I have just got new wireless fibre broadband for my home network. all my devices have joined fine, except my daughter's iphone 4s. Its just spinning!!!!!
I have just got new wireless fibre broadband for my home network. all my devices have joined fine, except my daughter's iphone 4s. Its just spinning!!!!! Any ideas?
Hello Noddy1964,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Update your device to the latest version of software.
Best of luck,
Mario
Similar Messages
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Please help!! I have iPhone 4 so does my wife, we each have our own apple id's for these devices. We have just got an ipad to share for at home use. Is there a way to have both our id's on the ipad to share our music photos etc?
For the purposes of 'refreshing' your question so that others more expert can comment here is a link you should read-
http://apple.stackexchange.com/questions/27070/how-many-apple-ids-should-one-hou sehold-have -
Why Can't we Get Broadband in our Home when all our neighbours have it!!!!
I contacted eircom on Wednesday last, 1 July in order to request broadband be installed in my home. I called at 17.42 and the call lasted 29.16 mins. I explained to your sales representative, Louise Doolan, that I had no telephone line in the home at the present time, but had had one approximately 10 years ago. I also explained to her that in April of last year I had contacted eircom about installing broadband in our home and that there had been an issue at the time involving the reconnection and supply of eFibre, but that the issue was ultimately resolved. Unfortunately, at that time, I mistakenly understood that we were out of contract with our current broadband provider when in fact this was not the case and we ultimately had to cancel our order during the cooling off period. Louise informed me that my old telephone number had been reissued to a new address and that a new line would have to be connected. She informed me that she would call me back within 24 hours as the line was showing that our address did not qualify for broadband. I did not hear from her again. On 3 July at 10.42 I telephoned 1901, as per Louise's instructions, and spoke with, I think, Mairead. She informed me that from what she could see, the line was still not live and said that she would re-request the line set up. I was on the telephone with her at that time for 14.55 mins. Mairead informed me that she was not in the office over the weekend, but that she would follow the call up for me on Monday and assured me that she would call me back. I have still not heard from Mairead. On Monday, 6 July @ 14.22 I telephoned customer care again to follow up on the order, a call which ultimately lasted 31.28 mins. I did not catch the name of the person I originally spoke with and he informed me that broadband was not available on my phone line and that that was it. I said that I was not satisfied with that answer and requested that he put me through to someone who could explain to me why broadband was not available at my home. He transferred me to a technical team and, if I correctly recall, I spoke with Adrian. Up until this time I had not been provided with a telephone number, account number or reference number. Adrian explained to me that he was a technical adviser to people with broadband already installed in their homes and was unable to help me. He suggested I borrow a telephone from a house, install it in my home, ring my mobile and that I would then know my telephone number. I was of the opinion that this was a far fetched way to get my telephone number and he ultimately transferred me to Harry in Accounts & Billing, Customer Care, Dublin. Harry explained that he and his colleagues could see no reason why broadband was not available on my telephone line and said he would transfer the matter to the escalations department and would expect to hear back from them within 24 hours. I asked would he ring me back within 24 hours and he said that he could not guarantee that, it may be within 48 hours. I have not heard back from Harry. On 7 July, 2015 @ 16.32 I telephoned customer care yet again. I spoke with Betty in the Dublin Office. I explained all of the above to Betty and she informed me that from what she could see on screen, there was no reply as yet from escalations and that she would re submit the escalation request. I told her that I would call back again. This telephone call lasted 5.29 mins. This morning at approximately 11 am (as I was in work and called from our landline due to a poor mobile signal in my office) I called 1901 again. I was put through to the Cork office and spoke with a young girl, whose name I cannot recall, but I think may have been Aoife. She said that she could not see any resolution on the file, but that as 48 hours had not yet passed from the first escalation request, perhaps I should call back later. I told her I would. I telephoned again at 18.48 this evening, a call which ultimately lasted 51.36 minutes. As luck would have it I was answered by Betty, with whom I had previously spoken, in the Customer Care, Dublin Office. I briefly outlined the above to Betty and asked her for an update on my order. She explained to me that she tried the line again and that it was still not showing up as being available for broadband and that I would be unable to avail of same. I asked Betty for a more satisfactory reason as to why exactly I could not get broadband. I explained to her that there is an eircom exchange outside my garden, that the house itself is only 12 years old, that the house was built at the same time as my neighbour’s houses, all of whom had their lines supplied at the same time and several of whom have eircom broadband without issue. My next door neighbour has eFibre broadband. Our houses were built and wired at the same time. It is beyond reason to me that his home can have broadband supplied and my home cannot. I do not live on the top of a mountain miles from civilisation. I do not live on a remote island. I live in a housing estate in Blessington, 25 miles from Dublin. As Betty could not provide me with a satisfactory answer, I requested that she transfer me to her manager, or Team Leader, as it is known. I was on hold for several minutes. Betty came back on the phone and explained to me that her team leader said that nothing could be done unfortunately. I once again explained to Betty that, given that I was told one year ago that broadband could be supplied to my home, I would very much like to know what supernatural event