I have a complaint

can some one give me a email to send in a complaint i'm sick of setting on the phone. i'm so up set about trying to get dial-up and getting the run around my next emails will be to the oklahoma corporation commission and the BBB.

Have you tried contacting the AT&T Customer Care team with the problems you're experiencing? They can be contacted by clicking the link below:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773
In your message, please include:
- Name
- Address
- Account number (if you ever received one)
- Email address
- Phone number
- Best time to contact you if needed
- The issues you're experiencing (in detail)

Similar Messages

Hello I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair. Following my issue relating to a

Hello
I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair.
Following my issue relating to a blank screen 2 weeks ago, your advisor arranged for my iMac to collected by Amsys, for repair and return, this was done and it was returned to me last Tuesday, onWednesday I set up my iMac again and instantly realised I had problems, much worse than before. I called Amsys to inform them of the issue of the computer being very very slow and unable to open iPhoto and pages, and document listing would not show up, plus I had no sound on the mac.They informed me that they had only replaced the video card and what they had done would have not affected the computers performance. He suggested I reinstall OSX again which I did, but this made no difference to the programs, so I called you.
Your technician on the phone was very good as they have always been, and made an appointment for me to go into the Milton Keynes Apple store the next day at 1 pm, which I did.
The gentleman on the Genius Bar was very good and was able to run tests on the iMac in my presence, and diagnosed immediately an issue with the sound problem, and advised me that this could not be fixed while I wait and I would need to leave it for repair. I made him aware of the previous repair, and he was able to see via your system, the list of logged issues I have had with this since purchasing in September 2012. I'm sure you can see from the way you record all calls and issues the problems I have had.
Today I called to ask if my iMac would soon be ready for collection, I was told the repairs had been completed and it was being tested. However to my dismay, I learned of another serious issue relating to the repair carried out by Amsys. I was informed that 6 screws were missing from the the iMac internally, which caused me much distress and concern, they also told me I had to wait even longer as the screws had to be ordered and installed on arrival before I could collect it.
My issues here are: I trusted the Amsys repairer as it was arranged and recommend by you, it is very evident they are not competent to repair, as they have caused more problems with my iMac on its return, despite enclosing a checklist, fully ticked showing everything working well, it clearly wasn't ! Plus the issue of missing parts (screws) during the repair, I have already expressed my disgust with Amsys, by email and had a response, within the hour, apologising and told me they were looking into this.
This where I stand on this, I have not had my iMac for almost two weeks and I do not know when I will get it back. I'm also very worried about what other damage has been caused by Amsys and the quality of my iMac now. I want to know what you, Apple is going to do about this ? I have already been very inconvenienced by this and until now I have been a very loyal apple customer with 2 iPads, and 4 iPhones in our household, not to mention the iMac.
I feel I have been very let down by this experience, on my iMac, which cost a lot of money, I have also lost a lot of money with lost work and unable to carry out my business without it, and I will be seeking compensation.
I trust you will take this complaint seriously and pass it to the relevant department for action.
Yours sincerely
Des Withey
Sent from my iPad
On 26 Feb 2014, at 11:44, Apple Support <[email protected]> wrote:
Thanks for contacting us.
Thanks for contacting Apple Support. If you need more help later, you can open the case below or start a new support request online.
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Sincerely,
Apple Support
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Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.

Ok apple I have one complaint and that is the fact that when I am on the Internet with my iPod I can't get onto the AppStore because it says cannot connect to iTunes store

Ok apple I have one complaint and that is the fact that when I am on the Internet with my iPod I can't get onto the AppStore because it says cannot connect to iTunes store

Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight

Does Apple have a complaint department for Resellers?

macbook pro Mac OS X (10.4.6)
Does anyone know if there is an email address or phone number to lodge complaints about Resellers? I have been all over the Apple Support site and I can't find one.
I bought a MacBook Pro on 5/14 (1.83GHZ) and on 5/16 they started offering the 2.0GHZ for the same price. I tried to return it to the reseller (Connecting Point Medford, Oregon) which posted a 7 day return policy and they refused to take the return saying Apple will not allow them to return computers unless they are defective because Apple will not take returns on registered products. BTW, as we all know you have to register you Mac when you first start it up - there is no option to skip registration when you start it up the first time.
Also, the Apple store has told me if I had purchased from them they would have accepted the return. Anyone have any ideas?

