I cannot enable web services on my Photosmart B210.

I keep getting the error message that there is a problem connecting to the Server. Have tried everything in the manuals and message boards. Nothing works. The printer is online and works with a local Mac through a wireless connection.

Hello Grace-in-BC,
Welcome back to the HP Support Forums!
I would like to help out in anyway I can regarding the network issues with the 7525. The results of the network test that state all pass is referring to the connection to the network only, not the ability for the printer to access the Internet.
The typical cause of this Internet connection issue is the DNS. Which DNS info have you used?
I have found the best DNS's to use are the Level3 and Google, from this web site: Free and Public DNS Servers
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Similar Messages

  • HP Photosmart Plus B210 connects to network but cannot enable Web Services

    I am on my second HP Photosmart Plus B210 and neither printers have been able to enable Web Services.
    When I try to connect I get "Cannot Connect to Server".
    I have had my computer, router and printer settings checked by HP Support desk.
    I have changed my IP Settings to manual and set up DNS settings as per the Network Config report.
    I can print without connecting with a USB cable and I can see the printer on my internet browser but for some reason this printer cannot download Product Updates or enable Web Services.
    In desperation, I have got another router - a BT Home Hub 2.0 (which I had spare) and tried this in case my Netgear DG834G Router was causing the problem but this has not changed / helped my problem.  I still cannot enable Web Services.
    Do I take up HP's offer of a 3rd printer?

    Yeah, it is worth a try.  I had my HP rep get me one ASAP...but its still silly on HP's part.
    Its like selling you a car and saying, "Oh but if you want to use the radio, you have to buy this remote for it because the keypad on the stereo we provide does not work"  .. "Oh and we dont include the special remote with the car"...
    That's just not worthy of the brand "HP"

  • Cannot enable web services

    I have a recently bought (22/01) B110 and it has setup easily, and connected to the network easily, but I cannot enable web services, it comes up with 'Server Connection Error' nothing else, I have also tried updating the firmware for the printer but it comes up with an identical message
    This question was solved.
    View Solution.

    Try these steps  and check if printer connects to Web Services or not:
    1) Turn OFF the wireless radio
    2) Perform Restore Network defaults from the printer menu
    3) Turn OFF the printer and unplug the power cable from the back. Wait for 5 min
    4) Reconnect the power cable and turn ON the printer
    5) Run the wireless setup wizard from the printer menu.
    6) check if you are able to print and scan
    7) "Remove Web Services" from the printer menu and wait for 2 minutes
    8) "Enable Web Services" from the menu and wait.
    This should print a page automatically.
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • Cannot use web services with my Photosmart 6520 e-all-in-one printer.

    Everything works and is enabled except web services. Wireless is on and yet not connected to internet. Other devices such as my smart tv and pc are on same wireless router and do connect to internet. ow to connect my printer to the internet?
    This question was solved.
    View Solution.

    Hello Hanovarian,
    Welcome to the HP Support forums.  I understand that you are getting an unable to connect message when you try to enable the web services on your Photosmart 6520 printer.
    Please set a manual IP address and manual DNS servers.  I’ve included another post that has the instructions and screen shots.  It’s for the Photosmart 7510 printer but the steps are the same.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Cannot enable web services on CM1415fnw MFP

    I am unable to Enable web services on my printer either via the printer or the HP web services button when opened via the IP address on a computer.
    I have looked at many of the solutions on the HP support and on the forum and nothing works for me. I have upgraded the firmware to the latest version -20120216.  I have uninstalled/reinstalled  the  printer software on the PC disconnected and re-connected the wirelesss connection to the router. switchwed off the printer and the router and left them to discharge any held information and I have checked and set the IP address manually.  The printer is connected to the router ( Netgear WNDR330) and appears as a connected device on it. It is visible and avbailable on the network and all computers on the network can see and print with it  My phone and tablet all connect to the internet without problem via the router but not the printer.
    Anybody got any solution? I am going crazy and have run out of thgings to try

