I have purchased photoshop but cannot download

I have purchased a subscription to Photoshop CC but every time I try to download get a message that there are difficulties, have disabled firewalls but still no go. I wish to cancel the subscription as it is more trouble than it is worth.

Hi
Thank you for the suggestions, I tried again using Internet Explorer
instead of Firefox (which I had tried previously) and this time it
worked so all is now good. Again thank you for your suggestions
Regards
Graham McRae
<Removed by Moderator>

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Rave created the discussion
"I have downloaded the trial version of photoshop but cannot initiate it
on my computer. I have an icon creative cloud on my desktop but no
photoshop icon can anybody help me"
To view the discussion, visit:
https://forums.adobe.com/message/6770541#6770541
>

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