I get "This Connection is Untrusted" and hit the "I understand the risks..." but get no "add exception" option.

When trying to move address books to Yahoo from Gmail I get "This Connection is Untrusted." I click on "I understand the risks..." but get no way to add an exception.

You shouldn't get that error with such common sites.
You may need to install or update the mozilla-nss packages via the software update of your Linux distribution.

Similar Messages

I keep getting This Connection is Untrusted and I'm on a secure server. What is this and how can I fix it?

I have checked the security information and nothing seems to affect this issue. I've restarted my computer with no resolution.

hi vijaysampath, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:
* what is the '''error code''' shown under ''technical details'' on the error page?
in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page in order to inspect the certificate like it is shown on the screenshot attached:
* which '''issuer information''' does the certificate contain?
please report back with those two pieces of information. thank you!

I am trying to access an https site and am getting a "This connection is untrusted" message. I am willing to bypass, but when I click the Add Exception button and then try to click the Confirm Security Exception button, nothing happens.

I am trying to access an https site and am getting a "This connection is untrusted" message. I am willing to bypass, but when I click the Add Exception button and then try to click the Confirm Security Exception button, nothing happens.

unfortunately the do_not_trust certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
 reference: https://support.mozilla.org/en-US/questions/982532#answer-520145
afterwards, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Troubleshoot Firefox issues caused by malware]]

I keep getting "This connection is untrusted" in all sites when i use Firefox 36.0.1 on windows 8 laptop. How can i overcome this.

I keep getting "This connection is untrusted" in all sites when i use Firefox 36.0.1 on windows 8 laptop. How can i overcome this.

hi vijaysampath, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:
* what is the '''error code''' shown under ''technical details'' on the error page?
in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page in order to inspect the certificate like it is shown on the screenshot attached:
* which '''issuer information''' does the certificate contain?
please report back with those two pieces of information. thank you!

Getting this message "This Connection is Untrusted" and I need this next page to come up so that I can put in a job submital. Need to allow this to open????

I am putting in for jobs and it is not letting me go to the next page. I am getting the below message and cannot figure out how to make this problem stop. I did not have this problem in Explorer. I am getting this message...I have say allow it, but then I get this message and cannot go any further - The certificate is not trusted because no issuer chain was provided
This Connection is Untrusted
You have asked Firefox to connect securely to psappprd1.is.wfubmc.edu:8002, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is
trying to impersonate the site, and you shouldn't continue.
psappprd1.is.wfubmc.edu:8002 uses an invalid security certificate.
The certificate is not trusted because no issuer chain was provided.
(Error code: sec_error_unknown_issuer)

this problem when i change my motherbord , Happened.
i solved this , by set the time & date in windows & '''mainbord time in bois''' .
it's fixed.

I keep geting this connection is untrusted and need to get rid of this function. how?

many sits i go to i keep getting a 'this connection is untrusted window which BLOCKS ACCESS. i never asked for this and need to get rid of it. HOW?

the bike image is the issue...thanks for any advice you can offer. i'm not a pro, just a dabbler but need to get this to a transparent background to add artwork behind the bike.

This Connection is Untrusted and few websites layout is broken

I have tried almost all the solution to get rid of the issues but could not find a solution.
My Chrome and IE is working fine as its expected in same machine but not firefox.
Issues - 1
Website layout is disorted eg.
https://support.mozilla.org/en-US/products/firefox?as=u&utm_source=inproduct
https://www.facebook.com/
Issues - 2
This Connection is Untrusted
You have asked Firefox to connect securely to www.facebook.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
I have tried following Solution:
1. Uninstalling firefox completly including deleting profile + reboot + install
2. Reset the Firefox
3. Clear the caches and evreything.
But could not solve my problem so now I am posting this questions. I am using Latest Firefox with Windows 7.
Please help me to get rid of these issues as I am highly dependent on Firefox.
-Rajesh
troubleshoot info
Application Basics
Name: Firefox
Version: 33.1.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Troubleshooter
Version: 1.1a
Enabled: true
ID: [email protected]
Name: WebEx Productivity Tools
Version: 2.0
Enabled: false
ID: [email protected]
Graphics
Adapter Description: Intel(R) HD Graphics 4600
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
Device ID: 0x0416
DirectWrite Enabled: false (6.1.7601.18245)
Driver Date: 6-3-2013
Driver Version: 9.18.10.3204
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic (OMTC)
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
browser.startup.homepage_override.buildID: 20141113143407
browser.startup.homepage_override.mstone: 33.1.1
dom.mozApps.used: true
extensions.lastAppVersion: 33.1.1
gfx.direct2d.disabled: true
layers.acceleration.disabled: true
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2
Experimental Features
---------------------

hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:
* what is the '''error code''' shown under ''technical details'' on the error page?
in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):
* which '''issuer information''' does the certificate contain?
thank you!
[["This Connection is Untrusted" error message appears - What to do]]

