I gave my iphone5s away as gift to someone. I have verizon they have att. Cleared phone but this person can't activate phone. What does she do ? Or myself?

I Gave my verizon iPhone 5s to someone with att account. Phone was cleared but they cant Activate it. What needs to be done? I upgraded to 6s. Thanks

Congrats on your upgrade to the iPhone 6 swalker2034. Your friend will need to call her carrier.
KinquanaH_VZW
Follow us on twitter @vzwsupport

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When we purchase from iTunes the balance is not coming off of the gift cards. We have family sharing on but when my kids purchase songs they are credited to our credit card and not the gift card that is already in their account. What's wrong?

When we purchase from iTunes the balance is not coming off of the gift cards. We have family sharing on but when my kids purchase songs they are credited to our credit card and not the gift card that is already in their account. What's wrong?

Hi Angela1313,
I see that you have a question about using gift cards with Family Sharing. Here is an article with some information that my be pertinent to this issue:
iTunes Gift balances
http://support.apple.com/kb/ht5035
Learn more
Learn how to send an iTunes Gift or redeem iTunes Gift Cards and content codes. If you're using Family Sharing, the credit you redeem will only be available to you. iTunes Store credit on your account isn't shared with other family members.
Thanks for using the Apple Support Communities!
Cheers,
Braden

I have a itune gift card and the numbers on the back came off . i have the store receit but the store can not help me

i have i tune gift card and the numbers on the back are gone i have the store receit but thay can not help

Try contacting Apple through their Express Lane.
Just click iTunes on the left > iTunes Store > iTunes Cards and Codes, and then fill out the form to see if they can take care of the problem.

HT1918 I need to take an expired CC off my account. I click NONE and entered a gift card. I have a $14 balance but under EDIT PAYMENT iTunes will NOT let me choose NONE for method of payment. All I get is "try again later" for 3 days!!

My laptop is up and the Internet is fine. I can search in the iTunes store all I want. I cannot update any purchase nor make new ones because the CC on my account is not good. I bought an I tunes gift card so I had a balance available. But everytime I try to take off that bad CC it says "Try again later." It's been 3 days! I need to update my apps. I'd make a new apple ID but I don't want to lose my gc $$ nor all my purchases. When will the store "be ready??"

The iTunes Store has no phone support and never has. Contacting them has always been via web form. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Want to give iphone as gift to someone who has Verizon BBerry

A friend has a BlackBerry with her Verizon account and I would like to give her an iPhone as a Christmas present. How do I do that?

Are they eligible for an upgrade? If so, what you can do is go to VZW and buy a VZW giftcard for the amount of the iPhone you want to get them (you can do this even if they aren't eligible but you would have to give them the amount of an iPhone at full retail). I'm not sure if they will let you order one for your friend using their account if you aren't an authorized person on their account...since if you get it at the advertized 2 year agreement price they would have to agree to a new contract. You can always call or visit the local VZW store to see what other suggestions they have for you to achieve giving your friend an iPhone as a gift.

Hi I have an ipod classic. When I plug my ipod into the computer a do not disconnect sign pops up and won't go away. When my ipod is not in the computer it is fine but has no music on it. What should I do?

Please Help!

See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

After updating my Iphone 4 yesterday I didn't set up icloud straight away. Now it says to tap on the icloud icon in settings but it won't let me? What do I do about this?

!

is the icloud setting greyed out? - do you have restrictions tunned on - if so do you have your mail ids set to not llow changes? - if so enable them to allow changes and the icloud icon will get ungreyed out - after you set up icloud you can set your mail ids to not allow changes again (until you want to make any changes to your icloud settings)

So my friend gave me a ipod touch 5th gen i went to reset the ipod through the settings but after i hit erase ipod it stopped doing anything all you see is the apple sign and a line under it...it has had the same thing on the screen for 2 days ...

so i bough an ipod touch 5th gen from a friend i went to the settings and tried to factory reset it the ipod...so i hit erase ipod then it went dark..then showed the apple sign and a line under it...but thats it it has had that on the screen for 2 days it wont connect to itunes and i did the rebot thing with the power and home button and it still wont do anything i need help please

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

How do you add an iTunes Gift Card so that all purchases of any members of a Family Sharing Group can use the credit?

