I Have a HP Photosmart Premium Fax all in one  C309A,I can't save the scanned documents since upgrade to Max OSX10.9.2

I Have a  printer HP Photosmart Premium Fax all in one  C309A,I can't save the scanned documents since upgrade to Max OSX10.9.2

Did you install the latest drivers?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3 737195&

Similar Messages

  • HP Photosmart Premium Fax All-in-One Printer ( C309a) - won't turn on

    Greetings everyone, I am hoping someone is able to help me.  Whenever I plug in my Photosmart Premium Fax All-in-one printer (C309a) it doesn't power up even though  the green light on the adapter is on. Has anyone had a similar issue?  Does anyone know how to rectify this problem?
    Thanking you in advance.

    Hi lmd2012,
    I am linking the troubleshooting guide for the problem you are having.  Click Here 
    Sometimes, I have been able to resolve power problems by moving the power connection from one working outlet to another working outlet.  Be sure to plug the printer's power cord directly into a wall outlet (not a surge protector, power strip or battery backup).
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input ! ___________________________________ _____
    Thank You,
    Rich
    Expert

  • Hi I have a HP Photosmart Premium C309 all in one printer that wont pick up paper

    My all in one printer stooped load paper from the main tray. I can't see any paper jammed anywhere. I'm stumped ... any advice would be appreciated.
    This question was solved.
    View Solution.

    The troubleshooting steps in this page may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

    i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job.  it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print.  the black is simply absent from the document.  the supply level is showing as fine and all diagnostics indicate there is no probem.  i have not received any error messages.  i have tried turning the printer on/off.  i have tried cleaning the printheads.  i have tried uninstalling & reinstalling the cartridge.  i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially.  i am just printing to regular plain white printer paper.  i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page.  nothing has worked!  someone else's post mentioned resetting the printer, but did not say how it was done.  any ideas on a solution??? thanks!
    This question was solved.
    View Solution.

    To reset the printer, follow these steps:
    While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
    Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • I like the persona I have now, but would like to try new ones too. Can I save the one I have now and go back to it someday?

    I don't know if I would be able to find it again if I changed it. Please advise?

    Yes, you can install several Personas. The first one will not be lost until you remove it yourself.
    You can remove and switch themes and Personas in Tools>Addons>Themes.

  • Printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?

    Good afternoon.
    What number to order printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?
    This question was solved.
    View Solution.

    Hi,
    It has part # and you can order online from there. Have you read the link, under "Printhead" (Supplies) ?
    Regards.
    BH
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  • HT4356 I have an air-print enabled printer: HP Premium e-all-in-one C310.  Can't print from iPad iOS6.  They're on the same network, but have different IP addresses.  On the iPad it's 192.16.1.126 and on my printer it's 192.168.1.133.  Can I match them? H

    I can't print from my iPad2 to my air-print enabled printer (HP Premium e-all-in-one C310).  They're on the same network, but have differed IP addresses!  The iPad IP is 192-168-1.126 and the printer is 192-168.1.133.  That's the only difference I can see.  Is there a way to fix this?

    fyi:
    you put periods between the numbers.
    Each device needs a unique number.
    for the 192.168.1 the right must number should vary.  192.168.1.x
    the numbers you have look ok.
    Power off all devices: wifi router, printer, ipad.. wait 10 minutes.  poweron router ... wait power on printer wait then power on ipad.
    cross fingers.
    Robert

  • I have updated my ipod touch but i have to update iphone and ipad 1 and ipad2 . How can I save the udated software in order to avoid teh time for downloading it again each time

    I have updated my ipod touch but i have to update iphone and ipad 1 and ipad2 . How can I save the udated software in order to avoid teh time for downloading it again each time

    Even though the downloads are for the same iOS version number, they are different downloads and you can't use an iPod iOS update to update an iPhone or iPad etc. The iPad 1 and iPad 2 are also different downloads. So you will need to download different updates for your iPod Touch, iPhone, iPad 1 and the iPad 2.

  • I have a hp photosmart premium c310. my printer works fine but i am having problems scanning.

    I have a hp photosmart premium C310.  I can print no problem but have recently tried to scan a document.  I received the message 'Try starting scan from computer.  Refer to documentation details'.  This prompted me to look for the relevent file in order to scan from computer and it appears that the HP Solutions Centre has not downloaded properly.  I have tried to reinstall software but each time the installation stops before it is completed. This appears on screen:
    System check complete (Tick)
    System preparation complete  (Tick)
    Installing software … configure product  (Tick)
    Installing item 7 of 7:  Microsoft toolbar customized for HP  ( at this point the program fails to complete installation)
    Any help greatly appreciated.
    ps I am using Windows 7 64 bt

    riab, follow the link below and try using the full-feature software and drivers. I would be sure that before you do this that the printer is completely uninstalled and removed from your computer. Check in Programs and Features, Device Manager, and Devices and Printers. 
    http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&prodTypeId=18972&prod...
    Let me know if this helps! 

