I cant connect to creative cloud and download my apps
Yesterday I bought the teachers edition CC,
I logged in and connected to Behance.
Then i wanted to download some apps and it let me download CCdesktop first.
I run it and logged in and synced to Behance. But when i wanted to click the apps tab for downloading apps a "No Internet Connection" turned up in CCdesktop.
Then I started out searching for some solutions, because my internet was just fine.
1. I used the Adobe support advisor and it found 5 issues, all the same:
cpsid_8289s1: A restart is pending, "bootstrapper error has occured"
I checked the taskmanager to see any pending setups, couldnt find any.
I checked the registry for InProgress key, but i have no. It is just not there in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
2. I restarted pc and tried again, same error: no internet connection connecting to the CC
3. I used the adobe cleaner to uninstall ALL of my adobe previous versions, I actually cleaned ALL. The log file shows some parts and files that couldnt be deleted. But all of the Creative Suite 5 programs are gone.
4. I asked the online chat help also. After 1 hour of waiting this help session wasnt going anywhere. I got advised to use Firefox browser, although i tried it on chrome, ie and opera already. I got advised to delete all cookies in the temp folders, no luck either. Then the friendly advisor wanted my host file, but i was so tiered after 4 hours of trying i just gave up there.
Now i am still trying to get creative cloud desktop to login to adobe servers so i can actually download some of the apps i desperately need now.
Is there anybody out there who knows what my problem is or what else i can try to connect to the Creative Cloud?
- I am running on windows 8 pro
thanks
I think i found the answer was in the hosts file
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
I deleted the buttom adobe.activate links and now i finally have access to the Apps.
Wish i went 1 minute further with the help session last night
I hope this helps anyone else with the same connecton problems.
This problem is fixed now, i am installing Apps.
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I probably should not have asked this question at this time as I need to go to bed. It's 11.34 pm. I do hope someone has an answer because I feel very dudded, having finally decided to join the Adobe cloud!
either
1) have someone else download for you and send you the installation files on a usb stick
2) find a better connection yourself and download to a usb stick
3) use your current connection and a download manager to download the installation files.
in all cases, use the the direct downloads,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
also having same problems with Photoshop, Illustrator, etc.
Heterohilfiger do you receive any specific error messages? Are you on a managed network? I would recommend you begin by reviewing the installation logs for error messages. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.
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Please refer to the help documents below:
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Please refer to:
Re: Adobe Creative Cloud unable to find any installed applications
Re: Installed apps not shown as installed
Hope it helps you.
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