I have CS4 in the box with a serial number but when I enter the serial number it asks for the previous serial number which I don't have, any help would be appreciated

Does anyone know how to help me? Or know why Adobe chat is not working currently?

If you registered the older version of the software you might be able to find the serial number in your Adobe account online under My Products.

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HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412)

I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

I've authorized my iPhone on a Mac but when I go to play videos it asks for authorization again, only to tell me that I have authorized too many computers. Help!

So I used my work Mac to authorize my iPhone so I can play music, but now that I want to play a movie it asks for authorization. I've already authorized that account! I don't understand why it's asking for authorization again when I want to play a movie. Plus, I can't access the iTunes store from my work computer, so I'm stuck until I go home to deauthorize my other computers. Why is this happening?

Authorization does not apply to iphones. Authorization is for computers.
About iTunes Store authorization and deauthorization

I have an ipad3. I brought brought a wireless AV Box to view videos on the TV. I have tried this on both hdmi TV an can only get sound no picture. Any help would be appreciated. I am new to iPad so not too tech please.

I have an ipad3. I brought brought a wireless AV Box to view videos on the TV. I have tried this on both hdmi TV an can only get sound no picture. Any help would be appreciated. I am new to iPad so not too tech please.

What iOS in on your iPod? The Users Guide says:
Viewing Photos, Slideshows, and Videos on a TV
You can use the Photos app to view photos, slideshows, and videos on your TV with
any of the following:
Apple Component AV Cable
Â
Apple Composite AV Cable
Â
Apple Digital AV Adapter and an HDMI cable (iPod touch 4th generation)
Â
Apple VGA Adapter and a VGA cable
Â
The Digital AV Adapter supports high-definition video up to 720p with audio.
The Guide also says the Video app can use TV out.

I have reset my iPhone 5 and now it is asking me to activate my phone with my apple ID but when i put in my details in its say the my email address cannot be used to unlock my iPhone? help!

I have reset my iPhone 5 and now it is asking me to activate my phone with my apple ID but when i put in my details in its say the my email address cannot be used to unlock my iPhone? help!

You need the Apple ID and password from the previous owner who set the Activation Lock. Where did you get this phone?
iCloud: Find My iPhone Activation Lock in iOS 7
Find My iPhone Activation Lock: Removing a device from a previous owner’s account

I'm using imovie 10.0.3 with OS x Version 10.9.2. or some reason I can't double click on iphoto events to siadplay the pictures within that event. I've rebuilt my iphoto library, but nothing seems to work. Any help would be appreciated.

I'm using imovie 10.0.3 with OS x Version 10.9.2. or some reason I can't double click on iphoto events to siadplay the pictures within that event. I've rebuilt my iphoto library, but nothing seems to work. Any help would be appreciated.

Hello All,
Also no answer but am having the same problem. All my catalogueing via folders is up in smoke and no external HDs (where I would normally directly store raw footage when importing) showing up on the iMovie interface. It is a pain the arse to go back to the earlier version - why APPLE, pray tell, do you continue to lower expectations user-friendly functions. Shall try the option+open for a library but this too is extremely inconvenient if it works like iPhoto because you have to log out to log in to a new library whereas I just want to be able to see my multiple HDs directly from the iMovie menu and then the folders within folders I have layered in there - to make it easy to FIND STUFF. Wake up Apple, you are NOT meeting your customer's needs or desires.
Thanks to the posters who are helping the rest of us lost in the dark with possible solutions - free fix-its for Apple which they don't deserve.

I am a BT Yahoo customer using Apple Mail, on iMac, iPad iPhone, 4 to 8 times a week sent mail is not delivered into the sent mail box and I have no record of the sent e-mail or its content. BT say it's an apple problem. Any help would be appreciated. Ted

I am a BT Yahoo customer using Apple Mail, on iMac, iPad iPhone, 4 to 8 times a week sent mail is not delivered into the sent mail box and I have no record of the sent e-mail or its content. BT say it’s an apple problem. Any help would be appreciated. Ted

Hello,
Are they just regular size eMails?
Do you have more than one eMail account setup?
Next time it happens, get...
Find Any File...
http://apps.tempel.org/FindAnyFile/
Hold Option or alt key when selecting Find to Find All.
Use it to Find All, for Name ends in...
.emlx
(dot ee em el ex)
And Modification Date, is within, the last 5 minutes or whatever.

I believe my ipads hard drive corrupted when i went from my macbook to a pc...I can get to the screen with cord and itunes but cant get past there to desktop of ipad...Any help would be appreciated....

I believe my ipads hard drive corrupted when i went from my macbook to a pc...I can get to the screen with cord and itunes but cant get past there to desktop of ipad...Any help would be appreciated....

Try using this article to help with your iPad not showing up in iTunes---
http://support.apple.com/kb/TS1538 -This deals with the device not being recognized in iTunes for Windows
The following steps work well with iPod but i would try them for help with your iPad issue:
Try connecting your iPad to another USB port directly on the computer. Verify that you're connecting it to a high-powered USB 2.0 port on your computer to be sure iPad is getting power. If you're connecting to a Windows laptop computer through USB, connect the laptop to a power outlet before connecting your iPad. Also, see iPod not recognized when connected to Windows laptop over USB to be sure that your USB ports are supplying enough power.
Avoid connecting to an external USB hub. If a hub must be used, make sure the hub is USB 2.0, and that it has its own power supply. Also, make sure the hub is connected to a high-power USB 2.0 port on your computer.
If the issue persists, try disconnecting other USB devices from the computer such as printers, cameras, scanners, external hard drives, and USB hubs to determine if there is a conflict in the USB chain.