occurred in the meantime that rendered this now impossible. I explained to Betty that I understand that she could not explain the matter further and that, as I would like a more reasoned explanation than “we can’t provide you with broadband at the moment, sorry”, I would like to speak to someone further up the line and once again requested that she transfer me to her team leader. I was put on hold once again and, once again, Betty came back on the line and said that her team leader would not take the call as nothing could be gained from it and that nothing could be done at the time. As you can imagine, the fact that this comedy has been carried out over now 1 week with not just one, but six telephone calls not being returned by any of your representatives, I felt it was not an unreasonable request to speak to somebody further up the line. I explained to Betty that I appreciated her assistance and that I was not put out by her manner, but that I found her team leader’s refusal to accept my call extremely ill mannered and discourteous. I asked her for her team leader’s name and for her surname and informed her that I was making a formal complaint against her team leader. She advised me that she could not give out that information without her team leader’s consent and I requested that she advise him or her of same, request that the name be released and relay my disappointment and disgust at the manner in which I was being treated, the level of his/her discourteousness and ill manners. I also asked that she request her team leader take the call personally. Unbelievably, for a third time, her team leader refused to take my call, but deigned to bestow me with details of his name – Thomas Graham. I explained to Betty that I appreciated her help in the matter, that I found Thomas Graham’s manner despicable, that I felt he was treating her in a poor manner by having her scurrying around relaying messages between him and I, that it gave an overall very poor impression, that I was under no illusion, but that I was being fobbed off, especially as I have fobbed many people off in various roles over the years and that I was very disappointed by the manner in which I was treated. For the hell of it, I requested Betty one more time to request that Thomas Graham take my call as a matter of courtesy and once again he refused, A FOURTH TIME. I explained to Betty that I was not happy with the reason or lack of reasons given to me as to why broadband could not be supplied to my home. I explained to her that, until I saw an individual outside my home, carrying out an inspection and attempting to rectify the problem, I did not see that anything was being done to resolve the issue. I explained to her that I wanted to speak with a technician or engineer who could give me a valid reason as to why broadband cannot be installed in my home. She suggested that she transfer me to the technical department. I was transferred to the technical department and spoke with Adi who did his best to be helpful, but advised that his role was to assist people with broadband already installed in their homes. He explained to me that he could not see any reason from the system why broadband could not be installed in my home. He suggested that he transfer me to the sales department who might be able to assist me. Given that I had spoken with the sales department several times and that this was where this entire sorry saga began, I explained to him that I had no desire to speak with them as they were sales people and I wanted to speak with someone with engineering/technical information. I was put on hold for a time and Adi came back to me and said that he had spoken with a colleague who suggested that there may not be enough space on the exchange I was on and I that I should write to the Planning Department near Heuston Station to request that a slot be installed for my home. He informed me that he could see from the system that at 18.59 he could see that a request for broadband connection was made. As you can no doubt see from the above, the situation is farcical. I have contacted several other broadband providers, however, all of these use eircom lines and, as such, eircom “has me over a barrel”. This is, in my opinion, an absolutely ridiculous situation. It is July in the year 2015, not 1915. I live in a relatively modern house in an area where broadband is readily available. It is just not acceptable to say “sorry, we are unable to provide broadband at this time” without any investigation outside pressing a few buttons on a screen in an office in Dublin. To add insult to injury, to treat a potential new customer so poorly is, aside from anything else, bad business. My husband and I also have mobile telephone accounts which we had intended to transfer to eircom. In addition, my two children will also shortly be getting mobile telephones and we were thus likely to bring four mobile phone accounts in addition to our broadband and, possibly, evision accounts. The fact that eircom is a national provider whose lines your competitors use and that this is the best you can come up with is very disappointing. In the circumstances above, I wish to receive a satisfactory explanation of events to date, an indication of how eircom intend to resolve this farcical situation and an explanation as to why Thomas Graham was allowed to treat a potential new customer and a member of staff on his team so poorly. It created a very poor impression of your company and I genuinely felt sorry for Betty. I should state at this time that I have no issue whatsoever with Betty’s handling of what was a very difficult phonecall. She was very courteous to me at all times and, to be quite frank, put Thomas Graham to shame. Perhaps he should offer her an apology for his behaviour too. You should also note that I am forwarding a copy of this to the ComReg and I intend to contact my local TD if this matter is not resolved in the short term. I work from home two days a week and broadband is imperative to my livelihood. I look forward to hearing from you by return. Louise Simpson
Thanks, I think I got the cabinet number from that link before, can get only:
WBC ADSL 2+ Up to 6
ADSL Max Up to 1.5
I used to get 3.5 on ADSL 2+ but a fault on the line which would drop broadband when phone rang, they fixed it by putting me back on ADSL with 1.5
Why can't they have a future estimated date? Virgin cable is just around the corner can't get that either. My 3G on iPhone is faster! -
It seems the browser will not let me connect even though the internet is accessed.
