I can't use ePrint or scan with an HP OfficeJet Pro 8500A printer.

Ever since we got the Time Capsule, I have not been able to use ePrint or scan a document.  I can print just fine.  I think the problem might be that the Time Capsule is blocking some ports.

It's connected via WiFi.  I don't think we had this problem with the Linksys router.
So the TC doesn't block any ports at all except for vulnerable incoming ports?  Gee, it would have been nice if Apple said so in a Webpage.  Or did they?  I don't know.  All I know is that when searching for how to unblock a port on a Time Capsule all I found was instructions on port forwarding.  I did see a thread in here where some guy was having a related problem but his problem had to do with a different router.  He had his Time Capsule acting as a network bridge.

Similar Messages

  • CAN I USE MYApple Cinema Displays WITH MY MAC BOOK PRO

    CAN I USE MYApple Cinema Displays WITH MY 13"mac book pro

    Your 2014 MacBook Pro should have 2 Thunderbolt ports and 1 HDMI port.  We need to find out what plug your Cinema Display has.
    Does the Plug look like this:
    http://www.bluejeanscable.com/store/dvi-cables/dviiplug.jpg
    If so, then its a DVI connector.   And you would need a Thunderbolt/Mini Display Port to DVI adapter.
    http://store.apple.com/us/product/MB570Z/B/mini-displayport-to-dvi-adapter
    If not, look on the underside of the Display's frame or base/stand, there should be a model number there.

  • How do you do double sided printing with eprinting with a hp officejet pro 8500a premium?

    How do I do double sided printing with eprint?  Why is there no option to change it online?  I have
    HP Officejet Pro 8500A Premium

    Hi,
    Automatic Two-Sided printing is not currently supported by the ePrint Service, as you may find any of the service capabilities and limitations listed below:
    Duplexing (printing on both sides of the page) is not supported.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en&product=4083971&tmp...
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • No Computer Detected in Scan Mode Only. Officejet Pro 8500A. MAC OS10.9

    My 8500A will not detect my computer in scan mode.  Both printer and computer are on the network.  I can print from my computer.
    Directions for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning only go up to 10.8 and when following directions to Open Print Queue and window opens but with no printer settings.
    This question was solved.
    View Solution.

    Re: Officejet Pro 8500A MAC OS10.7 No computer detected in scan mode only
    Options 
    This post solved my problem.
    11-06-2013 06:21 AM
    Hi rogerpk,
    I will do my best to help you resolve your scan issue. Follow the steps in this LINK for scanning in OS X v10.9.
    Let me know if this helped.
    Thank you.
    Advance 23
    I work on behalf of HP

  • HP Officejet pro 8500a prints endless stream of un-ordered blank sheets with one character on them

    My HP Officejet Pro 8500a worked fine until about 2 weeks ago (it is about 3 months old).  It began printing endlessly (during a period that no documents are being sent to the printer - I want to be clear this is not in regard to ORDERED documents from any of the computers).  It prints out a sheet of paper with a D in the first character spot in the left top corner, then spits out the paper.  It keeps going until it runs out of paper.  The only way to stop it is to 1) turn it off  2)keep pressing the "cancel print" button (every 5-10 seconds) or 3) take out the paper.  This of course is a hassle because while actually trying to print a document (which does come out fine), we have to load fresh paper and lose several pieces while the printer continues it's freak out before printing our ORDERED document.  
    Spent almost 2 1/2 hours on tech support yesterday - it took 2 hours to MAKE IT CLEAR that the printer was PRINTING ON IT'S OWN.  The tech kept trying to "fix" the documents I was printing (which are FINE, as I said).  Finally, I was told that a higher level tech would have to call me back - but looking through forums, it appears that's an empty promise and no point in waiting for assitance.
    Any suggestions?
    This question was solved.
    View Solution.

    Let's start by resetting the printer.  Turn it off, hold the # and 6 keys while and a bit after turning it back on.
    What router brand/model are you using?  What operating system on your computer?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Can't find the eFax app on my HP Officejet Pro 8500A

    Can't find the eFax app on my HP Deskjet Pro 8500A. At the eFax Webside only the eFax Plus and Pro services are available.
    Does the free eFax service not exisst anymore?
    Cheers
    Michael
    This question was solved.
    View Solution.

