I got new phone last week and cannot access my music now. My mrs was using the emails adress but different password and now all I can access is the kids games

i got a new phone last week and now I can't access my music. My mrs was using the same email address but different password, and now all I can access is the kids games

If by 'My mrs was using the same email address but different password' you are referring to iTunes accounts, then the primary email address on an iTunes account has to be unique - there can't be multiple accounts with the same email address.
And the music was purchased from iTunes, it's not music that was copied from CDs or bought from other sites ?

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HT1386 i purchased a new phone last week but no able to sinc songs which were not purchased from itune.--please help

I PURCHASED A NEW PHONE LAST WEEK BUT NOT ABLE TO SINC SONGS WHICH WERE NOT PURCHASED FROM I TUNE- HELP

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

I just got a new itouch and cannot load any music or media onto it using the newest version of itunes.

I just got a new itouch and cannot load any music or media onto it using the newest version of itunes. Every time I try the loading bar at the top says "finding purchased items" and then everything locks down and I have to force quite out of itunes. How do I make this stop???

Make sure the computer is authorized. From the iTunes menu bar click Store / Authorize This Computer.
iTunes for Windows: Troubleshooting security software issues
And try disabling anti virus software and turning off the Firewall, then try syncing with iTunes.
Disable antivirus software
Turn Windows Firewall on or off

I was given a new phone because of a technical problem with my other. Everything was replaced because of iCloud but now it is telling me I do not have enough storage room on this phone to perform a back-up. Can I fix this?!

I was given a new phone because of a technical problem with my other. Everything was replaced because of iCloud but now it is telling me I do not have enough storage room on this phone to perform a back-up. Can I fix this?!

Why don't you call Apple tech support thru your provider. They will be able to help you in short order.
PS - If you want help here you need to provide a little more information i.e. how much memory does your iPhone -4- have and how much free memory do you have after restoring from the cloud?

I recentely changed my password to the email account but cant get it to work when I put in the new password what should I do

I recently changed my password to the email account, but somehow I delete the account and try to add it with my new password, it just doesn't work. What should I do?
Thank you

Did you check the password in the Password Manager ?
* Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
*http://kb.mozillazine.org/Password_Manager

HT201320 PLEASE HELP - I changed my email password on my computer...the email is also on my iPad...I can log on the computer with the 'new' password, however, the iPad is not allowing me to log in. I continue to get the incorrect password message. Pleas

PLEASE HELP - I recently changed my email password on my computer...the email is also on my iPad. I can log on the computer with the 'new' password, however, the iPad is not allowing me to log in. I continue to get the 'incorrect password' message. Please advise.

I'm sorry you're having issues with your e-mail account on your phone Rusty1112. Let's figure out what's going on. First, please try deleting account/information again and then restart phone. When phone is back on, try adding e-mail account again, and be sure you're entering exactly as you set up, meaning its case-sensitive. If you're still getting same error, please let us know and let us know what e-mail account it is, Yahoo, AOL, MSN, etc.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

I cannot find the download link for Acrobat 9.0 Standard - all I can see is the Pro versoin. Can anyone provide or help with this?

I need to reinstall Acrobat 9 STD which we purchased online. When I go to the provided link, it does not help me out. I was eventually able to find the download page for older products but it only shows Acrobat back to v10.x Am I missing something? Any help would be appreciated.
Thx

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

I have a iBook G4 i can git to the login screen but enter password and it gose to a blue sceen then right back to the login sceen and won't load

My iBook won't load the desktop after puttong in my password it keeps going back to the login screen anyone have any ideas on how to fix this
Allan

Hello,
In most cases resetting the PMU helps.
Here is an article on troubleshooting, which you may find helps you.
http://support.apple.com/kb/TA25686?viewlocale=en_US&locale=en_US
Best of luck

I have an older ipod with a large itunes library and a new ipa 2. the both have the same email but different passwords.Can i sink th old ipod's library ith the new ipad's library?

I have an older ipod with a large itunes library. I have a new ipad2. Both have the same email address but different passwords. Can I merge both itunes libraries?

Not sure if this helps:-
The music files, were they bought from your iTunes account or did someone gift them to you after buying from the iTunes account? If they are yours you can download them again if you clear or de-authorise the ipod, it has to be done by whoever gave you the ipod to do this (the registered owner). If they were bought for you on another itunes account I don't think Apple let you use them as they are copyrighted and they don't belong to you, they belong to the person who bought them. If the music files where ripped from music cd's then click and drag them to a new folder on your desktop and have the person who gave you the ipod to de-authorise and unregister it. Then you re register it and put your files back from your desktop folder in your iTunes folder and synch. Hopefully that would work. Any files which you did not buy, I would not know how get around this, best bet is to take it to you nearest Apple Store and explain that they were gifted to you and ask how you can use them. The best way to gift music files is to buy the gift tokens and give these. Hope above helps.

I have an Iphone and my mom just got an Iphone last week, and our stuff on our phones are downloading each others things what do I do to make it seperate?