In addition to the advice from Rajesh have you contacted an Apple Store in the area? My original MBP was a 15" I purchased from CompUSA. But when I had an issue with it AppleCare made me an appointment with the local Apple Store in the area to speak with a genius. They acknowledged the problem and swapped it out for me in store even though I did not purchase it there. They also allowed me to pay the difference to upgrade to a 17". I was very pleased with that. They gave me a receipt for 17" purchase at full price with the 14 day return and all. Just like that I was an Apple Store customer instead of a CompUSA customer.
YMMV since your issue is not actually one of a failed unit, but you never know what they may be able to do for you until you ask.

Do BT have a complaints procedure

I know they have a code I am without
broadband for a week. I opened a complaint on the website about the
customer service I received when I tried to resolve the issue
I was hung up on twice and my calls were not returned.I complained
about this online I was given a number and two days later I received
an email saying try plugging in the router and pointing me to 3 web
links when they know I am without broadband useless and no mention of
my complaint about customer service.I phoned to try and discuss it and
was told the complaint was closed!, it could not be reopened neither
could I discuss it. Is this a complaints procedure? I think I will
have to complain to the regulator unless anyone knows how you are
supposed to complain.I do not know how according to their own code how
they resolve iissues to customers satisfactrion if they don'ask the
customer first and just close the call automatically

Give you an idea of how BT complaints procedure works. I have been through their procedure, it took two letters sent to them, as they said they had not received the first one. Then after eight weeks, they wrote back, no mention of what the main complaint but more on the attached prove that I supplied to back up my complaint. I received a deadlock letter. So next step was to contact Otello who took the complaint over. This cuased even more problems, in that after about five months, a manager in the UK put a note on my account, stating that in future if I rang up for tech support, the advicer had to tell me to ring the ombudsman to get support. This went on until I got the final discission from the Ombudsman and accepted it. You will find that the Ombudsman will use within his letter a lot of the same words as BT staff say are BT policy and will only suggest that BT write to you and at the most will have to pay compensation of £50.00. Also they talk in present tence and not about what was going on at the time that you made the complaint.
Hope this helps.

Re: Do BT have a complaints procedure

I have just got to the point of totally detesting the service I have had from BT in finalising my final bill. Have searched the BT Website to find the BT Complaints Procedure. I cannot find it!! The website is doing as normal sending me round in circles back to the same page each time.
Anyone know where the procedure hides??

Hi TerryWinfield,
Welcome to the forum and thanks for posting. Please use the 'contact the mods' link in my forum profile to send in your details if you need any help getting the issues with your final bill sorted. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I have a complaint about my mac book pro being slippery. Why do these expensive computers that we as consumers purchase if you set them on a couch slip off no matter where you place them on the couch?

Hi, my Mac Book Pro 15 inch lap top if i set it on the couch no matter where I place it slips off and luckily so far I have caught it before it falls onto the floor and gets ruined, of which I am super afraid of, due to what I initially paid for it as the consumer. Also, the couch is not made of slippery material at all. Also, when using it on my lap while watching tv, and multi tasking while doing my college homework, it even slides off of my lap at times. Why is it called a lap top then when it's not working as one? Are we to wear rubber pants that grip your products? Also, Why do you place on your Apple website that in one area a satin cover is available in the teal color, and then in another area it's discontinued? I believe it would be simpler if Apple would just remove the product all together from the purchasing website once any product becomes discontinued. Also, I was sitting here at home waiting for a reply about the satin cover in teal no longer being available period or that it has shipped, but yet I ended up calling Apple altogether myself and finding this all out that the only available color is the black. It would've been nice to have recieved an e-mail or a phone call on why it wasn't going to be shipped, or shipping instead of having to do customer services job and doing the leg work myself. Also, why is it that no one also even tells a consumer about the classes that were offered to a new consumer for 14 days after purchase of paying the $99.00s to learn about their macs of any kind? If I had known about such a program, I surely would've signed right up for it. Now I am being told that I can only take one clas at a time or something?!? I seriously wish I was told about this as a consumer of the Mac Book Pro 15 inch, because I would've purchased that offer right away, and now I am stuck and can no longer do it. Also I have had my computer since October of last year. So, I am in college as becoming a graphic designer within a degree of an Associates of Science and am now still struggling to learn the computer, and the programs I pruchased as well at the time of purchase, along with an Epson printer, the magic mouse, and the one year warranty. As for this all, I do believe that Apple needs to make a better bottom to the Mac Book Pro's within a much better quality for the price we pay as consumers, and all other lap tops and/or Notebooks in making them slide proof. The tiny rubber spots on the bottom of the lap tops or any Apple computer similar to mine just needs a better quality improvement to us consumers I spent good money on this purchase, I think now I deserve a rubberised protective cover for free for the slipperyness, and also since I was never told about the program for the classes of which a consumer was to pay $99.00s for, I think as a good paying quality consumer for Apple's products, I now deserve these classes for free as well.
Sincerely,
Kim

