I had an iphone 4s and it worked nice with facetime and imessage using my phone number but  it was stolen on December so I buy a new iphone 4s using the same cellphone number  but now imessage and facetime does not work with my number, it only works with

I had an iphone 4s and it worked nice with facetime and imessage using my phone number but  it was stolen on December so I buy a new iphone 4s using the same cellphone number  but now imessage and facetime does not work with my number, it only works with my apple ID.   Please Help me I speak Spanish so  if my English is not ok  I´m sorry about it.
Do you think that apple has to   reset in their database of the old serial number attached with my phone number and that’s why I can´t activate imessage and facetime with my number in the new iphone 4s?? 

I understand all of this Meg; that is why I bought an Iphone; but never expected my phone not even give a at least a 24 or even 12 hours....I work 12 hour shifts and also would expect to have to charge each night but not twice a day or more.  I am not always somewhere I can charge my phone.
Your points are true; however it doesn't help me......

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