I can't sign into I tunes since I changed my email address as it keeps coming up with the old address when trying to sign in
Every time I need to sign in my old email ( which is now non existent ) keeps coming up .. I have changed all my main details and updated everything ?? Why is this happening ..;
You changed the ID in Settings>iTunes & App Store>Apple ID? Tapped your old ID and signed out then signed in with the new ID?
If you created a new ID - that could be the problem. There is a difference between changing the ID (for instance if you got a new email provider) and creating a whole new ID. Purchases are always tied to the ID used to make the purchase. You can't transfer purchases to a new ID.
Similar Messages
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I have tried to just install the new version of itunes from the apple website, it looks like it downloads but after 5 minutes at the end of the install it says 'old version of itunes cannot be uninstalled, please contact support.'?
Is there anyway I can remove the version of itunes from my computer? i dont mind if i lose the music/content I already have on my itunes. I need to do this as i have just received the iphone 4 and need to install the newest version of itunes.
Many thanksI need to uninstall my old version on itunes and install a new version, i cant uninstall from Programs and Features, a message keeps coming up saying 'The feature you are trying to use is on a network resource that is unavailable.'
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
My iPod doesn't sync it keeps coming up with the message "The iPod 'iPod Nano' cannot be synced. An unknown error occurred (13019)." What does this mean and how can I fix it?
I am getting the same error message. Have you figured it out?
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Can't get Netflix to recognize an iTunes purchase keeps coming us with "the credit card information that you entered does not appear to be valid'? Netflix says not them?
The message you received indicates that the phone is locked to a carrier other than the one for which you have a SIM. You'll need to take the issue up with Apple. Nothing you do with iTunes is going to make a difference.
I'm quite surprised that the UK Apple Store replaced a U.S. purchased phone. They usually won't.
Best of luck. -
I recently changed from my old Iphone 5 to a new one. The Apple ID that comes up when signing into iCloud is my old Apple ID, yet the correct one is shown on iTunes and apps. I can't change the Apple ID to the correct one, and am unable to restore my latest back up from icloud. I have tried everything, but I can' t change the Apple ID on the phone. It stays greed out. My Apple ID is correct on my ipad and when I log into my iCloud account via the internet. How do can I fix this?
Skip the iCloud sign in for now.
Once you reach the home page, go to settings and sign out of FaceTime and Messages. This should also sign you out of iCloud.
Go to iCloud in settings and sign in with the correct Apple ID.
If that does not work
Skip the iCloud sign in
Go to Apple ID.apple.com and sign in
Change your Apple ID to the old one
Delete iCloud account on your device with the old Apple ID and the same password.
Go back to the website, change your Apple ID back to the current one. You will receive an email to verify the account. Verify first.
Sign into iCloud on your device with the correct Apple ID and password -
Getting rid of an old email address when trying to sign into iCloud and iTunes
I have recently had to change my email address because of hacking. Now I can't get rid of the old address from sign in boxes for iTunes. And iCloud. I have changed my apple sign in and password and I'd but it doesn't seem to affect the rest and they still show the old email address but won't let me in even with the bold password.
Okay this is what you have to do because I had the same exact problem:
First thing is to remember just because you don't use your e-mail address anymore doesn't mean it stops becoming an account with Apple.
Theres a couple of ways this could have got started. It be best if he told me A little more about what you know and that way we can figure it out precisely together.
But I was say to make sure that you're connected to the Internet.
try to reset your apple id (email address that you use with apple as an account) password by going to AppleID.apple.com.
Apple provides two ways the reset your password
1) correctly answer your birthday and answer security questions
2) send a reset password e-mail through a process called e-mail authentication
If you are unable to do either one of these you will need to stop and call Apple and speak with a special department called account security. They will need to verify your identity against records you might have on your account but do not see at this moment. They could then send an reset e-mail to whatever e-mail address you desire as a workaround. ( If they can verify you are the account holder)
The other method is only if you have on made an "edit " to your primary Apple ID, but forgot to sign out of settings iCloud first.
To clarify, you would have changed the pre-existing E-mail address to a new different e-mail address that you would rather use now.
in order to fix this problem, you need to go back to AppleID.apple.com and revert the new e-mail address back to the old e-mail address temporarily.
You do this by clicking on the word "edit" to the right of the primary Apple ID.
You're switching it back to the old e-mail address so that way it matches what is on your settings >ICloud section on your phone.
Once it matches again, then you want to click on the words sign out or delete account at the bottom.
Once you have done this ....then you can change (EDIT) your e-mail address back to the one you want to use on the website (appleid.apple.com)
This should resolve your issue. THis is still leaving me to assume alot so if theres more you can share i can give you a more precise answer if this doesnt resolve your issue. -
Why can't i access iCloud now i have changed my email address?
