I have recently acquired Lightroom 5 as part of a Canon camera purchase. I currently have Lightroom 4 so would like to install Lightroom 5 as an upgrade. However, having gone through the install process, Lightroom 5 has installed separately. So please can

I have recently acquired Lightroom 5 as part of a Canon camera purchase. I currently have Lightroom 4 so would like to install Lightroom 5 as an upgrade. However, having gone through the install process, Lightroom 5 has installed separately. So please can you tell me how to re-install Lightroom 5 as an upgrade to Lightroom 4 instead?

Upgrades do not replace their older versions and even if they did you did not purchase an upgrade (which is simply a discounted version of a full version). If you want to get rid of Lightroom 4 go ahead

Similar Messages

How can i restore my documents from icloud on my iphone if i have already gone through the setup process??

How can i restore my documents from icloud on my iphone if i have already gone through the setup process??

Back to the beginning...
What do you mean by "documents"? Word or Pages files, spreadsheet files?
Also, on your device, in Settings>iCloud, you have to have an on/off setting for Docments&Data. If not what kinds of entries do you have on that screen?

TS1388 I'm trying to install Microsoft Office for Mac 2011. Halfway through the installation process, the MacBook Air tells me that I must quit Safari before the installation can continue. As far as I can tell, Safari is closed but I still get the same me

I'm trying to install Microsoft Office for Mac 2011. Halfway through the installation, the MacBook Air tells me that I must close Safari for the installation to continue. As far as I can tell, Safari IS closed. I can't discover any process that will close it any more than it is now. Installer won't let me shut down or re-start the computer because it (Installer) is still running.
What am I missing?

The MS installer seems to think Safari is active so try the following...
Right-click on the Safari icon in the Dock and if applicable, select Quit.
or
Try Utilities > Activity Monitor and look for Safari in the Process Name column. If present, highlight Safari and then click the Quit Process icon.

HT4972 I have an Iphone 4 and each time I try to update to iOS 7.0.6 I receive an error message after attempting the update. I have gone through the update process about 3 different times, and each time I get the error message after about 30 minutes.

I have an IPhone 4 and each time I try to update to iOS 7.0.6 I receive an error message. I have gone through te update process about 3 times and each time I get message saying there was an error and it was unable to update.

What is the error message, and the error number specifically? You can look it up here: http://support.apple.com/kb/TS3694

I have already gone through the verification process, gotten my serial number sent to me

For creative suite 6 - now what? I have scanned my student ID like it told me to do, but I don't know where to send it or how to start the downloading process. I just keep getting the page that says "eligibility verification" and going thru the same steps over and over again.

Please follow the directions listed under the section, " How do I submit my proof of eligibility to get my serial number," in the Education FAQ - http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#main_submit_poe. You may want to read the entire document as it answers many of the questions which purchasers of the Student & Teacher edition of the software often ask.

I just installed IO 5.01., went through the configuration process, resynced with iTunes but now I can't get the ipad out of the configuration mode. O' on PC with XP home, SP3 installed. What am I doing wrong? Is there any way I can revert back to IO 4?

The first time I synced with the ipad I did go through "restore" from iTunes. The other options on the screen were "restore from iCloud" and "new ipad".
How do I do a restore now? With the ipad attached? Everytime I connect and disconnect the ipad to the cable, even with reboot, it takes me back to the same grey iPad configuration screen. Do I need to do a hard reset?

My mozilla is crashing all the time. Every 5 minutes or so. I've gone through the troubleshooting steps, but it still crashes. Please help.

I don't know what the problem is. I have windows 8. It has crashed 4 times trying to submit this to you.

hello lisa, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...
the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: [[Install an older version of Firefox]]
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/
the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

HT201210 My ipod has come up with the usb cord to itunes but even though i have gone through the recovery process it is still not working

i have tried doing this for a number of days and it still isnt restoring!!

Hi there,
I would recommend taking a look at some of the troubleshooting steps found in the article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
-Griff W.

In eBay & YouTube, I get the message to install the latest version of Adobe Flash Player; I have gone through the download and installation procedure several times, but still get the same message - why can't I install the latest version on Firefox?

In eBay, I was trying to upload pictures when I got this message: "You need the latest version of Adobe Flash Player to use the standard picture uploader.
Download and install the latest version from Adobe before continuing."
In YouTube, when trying to watch a video, I got this message: "You need to upgrade your Adobe Flash Player to watch this video."
I have gone through the procedure for downloading and installing the latest version of Adobe Flash Player, but still get the same messages when I reopen Firefox and revisit these sites.
There does not seem to be the same problem with Safari, which runs the latest version of Adobe Flash Player with no trouble.
I am using an iMac running Mac OS X Version 10.6.7.

