I have a notebook that runs windows 8. Last week I bought and downloaded the Adobe Premiere Elements 13 and made a movie. Unfortunately the film was not good, it does not flow naturally. It features short breaks without stopping, which makes the bad quali
Is the current version of Adobe Premiere Elements 13 certified to run on Windows 8?
Eduardo Cunha
Thanks for the additional information and background on your Premiere Elements projects.
Here are my suggestions for you to consider when you revisit Premiere Elements 13 on Windows 8 64 bit.
a. Music. Actually take your iTunes music into iTunes to convert them to .wav version. And, then import the .wav version
into the Premiere Elements project.
iTunes: How to convert a song to a different file format - Apple Support
b. If you have a 1440 x 1080 HD anamorphic 16:9 source at 29.97 interlaced frames per second, then you (manually) or the project (automatically) set the project preset to
NTSC
AVCHD
HD1080i30
However, when you go to export the Timeline content, then you select an export choice which uses 1920 x 1080 16:9, not 1440 x 1080 which depends on a 16:9 flag to stretch the 1440 x 1080 to 1920 x 1080 for display after encoding.
Consider
Publish+Share
Computer
AVCHD
with preset M2T - H.264 1920 x 1080i30 or MP4 - H.264 1920 x 1080p30.
The missing ingredients in this include frame rate of the original and frame rate for export. Also NTSC or PAL. I have assumed NTSC for now. Curious about the settings used in Premiere Elements 13 tryout on Windows 7 64 bit that you used for comparison to the Windows 8 64 bit results.
Looking forward to your results.
ATR
Add On...Does your camera allow you to record 1920 x 1080p30?
Similar Messages
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I can't download the Adobe Premiere Elements 13. Akamai Download pop up only the download window but downloading do not start. Alternate download Method will start but downloading will stopped always after 655 Megabytes. I have tried with different browsers, fire wall and virus protection off and also to download the trial of Adobe Premiere Elements 13 but result is every time same.
if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version. -
I have Adobe Premiere Elements and it will not let me export?
I have Adobe Premiere Elements and it will not let me export? It also will not let me login. It says photoshop.com is temporarily unaivalable and to check my network settings. Error 400. Can anyone help me? I need to export this video as soon as possible.
You don't say which version of Premiere Elements you're using, but Photoshop.com was discontinued last year, so you won't be able to log into it.
As for exporting -- it's hard to give you specific information without knowing which version of the software you're using and on what operating system but -- which Share or Publish & Share option are you using and what is happening when you use it? -
Hello,
How can I fix this problem?
Message received when openning the Adobe Premiere Elements 12 "Not possible to initialize on-line services" What do I have to do?
Thanks in advence,
FLFLOureiro
What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 Update using an opened project's Help Menu/Update? If not, please do so.
For your immediate issue, have you update the Online Services in preferences?
Where are you in the program when you get the message "Not possible to initialize on-line services".
Are you in a country outside of the USA?
There certain online services that are just not available outside the USA.
Please review and consider and then, based on your details, we will consider what next.
Thank you.
ATR -
I have fail download the Adobe Premiere Elements 13 more than 5 times. I still can not download. What should I do?
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html -
Adobe Premiere Elements
You can download the program but you will still need your serial number to activate it. You might be able to find that in your Adobe account online if you ever registered the product.
PE 12 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements
PE 10, 11 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
PE 9 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-9-downloads.html -
i am looking to sell or give away my Adobe Photoshop...its installed on my computer, though I never use it, infact have never used it.
How do I do that if it's registered in my name. Can someone else download it and re-register it?xolaneyxo
This is the official drill which would be applicable to your Premiere Elements matter.....
Transfer an Adobe product license
The document contains a link for Contact Us. But, it leaves the navigating to Chat Panel up to you.To help you to navigate the path to Chat to discuss the license transfer, please click on the following link
Contact Customer Care
The path titles
Premiere Elements
Membership, account, payment
Account Settings
Chat Panel
I have set the link for the path. If the link does not hold the set, then you will need to navigate to Chat Panel using the titles above as guides. I checked the path, and there was an active Chat Panel at it end just a few minutes ago.
Any questions or need clarification, please do not hesitate to ask.
Thanks.
ATR -
I click on the Adobe Premiere Elements icon and it doesn't do anything, How do I fix that?
I am trying to open my Premiere Elements 12 and it isn't responding. How do i fix this?
z00mz00mgirl
What computer operating system is your Premiere Elements 12 running on?
Have you ever opened the program and created a project with it? In other words, is this a "it worked before but not now" or "it never worked before" issue?
1. Determine if the problem exists with and without the antivirus and firewall(s) disabled.
2. Right click the desktop icon, then from the drop down menu, select, click on, apply Run As Administrator.
3. Do you have the latest version of QuickTime installed on the computer with Premiere Elements?
4. Have you installed and are running the program in a User Account with Administrative Privileges?
Let us start here and then decide what next.
Thanks.
ATR -
I've had the product for a while and have tried editing without the book and using video's but it goes slow and I don't feel like I'm learning.