    Hi lpihome; sorry to learn that you are having this issue;
    If you are using win xp or later try this tool GO HERE
    Another thing I will try is to disable all security applications including Win Firewall and try again to see if any of them is blocking a process. Make sure that ports 5222, 5223 443 and 80 are open and allowed. Are you using Google public DNS server this server have helped some members to fix several connectivity issues.  
    Follow this article Go here and let me know if it helps if it does not I will do my best to help you;
    RobertoR
    Remember...
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • Cannot enable web services to get printer onto ePrint

    Got a new Photosmart 7520 and got it onto our wireless network alright. But I cannot enable on the printer the web services (always jumps to automatic software updates and fails to connect; and hence cannot enable ePrint or web services.
    Also typing in the IP Address into my browser gives me only a blank page...
    What to do and where? on the printer or Mac (OSX 10.9)?
    Thanks for the help
      Max 

    Hi Max4Print,
    Thank you for the update. 
    Yes you should be able to ping the printer.  That is the best way to check the communication.  I have included wikiHow’s article on How to Ping an IP Address.  It has a section on how to do this on a Mac. I’m wondering if you have a guest network and if the printer is connected to that.  Typically when you can’t access the embedded web server it would indicate that one of the devices is showing connected when it isn’t.
    If the ping fails, I would recommend rerunning the wireless setup wizard from the front panel.  The instructions on how to do this can be found on page 48 of your User Guide in the section titled “To connect the product with the Wireless Setup Wizard”.   Once you have run the wireless setup wizard chose the option to print the report.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Officejet 6500A cannot enable web services/needs proxy

    I bought this new 6500A so I could e-print.  Can't set it up.  It keeps telling me Web services has not been enabled.  MAKE SURE PRINTER IS CONNECTED TO INTERNET AND TOUCH CONTINUE.  I have been able to print my e-mails from my comcast account.  I CAN GO TO ANY WEB PAGE AND PRINT THAT PAGE BUT YET IT SAYS IT ISNT CONNECTED..  Then it says might need a proxy address.
    I have been working on this for almost a week if not soon getting it I am taking it back and buying a different brand.
    I had my HP Officejet 6310 for a gazillion years but am ready to get a different brand because i cannot get this to work.  PLEASE, PLEASE, HELP.

    I am having the same issue.  Is anyone able to help with this? 

  • Cannot enable web printing on my photosmart 310a

    I have not been able to enable web printing from the day I took this printer out the box. When I touch the ePrint icon to enable it says cannot enable. It also says I am not connected, which I know I am because I have been able to ePrint from day one and it tells me in connection I am connected to my router. Can someone tell me how to enable web printing so I can get my email address from the sheet it prints out?  Thank you.

    Hello Grace-in-BC,
    Welcome back to the HP Support Forums!
    I would like to help out in anyway I can regarding the network issues with the 7525. The results of the network test that state all pass is referring to the connection to the network only, not the ability for the printer to access the Internet.
    The typical cause of this Internet connection issue is the DNS. Which DNS info have you used?
    I have found the best DNS's to use are the Level3 and Google, from this web site: Free and Public DNS Servers
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Cannot enable web services photosmart7515

    On the web services  on my printer I get
    email connection error
    eprint connection error
    web services connection error
    What can I do?
    This question was solved.
    View Solution.

    Hi Catjoy36,
    Thanks for the reply.  It looks like we're going to have to complete some more steps.  Follow the steps below and once the steps are completed then you can follow the steps above.  
    1.  Go to the front panel of your printer.
    2.  Select the wireless icon on your printer.
    3.  Select Settings.
    4.  Scroll and select restore network defaults.
    5.  Select Ok to restore defaults.
    6.  Now select wireless and go through the wireless setup wizard.
    Let me know how it goes.  

