I have already gone through the verification process, gotten my serial number sent to me

For creative suite 6 - now what? I have scanned my student ID like it told me to do, but I don't know where to send it or how to start the downloading process. I just keep getting the page that says "eligibility verification" and going thru the same steps over and over again.

Please follow the directions listed under the section, " How do I submit my proof of eligibility to get my serial number," in the Education FAQ - http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#main_submit_poe. You may want to read the entire document as it answers many of the questions which purchasers of the Student & Teacher edition of the software often ask.

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How can i restore my documents from icloud on my iphone if i have already gone through the setup process??

How can i restore my documents from icloud on my iphone if i have already gone through the setup process??

Back to the beginning...
What do you mean by "documents"? Word or Pages files, spreadsheet files?
Also, on your device, in Settings>iCloud, you have to have an on/off setting for Docments&Data. If not what kinds of entries do you have on that screen?

I have recently acquired Lightroom 5 as part of a Canon camera purchase. I currently have Lightroom 4 so would like to install Lightroom 5 as an upgrade. However, having gone through the install process, Lightroom 5 has installed separately. So please can

I have recently acquired Lightroom 5 as part of a Canon camera purchase. I currently have Lightroom 4 so would like to install Lightroom 5 as an upgrade. However, having gone through the install process, Lightroom 5 has installed separately. So please can you tell me how to re-install Lightroom 5 as an upgrade to Lightroom 4 instead?

Upgrades do not replace their older versions and even if they did you did not purchase an upgrade (which is simply a discounted version of a full version). If you want to get rid of Lightroom 4 go ahead

I have just gone through the start upo process for a new iMac and skipped the section to upload data from my old computer from an external hard drive. How do I do this now?

I have just gone through the start-up on my new imac and opted to skip the bit where I sync / upload info from my old computer which is on a My Passport external hard drive. I would like to do this now. How do I? Thanks.

See the Second Chance to Use Setup Assistant here...
http://Pondini.org/OSX/SetupLion.html
Also see here > http://support.apple.com/kb/HT4889?

HT4972 I have an Iphone 4 and each time I try to update to iOS 7.0.6 I receive an error message after attempting the update. I have gone through the update process about 3 different times, and each time I get the error message after about 30 minutes.

I have an IPhone 4 and each time I try to update to iOS 7.0.6 I receive an error message. I have gone through te update process about 3 times and each time I get message saying there was an error and it was unable to update.

What is the error message, and the error number specifically? You can look it up here: http://support.apple.com/kb/TS3694

Cannot connect to itunes or app store after updating 5s to iOS 8.1.1 - have already gone through troubleshooting.

Hi there,
I'm super late in updating the iOS on my phone because I heard people were having so many problems with this one. I updated today and low and behold - issue. In order to make room for this update I reset my phone and erased all content - then preformed the update to iOS 8.1.1. This is done and I logged back in and started to set it up again.
However, now I can't connect to either itunes or the app store. I've already been on apple.com and gone through the troubleshooting section there. Meaning:
- My date and time are correct.
I've turned off automatic setting, made sure it was correct and turned it back on as a second step.
- Obviously it's updated to the current 8.1.1
- I'm unable to connect either on LTE or when connected to Wifi however, my computer connects to wifi and can get to itunes.
Even though I am connect to wifi - data is turned on for both itunes and app store.
- Restrictions are off
I have fully closed the apps and restarted my phone after taking the above steps but still no luck. I don't get a specific error number only "Cannot Connect to itunes".
Any ideas with this one?

I had the exact same issue. try log out of the App Store in Settings. Then make sure to close all apps running, and log in again. worked for me. Good luck!

HT201210 My ipod has come up with the usb cord to itunes but even though i have gone through the recovery process it is still not working

i have tried doing this for a number of days and it still isnt restoring!!

Hi there,
I would recommend taking a look at some of the troubleshooting steps found in the article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
-Griff W.

My ipod nano is being detected by itunes but cannot be identified properly. I have already been through the steps advised on apples website including reinstalling itunes and this has not worked. Can anyone help me resolve this problem?

I am using a HP laptop with windows 8. I have installed the most up to date version of itunes.