  • Photosmart premium 3-all-in-one printer won't print black ink

    My hp photosmart 3-all-in-one C310 series does not print black ink on the page.  The cartridge is new, and all of the ink cartridges are full.  The printer is 3 years old, just one month out of warranty.  I have downloaded all the latest updates, I'm pretty sure, and have gone to the troubleshooting page on the hp web site.  I have followed all the directions, twice, and still no black print.  Please help, I do not want to buy a new printer!
    This question was solved.
    View Solution.

    Under Tools, I only see "Clean cartridges" not "Clean printhead." 
    When I selected "Clean cartridges" twice, the black ink printed!  Hooray! Once I post this, I hope get back to the page to say the problem is "Solved"!
    Oh, while I have you on-the-line, while the cartridges were being cleaned, I got a message saying that I had to download the newest hp drivers, since the ones I have are not compatible with this version of Windows.  However, I did download the latest drivers for 8.1 from your web site when I had a horrible paper jam.  After I downloaded the newer drivers, that problem was fixed.  But, since I am getting this message re incompatibility, do I have to download again?  It was only a couple of weeks ago (three at the most) that I downloaded the drivers.
    Thank you again!

  • I have a : HP Photosmart Plus e-All-in-One Printer - B210a, Problem with latest software update

    I have just installed HP update PSB210_231.exe .  The result is that the HP B210a support software on my Windows 7 Dell PC has suddenly lost a number of facilities including the ability to review the ink levels or to run diagnostics and tests on the printer.
    How can I uninstall or can you provide a fix?

    Hi all,
    Make sure to remove the current software by going to Start > All Programs > HP > HP Photosmart B210 > Uninstall..
    Then go to Programs and Features and remove any remain item of the printer, any item should beging with HP, as well you may see the Read Iris software..
    After uninstalling the software reboot your PC, download and install the updated software version below:
    http://ftp.hp.com/pub/softlib/software12/COL34268/mp-109398-2/PSB210_1315.exe
    I believe the problem should be resolved,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • I have an HP PHOTOSMART 7520 e-ALL-IN-ONE SERIES printer purchased approx. 5 months ago.

    Where can I get instructions as to how to use my printer for photos.  There is a small tray and I have inserted the oorrect paper.  I attempted to print a photo on a letter size sheet - and I indicated the size - it came out only as half a photo.  So I tried to print it using the small sheets and it printed it small but on one of my regular letter size sheets.  And the colour is coming out orange . . . HELP . . . I need instructions.  Thank you!
    This question was solved.
    View Solution.

    Hey maryjane41,
    I see you are looking for information about printing photos with your Photosmart 7520.  Please see the document linked below on loading special media types in this printer.
    Loading Plain Paper, Photo Paper, and Envelopes
    As well, take a look at the "Print" section of the User Guide linked below.
    http://h10032.www1.hp.com/ctg/Manual/c03456524.pdf
    Hope this helps,
    Jason
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • Photosmart Premium Fax squealing noise

    Hello,
    I have a new Photosmart Premium Fax C309a.  It seems that some time after a phone call the printer emits a low volume, high pitched squealing noise.  Activating the printer by pressing a button or lifting the cover make the noise immediately stop.
    Has anybody else experienced this problem?
    Thanks in advance,
    Doug

    Anybody?

  • Not Able to Find Drivers for HP Photosmart Plus e-All-in-One Printer B210e

    I have an HP Photosmart Plus e-All-in-One Printer B210e.  I went to try and get drivers for it and I either get a page that says
    404 Page Not Found
    Try going back to Support Home
    The other page I get when I look for drivers is for HP Photosmart Plus e-All-in-One Printer series - B210 and I click on Software and Driver I get window on the screen to select my model.  The models listed are B210a/B210b/B210c.  B210e IS NOT LISTED.  Where are the B210e drivers.
    dv6500t (Windows Vista SP2 x86)/dv7-1275dx Windows 7 Home Premium SP1 (x64)/HP Photosmart Plus e-All-in-One Printer B210e/MacBook Pro (Mac OS X 10.7.5/Windows 7 Professional (x64) SP1)

    Hi
    Try http://ftp.hp.com/pub/softlib/software12/COL34268/mp-109398-3/PSB210_1315-1.exe
    The installation is also possible with HP Printer Install Wizard for Windows:
    http://ftp.hp.com/pub/softlib/software12/COL50403/mp-122330-1/hppiw.exe

  • How do I scan from my hp photosmart plus e-All-In-one B210 series printer

    I have a hp photosmart plus e-All-in-one printer and have tried to scan to my Mac 10.6.8 desktop computer.

    You might need to install software from HP for your printer.

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