You can find the latest Flash player for Firefox on this page.
*http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
For Firefox on 64 bit Windows, you need the 32 bit Flash version version because Firefox is a 32 bit application.
*http://www.adobe.com/software/flash/about/

Hi, I have two iPads, two separate accounts I have purchased apps on one Acc. and would like to use them on my second iPad. How is this possible

I have two iPads, two separate accounts I have purchased apps on one Acc. and would like to use them on my second iPad. How is this possible

If you go to Settings > iTunes & AppStore , you can sign out from your account, and sign in with the one you've used to purchase apps.This will not remove any apps you already have on it.
Then you can go to AppStore and download apps you've purchased (either via "Purchased" button in "Updates", or simply search for them and download them.
That way you can have multiple accounts' apps on your iPad. When updating, you will be prompted for the credentials for account you've purchased given App with.

My iPad says "iPad is disabled connect to itunes", but when I go through the restoration process it fails and still says the same thing. Help me please!!!!

I need some helpful instructions on how to get my iPad back to normal because it says iPad is disabled connect to itunes. I've gone through the restoration process many times and it does not work. The iPad just seems to fail when its almost done restoring. Much help is needed please!

Hi LittleKritter13,
Thanks for visiting Apple Support Communities.
I recommend the steps in this article if your iPad does not complete the restore process:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
If the issue persists, the method in this article may also help:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Best,
Jeremy

I am having problems launching the standalone version of Lightroom 6 after I have gone through the install and activation process? Lightroom starts to open but "hangs" before any photos in the catalgue are displayed. I have contacted the chat support twic

I am having problems launching the standalone version of Lightroom 6 after I have gone through the install and activation process? Lightroom starts to open but "hangs" before any photos in the catalgue are displayed. I have contacted the chat support twice but they have not been able to fix the problem.

I went through the activation process yesterday and shut down my PC when I went to bed last evening. When I got up this morning and turned my PC on and then started Lightrom 6 (I upgraded from version 5) it started to launch but then just hung and became "not responsive". I I then uninstalled and then reinstalled the product today but the same thing happened. What is weird is that when I install from the standalone file I downloaded when I purchased the upgrade it looks like it's downloading the software again over the Internet? I have been having these problems for the last four or five days. I have contacted the chat support folks twice and they were able to get it working but whatever they did did not last as the problem reappeared again once the PC was shut down and then started up again.

I have an iMac with mountain lion 10.8.3 with boot camp 5.0.2 .i installed windows 7 -64 bit with boot camp but the boot camp didn't install drivers for windows please guide me for trouble shooting .

i have an iMac with mountain lion 10.8.3 with boot camp 5.0.2 .i installed windows 7 -64 bit with boot camp but the boot camp didn't install drivers for windows please guide me for trouble shooting .

Kappy wrote:
Boot Camp doesn't install the drivers. You have the drivers on a separate USB device if you followed directions. Once in Windows connect the USB drive with the driver software. It should startup automatically and install the drivers.
You don't even need to do that. As downloading the drivers from within Boot Camp Assistant can be unreliable, it is better to get the package directly from here:
http://support.apple.com/kb/DL1638
Copy the .zip file to a USB flash drive or burn it to a DVD in OS X. Install Windows as normal, insert the flash drive/DVD in Windows, copy the .zip file to the hard drive, extract it, then run the setup executable.

HT1444 I have recently acquired an update for my mac OX the program being the snow leopard, i have been forever inserting the disk only to have it ejected by my mac, hence, i am unable to update my system with snow leopard

I have recently acquired an update for my mac OX the program being the snow leopard, i have been forever inserting the disk only to have it ejected by my mac, hence, i am unable to update my system with snow leopard, what can i do, as i have just paid out money for something which

Worked like a charm and resolved my problem totally. The only issue I had is that, unlike the Computer (Mac OS). the iPad doesn't give constant visibility to what it is doing (feedback), so I wasn't initially sure it had done anything.
When I opened my emailed message with .vcf file attached, and tapped the .vcf attachment icon, I saw activity on the icon for just a few seconds, then it reverted to the original with nothing apparently happening. After about 30 seconds, the secondary menut popped up indicating the transfer of 1200 addresses would be completed, if I approved the action. Another 10 to 15 seconds then transpired before the completed Contact list appeared on the ipad. So you must be patient, if you have a large Addressbook. That's reasonable,but unexpected lack of feedback left me wondering, like so many other things on the iPad.
THank you for the assist. Apparently Apples Mac Genius people did not know this procedure, and I will pass it on to my local Apple Store Instructor.
-- Chuck

HT4946 I have had my iPhone for about a year, and I have a photo file from my old blackberry. When I go to back up my photos, it only backs up the camera roll. How do I back up the other album? The laptop where I had those photos broke, please can someone

I have had my iPhone for about a year, and I have a photo file from my old blackberry. When I go to back up my photos, it only backs up the camera roll. How do I back up the other album? The laptop where I had those photos broke, please can someone help.

You're going to have to email those photos to yourself.

I have recently acquired Lightroom 5 as part of a Canon camera purchase. I currently have Lightroom 4 so would like to install Lightroom 5 as an upgrade. However, having gone through the install process, Lightroom 5 has installed separately. So please can

Similar Messages

Maybe you are looking for