I'm sure there are shortcuts to be had and I'm re-inventing the wheel it seems.
"File Format not supported" means exactly what? Is my Windows Version not compatible?
Not used to chat rooms, would prefer personal training but that is not the way of things anymore.Okay, so I Right Click and nothing says "Link Media".
When I double click on an asset it says, "the selected file cannot be linked because it has 2 audio channel(s) and the clip was created with 1 audio channel(s)."
However 1 video clip asset does open in CS4.
The "Lesson One" project itself says, "file format not supported." still. -
"Adobe Premiere Elements 13 has stopped working"
I got a copy of Premiere Elements 13 on "Black Friday" (one month ago). I am using stabilization and sometimes get "Adobe Premiere Elements 13 has stopped working". I have been guessing at the problem and run several experiments - one being; stabilize a clip in it's own project and create an MP4 to use in the final project. The latest clip seems to render fine, but crashes on playback (sometimes this happened on version 12 but not so consistently and often. I'm running 64 bit Windows 7 Home Premium, with 6GB RAM, 3.30GHz, Intel Core i3 - 4 core processor. I use two monitors with the built-in video hardware. Rendering max's out all four cores while stabilization taxes the RAM. Where can I look to find out more details about this problem (only guessing with anything less)? Thanks for the help.
Ray
Thanks for the reply with further details and results.
The generalization is that you (manually) or the project (automatically) sets the project preset to match the properties of the source media.
But, if you have more than one format to import, you can still import that "atypical" format into the project (a project cannot have more than one project preset). But, the Shake Stabilizer will not stabilize it since it's properties do not match the description of the project preset. You can easily understand this by looking at the description of the project preset that has been set for the project and comparing it with specification of your video source. But, I have not yet found that such a situation creates a project/program "stopped working" as in shutting down the project/program.
I suspect a major factor when you run into a Shake Stabilized induced project/program shutdown is computer resource demands of the feature for the video which is requiring the stabilization. And, I have found that the stabilization times can be long.
Consequently, if the Shake Stabilizer does not cause the project/program to shutdown when asked to stabilize a video clip (without other effects). I am very guarded in the outcome, especially stabilization times, when the Shake Stabilizer is asked to stabilize a video clip to which other effects have already been applied.
We will looking forward to your results.
Thank you.
ATR -
When I try an open the original project or a copy of it I get this message.
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried to create a new project and get the same message.
I have tried uninstalling and reinstalling the program a few times.
The last time I worked on the project I had no issues.
Any suggestions?Hi
a. Open Premiere Elements 9.0/9.0.1 - Yes, I get the welcome screen (v9.0). I can choose open project, and choose my project. The program will open and show that it is loading the project with the scroll line will show all the way to 100% and will stay there. Sometimes I get the "Sorry" message and sometimes the loading project window just goes away and nothing is loaded and the program stays on the clock until I close it.
b. You can find the Adobe Premiere Elements Prefs file and deletion of it makes no difference to your issue. - Made no difference
c. Have you deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists? If not, please do so. - Done, made no difference
1. Does the problem exist with and without the antivirus and firewall(s) disabled? - Running McAfee Total Access Protection. Turned off firewall and anti virus. It works. As a test I left the anti virus off and tried loading project with and with out the firewall turned on. The project loaded each time. I then tested the firewall on, with and with out antivirus. Antivirus off - project loads each time. Antivirus on - doesn't load and program stays on clock.
I will continue to experiment with it and see what happens. The last time I used it I was running a different McAfee product than no. So it seems to work with the Firewall on and the Antivirus off. -
Hi,
I have the exact same problem as described here but the solution proposed here didn't work:
Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
I'm still getting the message "Sorry, a serious error has occured that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.".
I uninstalled, reboot, installed, reboot a few times and it still doesn't work.
Any suggestions? I'm using Premiere Elements 9 and Windows 7, 64 bits. It was working before. It started after I had to reformat my harddrive and reinstall everything.
Thanks,...By the way, when you did that and deletion of the Adobe Premiere Elements Prefs deletion did not resolve the problem, did you then delete the whole folder in which the Adobe Premiere Elements Prefs file exists?
[YH] Yes I did but it didn't work.
1. When you did the uninstall/reinstall, did you include a ccleaner run through between the uninstall and the reinstall? Good idea to do that to remove any leftovers from incomplete uninstall reinstalls.
[YH] Done but didn't work. I just ran the CCleaner free version. I'm not sure if it's enough.
2. Do you have the 9.0.1 Update installed.
[YH] Done but didn't work.
Do you have the latest version of QuickTime installed on your computer
[YH] I didn't have QuickTime installed. It is now but didn't do any difference. I uninstalled Adobe Premiere Elements, ran CCleaner, reboot, installed APE, reboot... still doesn't work.
3. Are you running your computer from a User Account with Administrative Privileges as well as Run As Administrator (from right click of program desktop icon and selection of Run As Administrator?
[YH] Yes
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
[YH] I'm assuming yes because it was working before.