Carmell-
When I've had a similar problem, it was because I was accessing the iTunes store from a device I hadn't used before, such as when I upgraded from an iPad 1 to the iPad 2. It was a little confusing to me until I figured it out.
All I had to do was use the ID of my existing account and play along with the iTunes store. As I recall, it asked for my password twice, and the security code from the back of my credit card. After that, downloads proceeded as before.
Fred -
I just got new ipad mini....I want to delete all of the music that was synced from my itunes account. I have went through and deleted some songs one by one but some have a cloud icon with a red arrow on them.....is there a simple way just to delete them?
Yes there is. Those songs are not actually on your iPad. They are in iCloud ready for download if you choose to do so. If you want to remove them go to Settings>iTunes & App Store>Show All>Music>Off. You can also do this in Settings>Music>Show All Music>Off.
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Just got new iPad mini and I can only get 140 pictutes in My Photo Stream while in my other devices I have 1000 photos in My Photo Stream. How do I sync to have all photos in My Photo Stream on this new iPad mini?
Hi Jose Sam,
It sounds like some of your photos are over 30 days old.
iCloud: My Photo Stream troubleshooting
http://support.apple.com/kb/ts3989
I see different photos in My Photo Stream on each of my devices.
Your device will keep up to 1000 photos, even if they are older than 30 days. Photos older than 30 days are removed from the iCloud server, so all devices may not have the same photos, depending on when you enabled My Photo Stream.
You may want to sync the older photos through iTunes to get them on your new iPad mini.
Thank you for visiting Apple Support Communities.
Nubz -
My new ipod touch 4g that i just got is running extremely slow and the apps crash alot. I have about 10gb left out of 16 gb. When i got it, it was brand new, and ran like how it is now. I was just wondering if this could be some sort of defect?
My new ipod touch 4g that i just got is running extremely slow and the apps crash alot. I have about 10gb left out of 16 gb. When i got it, it was brand new, and ran like how it is now. I was just wondering if this could be some sort of defect?
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I Need help, my wife and myself just got new phones. I got the iPhone 6 and my wife got the 6 Plus, we set our phones up and for some reason I am recieving all her text messages. We share the same Apple ID, but we always have and never had this problem before. Someone please help, this is driving me crazy. I appreciate any and all help. Thank You!!!!!
Using More than One iDevice on the Same Computer
This applies mainly to couples who are adding another device and do not want their email, messages, etc. being duplicated on both devices. To begin read: How to use multiple iPhone, iPad, or iPod devices with one computer. You need to establish a separate Apple ID and password for whomever will use the new iDevice. See Apple - My Apple ID and Frequently asked questions about Apple ID. The easiest way is to do this on the computer using iTunes: iTunes- How to set up an Apple ID within iTunes.
On the computer create a new user account for the person with the new iDevice. This will be the user account that person will always use. He/She will no longer use the other user account. This way that person will have a separate iTunes Library. Note that once done you cannot "share" apps under a single Apple ID. Each of you must purchase your own apps under your own Apple ID. When you decide to split up like this one of you will need to re-purchase the apps that they want to use.
Start by transferring the new device(s) to a new account along with all your data. Save any photo stream photos that you want to keep to your camera roll (unless they are already in the camera roll) by opening your Photos app, tap on Albums icon at the bottom. Now, tap on My Photo Stream album; tap Select; tap on the photos you want to select;, tap the share icon (box with upward facing arrow) in the lower left corner; then tap Save to Camera Roll.