Hi I'm trying to buy the £26 a month adobe subscription but when I enter my serial number it says I'm not eligible for this offer. I purchased CS4 so thought that would qualify for eligibility?

Hi I'm trying to buy the £26 a month adobe subscription but when I enter my serial number it says I'm not eligible for this offer. I purchased CS4 so thought that would qualify for eligibility.
Does anyone have an idea why the product I purchased (CS4) is not eligible?

Hi Louise,
Is your CS4 serial number registered to same adobe id with which you are trying to place the order?
This offer is not available to Education, OEM, or volume licensing customers.
You can send your CS4 license key to me in a private message if you want me to check its configuration.
Here are the Terms and Conditions-
Terms and Conditions | Adobe
Thanks!
Gurpreet

Im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?

im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?
i try to download the song and it comes up with put in password. then it takes me to a credit card detail place. i have enough money on my account i shouldn't have to use my credit card. how can i use the money alredy on my account?

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

I am getting the message "The windows installer Service could not be accessed when trying to install Itunes on my new computer, any help would be appreciated.

I am getting the message "The windows installer Service could not be accessed when trying to install Itunes on my new computer, any help would be appreciated.

Hey there Frank0619,
If you have not been able to install iTunes because the Windows Installer service is not available, I would recommend the troubleshooting in the following troubleshooting to help.
Issues installing iTunes for Windows
These in particular:
Make sure you have an administrator account.
To install iTunes, you'll need to log in to your computer with an administrator password. If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You could also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Install the latest Microsoft Windows updates.
To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8 with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Download the latest version of iTunes.
The latest version of iTunes can be downloaded at http://www.apple.com/itunes/download/.
Disable conflicting software.
Some Windows background processes can cause issues for other programs and processes. These conflicts can prevent applications, such as iTunes, from installing. Disable conflicting processes by starting your computer using MSConfig:
Using Msconfig to troubleshoot conflicts in Windows XP
Using Msconfig to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8
Some security software made by other companies can't be disabled using MSConfig. If you've installed security software and you're having issues installing iTunes or QuickTime for Windows, you might need to disable or uninstall security software to resolve installation issues.
Restart your computer.
Install iTunes.
Thank you for using Apple Support Communities.
All the best,
Sterling

My old computer crashed and I am trying to download Adobe X Pro on my computer. I have tried to download and the only download I can find is the Adobe XI Pro. Any help would be appreciated. I have the product key but it's not deactivated on my old compute

My old computer crashed and I am trying to download Adobe X Pro on my computer. I have tried to download and the only download I can find is the Adobe XI Pro. Any help would be appreciated. I have the product key but it's not deactivated on my old computer.

if you need to deactivate, contact adobe support
https://helpx.adobe.com/contact.html
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

Get a black screen with a colored border saying that mozilla is not responding. Any help would be appreciated.

Start firefox and get to homepage . When proceeding to another link or page firefox stops responding and I get a black screen with a colored border stating at the top of the page that mozilla is not reponding. Try to go back to home page and mozilla shuts down. Any help would be appreciated. Prefer to use firefox over internet explorer in which case the problem is not duplicated. IE9 works fine. Long time firefox user and hope to continue to be. Thanks
Ted

I created an account just to say that firefox is not what it used to be and I'm very disappointed in it and it's developers. I've been with firefox since the day of it's launch. Every new version after firefox 2 has been a let down--- what's the point when I get the same type of ridiculous crashes and freezes? What really annoys me is when I click "new" to create a new message to send within hotmail and it freezes for about 30 seconds to a minute. This happens every time without fail! I've updated a newer version 3 times and still the same thing. I've noticed that there have been more new releases, but I'm now convinced that it's only for show--- trying to stack up to Opera. Firefox copies off of Opera a lot, but it's too bad the developers can't copy it's stability. Who wants to have to read through forums looking for a fix... who has time for that? I don't want to, but I'm really considering leaving firefox for good. Please, get it together and FIX firefox.

I have like a paper gift card i got with a purchase and it has "gift card number" and "pin" and i want to redeem it but when i go to redeem a gift card on itunes it says "code" i i don't have that! please help i want to redeem this

i have like a paper gift card i got with a purchase and it has "gift card number" and "pin" and i want to redeem it but when i go to redeem a gift card on itunes it says "code" i i don't have that! please help i want to redeem this

coIt is a code. See:
iTunes Store: How to redeem a code
Apple - iTunes - Inside iTunes - How to Redeem Free Download Codes and Gift Cards In the App Store and iTunes

I recently downloaded the latest version of Adobe Reader and when I try to open a new pdf I get the Adobe logo and text in Japanese and the pdf doesn't open. Any help would be appreciated.

I recently downloaded the latest version of Adobe Reader for my MacBook Air and now when I try to open a new pdf I get the Adobe logo and text in Japanese and nothing else. The pdf doesn't open. Any suggestions? I never had this problem until my cache was cleared and I had to re-install Adobe Reader. Any help would be appreciated.

Just to say I am having exactly the same issue on my MacBook Air. I can't remember what I did but after this happened a few times, and once I had clicked on the Japanese pop up, I managed to do something that now means I get the pop up in English, saying 'Adobe Reader blocked for this website'. When I click on it it asks me to trust the content and then I get a bar with the text in Japanese. Eventually the pdf does open. However it's very irritating that I have to trust every pdf individually which I never had to do before the latest upgrade, and I don't understand why I get messages in Japanese. I will be interested to see whatever answers other more technical people may provide!

I have CS4 in the box with a serial number but when I enter the serial number it asks for the previous serial number which I don't have, any help would be appreciated

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