Hi shldr2thewheel,
it has been a while since we have last spoke, I would like to let you know, I am still working on getting used to the switch from windows to a Mac/Apple system. I do have a new question for you, I did purchase In Design CS5.5 through journeyed.com through Cuyahoga Community College of which I attend as a student, is there a way to purchase an online book through iTunes to learn that as well? Also, you know me, the struggling student, I would also, when and if the book can be purchased through the iTunes, would need to know if you do know of a much easier book for struggling students like myself and at a reasonable price as well for the In Design CS5.5 program. Our campus bookstore had closed early, and, so did the colleges library and our local library here where I do live, so, I cannot go to either place to purchase a book or to take out a book, plus cash funds are low at this moment as well but, I do have money left on the iTunes account to use, if it can be used. So, can it be used, the iTunes money, towards finding a low priced online book? I am in great need of assistance as I have a project due for my one course for this Tuesday, September 4, 2012.
Sincerely in need of help once again,
Kim

I have a complaint about a fitness band that was purchased. I need to email someone about my problem

I purchased a Misfit fitness band on 2/2/15. I put it on this morning and went to work. By the afternoon I look down at the band an noticed the band was broke and the center part was missing. I took it back to the store and showed the manager the broke band and explained to him that the center piece was missing. He told me they could only replace it if I bring the piece in. If I knew when the band broke, I would have the piece. But wearing it and it broke without my knowledge, how can I have the missing piece or even know where to start looking. I paid extra for the insurance for them to tell me I just wasted my money and time because they can't help me. I think that is just bad business and best buy let me know today that they are only about getting my money not caring that a product of theirs broke within a week of purchase. I just want to replace the fitness tracker with another, but this did not take place. I need someone to help me with my problem.

Hello bjordan,
Fitness bands are a great product that I have used quite a bit. If I lost my fitness tracker, I’m sure I would be equally as upset, especially considering how new yours was to you. I would be happy to shed some light on your concerns with you Geek Squad Protection (GSP) coverage.
Based on the information you shared of this incident, it sounds like the actual tracker separated from the band and was lost during use. If this is the case, per the terms and conditions of your plan it would not be covered. “If your Covered Product was lost or stolen (this Plan only covers Covered Products returned to us in their entirety)”. If I am misunderstanding your situation, please let me know so I may look into this for you further. Additionally, you should be able to visit the store to return your GSP for a pro-rated refund.
Thank you for sharing your feedback with us here on the forums.
Best regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

2.1 software is not all good - I have some complaints

The fact that the touch treats audio podcasts the same as music makes it almost unusable. I do not want the repeat and random options to work on podcasts. My podcasts are listed with the newest on top of the list, so I listen from the bottom up. When complete, the software will either skip to the next poscast (already listened to), or dselect another randomly. I want it just to end, and go back to list episodes. This is how audiobooks works, and how video podcasts works. I listen to audio podcast over 20 hours a week and I am very unhappy, to the point I want to rollback to 2.0 software. I had to give up the great feature of 2.1, but this feature makes 2.1 unworkable.
Comments anyone? Am I the only one with this issue, or is there something I am missing?

Could you tell us you system version? Which Pages do you have? from iWork dvd or from the AppStore?
Have you restarted your computer?

I have a complaint against king kang Labs?

Dear team,
Please check this issue on kkTalk,have doubt in security,when i download the app and logged in with my email id and password ,Google sent me 'Suspicious sign in prevented'
The details as follows:
Thursday, September 25, 2014 5:23:15 AM UTC
IP Address: 23.21.164.125 (ec2-23-21-164-125.compute-1.amazonaws.com)
Location: Ashburn, VA, USA,
please check the security of the app and post,please beware of these issue.

You might want to read the reviews for kktalk and consider deleting that app.

The Xperia Z1 is the best mobile device I have owned so far.....but for one annoying flaw.....

