I have just purchased and installed Harry Potter Years 5-7 app but when i go in to it, its just showing a blackscreen with music in the background? What do i need to do?

I have just purchased and installed Lego Harry Potter Years 5-7 app from itunes for my son. It has installed but when we go in to the game, it just shows a black screen with music in the background. Why is this and what do i need to do to be able to play it?
Any help would be appreciated as really dont understand much about the Apple Ipod touch (4th generation).
thanks

Try the steps here:
iOS: Troubleshooting applications purchased from the App Store

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I have just purchased and installed a new Airport extreme base station but now the Airport Utility cannot see my old Airport Express. Are their compatibility issues and do I need to purchase a new Express?

I have just purchased and installed a new Airport extreme base station but now the Airport Utility cannot see my old Airport Express. Are their compatibility issues and do I need to purchase a new Express?

When you can, take a look at the old AirPort Express and locate the model number in the faint print on the side of the device.
If you see A1084 or A1088, this is an older Express version that is no longer supported by the current version of AirPort Utility that you are using with the new AirPort Extreme.
If that is the case, your Express is at least 6 years old...probably older...so it is about time to treat yourself to a new version with much faster speeds and more features.

I have an older 13" macbook with snow leopard, I want to upgrade to the newest mountain lion, can i just purchase and instal?

I have an older 13" macbook with snow leopard, I want to upgrade to the newest mountain lion, can i just purchase and instal?

Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

Hi, I've just purchased and installed an upgrade from Lightroom 4 to 5. It doesn't seem to handle raw files authored with a new Nikon D750 camera. I spoke to the sales rep about this and he gave me a link to the 8.6 DNG converter page with instructions

Hi, I've just purchased and installed an upgrade from Lightroom 4 to 5. It doesn't seem to handle raw files authored with a new Nikon D750 camera. I spoke to the sales rep about this and he gave me a link to the 8.6 DNG converter page with instructions to download. 8.6 only works with Mac OS 10.7-10.9, according to the page. I'm running Yosemite, Mac 10.10. Please can you tell me my options? Lightroom 4 worked beautifully with my older cameras' raw files so I would like to continue using the application. What should I do? How soon will Lightroom 5 be able to deal with raw files from a D750. Many thanks, Adam.

Until the next version of Lightroom is released, you need to use the DNG Converter version 8.7RC to convert your RAW photos to DNG and then import the DNGs into Lightroom.

Just purchased and installed lightroom 5 along with update. Upon attempting to import photos received "AgCreativeCloudUtils" message. Does anyone know how to move past this. thanks

Just purchased and installed lightroom 5 and the update. Upon attempting to import photos received "AgCreativeCloudUtils" message. Does
anyone know how to move past this.
thanks

Without proper system info and other technical details nobody can tell you much. This could be something to do with the sync features, so as a start turn that stuff off.
Mylenium

We feel it better to have a status bar in firefox.we got it in firefox3 but can't find in firefox4&lettest.its really embarrasing for us not to see the exact status of browsing.is there any solution to browse lettest version with old status bar.pls answer

we feel it better to have a status bar in firefox.we got it in firefox3 but can't find in firefox4&lettest.its really embarrasing for us not to see the exact status of browsing.is there any solution to browse lettest version with old status bar.please answer or we have to use the old one because its very ugly to see a revolving status.

I checked the status of the server and hard drive by booting off of the 10.4 installation disk, select utilities and disk utility.
I know very little about terminal, however I'm pretty good at dos so I can figure some things out if given some commands.
Anyway, I ran some commands and here are the results:
megaraid -showstatus
MEGARAID CLI version 1.0.12
No cmd argument
Um, so I think I remebered the command incorrectly and I did -showdevices instead. Sorry.
megaraid -showdevices
Physical devices Available = 3
Drive ID Identification Size(MB) Status
0 Hitachi HDS722580VLSA80 78529 Failed
1 Hitachi HDS722580VLSA80 78529 Online
2 Hitachi HDS722580VLSA80 78529 Online
diskutil list
/dev/disk0
#: type name size identifier
0: Applepartitionscheme *153.3GB disk0
1: Applepartitionmap 31.5KB disk0s1
2: AppleHFSServer HD 153.2GB disk0s3
/dev/disk1
#: type name size identifier
0: Applepartitionscheme *2.6GB disk1
1: Applepartitionmap 31.5KB disk1s1
2: AppleDriveATAPI 4.0KB disk1s2
/dev/disk2
#: type name size identifier
0: untitled *467.0KB disk2
/dev/disk3
#: type name size identifier
0: untitled *95.0KB disk3
/dev/disk4
#: type name size identifier
0: untitled *95.0KB disk4
/dev/disk5
#: type name size identifier
0: untitled *95.0KB disk5
/dev/disk6
#: type name size identifier
0: untitled *219.0KB disk6
megaraid -showconfig
Logical Drive RAID Level Stripe Size(KB) Size(MB) Status
0 5 64 156958 Degraded
megaraid -showapater
FW Version = A130
Bios Version = G117
Product Name = MegaRAID SATA 150-4D
Cache Size = 64MB
diskutil checkRAID
No RAID sets found
Thank you for your help. I really appreciate it and so do the teachers and the students!

