I have a i tunes card, and have rubbed the code, but it smudged so i cannot read it , what do i do know, the store i bought it from said i need to contact apple, its not down to them. john
i have a i tunes card, and have rubbed the code but it smudged so icannot retrieve it, what do i do know. john
You need to contact iTunes support directly.
You can see contact info here: http://www.apple.com/support/itunes/
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i just got an macbook air for christmas and i can't seem to find pages, keynote, and numbers. when my mom got the macbook the guy she bought it from said it came with those applications, how do i locate them? please help
Apple - Up-to-Date Program for Pages, Numbers, and Keynote
iWork and iLife for Mac come free with every new Mac purchase. Existing users running Mavericks can update their apps for free from the Mac App Store℠. iWork and iLife for iOS are available for free from the App Store℠ for any new device running iOS 7, and are also available as free updates for existing users. GarageBand for Mac and iOS are free for all OS X Mavericks and iOS 7 users. Additional GarageBand instruments and sounds are available for a one-time in-app purchase of $4.99 for each platform. -
I have all my photos but for some reason iphoto cannot read them?
I recently backed up all my photos and reinstalled Mac OS X 10.5.6. iphoto would not launch so I installed the iphoto Library Manager. now I can get iphoto to run but when I try to add my photos or direct it to a iphoto library I get the error message...
The following files could not be imported (they may be unrecognized file type or the files may not contain valid data)
I have also gotten...
The iPhoto Library is locked, on a locked disk, or you do not have permission to make changes to it.
I have gone in and tried to change the settings of the files to read/write and put in my password but then I get the " The following files could not be imported (they may be unrecognized file type or the files may not contain valid data)" error message?
Please help. I have all my photos but for some reason iphoto cannot read them? They are jpg files.
Message was edited by: JengirlieI recently backed up all my photos
How did you do this?
These Unable to Import and Locked Library messages are common symptoms of a damaged database file. As iPhoto Library Manager is unable to rectify the situation you'll need to do a Manual Rebuild as described in this article
http://docs.info.apple.com/article.html?artnum=107947
Regards
TD -
Cannot activate facetime - says I need eligible data plan - called AT&T and they confirmed I had an eligible plan and said I needed to contact Apple
I have AT&T also just called them yes to use Facetime on there network you need the mobile share program but if you have wifi in your home like I do and I am always on my wifi 95% the facetime will work on Wifi I am thinking of doing this in Feb because I will have 3 iphone devices on the acct and the price that I quoted will be about 20.00 less then I estamated I would be paying for 3 iphones if I keep the plan I have now and add another separate internet on the 3rd iphone it will be close to 200.00
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I just bought at $50 I tunes card and I rubbed it to hard and can't read it. What do I do?
I just bought a $50i tunes card and rubbed it to hard and I can't read it. What to do?
Click here and request assistance. Supply the iTunes Store staff with as much of the code as you can.
(87562) -
I have $22.57 in my "gaming" bank account. I am unable to download updates in app center. My bank is 20 miles away. I purchased a $25 iTunes gift card and went into the "redeem" screen and typed it in. It shows I have a $25 credit. I know if I got close to my $22.57 that it wasn't by much and certainly no more than $10 at the very most. $25 + $22.57 = 47.57 would cover it easily and have much breathing room left over. I have done this once before in the past when Apple's belated charges and my bank's auto $5 to savings hit at the same time and the combo gift card + bank balance worked fine. Am I missing some crucial step that I've forgotten to do? ( As a side note.....And seriously, if I want to remove a credit card number permanently from an iPad, I should be allowed to, without putting anything back in at that moment.) Back to my original issue - is there a way to - flush - ? - this through? Thanks.
<Email Edited by Host>.ONE song won't play on my mac book pro.
Probably that song is damaged and did not download properly.
Does your country's iTunes Store allows you to redownload purchased tracks?
Then delete the song from your iTunes library and download it again from the iTunes Store.
See this link:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If you cannot download it again, report a problem with your purchase:
Log in to the Store.