    Hi Michael,
    The eFax service is not available for any printer model.
    The only models currently support the eFax App are HP Photosmart C510, HP ENVY 110 and HP Photosmart 7510.
    Additionally, the eFax App was never provided for any All-in-One containing a physical analog fax card.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • If I sell my ipad can I use the SIM card with the new Macbook Pro

    Hi, I'm looking at two scenarios I need help with. I still have a contract for another 12 months with EE which gives me 2gb of data monthly on my ipad mini. If I sell the ipad mini can I use the micro SIM card in a......
    A) a new iPod Air
    Or
    B) a new MacBook Pro with Retina.

    Scraggy78 wrote:
    Hi, I'm looking at two scenarios I need help with. I still have a contract for another 12 months with EE which gives me 2gb of data monthly on my ipad mini. If I sell the ipad mini can I use the micro SIM card in a......
    A) a new iPod Air
    Or
    B) a new MacBook Pro with Retina.
    After researching this topic, I found the placing an old SIM card in a new iPad would be impossible. There is no way for consumers to remove the back cover... Without dropping it off a building. My best suggestion: Use the current plan up first. Then buy a new plan.

  • Can I use a NTSC monitor with my European MacBook Pro?

    Hi
    I moved from Europe to the US and took my Macbook Pro with me. Now I need a second computer monitor (thinking Dell u2410). Can I buy one here in the US or will the whole PAL vs. NTSC thing have an effect?
    Thanks for helping
    Cheers
    Jakob

    It will be fine. A Dell U2410 or any other monitor will work fine with your MacBook Pro.
    PAL vs. NTSC is not a consideration in computer displays. It really pertains only to video encoding (as in movies/DVDs/TV broadcasts), not the video output from the miniDisplayPort on your MacBook Pro.
    Also, FYI, you can play both PAL and NTSC videos/DVDs on your MacBook Pro and show them on your external monitor.

  • Can I use Office:Mac 2004 with my new MacBook Pro

    I just got a brand new MacBook Pro, and I'm trying to install my office:mac 2004 edition, but it seems to not be working. Do I have to repurchace office:mac or can I just upgrade. 

    The 2004 version of Office will not work on Mac OS X Lion (10.7) or Mountain Lion (10.8) because it uses Power PC code. Power PC support was dropped in Lion and later. Version 2008 or 2011 should work fine.

  • Can I use an LG GP08LU11 with a 2012 MacBook Pro Retina?

    I have the above super drive. It is USB2.0 and shows up as a remote drive in Finder but I cannot Get Info on the drive or see the DVD that I have put into it.

    You could purchase 2 mini displayport to DVI adapters ($30 ea) and use the 2 Thunderbolt ports. I have one external DVI monitor connected to 1 of my Thunderbolt ports. Works great!
    Sorry my mistake. You said non-Retina.

  • How can I use my new MacBook with my old Sharp AL 1641CS printer

    MacBook   Mac OS X (10.4.9)  

    Here is a link to email them.
    http://www.apple.com/support/itunes/contact.html?form=authorization&topic=Author ization&subtopic=Authorize%20or%20deauthorize%20your%20computer

  • Where can I get a user manual for a HP Officejet Pro 8630 printer

    Iam in need of a user manual for a HP Officejet 8630 all-in-one printer.   Usually when you install a printer the disk you use has a manual included.   In the past I have always printed the user manual which has come in handy manytimes.  Please advise.

