I have a HP Officejet Pro 8500 - Mac can't find unless I restart

I have a HP Officejet Pro 8500. SInce installing Mountain Lion I usually have to restart my computer to get anything to print. When I come back to my computer my Mac can no longer find the printer until I restart again. Connect via home wired network

Hi there Robert Wendel,
Lets try uninstalling and reinstalling the printer. Use this guide here to uninstall then this guide to re-install. Let us know if it helps.
Best of Luck!
I work with HP. My posts and opinions are my own.

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I have my HP OfficeJet Pro 8500 A connected to my Mac Book Pro on a Wireless network. It works and

I have my Hp Officejet Pro 8500 A connected to my MAc Book Pro which is running Lion OS on a wireless network. It works just fine and prints and everything. The problem is a "HP Utility" window that pops up on my screen and says it is "connecting to device" and lists my printer. It just runs and runs and the entire thing is gray - meaning I can't close it, cancel it, or anything. When you try to click on it, the arrow becomes the color wheel of death. It is driving me crazy. I have gone through settings, I have downloaded the latest drivers, I have looked in utilities, I have opened the printer folder and can't find where this thing is coming from or how to turn it off. Please help. And yes I have turned offf the computer and rebooted.

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: http://support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
If you want more features, you can download and install the Full Featured software from the "Support & Drivers" button at the top of this page, otherwise, basic printing and scanning will work without it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I have a HP Officejet Pro 8500 A909a connected to a Time capsule. My iPad 2 don't recognise the printer. Why?

I have a HP Officejet Pro 8500 A909a connected to a Time capsule. My iPad 2 don't recognise the printer. Why?

The pad will print to any airprint compatible printer. Hp makes several, but i do not see yous on the list.
Here is the list
http://support.apple.com/kb/HT4356
You can download the hp eprint app from the app store and see if that works for you.

Have an HP Officejet Pro 8500 Wireless. Trying to print to it from my iPad2. Having some problems.

I Have an HP Officejet Pro 8500 Wireless. Trying to print to it from my iPad2. Having some problems. Trying to print docs or files from the iPad usuall gets me a page that looks scrunched up to one side. Is there a good printer app (preferably free or shareware) that I could get or is there a patch, new driver, new firmware or something for the 8500 that would allow good printing fro the iPad wirelessly?

The latest firmware version for your printer is DLM1FN1006BR; you can verify yours by printing out a self test page via the front panel of your printer.
Also, the HP ePrint Home & Biz app supports printing over your local wireless network, so please verify if your printer is connected to the same access point as your iPad2. You are also able to verify connectivity by typing your printer's ip address within the address bar of your safari web browser.
Say "Thanks" by clicking the blue Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"; therefore, it's easier for others to find.
I am an HP employee.

I have a HP Officejet Pro 8500 wireless. Does it support "air print'?

I just purchased an iPad2. I have setup a wireless network in my home. My laptop, printer and Blu-ray are attached to this. The iPad2 said the wireless printer must be "air print" enabled. I can not find anywhere there is a mention of "air print" on the website. How do I know if my printer is "air print" enabled?
Thank you for your help.
Patricia

Unless yours is an 8500A I don't think it supports AirPrint. Check this page: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en#N154
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I am employed by HP

Officejet Pro 8500 A909G Can't Scan to Network Folder - Install won't detect Printer