I have an Iphone and my mom just got an Iphone last week, and our stuff on our phones are downloading each others things, so what do I do to make it seperate?

What things?

Me and my husband just got new phones, he got the IPhone 6 and I got the 6 plus. For some reason he is recieving my text messages. We share a Apple ID, but we always have and never had this problem before. Please Help!!!!

I Need help, my wife and myself just got new phones. I got the iPhone 6 and my wife got the 6 Plus, we set our phones up and for some reason I am recieving all her text messages. We share the same Apple ID, but we always have and never had this problem before. Someone please help, this is driving me crazy. I appreciate any and all help. Thank You!!!!!

Using More than One iDevice on the Same Computer
This applies mainly to couples who are adding another device and do not want their email, messages, etc. being duplicated on both devices. To begin read: How to use multiple iPhone, iPad, or iPod devices with one computer. You need to establish a separate Apple ID and password for whomever will use the new iDevice. See Apple - My Apple ID and Frequently asked questions about Apple ID. The easiest way is to do this on the computer using iTunes: iTunes- How to set up an Apple ID within iTunes.
On the computer create a new user account for the person with the new iDevice. This will be the user account that person will always use. He/She will no longer use the other user account. This way that person will have a separate iTunes Library. Note that once done you cannot "share" apps under a single Apple ID. Each of you must purchase your own apps under your own Apple ID. When you decide to split up like this one of you will need to re-purchase the apps that they want to use.
Start by transferring the new device(s) to a new account along with all your data. Save any photo stream photos that you want to keep to your camera roll (unless they are already in the camera roll) by opening your Photos app, tap on Albums icon at the bottom. Now, tap on My Photo Stream album; tap Select; tap on the photos you want to select;, tap the share icon (box with upward facing arrow) in the lower left corner; then tap Save to Camera Roll.
If you are syncing notes with iCloud that you want to keep then you need to open each of your notes and email them to yourself. Later you can copy and paste the text into new notes created in your new account.
Tap on Settings > iCloud > Delete Account (only deletes it from this device, not from iCloud; the person keeping the current account will not be affected,) provide the password to turn off Find My Phone and choose Keep on My iDevice when prompted. Sign in with a different Apple ID to create your new account. Choose Merge to upload your data.
Once you are on separate accounts, you can each go to icloud.com and delete the other person's data from your account.
Note: The essence of the above was created by user, randers4. I
have made substantial changes to improve readability and syntax.

I cannot receive messages from iphones since I got a new android device. did the change apple I'd password and whatnot...it still isn't working. what do I do?

I cannot receive messages from iphones since I got a new android device. did the change apple I'd password and whatnot...it still isn't working. what do I do?

Lets take first issue first: Apple does not charge a customer to 'keep' iPad access. That does not happen at apple. If you were billed and charged that amount of money from someone you were speaking to over the phone, you were not talking with Apple support. If you need to speak with apple support you are free to call them at 800MYAPPLE and they will talk to you for no more money than 19.00/ support event.
Please read this article to asssit with imessage and factime troubleshooting.
http://support.apple.com/kb/TS4268
I'm sorry you have this happen to you - that being charged fraudulently for a non rendered service.
Good luck to you Friend.

How do I connect my new (purchased last week) macbook air to my samsung smart tv? I purchased the adapter at the apple store and connected to the TV via HDMI cable. The TV says "no signal. I do not see TV as an option in the display tab of system prefer

how do I connect my new (purchased last week) macbook air to my samsung smart tv? I purchased the adapter at the apple store and connected to the TV via HDMI cable. The TV says "no signal. I do not see TV as an option in the display tab of system preferences. what else do I need to do?

First, make sure your TV is tuned to display the correct input signal. Most TVs have several inputs (multiple HDMIs, cable connections, RCA etc) so double-check that you're using the correct one - HDMI1, HDMI2 or whatever is written next to the port.
I assume that you have a mini-Displayport to HDMI adaptor? If you open displays preferences, first tick the box that says "show display preferences in menu bar" then locate the menu and click Detect Displays. See if that helps.
Matt

I have a new i phone6 and cant watch the photos i had in my old iphone 4- i can see in the i cloud a line showing last backup of my old i phone 4 but can't see the pictures i have there - tnx for the support

I have a new i phone6 and cant watch the photos i had in my old iphone 4- i can see in the i cloud a line showing last backup of my old i phone 4 but can't see the pictures i have there - tnx for the support

Yes.
Just call your provider and tell them what you want and they will help you get it done properly.

Having trouble with touch screen. Freezes, texting adds more letters, screen locks up. Got new phone, synced new phone and now it does the same thing??

Having trouble with touch screen. Freezes, texting adds more letters, screen locks up. Got new phone, synced new phone and now it does the same thing??

I also tried the Hard Restart and still has the problem?

I got new phone last week and cannot access my music now. My mrs was using the emails adress but different password and now all I can access is the kids games

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