If you are syncing notes with iCloud that you want to keep then you need to open each of your notes and email them to yourself. Later you can copy and paste the text into new notes created in your new account.
Tap on Settings > iCloud > Delete Account (only deletes it from this device, not from iCloud; the person keeping the current account will not be affected,) provide the password to turn off Find My Phone and choose Keep on My iDevice when prompted. Sign in with a different Apple ID to create your new account. Choose Merge to upload your data.
Once you are on separate accounts, you can each go to icloud.com and delete the other person's data from your account.
Note: The essence of the above was created by user, randers4. I
have made substantial changes to improve readability and syntax. -
just got new ipohone 4s and used my wife's appleid to sync some apps. i now have my own appleid. i have logged in on my iphone but when i choose to update apps my wife's appleid is still there.
This is happening because there must be one or more apps on your phone that were purchased using your wife's Apple ID. Apps and their updates are permanently tied to the Apple ID used to purchase them, regardless of the ID you are currently using in Settings>Store. The only way to stop the prompt for your wife's ID would be to delete these apps from your phone.
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I have a new wireless G broadband router. I am attemptin...
I have a new wireless G broadband router.
I am attempting to set up another computer.
I am using EasyLink Advisor.
It is askig for a router password.
Where do I find the Router's Password?While installing the router if you used any password it is asking you that password .... if you forgot that you need to reset the router by holding the reset button ... If you had not used any password.... use admin as password withoput any username ... See if it works ...
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Hi,
Just got the iPad 3 which is our first and we were messing around with FaceTime between this and our iPhone 4s. The problem was we can FaceTime the mobile but we kept getting a message flag that the iPad wasn't available.
After much deliberation and googling we have managed to get the iPad to at least ring when we FaceTime it from the iPhone but the new problem is it rings for half a second giving no one a chane to answer.
Can anyone suggest anything else?
So far we have checked in setting that all sounds are enabled, put slide switch to mute then flicked the mute button up and down on the side of the iPad above the volume and also changed the DNS numbers on both mobile devices to ensure they sync but I am still having the same problem.
All answers greatly appreciatedUsing FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
I just got an 8GB iPod touch, I'm concerned that I will not have enough gigabytes for future music purchases, Is it possible to upgrade to a 32GB without having to pay $300 for a new iPod?
Well, obviously you can't walk into the apple store and get them to upgrade your iPod for you for FREE when the 32GB costs at least a 100$ more.
Just stick with the 8GB, don't download rubbish apps. -
Just got new air and trying to set up. When I put in my Apple ID and password it comes up with error message 'can't sign in because of server error. Try again signing on.' Trying again does not fix. I know my ID and PW are right as work on other apple devices I have.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
i just got new iphone 4 but it tells me to restore the phone wen i plug in my computer.. then half way thru the restoring on the "firmwear" part it stops an says error "9?? wats the go there?? its driving me insane...
Let's first define what "new" means. Was it purchased from Apple or your authorized carrier, and it came in a shrink wrapped box? Or is it only new to you, and you don't know its history?
Assuming it truly is a new, never used phone, Error 9 means that the USB connection to the phone is intermittent. Do the following:
Make sure you have the latest version of iTunes (10.4) - if not, download and install it from htp://www.apple.com/itunes
Reboot your computer
Disable your antivirus and firewall software
Disconnect all USB devices except keyboard and mouse
Connect the cable to a USB port directly on your computer, not to a hub; do not connect the other end to the phone yet (If your computer is a desktop or tower and has ports on both front and back us a port on the back)
Launch iTunes
Connect the phone to the other end of the cable
If the phone is recognized in iTunes proceed with the Restore
If the phone is NOT recognized by iTunes:
Disconnect the cable from the phone (leave connected to the computer)
Hold the HOME and SLEEP buttons until the screen goes blank, then IMMEDIATELY release the SLEEP button but continue holding the HOME button
Connect the cable to the phone while holding the HOME button
Wait for iTunes to recognize the phone, then release the HOME button (this may take several minutes of holding)
If you still have a problem after these steps take the phone to Apple for exchange. -
Just got new Apple TV, done everything it says but Home Sharing still isn't working. Any ideas?
Just got new Apple TV, done everything it says but Home Sharing still isn't working. Any ideas?
Me too I have the same problem as MicheleP57!!!! What can I do???
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