I have a serial number for Acrobat Pro 8 that won't work. I can't upgrade to Pro 11, so I am shut out of using what I paid for?

I was just given a "new" serial number for my Acrobat Pro 8, but it is the same number as the one I got from the
Adobe site-- and does not work. How can I use a program I paid for without buying Pro 11 brand new?

What message do you get, exactly? (Please don't include the serial itself).
Is this using the original CD that came with the Acrobat 8 product?
Does it say anything about a "qualifying product"?

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