OK, I have owned the Z1 for around 6 months now, and I have LOVED the product...I more or less have no complaints, and its become pretty much my favorite electronic device, except for my gaming PC : D
I use it day in day out, listen to the radio, watch video, surf the web, exepriment with all kinds of the incredible apps, and of course, play games (and it will be gaming that my comment is primarily about)
Thing is....gaming on the Xpeia Z1 is a GOOD experience....excellent GPU performance (though it gets HOT! ...really noticeably HOT..not warm....**bleep** it gets hot! : D), great screen, great sound with headphones (though the headphones jack tends to get in the way when holding the unit in landscape), and if playing without headphones, I find my hand covers the speaker and totally muffles the sound!
These are just small niggles, but nevertheless, things I notice, that I would desire to be slightly changed if I had the chance, but I realise they are issues with the hardware and design, so Im happy to wait unitl I get my next phone (likely the Xperia that comes out in 18 months when my contract is up!) and see how they are dealt with through the evolution of the series.
These are just mega picky things Ive noticed in an otherwise perfect design (for me....just my opinion).
However...the only thing that REALLY REALLY REALLY ticks me off, is a software issue....that has apparently been dealt with via the 'Immersive Mode' feature in Kitkat 4.4.4 (which I am running on my Xperia)....
That is the 'Soft keys' not disapearing in games, and taking up quite a large chunk of screen real estate.....in a very annoying place that depending on the game, can even quite easily be accidentally touched, kicking the unwary user out of the game,! (ARRRGHHH!)
Now I realise that proper support for 'Immersive mode' is actually up to the developers (am i right in thinking this?) and I have tried a couple of games that advertise support, and its all well and good, and works fine, also my comic book reader supports it, and so I get ALL my screen for books (rarely, I use HDX for that), documents and comics....and of course the built in video player has seemingly ALWAYS supported complete fullscreen without these **bleep** buttons getting in the way....
And its such a GREAT screen too....does anyone know exaclty WHY it is, that the Xperia series in particular sacrifices so much screen to these buttons while gaming?
All games Ive tried have the 'Top Bar' (with battery, signal and time etc..nto sure what its called officially)...automatically hidden..so why not the 'bottom bar?'..the menu keys? Especially since the strip of screen is so HUGE!!
To show 3 **bleep** buttons!
What really makes me wonder, is that even my Kindle Fire HDX (which I use primarily for actualy reading books/newspaper/articles) and that I consider an 'inferior' device in most respects..actually has a 'hide soft keys' feature...where in games and apps the 3 buttons and strip of screen are replaced by a very small and unobtrusive little tab...that you simply swipe out to expose the keys....
A GREAT solutuion!
Why isnt there something like this on the Xperia series?
I have deliberately explained myself fully here because I have become very frustrated wth this just recently, as I have been playing a lot of the brilliant games by the developer RORTOS...that makes impressive flight simulator games....games that (Particularly F-18 Carrier landings Pro 2) cannot run very well on my Kindle FIre HDX....
They play beautifully smoothly while maxed out on the Z1 though....(and the same goes for GTA Vice City, that I have been enjoying playing again on mobile on the way to work every morning : D...thanks Sony and Rockstar for a great start to my workday xD)
BUT these great games are being MARRED quite badly by those DAMNED BUTTONS!!
In F18 Carrier Landings Pro 2 and Airfighters (2 RORTOS games that are really superb if you like flight sims) several controls are positioned at the edge of the screen...and the soft keys are right in the way...so they are functionally gettiing in the way...
and whats more, they ruin the original design philosophy of the Xperia Z1...the design philosophy of 'OmniBalance'..because the game image is not equidistant from the left AND the right side...but shunted one side or the other, because of these **bleep** buttons!
(I hope I have explaiend this, and you can picture what I mean...it really irritates me : D)
Yes I am aware of a few apps that are available, both root and non root solutions.. but I have found them all too imperfect...just not good enough, too clunky, too much configuring and messing around to get them to work...and even then they have too much impact on other functions to be worth it for me...since i do use my Z1 for a LOT of different things.....
The ones Ive tried are fine as kind of Dev Tools...but I really love the overall design of the Z1...and I like to KEEP it beautiful and slick to use...as slick as it looks...(yep, I like the cosmetics so much, I cant even bring myself to keep it in a case xD...I just have to be careful with it...and its hardly got a scratch so far...just a few hairline type ones : (....
So...can Sony please add a little feature, like the small tab that I mention above on the Kindle Fire HDX, to hide those keys?
I have messaged RORTOS about them supporting Immersive mode fully, and they said they would look into it (of course they said that!), bur that most devices these days ALREADY hide the soft keys in games...and in my experience, thats true!
Out of 5 or 6 devices Ive played games on, i have to say that the Xperia series is easily the most effected by this issue.
and its ANNOYING as **bleep**...and I KNOW Im not the only one that thinks this...but I havent found an official Sony response (or indeed Android or Developer one) about what is likely to be done.
So does anyone have any news?
Does anyone know why one of the best screens and best GFX performers in a mobile device is still suffering from the soft keys being present at all times in games?....(except every now and then Ive noticed the keys are slightly camoflaged, as white dots....the strip of screen is still taken up, but the actual key icons are reduced to white dots (anyone else seen this?) but this just seems to happen randomly......sometimes it does that, mostly it does NOT...and besides, its not a real solution anyway...since a chunk of screen is STILL used up by it....
Please Sony, you use a custom Android, just liek Amazon do on the Kindle Fire HDX (though admittedly, not quite SO customised xD), and THEY can hide these keys without immersive Mode support...
Why cant Sony?
rant over...
I still totally love the phone..Im only going off on one like this because I love everything else about it...but this one thing I think is actually a pretty big deal.....so please address it ..
Please?
All the ebst
jim.
(PS I am also really harrassing RORTOS about supporting Immersive Mode too....if ALL the Devs supported it, then this wont be an problem (I suppose anyway?)....but Im not sure if there is an issue about how many people are actually USING KitKat 4.4.4...I would guess a LOT but perhaps not quite enough to make a special effort for?....anyway...Im not just picking on Sony : D)
rant really over.....for now.....