  • Can't enable web services for groups (wiki) in WGM

    I'm having trouble creating a wiki on my server. More specifically, in WGM, I cannot enable web services for a group. The pull-down menu is accessible, but the only option is "(None)."
    I have users and groups set up in OD (they are not local).
    I have a working default web page.
    I have web services enabled in Server Admin.
    I can create and access user blogs.
    My user and group folders are on a raid drive instead of the main drive - I'm wondering at this point if there's a problem with a folder name or permissions. WGM just doesn't seem to recognize that there's a site on my server.

    OK - wikid is failing to start.
    2/5/09 1:36:17 PM com.apple.wikid[37723] Removing stale pidfile /var/run/wikid.pid
    2/5/09 1:36:17 PM com.apple.launchd[1] (com.apple.wikid[37723]) Exited with exit code: 1
    2/5/09 1:36:17 PM com.apple.launchd[1] (com.apple.wikid) Throttling respawn: Will start in 9 seconds
    From the wikid error log:
    2009-02-05 13:36:17-0600 [-] Log opened.
    2009-02-05 13:36:17-0600 [-] twistd 2.5.0 (/System/Library/Frameworks/Python.framework/Versions/2.5/Resources/Python.app/ Contents/MacOS/Python 2.5.1) starting up
    2009-02-05 13:36:17-0600 [-] reactor class: <class 'twisted.internet.selectreactor.SelectReactor'>
    2009-02-05 13:36:17-0600 [-] twisted.web.server.Site starting on 8086
    2009-02-05 13:36:17-0600 [-] Starting factory <twisted.web.server.Site instance at 0x2eb19e0>
    2009-02-05 13:36:17-0600 [-] twisted.web2.channel.http.HTTPFactory starting on 8087
    2009-02-05 13:36:17-0600 [-] Starting factory <twisted.web2.channel.http.HTTPFactory instance at 0x2eb1648>
    2009-02-05 13:36:17-0600 [-] set uid/gid 94/94
    2009-02-05 13:36:17-0600 [-] Traceback (most recent call last):
    2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/bin/twistd", line 21, in <module>
    2009-02-05 13:36:17-0600 [-] run()
    2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 27, in run
    2009-02-05 13:36:17-0600 [-] app.run(runApp, ServerOptions)
    2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 379, in run
    2009-02-05 13:36:17-0600 [-] runApp(config)
    2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 23, in runApp
    2009-02-05 13:36:17-0600 [-] _SomeApplicationRunner(config).run()
    2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 158, in run
    2009-02-05 13:36:17-0600 [-] self.postApplication()
    2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistdunix.py", line 213, in postApplication
    2009-02-05 13:36:17-0600 [-] startApplication(self.config, self.application)
    2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistdunix.py", line 183, in startApplication
    2009-02-05 13:36:17-0600 [-] app.startApplication(application, not config['no_save'])
    2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 400, in startApplication
    2009-02-05 13:36:17-0600 [-] service.IService(application).startService()
    2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/service.py", line 233, in startService
    2009-02-05 13:36:17-0600 [-] service.startService()
    2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/service.py", line 62, in startService
    2009-02-05 13:36:17-0600 [-] SettingsManager.globalSettings.rebuildIndex())
    2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/SearchManager.py", line 424, in buildAllIndexes
    2009-02-05 13:36:17-0600 [-] buildSearchIndex(aPath, doRebuild)
    2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/SearchManager.py", line 406, in buildSearchIndex
    2009-02-05 13:36:17-0600 [-] GroupSqliteIndex.buildSearchIndex(whichPath, forceRebuild)
    2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/GroupSqliteIndex.py", line 551, in buildSearchIndex
    2009-02-05 13:36:17-0600 [-] con = sqlite.connect(indexDBPath, isolation_level=None)
    2009-02-05 13:36:17-0600 [-] sqlite3.OperationalError: unable to open database file
    I would like to fix this without reinstalling. If there's a way to restore this specific database file or any part of the wiki, I would prefer to do that. Does anyone have an idea what files I should check/restore?