Click on "Account" in your Quick Links.
Scroll down to Purchase History and click "See all".
Select the "Report a Problem" next to your purchased song.
Regards
Léonie -
THE LASST THURSDAY I BOUGHT A ITUNES CARD AND WHEN I TRIED USE IT I CANT' BECUASE CARD WASNOT THERE JUST I HAVE THE RECIVE AND CARD HOLDER DO YOU BELIEVE IS POSSSIBLE RECOVER MY CREDIT?
You will need to try contacting iTunes support (you will need to give what numbers that you have from the card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
For futire info typing all in capitals is considered SHOUTING -
Why won't iTunes let me download an app and says I need to contact apple support
I tried installing an app and it let me enter my Apple ID info bug didn't download because if an error message saying I needed to contact apple support
Why not do as it says and find out?
No one in these user to user support forums can assist you. -
My itunes gift card only has a 15 digit code but it requires 16 digits to redeem it, what do I do?
My itunes gift card only has a 15 digit code but it requires 16 digits to redeem it, what do I do?
iTunes Store: Invalid, inactive, or illegible codes
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I have bought an iPhone 3GS from a friend and it is locked in to Vodaphone, I need to unlock it as I live in Spain and my friend is in the UK. Do I need to contact Apple with the IMEI number to have the phone registered to me or do I just contact Vodaphone? I need to do this asap so please help?
Only Vodaphone can authorize the unlocking of this phone. Apple can't/won't help you.
However, Vodaphone, like most carriers, will only authorize unlocking for customers, obviously not you. You need to get your friend to request that Vodaphone authorize the unlocking of this phone. -
I need to cancel my storage plan and I don't have the physical phone or anything associated with the phone anymore to get serial # from, so how do I contact apple?
Contact the Apple online store at the number shown at the bottom of this page (1-800-MY-APPLE in the U.S. and Canada.)
If you ever synced your phone with iTunes, you can find your serial number by doing the following:
Launch iTunes on your computer.
Hold down your Control key, then on the menu bar in iTunes click iTunes>About iTunes (Mac) or Help>About iTunes (PC).
Any previously synced devices will scroll in a pop-up window; press the space bar to stop scrolling so you can write down the serial number. -
Do I need to contact Apple to have them "clean" my Mac every 3 months?
I contacted Apple for help on an iPhone and was told they couldn't help me because my Mac had not been "cleaned". Do I need to contact Apple to have my Mac cleaned every 3 months like the rep. told me? I have never heard of this. They were supposed to call my husband back the next day to take care of the "problem" however, it's been a week now and no one has called. Now my computer is running slow, whereas I wasn't having problems with it before I allowed the rep. start a session through iYogi.
You have been scammed. No such cleaning is needed, and no real Apple rep would tell you that. iYogi is a Windows tool.
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My Ipad is disabled by wrong password and I have tried to reset and restore a few times with no success. Now I-tunes won't even recognize the I-pad in recovery mode. I need help please.
If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I have a G5 mac using ver 10.4.11 and a newer mac using ver 10.8.4 these are networked. using the new mac i looked up my my photo on the old mac. It then said you need to upgrade your library which it did. Now the old mac can not open the photos and say that I need to upgrade my I photo to a newer version. The old mac has no more support from apple in software update so I am not sure where I should go from here. can I use new soft ware with the old mac
The other part of the upgrade message was a warning that once you upgraded you would no longer be able to open the library with the old version which is exaclty what you did and what happened when you choose to continue
The iphoto library needs to be upgraded to work with this version of iPhoto. Your photo library will not be readable by previous versions of iphoto after the upgrade. The upgrade process may take several minutes depending on the number of photos in the library. Cancel or upgrade.
So now your choices are to not use iPhoto with the previous version using it onky with the newer version, restore your backup from before you did this upgrade or purchase iPhoto Library Manager and use it to rebuild the library using the older version of iPhoto (instructions are on their web site) thereby downgrading it (without projects)
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This defenitly is a software bug and normally there should be this button.
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