You had to have some kudos for the effort put in to your thread as week as the point you make.

Some of my contact names are not appearing when they text message me. They are just showing up as their numbers. I have them saved in my phone so i am not really sure why their names aren't showing up when they message me?

some of my contact names are not appearing when they text message me. They are just showing up as their numbers. I have them saved in my phone so i am not really sure why their names aren't showing up when they message me?

I have this identical problem. For a while my group texts didnt show up on my ipad. Then one day they did, maybe everyone in the group started using the same os version or something. Ever since my first reply to the group there have been complaints of multiple threads. I can not find a pattern for when my group text's decide they want to create a new thread. (it doesnt happen every time) Everyone in the group has deleted the thread, we've all toggled imessage on/off etc. There still hasn't been a solution.
Any help would be appreciated.
Thanks

Trying to file a complaint...

and I have hit every possible roadblock. I believe it is complete ridiculous in the year 2014 that a technology company does not have an email address to use to submit complaints. After some research I followed a link over to the Verizon Wireless leadership (Leadership | Verizon Wireless) directory and found both my regional President as well as the VP of Customer Service. I was attemping to submit my complaint using the contact link for these individuals and nothing happens. So not only am I frustrated and angry at your company, you give me a possible way to contact you and it doesnt work.
Here is the message I was sending:
I want to start this off by stating this is a complaint. Something small that could have been easily resolved has become a much bigger issue and the fact that I am now typing this message to you is further proof of the poor customer experience your company provides.
I have had the same cell phone number from the WorldCom days. I stayed with the service when it was rolled into Verizon. I have been a loyal customer for what I believe is almost 20 years. That is what is fueling my frustration over this entire situation.
We currently have three phones on our account with you. Myself, my mother and my brother. My brother is deaf and uses the phone primarily for text and email. He wanted to upgrade to the new iPhone 6 and sent me copies of the different ads that stated turn in your old iPhone for a new one. I will state here that I misunderstood these ads. I thought as an existing customer I could come in, trade in my old phone and receive a new one. I figured I would have to change my contract and start a new two years. I was wrong. But the way I was informed it where the problem begins.
We went to the Verizon Wireless location in Harstdale, NY on Sunday morning. We arrived at about 11:30am or right as the dance party was starting as the music was very loud. We explained why we were there and waited our turn. We finally had a sales rep assigned to us and we explained we were there to turn in old phones. He asked if we were new customers and I stated that we were existing customers. He discussed the phones that they had available and I decided we would upgrade all three lines to the iPhone 6 with the 120gp memory. They had none of the smaller memory and I figured if I was there I would upgrade them all. This is when he looked at the account and stated that only my brothers line was due an upgrade. I asked about the ads I had seen and his response was "we cant give everyone a $900 phone sir". This bothered me. Again, I admit I misunderstood the advertisements but what I saw was that if I was someone new I would be given this deal. But as an existing customer I was not. I discussed this further and was getting increasingly more frustrated. As this is happening a girl who worked there kept changing the music to more bass heavy dance music at a volume that was too loud for a store and I was losing my patience.
I finally stated to the rep to just upgrade my brother phone and that when my account comes due in June I would look for a new provider. A company that was interested in keeping a loyal customer. His response was the one that pushed me over the edge "You will see that we have the best network and come back". Excuse me? As a representative of Verizon he just told me to leave? I was stupefied by this and just stopped the discussion. He went to set up my brother's phone as I became increasingly more frustrated and was now starting to get a headache from the music volume.
I decided to call customer service while in the store to explain what happened. They were no help. They were unable to assist me in my original desire to upgrade my phone and then no one seemed to care that your sales rep basically told me to leave your company. After this call was terminated I left the store and was heading home when your customer service rep called me back to make sure I wasnt upset with her. So now I am angry at your company, have a headache from the music and now I have to coddle your rep who took my statements personally.
Now for the last two days I have been attempting to submit a complaint to your company and have hit every obstacle possible, There are no email addresses listed on your website to use for complaints. It took me two days to find this (Leadership | Verizon Wireless) and I am not certain this is correct. Yesterday a customer service rep gave me [email protected] as the email to use for complaints. There is no way that is correct. When I called today I was told by a rep and her supervisor that there is no email addresses to use to submit complaints. They would give me a physical address to mail complaints. It is the year 2014. You are a technology company and there is not a single email address to submit complaints? I guess this is more proof of how you feel about your customers. Why make is easy on people that have a complaint. Maybe if you make it really hard to contact you we will just stop complaining!
Your sales reps are more interested in new customers then helping existing ones. Your customer service reps are too sensitive to understand that its a corporate problem not a personal problem and your company is so smug that they do not have an outlet for customers to voice their problems.
I said this in my original email sent yesterday, add up all my bills. Add up all the charges, overages, usage fees, roaming charges, data charges. Now add all my home phone bills, home internet and fios charges. You tell me again how I should go find another company. Tell me again I will be back!
So please keep working toward getting new customers, you are going to need a whole lot of them to make up what you are going to lose in me! I will make sure anyone who listens to me will hear about this experience. I will make sure I will say how happy I am with what ever company I end up with. I will make sure my boss hears about this when its time to update our business lines. I will make sure that this experience is shared with anyone I can tell.
All of this because I wanted to upgrade my phone and start a new two year contract with you. Amazing how things can change so fast.

