I have purchased Photoshop Elements 12 but it is now saying my trial has expired?
Exactly 1 year ago I did in fact purchase Photoshop Elements 12 but now when I try to open it, it says that my "trial has expired." This was NOT a trial version, it is a purchased version. How do I access the product I bought now?
Moving this discussion to the Downloading, Installing, Setting Up forum.
Bekkilindsey do you receive any specific error messages when you attempt to install Photoshop Elements 12? I would also recommend reviewing Troubleshoot installation | Photoshop Elements | Mac OS.
Similar Messages
-
opening our program after payment when account is active but the dialog box says free trial has expired
Has it ever been shown as fully licensed on this computer? Or has it just been showing a free trial countdown, which you ignored and it has now run out?
-
I purchased Photoshop Elements but it won't download because I have Windows XP. Yes, I know I should have checked that first, but what do I do now???? Is there an older version available that will work for my system, or can I get a refund? Help please!
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
I purchased Photoshop Elements but I cannot download the software.
I purchased Photoshop Elements but I cannot download the software.
What happens when you try? Have you tried from this page?
Download Photoshop Elements products | 13, 12, 11, 10 -
My 30 day Photoshop trial finished yesterday. I purchased the $9.99 per month Photoshop package and received an email saying "Thank you for your payment etc" But when I go to open PS it still says "the trial has expired.." Is it supposed to work automatically or is there a step I'm missing?
1. Close all the Adobe Applications. Log-out from creative.adobe.com and re-login.
2. Once you launch the software and when you get the error saying the the trial version has expired, you will have an option saying "License this software".
3. Select this option and enter your credentials and click next.
Nancy O. -
I have just downloaded free trial versions of photoshop, lightroom and illustrator. Photoshop and lightroom working perfectly, illustrator saying the licence has expired and I my now purchase it. Help.
http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html
-
I purchased creative cloud, but my lightroom still says: mobile trial expired
I just purchased creative cloud, but my lightroom still says: mobile trial expired.
I started this trial before I bought my CC license.Hi There,
Kindly try out the steps mentioned in the below mentioned link.
I have a cc account photoshop & lightroom but cannot access mobile app for my ipad,I keep getting a free 30 day trial ?
Thanks,
Atul Saini -
Hi, my trial version of Lightroom 5 has recently expired and I have now fully bought it. I have uploaded the CD onto my Mac, but when I open the Lightroom application again, it still says the trial has expired. Does anybody know how I can update it so I can finally use it again? I really appreciate any help!! Thank you!
Joanne please remove your current installation of Photoshop Lightroom using the uninstallers located in the Applications/Utilities/Adobe Installers.
You will then want to download Adobe Photoshop Lightroom 5.7.1 from Adobe - Lightroom : For Macintosh. The update contains the entire application. Photoshop Lightroom can not be installed through the Adobe Creative Cloud Desktop application and still be licensed with a serial number. -
I have bought the whole CC and it says my trial has expired. But when i go to license the software, it asks for a serial number and i dont have one. Please help.
Sign out from Creative Cloud and sign in again using email ID using which you had purcahsed subscription:
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then launch CC apps which is asking for serial number and check.
Still asks for serial number check the hosts file for Adobe entries , if present remove it and try to activate.
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
/etc
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it
4)Double click on Hosts file , it will open it with TextEdit, If present Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc
5)Copy and paste the Hosts file back to "Etc" folder.
When asked Authenticate with your Mac password.
Make sure to select "Replace" option when prompted.
Then launch CC apps which is asking for serial number and check. -
I just dowloaded the trial of elements 11 two days ago, but it says that trial has expired.
I don't think there is much you can do about it, but here's a help document that might explain why it happened.
Trial mode expires prematurely
http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html -
I have purchased pages but it still says my trial has expired, can't save etc
I have bought Pages and Numbers but it doesn't seem to have registered. The money is out of my account, and it shows up in iTunes, I have downloaded the app and it's 'flown' to my dock, but when I open up the app it won't save - it says my trial has run out and I should buy it.
Should I buy again?
ThanksNo need to buy again, it wouldn't help anyway. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip. -
This is a totally new account, and I dont understand why my trial has expired when its a new account.
NOthing you can do. Sometimes this happens - technical glitches on your system or attempts at tampering. It can't be fixed. You have to buy the software or try tomrun the trial on another machine.
Mylenium -
I downloaded the 30 day trial 22 hours ago, but now InDesign says my trial has expired?
I downloaded the 30 day trial for InDesign, Acrobat and Encoder on my new MacBook less than 24 hours ago, but when I tried to open InDesign just now, it said that my trial has expired. It worked perfectly this morning. Is there something I need to do to carry on with my 30 day trial before having to purchase?
Hi olgajardine,
I certainly understand your situation, however, unfortunately, we have no way of resetting a trial time.
Sometimes anti-virus or security software can interfere with the trial time. In order to get out of this situation I would like to make some possible suggestions.
You can try to install it on a different computer if you have a spare machine.
You can sign up for Creative Cloud and it is possible to cancel without penalty or charges within the first 30 days. You can get the full refund for the same as per subscriptions terms. for more info.check the below mentioned link.
Link : Adobe - Subscription Terms
Thanks,
Atul Saini -
Can any one help me being able to download LR as I've purchased photoshop and lightroom, but i'm still unable to open lightroom it keeps asking for serial number and won't open.
Regards
JasonUninstall the serial-number LR5, the one you have installed, now, then quit the CC Desktop application (gear/quit or right-click quit), then restart the CC Desktop application, which will rescan and see that LR is no longer installed, and will offer LR in the CC Desktop apps list with an Install button next to it, so install that version.
-
I have ordered online Photoshop Elements 13 and Premiere Elements 13, but made the mistake of ordering the Windows version intstead of Mac. What do I have to do to convert?
Go here
Order product | Platform, language swap
Maybe you are looking for
-
I have long relied on smart folders to help me find the largest files on my hard drive, letting me save space when necessary... however, I can't seem to find any size-sorting option on Smart Folders this time around (when it was really easy to find i
-
Mac Pro RAID 0 setup with bootcamp
I'm about to take the plunge and buy a Mac Pro as soon as I get the money (or credit) to. There have been things here and there that have turned me off but I found ways around some concerns, but this one I haven't been able to find. I am a musician a
-
Someone told me it is possible to graph IP SLA statistic on Cisco Router itself, is it true? if yes, how do to that? Moreover,I try to set "history hours-of-statistics-kept 3". How to see this history statistic via CLI? Thanks, CT
-
I am in Antigua, Guatemala, but my iPad suddenly thinks that it is in China. I have looked at all the settings and have not been able to fix it. I cannot access a phone support, because it is not available for this location. I was also unable to find
-
TechTool Pro 6 tells me I have 3 corrupted files that are all in Pictures/iPhoto Library/Database/History/Changes/0000000002.plist They end in 00000000002, 00000000003 and 00000000004. Can I safely delete them? Thanks, Jim