Nevermind that first part as I forgot that nothing shows up for the Nano at all in Device Manager,
The 2nd half of my reply still applies:
Otherwise, try uninstalling all USB root controlllers from your system, rebooting your PC, and reconnecting your Nano. This root controller drivers will automatically be re-installed upon reboot.
B-rock

HT1349 I have shared my itunes music between 2 computers, however some of the songs say "not authorized to play on this computer", however I have repeatedly gone through the steps to authorize, and indeed it comes back that I have authorized this computer

How do i get the few songs in my library to be "authorized to play" when all the other ones are. I have tried doing them individually, NOT WORKING This is on my home laptop. All of the songs play on one computer but some not on the other.

Find the songs that don't work -- one at a time. Right-click on the song in iTunes and do a "Get Info" On the summary tab, look at the account name field. That's critical -- is that account authorized on your computer?
That's the issue.

Is there any way to use icloud to transfer contacts onto a new iphone if you have already gone past the setup assistance guides?

I bought a new iphone today and wanted to transfer contacts over from my old iphone.
The person from the shop skipped the setup assistance screens, so now theres no options to transfer things from icloud
I was wondering if there is any way to do this?
Thanks

There is a way!
Simply do Settings > General > Reset > Erase all content and settings (assuming this was a brand new iPhone).
That will start the whole setup process over.

My iPad says "iPad is disabled connect to itunes", but when I go through the restoration process it fails and still says the same thing. Help me please!!!!

I need some helpful instructions on how to get my iPad back to normal because it says iPad is disabled connect to itunes. I've gone through the restoration process many times and it does not work. The iPad just seems to fail when its almost done restoring. Much help is needed please!

Hi LittleKritter13,
Thanks for visiting Apple Support Communities.
I recommend the steps in this article if your iPad does not complete the restore process:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
If the issue persists, the method in this article may also help:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Best,
Jeremy

I am trying to change my Apple ID. I have gone through the steps up to verifying my email address.i have requested the resend verification email 5 times and have still not received an email.. I have checked spam and that my email is receiv.

i am trying to change my Apple ID. I have gone through the steps up to verifying my email. I have never received the verification email. I have asked 5 times for it to be resent. I have checked my spam folder and knowmthat I am receiving other messages. I still haven't received the verification email. Any ideas of what to do from here.

Contact iTunes customer support for assistance.

I am having problems launching the standalone version of Lightroom 6 after I have gone through the install and activation process? Lightroom starts to open but "hangs" before any photos in the catalgue are displayed. I have contacted the chat support twic

I am having problems launching the standalone version of Lightroom 6 after I have gone through the install and activation process? Lightroom starts to open but "hangs" before any photos in the catalgue are displayed. I have contacted the chat support twice but they have not been able to fix the problem.

I went through the activation process yesterday and shut down my PC when I went to bed last evening. When I got up this morning and turned my PC on and then started Lightrom 6 (I upgraded from version 5) it started to launch but then just hung and became "not responsive". I I then uninstalled and then reinstalled the product today but the same thing happened. What is weird is that when I install from the standalone file I downloaded when I purchased the upgrade it looks like it's downloading the software again over the Internet? I have been having these problems for the last four or five days. I have contacted the chat support folks twice and they were able to get it working but whatever they did did not last as the problem reappeared again once the PC was shut down and then started up again.

HT1766 i have backed up my iphone 5 and have a 5s I want to set up from that backup file. I have gone through the process once, and when I next connect the new AND the old phone to the mac and open itunes, restore or create new phone comes up not synch??

i have backed up my iphone 5 and have a 5s I want to set up from that backup file. I have gone through the process once, and when I next connect the new AND the old phone to the mac and open itunes, restore or create new phone comes up not synch?? Tried starting the whole process over once but same result. Seems not to recognise the phone and just synch as it should. Help?

Hello CosK,
The following guide can step you through the process of using a backup of your iPhone 5 to transfer your content to your iPhone 5s.
Transfer content from an iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
Should one or both of your phones fail to appear in iTunes, the following article provides troublesooting steps that can assist.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen

My iPad keeps showing my inactive email as my apple ID instead of the current email. I have gone through the process of managing my account ....it has all been verified yet I cannot access my updates. What do I do?

My iPad keeps showing my inactive email as my apple ID instead of the current email. I have gone through the process of managing my account ....it has all been verified yet I cannot access my updates. What do I do?

- Have you went to Settings>Store and signed out and then signed back in?
- Did you by chance create a new account? Apps are locked to the account that purchased them and you have to sign into that account to update apps purchased with that account.

I have already gone through the verification process, gotten my serial number sent to me

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