Hi larissadallari,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

How can i email itunes with a complaint?

Hi, I have been an Itunes customer for awhile now and I have no complaints except for 1. Recently I lost everything I had on my computer so I had to reinstall Itunes into my computer. I had around 620 something songs but now I only have around 200! This has happened to me before where I synced my Ipod or in this case Iphone into the itunes and it says I can only have the songs that are in that current library. It happened once before and I just let it pass, but I am not going to rebuy 400 songs that I paid to have. What I dont understand is how I used my apple ID to sign in with the newly installed Itunes yet it showed a library that I hadn't had in like 4 years. If I signed in with the same ID I had before when I had 600 songs shouldn't it have had a list of all the songs I had? What should I do?
Thanks PLZ give me any answers or what you think I can do about this :-)

You can contact iTunes Support however they can't really help with your non-store purchases. Hopefully you library is merely corrupt and can be restored as follows...
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
If I signed in with the same ID I had before when I had 600 songs shouldn't it have had a list of all the songs I had?
Not really. Unless you purchased a subscription to iTunes Match you should have access to your store purchases that are available to download from iTunes in the Cloud. iTunes Match is no substitute for a proper backup as described above. That is the only way to be certain you will be able to restore the entirety of your library in the event of a problem.
tt2

I have multiple profiles and want to go back to a single profile without losing data or programs that are not shared

Hi
I need help
My partner has set up multiple profiles on the iMac and has not done the sharing of files and software correctly. Therefore we have some programs that do not operate in all profiles. I want to go back to a single profile but need to be sure I am not going to lose any data or programs in the process.
Can any one give me a step by step guide - I am not mac savvy.
Thanks in advance

Hello!
I recently just downloaded the 'Waze' app as a backup for my Garmin. I've read a few reviews that seem to rant and rave about how good the GPS app is. It is community driven and maps are constantly being updated by users. Plus it has a few other fun stuff in it (something similar to Gasbuddy where you can owe prices on the map). But like the person above me said, there is lots of useful free GPS apps in the App Store.
Oh and I may be wrong but I remember reading an article about Google being slower about updating its maps system--ie no turn by turn voice, which many people have had complaints about.
Happy Searching!
Ps - if you switch I wouldn't go to Blackberry.

I have a complaint

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