I have an IBOOK G4 When I try to update new version of ff the file comes up as unable to mount.
The new version of firefox can not be updated. It downloads just fine. But when I open the file it says file can not be mounted. I don't know what to do.
As you are currently using Firefox 2.0.0.20, you will be using at least OS X 10.2 which is the minimum version of OS X that it needs. As your iBook was purchased in 2004 it may be using OS X 10.3 (OS X 10.3 was released in 2003).
OS X 10.4 was released in 2005. You are unlikely to be able to run a newer version of Firefox than 2.0.0.20, which you are currently using.
Similar Messages
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I bought my iMac from someone. Everything was changed over to my name however when I try to update programs it only shows the old users apple ID and I can't update. How do I change this so I can update the applications and have everything fully under me?
The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
3. Other issues
If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. -
I have all my music cd's on a hard drive as wav files when I try to add them to I tunes the files get there but no album info I end up with a bunch of track 1's by unknown artists. Is there a way to transfer each album over so it shows up like a normal CD
Try posting in a more appropriate forum, as this has noting to do with itunes U - the place where University/college/museums post education material.
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I have iCloud on MY PC and when I try to download attachments it is changing the file name to messagepart. What can i do to change this?
I don't think this is an iCloud issue- it is the latest release of Safari. Firefox attachments are still correctly downloaded.
This needs some interest from Apple techs. -
i bought a second 4s, when i try to make new ID, there is a message comes:cannot sign in the maximum number of free accounts have been activated on this iPhone, is there any way to solve this problem?
Sure. You can do it on a Mac at the following website: https://appleid.apple.com/account
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I have an iPad 3. When I try to update an apps I get the message "can't connect to apps store" even though me wifi is up and running and everything else is working fine. Does anyone know how to resolve this issue?
Try and update using iTune (computer) and sync to iPad.
http://i1224.photobucket.com/albums/ee374/Diavonex/Album%201/47e895d853a70f226f0 e254ed8bca59f.jpg -
I just got a new iphone 5,and when I try to update my phone, and install the aps that I've already purchased onto it, it says I don't have permission to do so.
Contact your carrier & have them reset your Voicemail. Most carriers require such, so after they reset it, just set it up again.
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Tried to remove Symantec End Point software by dropping it in the trash and then emptied trash, of course now when I try and install newer version it tells me to uninstall the older version I can not access now. Any solutions?
You usually have to use the program's uninstaller utility for such things as Symantec. Read this:
http://www.symantec.com/business/support/index?page=content&id=TECH132120
You may need to install it all over again, just to use its uninstaller. -
When I try to update two certain apps in the App Store, I get a message that says 'cannot connect to iTunes store'. Any idea how to get these apps to update?
Check that the apps are still available in the store
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when i try to update my iPhone 3G software, the message alert showing (The iPhone ''iPhone'' could not be restored. An unknown error occurred). now my iPhone 3G blank display. how can i do then please?
I was not sure about the ''jailbroken''. now my iPhone cannot use, on the showing (connect to iTunes logo). so if i just want my iPhone process in normal, what can i do? i mean i want it back to the previous software version?
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When I try to update my macbook air to the new OS X Maverick it say unknown error and to please try again later. This has been going on for a few days and was hoping someone can help. Thanks.
After I upgraded to Mavericks I was also having this message when I tried to update. There was a previous post about this problem which offered this simple solution which worked for me:
b0n0b0
Re: Recently upgraded to Maverick from SnowLeopard. Unable to get updates from App store.
Mar 15, 2014 9:05 AM (in response to Terence Devlin)
Got it! Thanx. What I did was go to my account, check that they had my new ID and Password which they did, then hit reset button. All fixed. -
When I try to open up ""iTunes it says "the file " itunes library.itl cannot be read because it ws created by a newer version." What does this mean?
Hello Bebyida,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
http://www.apple.com/itunes/download/
Best of luck,
Mario -
I Have a new email address which I have entered into settings and it has been verified. I no longer have the old email address. When I try to update an app, it comes up with my old email address and asks for my password. It always comes back with a message that the password is incorrect. What do I do to fix this?
Hi Vivian Zollman,
Welcome to the Support Communities!
I'm not sure if you are referring to your Apple ID or just your email account in the Mail app. So, I've included all of the articles that may be relevant for you.
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
If you already have an email account set up and you want to modify its settings, tap Settings > Mail, Contacts, Calendars, tap the name of your account, and then your email address. Then tap any information you want to adjust.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
Cheers,
- Judy -
I recent recieved and Ipod touch model A1213 and i cannot figure out how to get apps on it. I have tried everything i can think of and when i try to update my ipod software it tells me that its already up to date. even though its only 1.1.5. How do i fix it?
You have a 1st generation iPod Touch.
It can be updated to 3.1.3 by purchase. See here Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -
I have OS10.6 and when I try to upload updates I receive an error message when validating the packages. No updates take place.
Are you using Software Update? And what is the error message?
You are on 10.6.0? Why don't you download the combo updater for 10.6.8 directly from Apple and try to install it from there:
http://support.apple.com/kb/DL1399
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