I forgot my answers to my questions so it's not letting me download music, so how chan I change it? Thanks
Please help
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.
Similar Messages
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I really need to know this because now every time I try to buy something it takes me to the security questions
I had the exact same problem. Luckily, I solved it. Eventually. First, go to:
www.appleid.apple.com
Then, you will see a link at the bottom. It will ask if you have forgotten your answers. Click the link, and it will send an e-mail to your rescue e-mail.
After you have sent the e-mail and received it, click the link in the e-mail. This will bring you to another web-site. Click "Manage My Account".
From there you can change rescue emails, security questions/answers, phone number, passwords, etc. -
HT5312 I forgot the answer to my questions and I'm not receiving any email
I forgot the answers to my questions and I'm not receiving any email in rescue email
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?
Go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column.
You need to know the answers to your existing questions to reset them. If you don't remember your answers, there may be a link on that page where you can have a reset email send to your Rescue email address. This will not appear if you have not provided a Rescue email address, and may not appear even if you did.
If there does not seem to be any way to reset your security questions, contact iTunes Support here: http://www.apple.com/support/itunes/contact/ They will respond within a business day. Be sure to check your spam or junk mail folders for their response. -
I forgot to answer two security questions, and I can not make purchases in app store
I forgot to answer two security questions, and I can not make purchases in app store
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I forgot the answers of security questions and I can not to reset it because my rescue email address is no working. What can I do? Please help me somebody.
you will want to call apple and if they can verify your account then they can reset the questions
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I did not set up security question but it will not let me download anything from my new phone without answering them, please help
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I have an I phone 4s and I got 50.00 gift card for christmas and I put it on my itunes account. Now it wont let me use it cause it keeps asking security questions that we do not know the anwser too. Questions we never set up. What can I do to be able to use the 50.00?
Contact iTunes:
Apple - Support - iTunes - Contact Us -
Good evening ...
I have an account in appel and I have purchased a card
But I can not buy applications because the applications you want to push it under the answers to security questions and I forgot the answers to these questions
How can I change my answers to security questions??Hello, yazanalmasri0.
If you need to reset your security questions and have a rescue email attached to your Apple ID, this article will help you with this issue.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you are still unable to reset your security questions or do not have a rescue email associated with your account, you will need to reach out to our account security team.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H. -
I'm trying to change my secret question because I forgot to answer.
Followed all the instructions, but not yet I receive a message to let me change the answer, I tried more than once, but without an answerSee this thread:
https://discussions.apple.com/message/23280567#23280567 -
I forgot to answer the security question, please tell me what to do?
I forgot to answer the security question, please tell me what to do?
This is asked and answered countless times every day.
The forum search bar and More Like This section are on the right side of this page. -
I need forgot my answer your security questions
i deposit 25$ egift itunes walmart store ! i buy gems of game not complete . need answer ! i need forgot my answer your security questions
please !You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96447) -
HT201303 i forgot my answers of security question what should i do ????
Hello,
i forgot my answers of security question of me, i want to reset the question or send my answers to my email. i dont know how does it happen but im so upset for that.
need ur help plz thank u
regards,
Lolo alshareefIf you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) -
I forgot my answers of security questions in apple id and not appear the option to reset these questions! what should I do?
If you need your questions reset and you don't have a Rescue Email on file you can speak with an Account Security advisor over the phone to help you reset them and set up a Rescue Email. Use the resource below to find the correct number for your country.
http://support.apple.com/kb/he57
In the US it's 1-800-275-2273
Let us know! -
i forgot my answers of security questions when i select (send a mail to reset my security questions) the mail wont received to my mail box?
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
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