  • HP Photosmart Plus B210 unable to enable web service

    I just moved this printer from one location to another. I have the printer connected to the network - but I am unable to enable web services. I just keep getting a Service Connection Error that says "There was a problem connecting to the Server."
    I've looked for solutions on the HP site - but none of them have worked for me.
    Any help is greatly appreciated!
    LuAnn
    This question was solved.
    View Solution.

    Hi again LuAnn_Freund,
    Try the same steps that eunicerocksify suggested, but try these DNS settings;
    Primary DNS Server = 209.244.0.3
    Secondary DNS Server = 209.244.0.4
    If those do not work, I would suggest speaking with HP's Cloud Support Team to get this issue looked at first hand by an agent that can log onto your computer. I understand that you are posting on the Forums for a reason, but since you only have today remaining to work on a resolution, speaking with them would be best.
    Please call HP’s Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region, click HERE to find the Technical Support number for your country/region.
    Cheers,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Cant enable web services

    Just out of the box, with my Photosmart 6520, I cannot connect to web  services, even though the network sees my printer.   Plus even though the download fails, it locks up the screen and escape out.  Any ideas?
    This question was solved.
    View Solution.

    I understand you are getting unable to connect to server error message on your printer. I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.
    1. Obtain your printer's IP address
    a. This can be done by pressing the wireless icon on printer.
    2. Enter the printer's IP address in a browser.
    3. Select the network tab at the top of the page.
    4. On the left select networking.
    5. Select Network Address (IP)
    6. Select Manual DNS Server
    a. Manual Preferred DNS should read 8.8.8.8
    b. Alternate DNS Server should read. 8.8.4.4
    7. Select apply you might get a warning just select okay.
    Let me know if this helps.

  • Enable web services

    I have a new Photosmart 6510 - I have not been able to enable web services . I am able to print over wireless - when I try to enable web services -  et the following message -
    Server connection error -  the printer was unable to connect to the server . Check the Internet connection or enter a proxy address.
    I have checked the Internet - it is a strong connection - I have a home computer so I do not have a proxy server  - any ideas ? 
    This question was solved.
    View Solution.

    Hi,
    Please check the following link for this issue,
    http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/server-connection-error-1-there-was-a-problem-...
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • C6180 how to enable web services

    Hi
    c6180 w7 64 bit
    Trying to set up HP eprint home&biz on ipad3
    1.how do you enable web services
    2.when trying to map network drive, computer can't find the "Folder" address i enter, taken from the eprint " saved files" display on the ipad
    Thanks

