things from iTunes, you just go to Account>Billing Address> Edit
Niels -
i have a ipod 4th generation; and on my itunes it keeps asking me for my itunes security card # but i dont have it. Is there a way i can get that number without the card itself?
So I tryed to download it on the apple website but it keeps saying that there is an error.
What does the error message say? (Precise text, please.) -
hello sir/madam
this is a very urgent and important question. i nedd your assinstance.
i have iphone 3g. i was working well. about 2 months earlier i bought an app of $2.99. after then every thing was okay. but last week i installed some free games and 2 days later itunes send me a reciept via email and you guyz charged me $34. now whenever i try to install free apps they want my billing info. please i need your help and want those money back.
$34 for free games , i will show u the reciept. if its not possible to get the money back i will forced to take proper action.
thank you sir /madam.The games might be free but I think you've clicked In-App purchase which cost money. You are warned before you accept the In-App purchase. You not that young and you can read so take action if you must. It's your own fault and all purchases are final. Good luck.
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I get Error 20 when I try to download updates for installed Apple apps on my IMac. I have two users on the IMac, and I resolve the problem by clearing all cookies on both users Safari, opening and closing the App Store for each user, shutting down and restarting the IMac for each user, until finally the download works. There must be an easier way. I also have an Air, where I have no problems whatsoever. Both machines have Doorstop and MacKeeper with the same settings, so I have ruled those programs out as the cause. I believe iot is because I have two users - any ideas?
Please read this whole message and be sure you understand all of it before doing anything. Back up all data before making changes to your settings.
Write down the server addresses.
Click Cancel to close the Advanced sheet. Unlock the preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Open the DNS tab again and change the server addresses to the following:
8.8.8.8
8.8.4.4
That's Google DNS. Click OK, then Apply.
In Safari, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. If you’re using another browser, empty the cache. Test. Any difference?
Notes:
1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself.
2. I’m not advocating Google or anything else as a DNS provider; the server addresses are offerred merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist. -
When Firefox upgrades you usually get the page that says "Hooray! Your Firefox is up to date". Then that's it, until the next upgrade. I keep getting this EVERYDAY, along with the homepage I have bookmarked. I don't need to see this everyday & I see no way to disable it. It comes up even though I have updates and "Check that Firefox is your browser" disabled.
Hi,
Try this: [[Firefox has just updated tab shows each time you start Firefox|Firefox has just updated tab shows each time you start Firefox]] .
Jack -
I'm basically locked out of the App Store from downloading and up dating. When I try to update or download anything a window pops up saying to check my billing info or that there was a billing problem, so when I tried to delete my NGO and cha ge it to none there was no option for that. So does this mean that I need to correct the problem first before I can have access to the App Store?
Yes. You need to correct the billing descrepancy before you can use the iTunes store. Write down what error you are getting, and open a support request at expresslane.apple.com for the iTunes store. They can check the issue and get a solution for you.
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Please help!
If you only want the free apps, take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free apps without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
I put some money in my account and when I tried to buy a new APll they asked me for a security Q ,but the problem I don't remember my answers .What should I do ?
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107524) -
hi
i got a few free app before and did not download them completely and dont want to do this
but they stay in my download list and start automatly when i connect to itunes store and going to crazy me
how can i remove them from my account for ever
please help me
thank youTry Here > https://discussions.apple.com/thread/4074945?tstart=0
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i can't seem to install some apps that i downloaded for my iPad from my Mac. i have tried syncing them but they still don't appear on the pad. how do i go about this?
These are iPad apps correct?
Do you have restrictions set on the iPad? Settings>General>Restrictions>Installing apps>Off or Settings>General>Restrictions>Allowed Content?
Are you sure that the Apps are selected to sync from the Mac to the iPad?
Connect the iPad to the Mac and launch iTunes.
Click on the iPad name on the left side under devices.
Click on the Apps Tab on the right.
Click on Install next to the apps that you want to sync.
Click on the Sync Apps Heading to select it
Click on Apply in the lower right corner of iTunes
If you do not see the sidebar in iTunes 11 - go to View>Show Sidebar from the iTunes menu. -
.Im trying to download the new itunes so i can use my iphone 5 , however , the new itunes requires Mac OS X 10.6.8 or later and i cant seem to install that onto my imac even after searching for the new update (my imac is currently on 10.5.8.
You have already seen that you cannot load the new iTunes into your 10.5.8, so as Neil says, you need Snow Leopard (current cost £14). And you'll probably need to update the disc you buy via the combo update, though that is free.
As far as the new iTunes is concerned, there's been a certain amount of grumbling so you may want to study the forums before you update. The main problem has been with album artwork which does not transfer easily. -
I have reinstalled mountain lion on my MacBook Pro and can't get the games back App Store says they'll already installed how can i download them can anyone help
I have eactly the same problem - it seems that the downloaded version on MBA is version 6.0 and on iPad is is version 2.0 -
Issue is when i tried to save the presentation on MBA Keynote 09 - Keynote crashed.
I tried to save is as Powerpoint in MBA and it crashed as well!
Message was edited by: Innovaxin
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