    User Guide is available here: http://h10032.www1.hp.com/ctg/Manual/c04204791.pdf
    ======================================================================================
    * I am an HP employee. *
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
    ***Click on White “Kudos” STAR to say thanks!***

  • Scanning Problems with an HP OfficeJet Pro 8500

    I have an iMac running the latest version of Snow Leopard. I have had the HARDEST time, since purchasing my iMac in Dec 2010, scanning documents with my HP OfficeJet Pro 8500 printer. What happens is usually one of two things: 1) Only half of the page fills the scan window, or; 2) The entire document fills the scan window BUT the SCAN button is greyed out so that it cannot be selected!
    Yes, I have done the whole delete the current printer drivers, get the drivers through Software Update, reset the printing, etc. None of that has worked (well, on occasion it works for a while). I am not using the drivers that came with the HP 8500; I'm told that you should use the drivers from Apple Software Update.
    I have discussed this with Apple Support. They say I need to purchase  Apple Protection Care for them to address this. This is weird, considering that this appears to be a software problem with software supplied by Apple!
    Any help would be appreciated.
    Thanks,

    Hi,A phone cable connection to a landline is required for faxing. Generally, a wireless connection only refer to the connection with a computer for printing and scanning, it do not refer to a fax setup. Regardless, the specific device does not support any wireless connectivity but only a wired network or a USB. Regards,Shlomi

  • EPrint for HP Officejet Pro 8500A works, but ePrint account closed my sign-in

    I have been using ePrint with my HP Officejet Pro 8500A for 2 year and it works great.  After the latest software update, I tried to log in to my ePrint account to add another authorized user, but the system has forgotten my E-mail address.  I know I am using the correct E-mail address, because I get HP mail reminders for my printer at that address and it is the only one I use for business, but I can't even trigger a forgotten password because the new ePrint says I don't exist. 
    If I create a new account for the same printer, will that conflict?  I have the printer's E-mail address and use it regularly, so I know it is properly connected to my wireless and that it talks to ePrint.  Is there any way to recover an account if you have the printer's E-mail address and serial number?
    Thank you!
    David 
    This question was solved.
    View Solution.

    Hi David,
    Click the Forgot Password link on the Sign In page and provide your emai address to reset the password.
    https://h30495.www3.hp.com/user_login?next=%2Fc%2F46193%2FUS%2Fen%2F
    If the email address is not recognized, try resetting the password through the HP Snapfish site.. that may work if the accound has been marked to be associated with HP Snapfish during the registration:
    http://www1.snapfish.com/snapfish/forgotpassword/module=true
    Last but not least, you may migrated your account with the new HP Connected service, then you may try retrieve your password below:
    https://toran.hpconnected.com/oauth/ui/resetpwdpage
    The sites above should cover any possible account association and I believe that one of them should recognize your email address and allow resetting the password.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Two sided printing on macbook with hp officejet pro 8500a

    I've got a hp officejet pro 8500a printer installed on my mac os x but i cant find the option of automatic 2-sided printing. How to turn on this function/anybody knows ?

    Hello OLTO,
    Welcome to the HP Forums.
    I see that you are having an issue with the printer going into sleep mode and not waking up when a print job is sent.
    This could possibly be a power issue or in a lot of cases, a lack there of.
    Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    I also suggest downloading and installing the HP Officejet Pro Firmware
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

Maybe you are looking for

  • Unable to connect with Kuler Air app and Extension

    Hi, I am unable to connect Adobe Kuler Desktop(Air app). I can't login through the app. Only thing I can see when I launch the app is the RGB rotating, even after an hour. I tried reinstalling the app two three time. No way. same issue persits. I tri

  • How to get the CanGoBack property and GoBack() method for windows 8 store app

    Hi Everybody,         I m working windows 8 store app with webview. Here I have two buttons for go back and go forward. But i didn't have default  property for goback and goforward. How can i achieve this? 

  • Payment term field.

    hi, i am doing a Finace Aging report now, and i need to cater for the payment term field. however, does any know the table for payment term that store the days value? i cant find it. thanks

  • Installation issue, Photoshop, Lightroom and InDesign into a Nokia 2520 Tablet

    I have a subscription package consisting of Adobe Photoshop, InDesign and Lightroom (CC). How do I install them into my Nokia Lumia 2520 Tablet. Are there any known issues?

  • Audio glitches every 11 min. 42 sec. in iDVD 6

    i burned a slideshow in iDVD and added music but every 11 minutes 42 sec. it goes to a new "title" and the audio glitches right there. What am I doing to create this "title"......I'm very new at this and am sure its something I must have to turn off.