    Hello there again, hope you are doing well;
    Let's start by Uninstalling any HP All-in-One software.
    I will problaby do this in safe mode to ensure that no drivers or proccesses  are in use at the time that you are installing the printer.
    On the Windows taskbar, click the Windows icon ( ), click Control Panel , and then double-click Programs and Features .
    Click the following HP software components, click Uninstall near the top of the window, and then click Next to uninstall the software.
    HP Deskjet/Photosmart/All-in-One software
    HP Imaging device functions
    HP Customer Participation program
    HP Solution Center
    HP Photosmart Essentials
    I will prefer for you to use this Tool to reinstall the printer CLICK HERE.
    Before continuing I will  suggest you to disable all security applications (including Windows firewall ) to eliminate the some component of the software being quarantine or block.  after disabling all security applications,
    See if the problem is solved. if not continue.
    Change the DNS server to Google's public DNS which is 8.8.8.8 and 8.8.4.4 for the secondary or alternate DNS (second DNS server) does your printer have an static IP address.  If not let's set that as well, uninstall and reinstall the printer,  by the way this is the main support page for your printer if you need it for future reference GO HERE 
    Let's print a Network configuration page,  
    Press the Setup button ( ) on the front of the product.
    Press the Down Arrow button ( ) to highlight Network , and then press OK .
    Press the Down Arrow button ( ) to highlight Wireless Network Test , and then press OK .The Wireless Network Test Report prints.
    On the test page, find the IP address.
    Example IP address on the network configuration page;
    If the product IP address on the test page is 0.0.0.0 or 169.254. XXX. XXX , this means that the HP product is not connected to the network. Continue to the next step to set up the product on the wireless network.  If the product IP address on the test page is not 0.0.0.0 or 169.254. XXX. XXX (for example, 192.168.0.5), this means that the HP product is connected to the network. Review the steps in this document to check communication between the product and the computer.
    The 169.254.xxx.xxx is use for APIPA  Automatic Private IP Addressing and is self assing if you have one of this you will need to disable IPv4 and enable it to see if there only a glick is that does not fix the problem if may be corruction on the stack of protocols you will have to uninstall and reinstall the protocols stack. Refer to the Operating system KB to see how you accomplish this.
    Let's set the static IP first,  
    In the EWS screen, click the Network tab.
    Click Wired (802.3) , and then click the IPv4 Configuration or the IPv6 Configuration tab.
    Click Manual IP . The Manual IP Address box opens.
    In the Manual IP Address box, type an IP address with the same values in the first three sets of digits (subnet values) as the product's IP address (listed on the Network Configuration Page), and a higher value (between 1 and 254) in the fourth set of digits. This creates a static IP address on the same subnet, but outside the Dynamic Host Configuration Protocol (DHCP) range.
    For example, if the product's original IP address is 192.168.0.1 , assign the static IP address to 192.168.0.200 .
    Figure 5: Example of an IP address - DHCP values shown
    Figure 6: Example of a static IP address with DHCP values modified
    NOTE:Do not type the static IP address from the example. Enter a static IP address based on the IP address for your product.
    Enter the Subnet Mask and the Default Gateway settings as they appear on the Network Configuration Page.
    Now here should be able to set the DNS server to the google's Public ones, Please. Do so
    Click OK to save the new settings, and then click Exit or close the browser to exit the EWS.
    Let me know if this helps and will continue making my best effort to assist you until we get this working properly
    Hope this helps and regards;
    RobertoR
    And remember. . .  
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • Unable to call WSS (WS-Security) enabled Web Service using UTL_DBWS

    We are attempting to call a WSS (WS-Security) enabled Web Service from PL/SQL using the UTL_DBWS package (see [http://download.oracle.com/docs/cd/B19306_01/appdev.102/b14258/u_dbws.htm#CHDIDGJH] ). We are doing this in similar fashion to [http://www.oracle-base.com/articles/10g/utl_dbws10g.php] with calls to utl_dbws.create_service, utl_dbws.create_call and utl_dbws.invoke.
    Using this method we can successfully call an unsecured Web Service, but calls to WSS-enabled Web Services fail. We are currently using Oracle Database 10.2.0.3.
    The failure we are getting is:
    ORA-29532: Java call terminated by uncaught Java exception: javax.xml.rpc.soap.SOAPFaultException:
    com.sun.xml.wss.XWSSecurityException: Message does not conform to configured
    policy ( AuthenticationTokenPolicy(S) ): No Security Header found;nested
    exception is com.sun.xml.wss.XWSSecurityException:
    com.sun.xml.wss.XWSSecurityException: Message does not conform to configured
    policy ( AuthenticationTokenPlicy(S) ): No Security Header found
    Apparently UTL_DBWS does not support calling WSS enabled services, although this doesn't appear to be an officially recognised position. Does anyone know if Oracle are planning to support this soon (if ever)? Looking at Re: Calling WS from PL/SQL using WS-security suggests that support has been considered before, but not yet realised.
    Thanks,
    Tom

    Having raised a Service Request with Oracle support on this, I got the following response from Oracle Development (On unpublished bug [8542959|https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=BUG&p_id=8542959]):
    Development has confirmed that WS-Security is not supported through UTL_DBWS. They have also acknowledged that this is not documented and they will change the official Oracle documentation will reflect this fact. From what is being stated, it would appear that there is no plan to support the use of WS-Security through UTL_DBWS in any release in the near future.
    So, in short, without developing your own home-grown SOAP request, there is no way to call a WSS enabled web service from within PL/SQL.
    -Tom

Maybe you are looking for