5. Does the problem exist with and without the antivirus program disabled?
[YH] I haven't tried yet but see item number 6 below.
6. Go to Computer/Manage/Services and Applications/Services and assure that FLEXnet Licensing Service is started.
[YH] I don't see any FLEXnet. I don't remember installing this on any computer. I googled it but I'm not sure I understand what and from where to install it. I checked at work on another computer running Adobe Premiere Elements and FLEXnet is running on that computer. So this might be the source of the problem.
7. The following is a version 12 remedy, let us see if this will work for 9.0/9.0.1
As described in the link below, rename the SLCache Folder and the SLStore Folder.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
[YH] Haven't tried it yet. -
Adobe Premiere Elements 12 has stopped working
Running Premiere Elements 12 since last September. Although we don't always get along, it would always launch for me. This problem has been happening since Wednesday. I believe Microsoft updates were applied Wednesday morning, but not sure this affects the Elements startup. I applied the Premiere Elements 12 update on Wednesday morning, I though the installation said update 12.1.0.0, but it could have been 12.0.0.1. I remember a 12 and a 1 and a zero. The program starts, displays the spash screen, I click on Video Editor, which present the Existing Project or New Project tabs, clicking either of these causes the problem. Here are the details-
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 12.0.0.0
Application Timestamp: 530bd24a
Fault Module Name: WorkspaceManager.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 523cd2f7
Exception Code: c0000005
Exception Offset: 0000000000013070
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 548c
Additional Information 2: 548cd48eca8b94a71c47df1fc7a5ed12
Additional Information 3: 252a
Additional Information 4: 252a1a8470036fa2eb4b513e907014d9
Read our privacy statement online:
I find is interesting that I applied the update, but the app version is listed as 12.0.0.0, may give someone a clue. Control Panel says Premiere Elements 12.1.0.0 is installed. OS is Windows 7 54-bit. 8GB RAM.
Comments and suggestions welcome.PolarBear74
The first question is "If you believe the problem set in with Microsoft Updates, did you roll back the Microsoft Updates?"
Your screenshoot looks OK. Where is the 12.0.0.0 that you say you see?
1. Check out the Adobe Premiere Elements Previews Folder and the Media Cache Folder for pile ups of preview files and conformed audio.
(See Libraries/Documents/Adobe/Premiere Elements/12.0). Also check for pile ups of conformed video (See Edit Menu/Preferences/Media and Media Cache Database and its "Clean" button.)
2. See Edit Menu/Preferences/Scratch Disks and let us know where they are directed and how much free hard drive space exists at that location(s).
3. Is the problem confined to all projects (new and old)?
4. If you have not already, please delete the Adobe Premiere Elements Prefs file.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not solve the problem, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Let us pause here. Please let us know the outcome.
Thanks.
ATR -
I no longer have sound when playing my clips through adobe premiere elements 12. How to I correct this problem? I have checked all audio levels and there is no mute on etc. I updated to 12.1, but still no sound in any clips. Even not on old files which used to work.
bfun
What computer operating system is your Premiere Elements 12/12.1 running on? Can we assume that this audio plays back OK
on the same computer when you are using a computer player independent of Premiere Elements?
What are the properties of these clips that worked before but do not know with regard to sound
For now, I will assume that you are working on Windows 7, 8, or 8.1 64 bit.
Have you checked the Edit Menu/Preferences/Audio Hardware ASIO settings? Do you have any 3rd party audio devices incorporated in your computer environment?
Please delete the Adobe Premiere Elements Prefs file and, if that does not work, then the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. The Windows 7, 8, or 8.1 64 bit path is
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and, in the 12.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure that you are working with Folder Option "Show Hidden Files, Folders, and Drives" active so that you can see the complete path cited.
Do you have installation files or installation disc with the purchased serial number in case we need to resort to uninstall/reinstall?
We will be watching for your follow up.
ATR -
I just updated to Photoshop & Premiere Elements 13, by downloading the 64-bit Windows version from the Adobe website. Windows keeps popping-up (multiple times) "Adobe Premiere Elements.exe-no disk" window. Circle X - comment "There is no disk in drive. Please insert a disk into drive\Device\Harddisk\DR3. After 6 to 18 times (choses cancel, try again, continue). The window finally goes away. How do I get rid of this problem? BTW, when installing from Version 11, I opted from the preferences from the 11 Version.
One
What motivated you to
I chose Adobe Elements 11's preferences to be installed into the Adobe Premiere Elements 13
program. It was an options , when setting up the Version 13 program.
Was there something extraordinary about your Adobe Premiere Elements 11 preferences?
It is interesting situation...maybe a coincidence, but 11 was typically hit with No Disc message, and
most of the time the problem was related to SmartSound which was discontinued in versions 12 and 13.
If no extraordinary reason for this preferences transfer which I have not run into...
Assuming Windows 7, 8, o 8.1 64 bit
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
13.0
and, in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete to "flush" the preferences. If that does not
work, then delete the whole 13.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with
Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete file cited.
Have you installed Premiere Elements 13 to the default location on Local Disc C?
Please review and consider.
ATR
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