My email was hacked nand blocked so had to change my email address.. So i had to change my apple id as well. However, now i have done that it won't let me access my icloud as it keeps telling me to enter a password for my OLD email address, and it won't let me change it to my new one. I have some VERY important notes backed up onto icloud that I need, but now can't get them. (One was the security key for my iMac..) Is there any way i can get all my documents etc/iCloud back??
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again. -
I've tried syncing with my computer. I've tried almost everything but when i go to update my apps it tells me to give a password for my old aplle ID and won't even take the old password. Help!
Welcome to the Apple Community.
Firstly, you need to change your details with Apple, Start here, change your country if necessary and go to manage your account.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID) -
Please help, my brother can not access his Apple ID, someone has changed his email address
Dear Mr/Mrs
My brother with apple ID:****************has been hack, someone has changed his email link to his account. Please help us to recover his account, tell us what to do, what infomation you need to help us.
Thanks and best regards
<Personal Information Removed by Host>With regards to account security, probably not, but he can fill out and submit this form.
(120053) -
The email and password are correct, I can check them on my Mac, which was linked to the PC I just replaced
Hi AnthonyV,
Can you please check if you were on the old version of sync? This will have a pair my device options when you want to add a device. If so, [[How to update to the new Firefox Sync]]
If not, what you can do, is if you have a back up of the profile from the last device you can [[Back up and restore information in Firefox profiles]]
Sync is not used for a back up service.
If the password is incorrect, you can try to reset the password from accounts.firefox.com on the new sync. -
What's going on with iOS6...... Since I updated to it, I have had nothing but hassles....
Are you losing the connection to iTunes on the iPad or the computer? You are saying that iTunes is updated. Of course iTunes is updated when you update the iOS software. That's a no brainer.
If you mean that iTunes is updated on the computer, that has absolutely nothing whatsoever to do with downloading and updating apps on the iPad itself so changing the date on the iPad, signing in and out of the stores on the iPad .... Doing any of that on the iPad would have nothing to do with iTunes on your computer.
If .... you have not been able to connect to the iTunes or app stores at all on the iPad - try this ...
Settings>Privacy>Location Services>System Services (swipe to the bottom of the page to find this)>Location Based iAds>Off.
If the downloads are stalled or "waiting" - try these suggestions.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If you can't connect at all - you can also try rebooting your router. Unplug it from power for about 30 seconds and then plug it in again. -
I can login into my apple id but I it keeps saying my apple is security questions my answers are wrong but I put in what I wrote down in my book
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89170) -
Please help me. I got a new iphone and decided to change my apple Id, forgetting that I also use it for my Ipad. I then tried to get onto my iPad but it kept asking me to sign in, of course now that id is no longer in existance and it will not allow me to log out or change the Id with out typing in the password. I was wondering if someone could help me, i've tried changing my apple Id back, resetting my iPad and none of this has worked!!
Is this itunes on the iPad or on my computer? Thank you for the reply.
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I am not sure what generation my Apple TV is, I bought it a couple of years ago, but cannot update it no matter what I try. I would really like to update it, but don't know how. I try to update it and it runs for a long, long time and then says it can't update at this time.
Well, I fixed it and was able to download the latest Apple TV update. This is to help anyone who has this problem with an older Apple TV. On Apple's website it suggested that you "reset" and restart the Apple TV setting it back to the Factory default. That is what I ended up doing and it worked. Then all you have to do is sign on again and set up Netflix. I also set my Apple TV to download updates automatically now.
Good luck to all those having this problem. It took me months to solve this. -
Possibly a very basic question but I am going nowhere without a solution. I have set up a spreadsheet in Numbers but it won't give me sums for chosen columns. I have viewed the run through videos and used the formula but nothing happens apart from giving a figure of zero or a red arrow. The sum icon in the bottom left hand section of the window does not highlight or show any total as I understand from the video that you can drag whatever total is here onto the relevent position on your spreadsheet. I have Numbers 09 version 2.3 (554). Can anyone advise. Thanks.
Hi Sohojools,
To sum a column, use a formula such as this one in Cell A6
Type this in a cell below your data:
=SUM(A2:A4) or whatever range of cells you want to sum. The easy way is to type:
=SUM(
and then drag or shift-click to select the range of cells. Close the formula with a final bracket ")".
The sum icon in the bottom left hand section of the window does not highlight or show any total
To see the sum (and other simple statistics) in the bottom left, select a range of cells. That tells Numbers which cells you are refering to.
The videos are good, but the Numbers'09 User guide, and the Formulas and Functions User Guide are better. Download them from the Help Menu in Numbers.
Regards,
Ian.
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