I am getting "this connection is untrusted" error messages from Firefox for Desktop when I try to log into certain websites, such as Facebook. Why?

I get this error message "this connection is untrusted" after I re-installed Windows Vista and all my programs. This happened before but after reformatting my computer everything was good. Why am I getting this? Could it be a virus of some sort? It happens when I use Windows Internet Explorer as well....

Hi,
Please check the time/date on the PC. The ideal setting would be to '''Automatically synchronize ...''' in Date and Time > Internet Time.

Cannot access any https sites, clock is OK, get This Connection is Untrusted error message.

All works OK on Chrome and IE, but Firefox just suddenly stopped access to https sites yesterday, e.g. Google, Facebook and Linkedin. Non secure http sites are OK though. "This Connection is Untrusted" is the error message and technical details are www.google.com.tw uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer). I've tried all the Mozilla support suggestions, clock (which was always correct), reset Firefox, etc. No change so far, I hope you can help fix this issue.

Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details to expand this section. If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

Getting "This Connection Is Untrusted" on most sites

All of a sudden, I am getting a "This Connection Is Untrusted" box that prevents me from accessing my ususal websites.
Please advice

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details to expand this section. If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

I get "This Connection is Untrusted" on every website?

I've uninstall firefox and changed the time and I can't get the bowser to work. Every single webpage gets the This Connection is Untrusted message. Every website gets the error message (Error code: sec_error_unknown_issuer). I don't have any problems with IE only firefox won't work. I just bought the computer 2 days ago so im sure its not a virus. I have Kaspersky internet security

It didn't work. I could not find KasperskyAnti-VirusPersonalRootCertificate in firefox. I have windows 8.1 so I don't have a start button. I made hidden folders viewable from the control panel, but I couldn't find the certificate

While replaying ajax truclient scipt in loadrunner i am getting "this connection is untrust" error in the 40th step. I tried by deleting cert8 file but no use

while replaying ajax truclient script in loadrunner 11.0, getting error "this connection is untrust" page in 40th step. Add this exeception permanently check box is disable when i got the exeception certificate file. i tried with by deleting cert8.db file in loadrunner ajax truclient profile but still same result.
can any one guide me to resolve this issue...

Is that content loaded in an iframe?
You can check that via the right-click context menu to see if there is a "This Frame" item. 
If that is the case then try top open the frame in a new tab or otherwise check the Technical Details of the error message.

Mac users get "this connection is untrusted" message although I have an SSL cert

I have a new ecommerce website for which I paid to have an SSL certificate. Mac users browsing in Firefox are getting a "This connection is untrusted" message. Users are offered a "Get me out of here button" or can click on "Technical Details" or "I understand the risks". Most choose to get out.
Mac users can browse in Safari with no problem, PC users don't have the issue in any browser, including Firefox.

You can check the certificate chain via a website like this:
*http://www.networking4all.com/en/support/tools/site+check/

I got "This connection is untrusted," on a website I visit everyday. I wasn't given any options to choose for a solution.

I tried to log into a site that I use on a daily basis for my freelance writing. In the middle of the page - where it lists my reports - is a box that says, "This connection is untrusted." I read some other Help articles and one said there should be three options, one which allows me to continue. In my instance, there were no options to do anything to continue or to leave the page.

I don't know what an iframe is. When I right-clicked, it said that this website does not supply ownership information.

As of today I get "This connection is untrusted" message for EVERY website, including all the ones that I've bookmarked and been using for years.

It's not an exception problem, as I get it on all the websites I try to visit and all of these have worked for years.

Who is the issuer of the certificate?
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

I get "This Connection is Untrusted" and hit the "I understand the risks..." but get no "add exception" option.

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