How can all family members of a Family Sharing Group use a gift card that has been been applied to the iTunes master account? I added a gift card to our master iTunes account for my grandson, and even though he's a family sharing group member, none of the purchases I have approved from his requests have used the gift card credit. A search of the iTunes support site failed to turn up anything that even remotely addresses this topic. It would seem reasonable to assume that any purchase made by any family member should be able to use the gift card credit since all purchases go through the master account, but this does not appear to be the case.

Regarding your statement about the gift card balance being used if redeemed to the organizers account - http://www.apple.com/feedback.
Regarding redeeming the gift card to the child's account, it is the same as redeeming to yours. You have to be signed in to the iTunes store using the child's apple ID, then redeem the gift card there. If you already redeemed the card on your ID, you won't be able to redeem it again.
Redeem and use iTunes Gift Cards and content codes - Apple Support

My girlfriend gave me a $25 iTunes gift card for Christmas, so I switched to the Canada store and spend most of it with .02¢ remaining. *Now I want to switch back to my original store, but I can't.

My friend gave me a $25 iTunes gift card for Christmas, so I switched to the US store and spend most of it with 11¢ remaining. *Now I want to switch back to my original store, but I can't. iTunes keeps saying "You have a store credit balance; you must spend your balance before you can change stores.*

You might just have to contact Apple and ask them to remove it (losing it). Usually people clear a balance by buying one song and having the exact remainder charged to their credit card, but if you don't have a US credit card you cannot do that.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

HT5622 I had an iPhone 4S, I recently upgraded to a 5s and have been using it since early December. I kept my same Apple ID . I gave my 4s away, the person set up their own Apple ID for the 4s however now I can't use my Apple ID in my 5s. Any help please

I had an iPhone 4S, I recently upgraded to a 5s and have been using it since early December. I kept my same Apple ID . I gave my 4s away, the person set up their own Apple ID for the 4s however now I can't use my Apple ID in my 5s. Any help please

There could be many causes. What happens when you try to use it. also try adding it again.

Has anyone tried to trade in the their iphone5 for the gift card that can be used to buy iphone6?

Has anyone tried to trade in the their iphone5 for the gift card that can be used to buy iphone6?

csa3, I want to make sure you are able to take advantage of this offer. Have you submitted a Preorder for the iPhone 6? If so, you can submit your appraisal before September 30, 2014 using the following link: http://bit.ly/GGnDDC
AndreaS_VZW
Follow us on Twitter @VZWSupport

I am SO mad - made my first app purchase and they never gave me the option for using a gift card. i'm sure they charged my cr card. can I get that straightened out??

So mad - made my 1st app purchase that cost $$ and was not given the option of using my gift card. can I change this or is it a 'done deal' and my cr card will be charged??

You made assumptions about how something fuctions and when you were wrong you come here to rant. Be mad with yourself.
Did you read the back of the card? What does it say?
http://support.apple.com/kb/ht1574

When i redeem a gift card do i have to use the credit straight away

when i redeem a gift card do i have to use the credit straight away

No apple will hold the credit in your account until you perchance something then adjust the balance.

I would like to create a playlist of some of my voicememos to hear on my iphone5. I have no problem creating the list and can listen on playlist on computer but not when i sync to my phone. How can I listen to voicememos in a playlist on my iPhone?

I would like to create a playlist of some of my voicememos to hear on my iphone5. I have no problem creating the list and can listen on playlist on computer but not when i sync to my phone. How can I listen to voicememos in a playlist on my iPhone?

Hi czigrand,
Thanks for visiting Apple Support Communities.
Currently, you can gift dollar amounts or individual items (EG. songs) on the iTunes Store. See this article for more information:
In the iTunes Store, you can gift a dollar amount or specific music, movies, TV shows, or apps from your iPhone, iPod touch, iPad, Mac, or PC. Follow these steps to send a gift from the iTunes Store.
iTunes: Sending iTunes Gifts
http://support.apple.com/kb/HT2736
Best Regards,
Jeremy

I gave my iphone5s away as gift to someone. I have verizon they have att. Cleared phone but this person can't activate phone. What does she do ? Or myself?

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