I have installed an 8500 on a wireless network. There are 2 PC's; 1 is XP Home, the other is XP Pro, both are Service Pack 3. The Router is a Linksys WRT54G2, Wireless adapters in both PC's are Linksys Wireless G - PCI cards. Both PC's are running McAfee Total Protection software and they are up to date. Windows Firewall is off. I'm using a 9 char SSID (all alpha), it isn't hidden and I'm not using MAC filtering. Security is WPA2 using a pass-phrase. I have added SLP service on Port 427 in McAfee on both PC's for UDP and TCP. (I've also opened up 135-139 and 445 for File sharing.) All devices configure using DHCP. The printer was turned on first and gets 192.168.1.100, XP Home gets ...101 and XP Pro gets ...102. Signal strength for both PC's is Excellent and the LAN runs at 54.0 mps. (I can't think of anything more to describe how everything is setup. If anyone needs something else, just ask for specifics.) Now the PROBLEM:
During installation: 1) XP Home discovers the printer just fine, all is happy and all works as advertised. 2) XP Pro doesn't see the printer when searching for printer (not recieving SLP Packets?), I have to go to advanced and search by IP Address. There is some point after this that I receive an error saying I need to check port 427 etc. I check continue installing wireless and ignore errors. When install is done XP Pro CAN print. I CAN run HP Solutions Center and scan. I CAN'T go to the printer and press the scan button and "Scan to a Network Folder", I CAN'T setup this function for the XP Pro machine using ESS. I CAN access EWS from either PC (that uses port 80). I have tried turning off the McAfee firewall to no avail (of course McAfee doesn't exactly turn off completely - I have read in some other forums). I'm not sure what to do next and I'm spending WAY too much time on this install (this is a customer of mine). I was about to tell them I can't turn on this one option - then I tried to turn on file-sharing and found it doesn't work either! I could point the finger at McAfee because it sounds like their kind of problem, however, both versions are identical, and both have been setup the same. The only real difference is XP - Home vs Pro. If anyopne has seen this kind of problem on an XP Pro box please let me know. I'm now just scratching my head with no other options.

I have a customer with the EXACT same problem. I HONESTLY thing that HP has a driver/firmware problem here.
Three different computers, A desktop, a laptop and a Netbook (sounds like a joke...) NONE will allow Scan to Print. I have installed/uninstalled around 9 times now - HP sent the customer a NEW printer in December - still no workee. Spent 5 hours on phone with tech support - NO WORKEEE...
Here is the maddening part - the SCAN TO E-MAIL works PERFECTLY!!!!!!!! ALL other functions work Perfectly - but Scan to File just fails stating that it can't find the computer.
I can ping the Printer, I have disabled ALL anti-virus, firewall software, scanned with Malwarebytes, TrendMicro Housecall, Eset NOD32, and Kapersky scanners with negative (good) results for bugs...
I'm just happy that SOMEONE else is having the problem... (so that I know that I'M not COMPLETELY crazy....) (The scene in OFFICE SPACE keeps playing through my head, the one where they take the fax machine and play baseball with it...)
Help!!!!

HP Officejet Pro 8500 A909g can't scan to network folder

Since upgrading to 10.7 Lion, I have not been able to scan to a network folder on my mac.
Have downloaded the latest driver from HP, and reinstalled the driver etc, but to no avail?
Any thoughts?

Latest news:
there's a firmware update for HP OfficeJet Pro 6500 Wireless (A909g) which is compatible with the new SMBX protocol! This re-enables scan to folder capabilities in OSX 10.8 & later!
You CANNOT find this update under Mac OSX menu on the HP support page but only under Windows, and need to update the firmware via a Windows system (or a VMware machine).
After that, it works again!

I have an HP Officejet Pro 8500 with a FALSE paper jam error that won't clear.

My subjectline says it all. I have a false paper jam error that will not clear and keeps me from printing. Can you help?

I have a C3180 with exactly the same issue.... I've tried trouble-shooting, restarting, cancelling and re-sending, disconnecting and reconnecting.... but nothing has helped yet and it's SO frustrating because I have to submit this wretched application like already Good Luck with yours, and if you figure out anything that works please let me know!

HP officejet pro 8500 A909g Can not send emails from scan to e mail & Forward My Fax on Emails

I have Windows 7 home Premium os,
My earlier router malfunctioned so have installed new Dlink router DSL-2750U and after that i am not able to use scan to email & Fax to email options.
Email id to forward mail is a gmail id.
Please advice

Backing up a moment, how do you access your email;
Software based program (ex. MS outlook, aol desktop)
Web browser (ex. Google Chrome, Internet Explorer, Firefox)
Another method
Scanning to email requires a software based email to be open.
However, a work around may be present if you were able to provide the information stated above.
I am a HP employee.
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--Please mark the post that solves your problem as "Accepted Solution"

HP Officejet pro 8500 A909g Can I clean printheads or is it necessary to put in new ones?

Have been having issues with poor color quality. Also Black ink prints sometimes not always. e.g. On duplex printing balck ink fades to nothing after a couple of pages. I know the issue is in the printheads as even the print cartridge holder is full of dried ink spots. Inside of printer is full of dust. Would like to clean ink cartridge holder and vacuum or eliminate all dust inside printer as well as cleaning or replacing all printheads. Where can I buy new printheads at best prices?