I just downloaded and installed mountain lion on my macbook pro but it didn't change the picture on desktop to mountain lion in is still snow leopard is that supposed to be that way.

I just downloaded and installed mountain lion but it kept snow leopard on my screen is that supposed to happen or did i miss something?

Then you're good to go. Updating your OS doesnt change your desktop background, you can do that manually, if you wish.

Just purchased and installed photoshop and everytime i try to open it it says "windows has encountered a problem and must close the program" anyone else have this problem?

I have just purchased the photography package on my windows 8 computer and everytime I open photoshop an error message pops up saying that windows has encountered a problem and needs to close the program. I am really frustrated that this is happening after I purchased this plan and would like to be able to use the product I have purchased

+1 to Chris' assessment.
Keep in mind that it's your responsibility to provide a problem-free working environment on your computer for Photoshop, and system software (such as display drivers) can have problems.
Look in your Windows Event Logs (specifically, your Application Log) for the info requested above on the specific crashes.
-Noel

I just purchased and installed CC "photography" and lightroom will not open D750 files.

It says that all updates have been done and are current. I have LR4 installed, do I need to uninstall it?
For what it is worth, PS will not open them either...
I installed CameraRaw 9.0 as an option, but that does not seem to have done the trick either?
Not super happy with the CC for the first try, very unimpressive.
C

carsonj14689938 wrote:
I installed CameraRaw 9.0 as an option, but that does not seem to have done the trick either?
Just for information - ACR has no relevance whatsoever on whether Lr will open a file.
The D750 has been supported since November 2014 (Lr 5.7) so you're either using an older version of Lr, or - depending on what actually happens when Lr "doesn't work" - this might be (as Steve mentions above) down to something like the files having been touched by Nikon software on import (which does something to the file headers that renders them unreadable by Lr); or a problem with the Write permissions on your machine.
So - some actual details of what you're seeing would be helpful, along with your OS.

I am signed in itunes with me apple id and my iphone /ipad is in the same id but when i go in manage devices its only showing my iphone?

I am signed into itunes with my id and my iphone / ipad are also on this id but when i go in to manage devices its only showing the iphone. Also just up dated my ipad now its saying not charging when its hooked up to the computer?

If the problem persists, you'll probably have to make another apple id, it wont take off any games or music or apps or anything you've bought it will all stay there, i have two apple id's and i don't have a problem with anything.

I have a cannon MG 2920, I just purchased and installed a new modem/router how do I get the printer

I have a MG 2920 after installing a new modem/router I am unable tro print, error offline. The blue wifi light is on at the printer.

Did you reconnect printer to router?

Final Cut Studio Crash - Just Purchased and Installed - Crashes Immediately

Just installed Final Cut Studio (1).
Crashes immediately after open.
Please help.
I can provide report (code) if someone that can help needs to see it.
Thanks,
Dan

It is Snow Leopard. Don't run SL with your version of FCP. So what this means you have to do is back up all your files, erase the hard drive, install the Leopard OS from scratch (10.5), then fully update, then install FCS, and fully update. And stay there.
If your FCS is an older FCS, you can't run the latest OS, typically.
Shane

I have run bootcamp, and installed windows 7. I love it but, the reason I installed it is to play games not compatible with a mac. When using windows it lets me install my games but won't load them when I want to play them. Help"

Will my games work on my computer? and how?

Like the hatter says give us some info upon which to base a response.
I have 3 Boot Camp installs on three different laptops (2006 MacBook-Win XP, 2008 MacBook Pro-Win Vista, 2010 MacBook Pro Win 7).
I am an FPS gamer and have to know the limitations of the hardware when it comes to being able to play what I wish. I can play only old games (pre 2004) on the XP machine and more recent games on the Vista machine. But to play the newest games I need the Win 7 machine and it even has to be set at less than the higher settings.
My question to you is what Mac are you using and does it match the minimal system requirements stated on the box or in the manual. If the hardware specs can not be met then it will not load as has been my experience.

HT1386 i cant drag downloaded music to my iphone. I have 2 laptops and it works fine on my original one but when i log in to itunes on my second pc, any music on that laptop is blocked and when i try to drag it gives me the 'not allowed' symbol over the i

I am a bit of a novice to apple and need some help. as stated in the header, my laptop is not allowing me to drag songs from my laptop to itunes. I have had itunes on a number of laptops and have never had a problem.
Can someone help?...

You can only sync an iPhone to ONE specific computer. Otherwise you'll have the types of problems you're having.
Hope this helps

I have a mac and I've tried to download certain programs but when I open up the file it say "This program cannot be run in DOS mode" so what do I do to get out of DOS mode?

I've heard of bootcamp to run with windows when download programs as such but I don't have a windows installation disc and don't know which one to buy so please help.

Here are a few ways. The best way imho is a bootable clone.
http://www.macworld.com/article/1156601/what_how_backup.html
http://www.makeuseof.com/tag/the-ultimate-triple-backup-solution-for-your-mac-ma c-osx/
http://www.cultofmac.com/48861/how-and-why-to-clone-your-mac-hard-drive-macrx/
http://macintoshhowto.com/osx/back-up-computer.html

I have just purchased and installed Harry Potter Years 5-7 app but when i go in to it, its just showing a blackscreen with music in the background? What do i need to do?

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