I have a meesage when my sim card in inserted, saying its the incorrect sim card and to activate and unlock my i phone 5 c to contact apple. how do i do this?
i have a i phone 5 c and when inserting my sim card a message stating its the incorrect card and i need to insert the correct card or contact apple to unlock. the phone is from the USA and im in the UK. how do i contact apple to have the phone unlocked. ?
Call Applecare in UK and see if they will tell the lock status and who it is locked to in US ,they may charge you
The chances are that as the iPhone appears locked to a US carrier,they will not unlock it for you as you are not or have not ever been a customer
Did you buy on eBay ? if so file a claim and get your money back
you likely have a brick
Apple do not lock iPhones and therefore do not unlock them
Carriers lock the iPhones they sell as the are part of a package which subsidises the purchase price of the iphone
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Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
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