Hi Computronics,
Yes you can clean the print heads, i have included the document ''The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem...'. I know that you are not having this particular error, but it does show how to clean the printheads.
Please let me know if this helps.
I worked on behalf of HP

I have a hp officejet pro 8500a plus. can i print in all black when the other ink colors are out?

i'd like to find out if there is a way i can still in black if i have one color cartridge empty

This model has separate ink supplies and printheads. Ink is required in all the colors to keep the printheads and plumbing from clogging. See this page for information on how ink is used.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Have an iPad 3. Have an HP Officejet Pro 8600. Can not print.

Have an iPad 3. I can not print, but was able to print from my wife's iPad 3. Have printed as early as last Thursday. 4/18/2013. Why not now?

Perhaps a firmware update for the printer if one is available? Many times rebooting/restarting everything will do the trick, but obviously that did not work for you.
Did you reboot the iPad by holding down on the sleep and home buttons until the Apple logo appears on the screen?
The other thing that you might considers is to reset all settings. Settings>General>Reset>Reset all settings. That will reset the iPad to factory defaults for all of the iPad settings. It will not delete any data but it will be time consuming to set all of the device settings back to where you had them. I know, because I have done it.

HP Officejet Pro 8500 a910 wireless connectivity issues?

I have a HP Officejet Pro 8500 a910 and It was working fine. I got a new router and it was still working fine. Second night of having everything set up it stops working and shows as offline on my computer. It will print information about the printer from thecomputor but will not print out any other documents.

I'm having the same issues. In my case, first I updated my MacBook Pro to OS X 10 Mavericks. A few days ago, the Actiontec gateway router provided by my ISP Frontier Communications ceased to function. Frontier sent a Netgear 7550 gateway router to replace it. I installed it according to directions. My email capability and home network went down. Frontier helped to restore the email but the techs I worked with couldn't figure out what to do to restore my wireless network. The router's setup would not allow me to replace the WPA Shared Key with the wireless network password I used previously. So, I updated the ASUS range extender and all the wireless devices that were on my home network with the new WPA key. Both printers, the Officejet Pro 8500A 910 and a Brother wireless laser, will not network. The Officejet blue wireless icon no longer lights up. I uninstalled the Officejet's software and then downloaded and installed the latest software and drivers for the Officejet Pro 8500A 910. The HP Network Configuration printout indicates that its network status is ready and the active connection type is wireless. I had it connected to my Mac with a USB cable so I could reinstall the software and drivers. When I disconnected the cable, I lost connection to the Officejet and couldn't print. the HP utility could not establish a wireless connection even though I did input all the new router settings. The Officejet thinks it's wireless but it isn't. I can only conclude that my Officjet is delusional. It's not all that old, but could it be ready for the all-in-one graveyard?

HP Officejet Pro 8500 A910, 2 sections different paper size, prints incorectly

I have an HP Officejet Pro 8500 A910.
My Word document has 2 pages in 2 sections the first page and section is an envelope and the second page is a letter. On the 8500, if I choose to print just the 2nd page (the letter) it uses the envelope paper size and print half the width. Tried Word 2003/2007/2010 same thing.
This prints fine on an BusinessJet pro2230
Brian

Hi monkplayer,
It looks like your problem is solved? There wasn't a problem with the printer itself, just the printer settings on your Mac?
This is good information though. We don't always have detailed solutions for customers that are using Safari, since it is hard to write instructions for the general public with specific steps for each operating system.
Best of luck,
Mary
{I work on HP's behalf}

HP Officejet Pro 8500 Wireless that has stopped being recognized as powered on

I have an HP Officejet Pro 8500 Wireless that has stopped printing. Troubleshooter identifies that the printer is not powered on, when indeed it actually is powered on. I have tried unplugging the printer and resetting the network information as well as rebooting my computer all to no avail. The printer is being recognized by the network without any issues, just for some reason it doesn't think it is powered up. I very much appreciate and thank you in advance for any information and advice.

Hello there! Welcome to the forums @margarethpayne
I read about the scanning troubles you are running into with your Officejet 8500 Wireless, on 10.6.8. I have some ideas that could help.
In order, try this:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Re-add the printer, this is the direct link for you: HP Officejet Pro Full feature Software and Drivers - Mac OS X v10.6
Try scanning again now.
Let me know the results
R a i n b o w 7000I work on behalf of HP
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I have a HP Officejet Pro 8500 - Mac can't find unless I restart

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